Villa Arden Hills

Was pretty disappointed with my stay. I showed up at 2pm and was told the room wasn’t ready, which I understand because it did say 3pm check in. I asked if I could sit and wait at the restaurant. Was told I was not allowed into the restaurant because I was not a “member” or checked in yet so I pretty much had to leave the property and go wait elsewhere. So I got back in my car, left, and I eventually got my room around 3:30. It was a very outdated room and there was no made to order breakfast like it stated. The pool was nice but I only had a few hours to enjoy it because it closed fairly early and I had to be checked out by 11am. After 11am, you again cannot use the pool or go to the restaurant unless you are a “member”. The place was empty and I don’t understand why they treat their guests like that and turn away business. For a place that acts “exclusive”, it was mediocre at best. I went to the spa the next day. The facial was great, but there wasn’t much to the facility. No pool. No drinks. No really anything to add to that “spa” experience. Even when spending a high price on spa services, you cannot access the rest of the property without being a “member”.

No customer service at all. 110 degrees in Sacramento day I checked out. 11 am out I left facility. Tried waiting in my car while my son took important 8 hour exam. Overheating. I returned to hotel Requested to jump in pool at 1 pm as I was experiencing heat exhaustion. Denied by manager explicitly. Though I spent over $800 for one night stay. 2 separate rooms. 1 for son. One for me. Still appalled by how treated. NEVER AGAIN

We only stayed for one night, as we were in town for a friends pool party down the street. Check in was easy. Staff was friendly. We wish we could have spent a full day at the facilities, as the pool and sports area, and facilities were quite lovely. We enjoyed our free breakfast at the restaurant near the pools. We would definitely stay here again for a weekend trip to enjoy the property. Bed was comfortable, room was clean.

This place is stunningly beautiful, in every way. Our room was perfect, but the promised breakfast did not happen. A few communications through the manger did not reconcile the issue. Otherwise, an amaxing place , in an unnepected area

Really enjoyed the house chef who made our breakfast. She was kind and added even more charm and elegance to an already beautiful property. I wish I had gotten her name so I could thank her properly on here, but her kindness made up for the fact that half of the facility and amenities were not functioning.

the room was comfortable, but the cleaning could have been more thorough . There was coffee spill stains on the front entrance cabinet door. the beds are comfortable and the sheets were super soft and clean. We stayed in the Barcelona room and it was very quiet. The pool is HUGE!

Excellent service by friendly staff. Great pool Ann’s facilities

No spa or dining available, pool at a different facility, tv required you have app pswrds, breakfast was lukewarm coffee and store bought pastries. Landscape not maintained, fountains did not operate and were green with algae. Decietful advertising. Indoors impressive layout, beautiful, but functionally in very poor shape.

This hotel is in major transition with the recent purchase by Lifetime. There is construction and there is no food/beverage and no room services. The fitness center is across the street with a pool and great workout area open 7am-7pm. The room was clean and quiet.

It was beautiful when driving up. No baggage help up a flight of stairs. The wall thermostat didn’t work, called the concierge within 1/2 hour of checking in, had to leave a message and never got a response. It was very warm in the room had to leave windows open. The bathtub was nice. Not a washcloth to be found. Good thing I bring my own. I was disappointed.

It was outdated and dirty.

We only stayed for one night, as we were in town for a friends pool party down the street. Check in was easy. Staff was friendly. We wish we could have spent a full day at the facilities, as the pool and sports area, and facilities were quite lovely. We enjoyed our free breakfast at the restaurant near the pools. We would definitely stay here again for a weekend trip to enjoy the property. Bed was comfortable, room was clean.

There was no one at front desk to check us in. Has to wait 20 minutes to check-in. We were given a room different than the one we reserved. The shower wasn’t working in the room we were given. Won’t stay here again.

the room was comfortable, but the cleaning could have been more thorough . There was coffee spill stains on the front entrance cabinet door. the beds are comfortable and the sheets were super soft and clean. We stayed in the Barcelona room and it was very quiet. The pool is HUGE!

This was a terrible place. Nothing worked in the room, there was broken glass on top of the fireplace, the mirrors were dusty, the handle in the shower did not stay on, the jets in the jacuzzi didn't work, there was a beeping coming from the fireplace. Tried to call the front desk at 6 pm, just after checking in to find out they closed at 5pm. We walked around the property until we found a staff member who came back to the room to turn off the beeping but were then informed we would not be able to use the fireplace. The hvac system did not work, so while sleeping it was freezing. There is a $7.99 charge added to your total for using a debit card to pay that you are not informed of.

No spa or dining available, pool at a different facility, tv required you have app pswrds, breakfast was lukewarm coffee and store bought pastries. Landscape not maintained, fountains did not operate and were green with algae. Decietful advertising. Indoors impressive layout, beautiful, but functionally in very poor shape.

This place was so relaxing and quiet clean.. Perfect spot for unwinding or little get away...so easy checking in and out !..... will be going back for sure again!

This hotel is in major transition with the recent purchase by Lifetime. There is construction and there is no food/beverage and no room services. The fitness center is across the street with a pool and great workout area open 7am-7pm. The room was clean and quiet.

It was beautiful when driving up. No baggage help up a flight of stairs. The wall thermostat didn’t work, called the concierge within 1/2 hour of checking in, had to leave a message and never got a response. It was very warm in the room had to leave windows open. The bathtub was nice. Not a washcloth to be found. Good thing I bring my own. I was disappointed.

Great room, quiet, comfortable. My only drawback which is minor, was there was no water bottles which would have been a nice touch.

Was pretty disappointed with my stay. I showed up at 2pm and was told the room wasn’t ready, which I understand because it did say 3pm check in. I asked if I could sit and wait at the restaurant. Was told I was not allowed into the restaurant because I was not a “member” or checked in yet so I pretty much had to leave the property and go wait elsewhere. So I got back in my car, left, and I eventually got my room around 3:30. It was a very outdated room and there was no made to order breakfast like it stated. The pool was nice but I only had a few hours to enjoy it because it closed fairly early and I had to be checked out by 11am. After 11am, you again cannot use the pool or go to the restaurant unless you are a “member”. The place was empty and I don’t understand why they treat their guests like that and turn away business. For a place that acts “exclusive”, it was mediocre at best. I went to the spa the next day. The facial was great, but there wasn’t much to the facility. No pool. No drinks. No really anything to add to that “spa” experience. Even when spending a high price on spa services, you cannot access the rest of the property without being a “member”.

Our room was great, but unfortunately we were looking for a bed and breakfast and there was no food available. It would have been nice to let us know prior to booking so we could cancel if need be. But other than that, we enjoyed our visit. We would come back if everything is working.

We only stayed for one night, as we were in town for a friends pool party down the street. Check in was easy. Staff was friendly. We wish we could have spent a full day at the facilities, as the pool and sports area, and facilities were quite lovely. We enjoyed our free breakfast at the restaurant near the pools. We would definitely stay here again for a weekend trip to enjoy the property. Bed was comfortable, room was clean.

Accommodations were great! The only issue was locating the room since the entry was a key box and there was no floorplan to direct me to my room.

It was furnished and stocked with everything one needs. Very cozy.

the room was comfortable, but the cleaning could have been more thorough . There was coffee spill stains on the front entrance cabinet door. the beds are comfortable and the sheets were super soft and clean. We stayed in the Barcelona room and it was very quiet. The pool is HUGE!

This was a terrible place. Nothing worked in the room, there was broken glass on top of the fireplace, the mirrors were dusty, the handle in the shower did not stay on, the jets in the jacuzzi didn't work, there was a beeping coming from the fireplace. Tried to call the front desk at 6 pm, just after checking in to find out they closed at 5pm. We walked around the property until we found a staff member who came back to the room to turn off the beeping but were then informed we would not be able to use the fireplace. The hvac system did not work, so while sleeping it was freezing. There is a $7.99 charge added to your total for using a debit card to pay that you are not informed of.

This place was truly a gem! We stayed in the Valencia RoomIt was classy and comfortable! My husband and I plan to return on our next visit to Sacramento. The contactless check in was seamless and easy. The Inn keeper was genuinely kind and did an excellent job with communication!

It was beautiful when driving up. No baggage help up a flight of stairs. The wall thermostat didn’t work, called the concierge within 1/2 hour of checking in, had to leave a message and never got a response. It was very warm in the room had to leave windows open. The bathtub was nice. Not a washcloth to be found. Good thing I bring my own. I was disappointed.

The person who checked me in was really nice and welcoming.

Was pretty disappointed with my stay. I showed up at 2pm and was told the room wasn’t ready, which I understand because it did say 3pm check in. I asked if I could sit and wait at the restaurant. Was told I was not allowed into the restaurant because I was not a “member” or checked in yet so I pretty much had to leave the property and go wait elsewhere. So I got back in my car, left, and I eventually got my room around 3:30. It was a very outdated room and there was no made to order breakfast like it stated. The pool was nice but I only had a few hours to enjoy it because it closed fairly early and I had to be checked out by 11am. After 11am, you again cannot use the pool or go to the restaurant unless you are a “member”. The place was empty and I don’t understand why they treat their guests like that and turn away business. For a place that acts “exclusive”, it was mediocre at best. I went to the spa the next day. The facial was great, but there wasn’t much to the facility. No pool. No drinks. No really anything to add to that “spa” experience. Even when spending a high price on spa services, you cannot access the rest of the property without being a “member”.

Did not stay because despite my calling in advance about stairs and my disabled husband they put us in a room requiring many many many steep stairs. They were mostly uninterested and completely unable to respond helpfully so we had to find a room at 5:00 in the evening. Then they charged us a cancellation fee.

No customer service at all. 110 degrees in Sacramento day I checked out. 11 am out I left facility. Tried waiting in my car while my son took important 8 hour exam. Overheating. I returned to hotel Requested to jump in pool at 1 pm as I was experiencing heat exhaustion. Denied by manager explicitly. Though I spent over $800 for one night stay. 2 separate rooms. 1 for son. One for me. Still appalled by how treated. NEVER AGAIN

Staff were literally non-existent. No breakfast.

They canceled my reservations and saying my credit card did not go thru. Then I found out they failed to run my credit card through

There was no one at front desk to check us in. Has to wait 20 minutes to check-in. We were given a room different than the one we reserved. The shower wasn’t working in the room we were given. Won’t stay here again.

Accommodations were great! The only issue was locating the room since the entry was a key box and there was no floorplan to direct me to my room.

This was a terrible place. Nothing worked in the room, there was broken glass on top of the fireplace, the mirrors were dusty, the handle in the shower did not stay on, the jets in the jacuzzi didn't work, there was a beeping coming from the fireplace. Tried to call the front desk at 6 pm, just after checking in to find out they closed at 5pm. We walked around the property until we found a staff member who came back to the room to turn off the beeping but were then informed we would not be able to use the fireplace. The hvac system did not work, so while sleeping it was freezing. There is a $7.99 charge added to your total for using a debit card to pay that you are not informed of.

This place was truly a gem! We stayed in the Valencia RoomIt was classy and comfortable! My husband and I plan to return on our next visit to Sacramento. The contactless check in was seamless and easy. The Inn keeper was genuinely kind and did an excellent job with communication!

No customer service at all. 110 degrees in Sacramento day I checked out. 11 am out I left facility. Tried waiting in my car while my son took important 8 hour exam. Overheating. I returned to hotel Requested to jump in pool at 1 pm as I was experiencing heat exhaustion. Denied by manager explicitly. Though I spent over $800 for one night stay. 2 separate rooms. 1 for son. One for me. Still appalled by how treated. NEVER AGAIN

We only stayed for one night, as we were in town for a friends pool party down the street. Check in was easy. Staff was friendly. We wish we could have spent a full day at the facilities, as the pool and sports area, and facilities were quite lovely. We enjoyed our free breakfast at the restaurant near the pools. We would definitely stay here again for a weekend trip to enjoy the property. Bed was comfortable, room was clean.

This place is stunningly beautiful, in every way. Our room was perfect, but the promised breakfast did not happen. A few communications through the manger did not reconcile the issue. Otherwise, an amaxing place , in an unnepected area

This place was truly a gem! We stayed in the Valencia RoomIt was classy and comfortable! My husband and I plan to return on our next visit to Sacramento. The contactless check in was seamless and easy. The Inn keeper was genuinely kind and did an excellent job with communication!

Was pretty disappointed with my stay. I showed up at 2pm and was told the room wasn’t ready, which I understand because it did say 3pm check in. I asked if I could sit and wait at the restaurant. Was told I was not allowed into the restaurant because I was not a “member” or checked in yet so I pretty much had to leave the property and go wait elsewhere. So I got back in my car, left, and I eventually got my room around 3:30. It was a very outdated room and there was no made to order breakfast like it stated. The pool was nice but I only had a few hours to enjoy it because it closed fairly early and I had to be checked out by 11am. After 11am, you again cannot use the pool or go to the restaurant unless you are a “member”. The place was empty and I don’t understand why they treat their guests like that and turn away business. For a place that acts “exclusive”, it was mediocre at best. I went to the spa the next day. The facial was great, but there wasn’t much to the facility. No pool. No drinks. No really anything to add to that “spa” experience. Even when spending a high price on spa services, you cannot access the rest of the property without being a “member”.

Our room was great, but unfortunately we were looking for a bed and breakfast and there was no food available. It would have been nice to let us know prior to booking so we could cancel if need be. But other than that, we enjoyed our visit. We would come back if everything is working.

We only stayed for one night, as we were in town for a friends pool party down the street. Check in was easy. Staff was friendly. We wish we could have spent a full day at the facilities, as the pool and sports area, and facilities were quite lovely. We enjoyed our free breakfast at the restaurant near the pools. We would definitely stay here again for a weekend trip to enjoy the property. Bed was comfortable, room was clean.

Staff were literally non-existent. No breakfast.

This place is stunningly beautiful, in every way. Our room was perfect, but the promised breakfast did not happen. A few communications through the manger did not reconcile the issue. Otherwise, an amaxing place , in an unnepected area

Really enjoyed the house chef who made our breakfast. She was kind and added even more charm and elegance to an already beautiful property. I wish I had gotten her name so I could thank her properly on here, but her kindness made up for the fact that half of the facility and amenities were not functioning.

Love the breakfast atmosphere, the host/cook was awesome! Very friendly and great cook!!

No spa or dining available, pool at a different facility, tv required you have app pswrds, breakfast was lukewarm coffee and store bought pastries. Landscape not maintained, fountains did not operate and were green with algae. Decietful advertising. Indoors impressive layout, beautiful, but functionally in very poor shape.

Our room was okay only good thing I. An say is AC works great and towels r great everything else was bad bad n no breakfast

This hotel is in major transition with the recent purchase by Lifetime. There is construction and there is no food/beverage and no room services. The fitness center is across the street with a pool and great workout area open 7am-7pm. The room was clean and quiet.