Name: Holiday Inn Lexington - Hamburg by IHG
Address: 1976 Justice Dr, Kentucky, United States of America, Fayette County, US
Price range: US$99–US$226 per night
Rating: 8.9

What guests think

Across recent reviews, Holiday Inn Lexington - Hamburg by IHG earns praise for clean, spacious rooms, welcoming staff, and a convenient location near restaurants, shopping, and I-75, though some guests report maintenance issues, spotty housekeeping, and occasional service delays.

Many appreciate the updated decor, comfortable beds, and the indoor pool and gym. The on-site sushi restaurant earns praise, but breakfast is not complimentary and food and staffing can be inconsistent. Guests also note slow or understaffed front desk, key-card hassles, and occasional hot water problems. Overall, expect solid amenities and modern rooms, but service reliability can vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and fitness center are appreciated, and parking is straightforward. Some facility hiccups occur, including occasional bar or restaurant closures or understaffing and a shortage of luggage carts.

Related guest reviews

8

Ronald

30 Aug 2024

·

Stayed 1 night

the was no bar and restaurant service because the bartender did not show up for work and the hotel had no one to back fill the bartender's position.

8

Paula

18 May 2024

·

Stayed 1 night

Pick this establishment because of the restaurant and bar on premises...upon check in desk clerk was friendly explained bar would open at 5 pm. Went to check out our room, get our overnight bag andcheck out pool. 6 pm no bartender. At 7 pm a sign was finally placed on bar stating both bar and restaurant were closed for day. Room was spacious with plenty of places to plug-in electronics. Very nice rolling table for whatever need.

10

Rosana at Pippin

25 Oct 2025

·

Stayed 1 night

Easy, safe location. Clean with modern updates of decor. It was warm and inviting, unlike some of the other IHG hotels with primary colors and sterile white walls. Comfy bed and roomy layout in the room. Gym and pool are great.

10

Dana

31 Aug 2025

·

Stayed 1 night

Spacious room. Bed was comfortable. The pool area was clean and maintained.

6

Stephen

9 Nov 2024

·

Stayed 3 nights

First night there was no internet. Second night there was no tv or internet. Third third day the housekeeper turned off the master electrical switch in my special needs son room. Caused a trip there to figure it out.

10

Kelli

10 Mar 2024

·

Stayed 1 night

Loved everything about this hotel! Location was great. Indoor pool was actually warm enough to swim. Just wished they had a hot tub! 🙃 We stayed in a King suite and it was fabulous! Easy to access the interstate! The area was nice so you can walk around to nearby restaurants.

8

Donna

23 Oct 2024

·

Stayed 2 nights

The property needs some serious renovation. Does not offer breakfast. Having said this; I have to say my room was clean, my bed comfortable and Crissy, front desk , was a joy. My BIGGEST complaint: for a motel as large as this one they have 2 carts to take luggage to your room. The nite before check out those 2 carts disappeared to rooms. Not right. They must invest in more luggage carts. Just a ridiculous situation. Otherwise it was surprisingly uneventual

10

Jazlyn

17 Aug 2025

·

Stayed 1 night

Easiest parking situation ever, took less than 3 minutes to get checked in, room was cold and clean with good soap/shampoo/ lotion options. They have a sushi restaurant inside which i wish we tried cause it smelled AMAZING, but there are literally so many options for dinning in that area . Its the best place to stop and stay if your going thru lexington

10

Kimberly

14 Aug 2024

·

Stayed 1 night

Very relaxing. My husband used the fitness center. Clean and our sleep was comfortable. Definitely would come back.

10

Halie

12 Apr 2024

·

Stayed 1 night

Great pool for toddlers to adults!!

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find the hotel and rooms very clean, but reports of dirty linens, mold or mildew, sticky floors, and common areas needing deeper cleaning appear in several reviews. Housekeeping consistency varies.

Related guest reviews

10

Estefania

31 Mar 2025

·

Stayed 1 night

The staff was incredibly friendly and welcoming, the entire hotel was spotless, and the indoor pool was a great bonus for our family. It was the perfect place to relax and spend time with loved ones while visiting. We would definitely stay here again!

4

Johm

19 Oct 2024

·

Stayed 3 nights

Sarah at the bar was amazing!!!! Other than that, we had a pretty awful time. First night we ended up moving rooms at 1AM after we found mold and bugs all over the shower, the sink made an awful loud and annoying sound every time it was turned on (happened in the second room as well), the door to our room didn’t open, and the room was filthy and smelly. It looked like a workers room for the night.

4

Gene

16 Sept 2024

·

Stayed 1 night

The ac was noisy, dirty washcloth in shower (not ours), mold in shower, room was not appealing. Bed was too soft.

6

Ralph

30 Jul 2024

·

Stayed 1 night

Our visit was bumpy at the start. The check-in equipment was incredibly slow and malfunctioning. With two people in front of me it took nearly 15 minutes to get checked in. I found it a little befuddling that the clerk loudly declared that three consecutive customers had their credit cards declined. I didn’t understand this comment in that all the cards were approved seconds later. I guess this could be attributed to the equipment malfunction. I found the common areas needed cleaning, especially, the inside of the elevators doors. The room cleanliness was satisfactory.

6

Michael

26 Jul 2025

·

Stayed 1 night

Hotel is generally a bit down at the heels. Also have the impression that it is surface clean enough but could use a thorough deep cleaning.

10

Ashley

1 Sept 2024

·

Stayed 1 night

Absolutely loved my stay here. The front desk staff are beyond kind and welcoming. The room was very clean and not a spec of dust anywhere. Bathroom was clean and neat. Overall a very clean place to stay, price was amazing and the atmosphere topped it off. The little bar and dining area was very cute as well. Lots of parking which I liked. You’re around so many good food spots and things to do. I definitely recommend going to Churchill Downs as it’s maybe an hour away from the hotel. So historic and beautiful.

8

Kathryn

17 Apr 2025

·

Stayed 1 night

Very nice place to stay. We stayed one night but utilized the hotel and the surroundings. We had a clean room with a clean bathroom. The shower pressure was great. They did have a restaurant in the hotel which was nice. We also ate at a restaurant within walking distance. The staff were all so nice. I would recommend this hotel.

2

Brayden

7 Feb 2025

·

Stayed 1 night

The faucet in the bathroom was very loud the light switch was broke. There was absolutely no bottles of water to even buy in the entire hotel. There was no toothpaste and the room was not the cleanest. No happy whatsoever I tried to cancel the reservation and it was too late, wish I could’ve gotten a refund. I will not be back.

4

Kenzie

21 Apr 2025

·

Stayed 1 night

We stayed one night for a concert. The sheets were not clean, trash was not taken out in the bathroom. We had to switch to another room after the toilet did not work within first use. The bathroom in the room we moved to did not work, so we had to shower with flashlights.

8

Barbara

23 Mar 2024

·

Stayed 1 night

We chose this hotel because of the glowing reviews that emphasized comfort and cleanliness. Unfortunately the carpet in our room had not been vacuumed and the floor of the bathroom and entry was also dirty. There were cobwebs in the corners of the baseboards. Housekeeping came to do a touch up shortly after we complained to the desk, so that was good. The freezer was very thickly encased in ice and it dripped onto the things we put in the refrigerator. We had to shake out the bedding because it felt like there was sand in the bed although they smelled clean. The ice machine on our floor did not work. The carpet outside the elevators on multiple floors was ripped and frayed. Just did not meet our expectations or match the reviews we read.

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Rooms

Rooms are often spacious with modern decor and comfortable beds; many note quiet stays. Some report noise, aging fixtures, and maintenance issues (AC noise, drains, fridge or shower doors), and a few find mattresses or pillows uncomfortable.

Related guest reviews

10

Freda

29 Oct 2025

·

Stayed 1 night

Front desk attendant was friendly and efficient. Room was very spacious and clean.

6

Mark

10 Jul 2025

·

Stayed 3 nights

Bed was semi comfortable and room fairly clean. Didn’t like the shower door in Room 500 was too binding for my wife to open and close. Didn’t like not having a continental breakfast. We had to try 3 different rooms and key cards before we found one that would open the door.

8

Erin

6 Sept 2025

·

Stayed 1 night

Booked very late into the evening while driving through. Check in took less than 5 minutes and the employee was very kind. Room was clean however there was freestanding water in the tub by the drain. We didn’t need to use the showers so it wasn’t a big concern. Only annoyance was a squeaking bed when you rolled over. For the price and immediate need for a place to sleep while traveling it was great

8

Thomas

4 May 2024

·

Stayed 3 nights

Great beds. Very convenient to all of our planned activities. The staff was not the best, but the manager was very helpful.

4

Charles

19 May 2025

·

Stayed 1 night

Check-in was fine, but downhill from there. The property is obviously aged, and in need of an update. Very noisy in room. Could hear people in the nearby rooms, the hallway, and terribly loud traffic noise. The reservation said a restaurant was onsite, but it has apparently closed. No food available except from a sushi place that has opened where the hotel restaurant apparently was. No breakfast, and no food - unless you like Japanese food. Very slow service in the restaurant, and the food, in a word, bad. Not connected to the hotel, as the desk clerk cautioned us at check-in. Okay, but it was still bad. The thermostat in the room was so old you could not read the temp, and when the AC was on, it sounded like a truck. At least, then the traffic noise from outside was somewhat muted but the AC noise. Terrible place to stay. I advise staying anywhere else. Very disappointing that a Holiday Inn could not at least meet the average expectations one has when staying in one.

6

Stephen

9 Nov 2024

·

Stayed 3 nights

First night there was no internet. Second night there was no tv or internet. Third third day the housekeeper turned off the master electrical switch in my special needs son room. Caused a trip there to figure it out.

4

B.J.

24 May 2025

·

Stayed 3 nights

The property was conveniently located. Staff was friendly. The room was basically ok, but, the mattresses on our beds were cratered into the middle of the bed. There were signs of possible mold on the caulk in the tub/shower. Broken glass in the parking lot outside.

10

Tammie

9 Apr 2025

·

Stayed 1 night

Loved the room space!

8

Geneva

8 Sept 2025

·

Stayed 1 night

Easy check-in, staff friendly from check-in to check-out. Room was nice, spacious and clean. Bed was so comfortable.

8

KATE

21 May 2024

·

Stayed 2 nights

We had a 1 bedroom suite and it was nice but the floor plan had a lot of wasted space.

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Service

Staff are frequently described as friendly and helpful, with quick check-in in many stays. However, recurring issues include an understaffed or slow front desk, occasional rudeness, housekeeping not servicing rooms as expected, key-card hassles, and slow response to hot water problems.

Related guest reviews

8

Michael

9 Nov 2025

·

Stayed 2 nights

The front desk was great but heavily understaffed. Waited over 20 minutes in the morning for front desk to help. The rooms and building was safe, clean and great price. Staff was very kind

2

Mark

29 Mar 2025

·

Stayed 1 night

Front desk is rude at best. Also waited over 30 min to even find someone to check us in. Fridge in rooms did not work. Called down for a couple of things never seen a single person to get what was needed. Would never stay there again especially at the rate we had to pay.

10

Heather

7 Mar 2025

·

Stayed 1 night

Check in was annoying. It took 15 minutes before we were helped. Other than that little snafu we were very happy with our stay.

2

Rebecca

26 Oct 2024

·

Stayed 1 night

We stayed at the property for one night - mainly to have a place to shower/change during our visit to Lexington. Check-in was good. We came back to property after a dinner out ready to shower and relax. No hot water and the shower wouldn’t even turn on. We figured we’d shower in the morning before check out and be refreshed for the coming day. Again, no hot water and the shower wouldn’t turn on. Terrible experience. The property was definitely aware there was no hot water our first day as we confirmed with the front desk. You’d think they would have someone working around the clock on such an important issue but when we checked out the next morning the person at the front desk said “we have a 24 hour plumber on the way” so obviously it wasn’t urgent enough to them to get someone in overnight. This might be a nice enough hotel and things happen but due to the perceived lack of urgency around fixing such a problem, I would not recommend this hotel.

8

Tiffany

28 Jul 2025

·

Stayed 3 nights

I wanted to give 5 stars for everything, because the facility actually was very nice. My concern came with the house keeping, we arrives on a Thursday and never put anything on our door regarding do not disturb, on Friday they knocked and asked did we need towels, and gave us more, we left the room shortly there after but no one came to clean our room, on Saturday no one ever knocked, and we were out of the room relatively early or at least before noon. I stop at the front desk, shared with the young lady our room number and asked could they please make sure they cleaned our room, and she expressed she would contact someone, but their shift would be ending soon, and I thanked her. We returned to our room late that evening and someone came and removed our towels, and took the trash out in the bathroom, but we had additional trash in the room and it was left, the bed was not made, which was very disappointing. I’m not sure what they classify as cleaning our room , and I’m grateful they got all the towels but that was unsatisfactory to leave noticeable trash or make the bed. I wanted to give even less stars for that particular situation , but over all besides that the visit was great.

6

Margaret

25 Jun 2025

·

Stayed 4 nights

Had to wait 15 minutes to check in because no one was at the front desk. Twice my key would not work and I had to have it reset. Shower seat was partially off the wall. Was overcharged three times.

10

John

14 Jul 2025

·

Stayed 1 night

We asked to have our room switched twice due to hotel issues and the mgmt were very accommodating helping us make the swaps.

8

Bethany

28 May 2024

·

Stayed 2 nights

When we got to hotel check in was at 3 but our room was not ready. We had to wait until 4pm to check in and I explained to the lady we really needed to get checked in because we had dinner reservations at 5pm. We were late to our dinner reservation. The lady said she only had one room as the type I reserved and I said well you should have had all reservation rooms ready to check in at 3.

10

Matthew

27 Mar 2025

·

Stayed 1 night

This is the 3rd time we’ve stayed at this hotel. Each time the service has been quick and friendly. The rooms have all been clean and quiet. The location is unbeatable.

6

Lyndsay

23 Jun 2025

·

Stayed 1 night

The man at the front desk was not personable at all and rude! The first time I tried to check in (15 mins early, he said “how about you come back in 15 minutes and we can see if your room is ready. No exceptions today sorry”)- no explanation for why there were no early check-in’s either. He was also leaned over the desk with his arms out in a wide stance and looked very rude and intimidating. He does not greet you or smile, only yells ‘ last name’. Just plain disrespectful.

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Location

Convenient to I-75 with many restaurants and shops nearby, and several guests note the area feels safe. A practical base for Lexington attractions, including the University of Kentucky and Kentucky Horse Park.

Related guest reviews

10

hussain

29 Oct 2024

·

Stayed 1 night

Clean, convenient location,

10

Allan

2 Dec 2024

·

Stayed 1 night

good location at a fair price.

10

Melissa

24 Mar 2025

·

Stayed 1 night

This property was conveniently located in Lexington. Several restaurants nearby, some within walking distance. This hotel has a Japanese restaurant in the lobby. The room was spacious. It had a microwave and refrigerator. Room was very clean. Beds were comfortable.2 large shopping centers were within a 2-3 minute drive. A large mall is within a 10 minute drive.

10

Christine

16 Sept 2024

·

Stayed 1 night

Great hotel, very clean and comfortable. Nice restaurant area although we didn't have time to enjoy it. Super close to restaurants and shopping. A short drive to the Kentucky Campus.

10

Matthew

3 Feb 2025

·

Stayed 1 night

Had a nice stay. Room was clean and comfortable. The hotel’s location is ultra convenient.

10

Richard

11 Dec 2022

·

Stayed 1 night

Very clean and modern. Great location with 6 restaurants within walking distance. Shopping in close proximity including Costco and Meijer. Right off of I-75.

10

Jazlyn

17 Aug 2025

·

Stayed 1 night

Easiest parking situation ever, took less than 3 minutes to get checked in, room was cold and clean with good soap/shampoo/ lotion options. They have a sushi restaurant inside which i wish we tried cause it smelled AMAZING, but there are literally so many options for dinning in that area . Its the best place to stop and stay if your going thru lexington

10

Arlene

21 Mar 2025

·

Stayed 1 night

Hotel is located in a great area for shopping and many restaurants.I highly recommend Malone’s for a wonderful dining experience. The hotel is quiet, comfortable, clean and the breakfast in the restaurant is delicious. The staff is friendly and courteous. This is my go-to hotel when I’m in Lexington.

10

Jessica

28 Jun 2025

·

Stayed 1 night

Great hotel! Very clean and modern. Restaurant inside. Nice staff. Great location.

10

Jamie

10 May 2024

·

Stayed 2 nights

Great hotel, great location!

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AI-generated summary based on recent guest reviews

Dining

The on-site Japanese or sushi restaurant receives frequent praise, but breakfast is not complimentary and feedback on food quality and value is mixed. Guests also report slow or unavailable service at times due to staffing or closures.

Related guest reviews

8

Ronald

30 Aug 2024

·

Stayed 1 night

the was no bar and restaurant service because the bartender did not show up for work and the hotel had no one to back fill the bartender's position.

6

Christianne

9 Aug 2025

·

Stayed 1 night

Bed was ok. Very strange having no place to hang a towel in the bathroom. Had breakfast in the restaurant. Food was fine but need more of a selection than one person waiting tables. The windows in the restaurant were awful. Whoever cleans them needs to learn how to clean them. The screen at our table had a thick coat of dust we could have written Good morning.

8

Paula

18 May 2024

·

Stayed 1 night

Pick this establishment because of the restaurant and bar on premises...upon check in desk clerk was friendly explained bar would open at 5 pm. Went to check out our room, get our overnight bag andcheck out pool. 6 pm no bartender. At 7 pm a sign was finally placed on bar stating both bar and restaurant were closed for day. Room was spacious with plenty of places to plug-in electronics. Very nice rolling table for whatever need.

10

Marcelleno

21 May 2025

·

Stayed 1 night

Clean bathroom, comfortable bed & good sushi restaurant!

4

Charles

19 May 2025

·

Stayed 1 night

Check-in was fine, but downhill from there. The property is obviously aged, and in need of an update. Very noisy in room. Could hear people in the nearby rooms, the hallway, and terribly loud traffic noise. The reservation said a restaurant was onsite, but it has apparently closed. No food available except from a sushi place that has opened where the hotel restaurant apparently was. No breakfast, and no food - unless you like Japanese food. Very slow service in the restaurant, and the food, in a word, bad. Not connected to the hotel, as the desk clerk cautioned us at check-in. Okay, but it was still bad. The thermostat in the room was so old you could not read the temp, and when the AC was on, it sounded like a truck. At least, then the traffic noise from outside was somewhat muted but the AC noise. Terrible place to stay. I advise staying anywhere else. Very disappointing that a Holiday Inn could not at least meet the average expectations one has when staying in one.

8

James

19 Mar 2023

·

Stayed 3 nights

Nice hotel in a great location. Many different restaurants nearby and close to all major attractions. The main disappointment was that there was no complimentary breakfast. AND no complimentary coffee.

6

MOTIUR

29 Apr 2025

·

Stayed 1 night

The property was advertised on Travelocity has having breakfast included, this was not the case, breakfast cost $31

10

Arlene

21 Mar 2025

·

Stayed 1 night

Hotel is located in a great area for shopping and many restaurants.I highly recommend Malone’s for a wonderful dining experience. The hotel is quiet, comfortable, clean and the breakfast in the restaurant is delicious. The staff is friendly and courteous. This is my go-to hotel when I’m in Lexington.

10

Dwight

3 Mar 2025

·

Stayed 1 night

Great staff and accommodations. Very close to anything needed. Restaurant in the hotel was fantastic.

10

Dzejna

19 May 2025

·

Stayed 2 nights

Easy check-in. Clean rooms / bathrooms. Great sushi restaurant!!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$84
February	US$88
March	US$103
April	US$126
May	US$122
June	US$106
July	US$100
August	US$110
September	US$114
October	US$152
November	US$106
December	US$84

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $121	18 $149	19 $115
20 $99	21 $99	22 $102	23 $101	24 $114	25	26
27 $107	28 $99	29 $99	30 $99

Su	Mo	Tu	We	Th	Fr	Sa
				1 $116	2 $154	3 $187
4 $104	5 $125	6 $130	7 $139	8 $161	9	10
11 $102	12 $107	13 $117	14 $139	15 $143	16 $198	17 $189
18 $100	19 $103	20 $110	21 $134	22 $166	23	24 $226
25 $102	26 $122	27 $123	28 $161	29	30	31

Holiday Inn Lexington - Hamburg by IHG

Prices for Holiday Inn Lexington - Hamburg by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible (Communications)

Suite, 1 Bedroom, Mobility Accessible (Accessible Tub)

Standard Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

Standard Room, 1 King Bed with Sofa Bed

Standard Room

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Standard Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Standard Room, 1 King Bed

Suite, 1 Bedroom, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications)

Suite, 1 Bedroom

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Guest reviews of Holiday Inn Lexington - Hamburg by IHG

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Lexington - Hamburg by IHG

Prices for upcoming dates