Courtyard by Marriott Santa Cruz
US$218
/ night
Avg. for October
Prices for Courtyard by Marriott Santa Cruz
Select dates to see prices and availability
US$218
/ night
Avg. for October
Monthly average prices
Nightly prices at Courtyard by Marriott Santa Cruz average US$122 in the cheapest month (January) and US$353 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$122 |
| February | US$174 |
| March | US$212 |
| April | US$236 |
| May | US$265 |
| June | US$317 |
| July | US$353 |
| August | US$293 |
| September | US$260 |
| October | US$218 |
| November | US$166 |
| December | US$133 |
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A
M
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Oct · US$218
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Most expensive: July (~US$353)
Cheapest: January (~US$122)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include com...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Business amenities
Featured amenities include a computer station, express check-in, and express check-out. Planning an event in Santa Cruz? This hotel has 3600 square feet (334 square meters) of space consisting of conference space and 2 meeting rooms.
Dining
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily for a fee.
Rooms
Make yourself at home in one of the 151 air-conditioned rooms featuring LCD televisions. Your bed comes with down comforters, and all rooms are furnished with king sofa beds. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Location
Located in Santa Cruz (Westside Santa Cruz), Courtyard by Marriott Santa Cruz is a 4-minute walk from Santa Cruz Beach Boardwalk and 10 minutes by foot from Santa Cruz Wharf. This spa hotel is 1.4 mi (2.3 km) from Santa Cruz Surfing Museum and 2.5 mi (4 km) from Natural Bridges State Park.
What's nearby
Santa Cruz Beach Boardwalk(0.2 Miles)
Sky Glider(0.2 Miles)
Boardwalk Bowl(0.2 Miles)
Santa Cruz Main Beach(0.2 Miles)
Cocoanut Grove(0.3 Miles)
Ocean Street(0.4 Miles)
Pacific Avenue(0.4 Miles)
Mimi De Marta Dog Park(0.5 Miles)
Monterey Bay National Marine Sanctuary Exploration Center(0.5 Miles)
Santa Cruz Wharf(0.5 Miles)
Cowell's Beach(0.6 Miles)
Seabright Beach(0.7 Miles)
Santa Cruz Museum of Natural History(0.8 Miles)
Twin Lakes State Beach(0.8 Miles)
Town Clock(1 Miles)
Watsonville, CA (WVI-Watsonville Municipal)(16.8 Miles)
Monterey Peninsula Airport (MRY)(42.4 Miles)
Norman Y. Mineta San Jose Intl. Airport (SJC)(35.1 Miles)
Salinas, CA (SNS-Salinas Municipal)(39.2 Miles)
Parking
Restaurant
Swimming pool
Business centre
Valet parking
Dry cleaning
Location
313 Riverside Avenue, Beach Hill - Beach Flats, Santa Cruz, California, United States of America
Santa Cruz Beach Boardwalk (0.2 Miles)
Sky Glider (0.2 Miles)
Boardwalk Bowl (0.2 Miles)
Santa Cruz Main Beach (0.2 Miles)
Cocoanut Grove (0.3 Miles)
Ocean Street (0.4 Miles)
Room options
10
Suite, 1 King Bed with Sofa Bed
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
550 ft²
Air ConditioningHeatingRefrigerator
11
Room, 1 King Bed with Sofa Bed, Mobility Accessible, Bathtub
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
9
Room, 2 Queen Beds, Hearing Accessible
2 Large Double Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
11
Room, 1 King Bed with Sofa Bed, Hearing Accessible
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
3
Suite, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)
11
Room, 1 King Bed with Sofa Bed, Roll-In Shower
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
10
Suite, 1 Bedroom
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
7
Suite, 1 Bedroom, Hearing Accessible (Roll-In Shower)
2 Large Double Beds
and 1 Sofa Bed
Sleeps 5
Air ConditioningHeatingWi-Fi (Free)
7
Studio, Multiple Beds
2 Large Double Beds
and 1 Sofa Bed
Sleeps 5
Air ConditioningHeatingWi-Fi (Free)
10
Suite, 1 Bedroom, Hearing Accessible
2 Large Double Beds
and 1 Sofa Bed
Sleeps 5
Air ConditioningHeatingWi-Fi (Free)
9
Room, 2 Queen Beds, Mobility Accessible, Bathtub
2 Large Double Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
11
Room, 1 King Bed with Sofa Bed
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
9
Room, 2 Queen Beds
2 Large Double Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Courtyard by Marriott Santa Cruz
8.6
Fabulous
Based on 1,176 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Courtyard by Marriott Santa Cruz earns praise for its walkable location near the Boardwalk, clean and spacious modern rooms, and generally welcoming atmosphere, while common complaints focus on valet-only parking hassles and fees plus limited or irregular on-site dining hours.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
Courtyard by Marriott Santa Cruz earns praise for its walkable location near the Boardwalk, clean and spacious modern rooms, and generally welcoming atmosphere, while common complaints focus on valet-only parking hassles and fees plus limited or irregular on-site dining hours.
Housekeeping is typically every other day and communication about it, along with slow or chaotic check-ins, leads to frustration for some guests. Facilities draw mixed feedback, with a small heated pool that can lack towels or be temporarily closed, elevator troubles, and occasional outages in laundry or fire pits. Rooms are modern and spacious, but comfort varies due to noise from neighbors or the street, firm beds, dim lighting, and sporadic TV or HVAC issues. Expect a convenient base near the beach with trade-offs in service consistency and extras.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Facilities feedback is mixed: the small heated pool is popular but sometimes closed or missing towels, the gym is decent, and valet-only garage parking can be crowded, slow, or unavailable. Guests also report elevator issues and occasional laundry or fire-pit problems.
Related guest reviews
8
daria
3 Aug 2025
·
Stayed 4 nights
The pool was tiny and not adequate for multiple families. But, the staff were amazing! Front desk and everyone involved in the cafe, from bartender to chef to baristas… awesome.
The pool was tiny and not adequate for multiple families. But, the staff were amazing! Front desk and everyone involved in the cafe, from bartender to chef to baristas… awesome.
10
Katie
19 May 2024
·
Stayed 3 nights
Overall, I was happy. Location was exactly what I was looking for. A few small disappointments: Valet parking that was mandatory and expensive. If I’d known ahead of time, maybe. But it’s not listed on the website. The guys who ran the valet were super cool and in-&-out were fine. I just didn’t know about it beforehand. I had booked the hotel for three reasons: 1) location, 2) laundry facilities, 3) pool. 1) location was great! 2) laundry facilities- one washer/dryer was totally out of order and the other washer/dryer was partially out of order. I knew I would have a lot of laundry to do, so that was a big bummer to find out after the fact. 3) when I arrived, there was a sign at the front desk saying the pool heater wasn’t working. Also a big bummer.
Overall, I was happy. Location was exactly what I was looking for. A few small disappointments: Valet parking that was mandatory and expensive. If I’d known ahead of time, maybe. But it’s not listed on the website. The guys who ran the valet were super cool and in-&-out were fine. I just didn’t know about it beforehand. I had booked the hotel for three reasons: 1) location, 2) laundry facilities, 3) pool. 1) location was great! 2) laundry facilities- one washer/dryer was totally out of order and the other washer/dryer was partially out of order. I knew I would have a lot of laundry to do, so that was a big bummer to find out after the fact. 3) when I arrived, there was a sign at the front desk saying the pool heater wasn’t working. Also a big bummer.
6
Melissa
4 Aug 2023
·
Stayed 1 night
The TV didn't work well at all. The outlet in bathroom didn't work, and the pool was freezing. I don't think it was heated.
The TV didn't work well at all. The outlet in bathroom didn't work, and the pool was freezing. I don't think it was heated.
8
Kari
25 Aug 2024
·
Stayed 1 night
The pool was great - it's heated and has great hours/its open really early. Amazing location - super closer to the boardwalk, with great views of the boardwalk too. The only bummer was that our room was not ready for another 45 mins after check in , which is already a pretty late check-in time (4pm) which made it really inconvenient. We booked the king suite, which was great - great size. The sofa didn't have the necessary linens but staff brought it pretty quickly. The restaurant wasn't open which was too bad, because it would have been great to have a drink while waiting for room past check-in time.
The pool was great - it's heated and has great hours/its open really early. Amazing location - super closer to the boardwalk, with great views of the boardwalk too. The only bummer was that our room was not ready for another 45 mins after check in , which is already a pretty late check-in time (4pm) which made it really inconvenient. We booked the king suite, which was great - great size. The sofa didn't have the necessary linens but staff brought it pretty quickly. The restaurant wasn't open which was too bad, because it would have been great to have a drink while waiting for room past check-in time.
6
Lorna
9 Aug 2024
·
Stayed 2 nights
No pool towels at 2pm!! Pool tiles also need cleaning badly!!
No pool towels at 2pm!! Pool tiles also need cleaning badly!!
4
Lisa
4 Apr 2025
·
Stayed 2 nights
Parking service crew were rude on all occasions and inconsiderate. The poor night manager was all by herself. Elevator not working. Her maintenance team moved like a snail. Long lines to wait. No Bonvoy elite member recognition and noisy view
Parking service crew were rude on all occasions and inconsiderate. The poor night manager was all by herself. Elevator not working. Her maintenance team moved like a snail. Long lines to wait. No Bonvoy elite member recognition and noisy view
4
Wayne
26 May 2025
·
Stayed 1 night
The overall feel of the property was ok, the room did not have adequate AC, it lacked the ability to cool it down, and the hallway outside the door was cooler by several degrees. The pillows were the worst I have ever used, and I have stayed at many Marriotts. The ceiling fire strobe was blinking a dim white light throughout the night and was on sometimes and off at other times. It was bright. The fire pits outside did not work at first, and after multiple tries, they finally went on; other guests were having the same issues. Unfortunately, I would not stay here again based on these issues.
The overall feel of the property was ok, the room did not have adequate AC, it lacked the ability to cool it down, and the hallway outside the door was cooler by several degrees. The pillows were the worst I have ever used, and I have stayed at many Marriotts. The ceiling fire strobe was blinking a dim white light throughout the night and was on sometimes and off at other times. It was bright. The fire pits outside did not work at first, and after multiple tries, they finally went on; other guests were having the same issues. Unfortunately, I would not stay here again based on these issues.
6
Juliana
15 May 2023
·
Stayed 2 nights
Brand new hotel so the rooms are big, new and clean. They only offer valet parking and it was a disaster. Any time we tried to get our car there was a long line and when we checked out, the line was at least 15 people with one attendant. He ended up just giving us our keys and told us to go get our own car. Obviously this hotel did not make enough parking for the number of rooms available. Plus parking is $25 a night, which was too much for poor valet service.
Brand new hotel so the rooms are big, new and clean. They only offer valet parking and it was a disaster. Any time we tried to get our car there was a long line and when we checked out, the line was at least 15 people with one attendant. He ended up just giving us our keys and told us to go get our own car. Obviously this hotel did not make enough parking for the number of rooms available. Plus parking is $25 a night, which was too much for poor valet service.
8
Irma
30 Jul 2025
·
Stayed 1 night
The property is in a great location, very clean and friendly staff. The pool is heated but small, max cap is 12. The parking garage is valet and only one car per room. This was a problem since we had a family suite and needed two cars.
The property is in a great location, very clean and friendly staff. The pool is heated but small, max cap is 12. The parking garage is valet and only one car per room. This was a problem since we had a family suite and needed two cars.
8
Breanna
3 Jan 2025
·
Stayed 1 night
Room key is needed for the elevator to work cans MUST stay in the light switch in room for all electrical outlets to work. That was slightly inconvenient. If you have more than one person staying with you, ask for extra key cards. There is a parking fee of $25 underneath the hotel. It is required valet but it’s a one time fee, So you can come and go as you please. The hotel lobby is nice. There are also fire pits outback that you can use it anytime. There is a pool and a gym. There is no complementary breakfast or coffee except the coffee and tea in your hotel room. The rooms are not as soundproof as you would hope. We could hear families walking and talking down the hallway. Thankfully, during our day, it was not busy. It is in a nice location and within walking distance to the boardwalk.
Room key is needed for the elevator to work cans MUST stay in the light switch in room for all electrical outlets to work. That was slightly inconvenient. If you have more than one person staying with you, ask for extra key cards. There is a parking fee of $25 underneath the hotel. It is required valet but it’s a one time fee, So you can come and go as you please. The hotel lobby is nice. There are also fire pits outback that you can use it anytime. There is a pool and a gym. There is no complementary breakfast or coffee except the coffee and tea in your hotel room. The rooms are not as soundproof as you would hope. We could hear families walking and talking down the hallway. Thankfully, during our day, it was not busy. It is in a nice location and within walking distance to the boardwalk.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests describe the hotel and rooms as clean, but there are recurring lapses such as stained bedding, odors, poor bathtub drainage, and one reported bed bug incident. Hallway upkeep and occasional maintenance-related grime are also noted.
Related guest reviews
4
Geovanny
21 Sept 2025
·
Stayed 1 night
Bed bugs found in Room 225 on September 20, 2025. Originally given room 225 and while doing a routine scan for bed bugs, I found 2 in the seams of the fabric headboard. Both were recently engorged and large, seemingly having been there for a long time. Told the front desk about it and they moved us to a different room on a different floor, but nothing else was done for the inconvenience. They could only place us on the 1st floor, leaving us exposed to ground level traffic. The curtain wouldn't shut properly so passerbys could peek in easily. We had to pin together the curtains to get enough privacy. When asked to contact a manager, the manager refused, citing being "too overwhelmed." They refused to come out to speak with us even though they had just helped another customer that was right in front of us. They kept promising that the general manager would call before the end of our stay, but they never did. Disappointing because this is an expensive hotel that shouldn't have these types of problems. And if so, they should at least address something as severe as bed bugs early. Who knows if there are any in other rooms. Again, the 2 bed bugs were found easily meaning they've been feeding and in the room for a long time. Unfortunately management doesn't seem concerned enough to fix the problem.
Bed bugs found in Room 225 on September 20, 2025. Originally given room 225 and while doing a routine scan for bed bugs, I found 2 in the seams of the fabric headboard. Both were recently engorged and large, seemingly having been there for a long time. Told the front desk about it and they moved us to a different room on a different floor, but nothing else was done for the inconvenience. They could only place us on the 1st floor, leaving us exposed to ground level traffic. The curtain wouldn't shut properly so passerbys could peek in easily. We had to pin together the curtains to get enough privacy. When asked to contact a manager, the manager refused, citing being "too overwhelmed." They refused to come out to speak with us even though they had just helped another customer that was right in front of us. They kept promising that the general manager would call before the end of our stay, but they never did. Disappointing because this is an expensive hotel that shouldn't have these types of problems. And if so, they should at least address something as severe as bed bugs early. Who knows if there are any in other rooms. Again, the 2 bed bugs were found easily meaning they've been feeding and in the room for a long time. Unfortunately management doesn't seem concerned enough to fix the problem.
8
Tajinder
29 May 2025
·
Stayed 1 night
The hotel was lovely, with a very friendly staff. I would love to stay here again as the rooms are very clean and comfortable.
The hotel was lovely, with a very friendly staff. I would love to stay here again as the rooms are very clean and comfortable.
10
Joseph Vincent
27 Dec 2025
·
Stayed 2 nights
Excellent hotel with super-friendly staff, clean and spacious rooms, plus great amenities.
Excellent hotel with super-friendly staff, clean and spacious rooms, plus great amenities.
2
Harun
19 Aug 2024
·
Stayed 1 night
The stay was horrible. The room smelled so bad we had to change it. The second room they gave us smelled horrible too. We had allergic reaction to beds because they probably never wash the pillows or the comforter.
The stay was horrible. The room smelled so bad we had to change it. The second room they gave us smelled horrible too. We had allergic reaction to beds because they probably never wash the pillows or the comforter.
8
Deanna
1 Jan 2026
·
Stayed 1 night
We loved everything about the hotel. It was very nice. The only problem was the bathtub/shower was not draining so water came up to knees while showering..grossed me out!
We loved everything about the hotel. It was very nice. The only problem was the bathtub/shower was not draining so water came up to knees while showering..grossed me out!
4
Marianne
10 Jul 2024
·
Stayed 2 nights
Hallways hadn't been vacuumed in days. Dirty!!
Hallways hadn't been vacuumed in days. Dirty!!
8
Leticia
4 Aug 2025
·
Stayed 1 night
Room was clean. Only bad thing was the smell in the room when you initially walk in. Had a muggy type smell.
Room was clean. Only bad thing was the smell in the room when you initially walk in. Had a muggy type smell.
4
Amanda
15 Jul 2025
·
Stayed 1 night
The exterior of property is beautiful as they are in pictures HOWEVER the Valet Parking ONLY option was annoying first of all because I don’t like having access to my car and second of all the valet was SOO unhelpful. They have you unload your car right at the entrance of the parking garage (I was almost hit by a car incoming in the parking lot). No one offered us a luggage cart or helped give any helpful information. We asked twice, so we just unload here in the middle of the drive way? Mind you, I also have a 3 year old in tow… so we had to take everything up with us, carry my 3 year old (cause we are in a parking garage with valet driving inches away from our car) and had to carry everything up ourselves. I would have really appreciated if someone would have offered us a luggage cart or something. I ended up leaving stuff in the car I needed cause I couldn’t carry it myself and my son safety. I felt like I was annoying the valet for being confused on where I’m supposed to unload and check in. As if that situation wasn’t annoying enough, a few hours later when we get ready for bed, I turn down the sheets and there was what looked to be sand and brown hair in the bed (my son and I have blonde hair and we hadn’t even made it to the beach yet). I couldn’t get a hold of front desk, so at 9:00pm, I had to walk downstairs and request clean sheets (which I changed the bedding myself cause they just handed them to me and didn’t apologize or offer to help). I have pics.
The exterior of property is beautiful as they are in pictures HOWEVER the Valet Parking ONLY option was annoying first of all because I don’t like having access to my car and second of all the valet was SOO unhelpful. They have you unload your car right at the entrance of the parking garage (I was almost hit by a car incoming in the parking lot). No one offered us a luggage cart or helped give any helpful information. We asked twice, so we just unload here in the middle of the drive way? Mind you, I also have a 3 year old in tow… so we had to take everything up with us, carry my 3 year old (cause we are in a parking garage with valet driving inches away from our car) and had to carry everything up ourselves. I would have really appreciated if someone would have offered us a luggage cart or something. I ended up leaving stuff in the car I needed cause I couldn’t carry it myself and my son safety. I felt like I was annoying the valet for being confused on where I’m supposed to unload and check in. As if that situation wasn’t annoying enough, a few hours later when we get ready for bed, I turn down the sheets and there was what looked to be sand and brown hair in the bed (my son and I have blonde hair and we hadn’t even made it to the beach yet). I couldn’t get a hold of front desk, so at 9:00pm, I had to walk downstairs and request clean sheets (which I changed the bedding myself cause they just handed them to me and didn’t apologize or offer to help). I have pics.
6
Talin
5 Aug 2024
·
Stayed 3 nights
Location was perfect, but there were dirty sheets and blankets.
Location was perfect, but there were dirty sheets and blankets.
10
Donna
2 Jun 2025
·
Stayed 1 night
Gorgeous property. Clean grounds and rooms and friendly staff.
Gorgeous property. Clean grounds and rooms and friendly staff.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are modern and generally spacious, with layouts and suites that work well for families and some quiet options. Comfort varies due to firm or awkward beds, dim lighting, noise from neighbors or the street, and occasional TV or HVAC issues.
Related guest reviews
6
sandra
2 Mar 2024
·
Stayed 1 night
Nice hotel, very clean, very secure. Staff was very friendly. Terribly view. Food was extremely overpriced and not good at all. Layout in room was super awkward.. the tv was on the left wall so you could only watch it by turning your head to the left… also the armoire was in the corner and you literally had to go in the corner to open the door and then the door would hit the bid. Room was supposed to come with a sofa bed and it came with a chair.. a lot of unused wasted space in the room. Again, it was clean and nice but I won’t be going back.
Nice hotel, very clean, very secure. Staff was very friendly. Terribly view. Food was extremely overpriced and not good at all. Layout in room was super awkward.. the tv was on the left wall so you could only watch it by turning your head to the left… also the armoire was in the corner and you literally had to go in the corner to open the door and then the door would hit the bid. Room was supposed to come with a sofa bed and it came with a chair.. a lot of unused wasted space in the room. Again, it was clean and nice but I won’t be going back.
6
Natalie
7 Jul 2025
·
Stayed 1 night
Not worth the cost though. The toilet paper holder was broken and the decor was a weird 50s revival. I don’t know it was weird and would be better just modern. Also did not like that the electricity for the room only works if you leave a key in. That was odd.
Not worth the cost though. The toilet paper holder was broken and the decor was a weird 50s revival. I don’t know it was weird and would be better just modern. Also did not like that the electricity for the room only works if you leave a key in. That was odd.
8
ALEJANDRO
29 Apr 2024
·
Stayed 2 nights
Hotel was fine, walls are thin. There was a couple fighting down the hall and a frat party over several rooms on the second floor.
Hotel was fine, walls are thin. There was a couple fighting down the hall and a frat party over several rooms on the second floor.
4
Procopio
13 Jun 2025
·
Stayed 1 night
First off - Valets were great. Parking is a pain, but they made it easy to get in/out. Just about everything else was...challenging. When we checked in, our room was reasonable (nice and clean, but we had some broken furniture that we had to work around). Our room had a door to an adjoining suite that was closed as the room was occupied by another traveler. Shortly after check in - we kept hearing screaming and loud noises coming from somewhere, but the could not figure out where. The hallway had some noise, but was very manageable - the insane level of noise was due to the adjoining suite and showed no signs of abating (kids have bad days - I get it). So I went to the front desk to see if we could simply change rooms since we needed to sleep. The manager stated they didn't have any other rooms available to move us to. However when I asked if renting a second room was an option, she stated that they had plenty of inventory for that and found an available room with similar attributes. We got a discount on the second room, but they would not refund the initial (unusable) room. Followed up with Hotels.com support, Marriott Corporate and will be escalating to my credit card company next. Also - Elevators are not in good shape - the running joke was all the folks taking the stairs as it sounded like the metal boxes were going to get stuck at any time. Regarding food service - front desk said food was available til 10pm, TV menu says the same - the reality is 9pm - heads up!
First off - Valets were great. Parking is a pain, but they made it easy to get in/out. Just about everything else was...challenging. When we checked in, our room was reasonable (nice and clean, but we had some broken furniture that we had to work around). Our room had a door to an adjoining suite that was closed as the room was occupied by another traveler. Shortly after check in - we kept hearing screaming and loud noises coming from somewhere, but the could not figure out where. The hallway had some noise, but was very manageable - the insane level of noise was due to the adjoining suite and showed no signs of abating (kids have bad days - I get it). So I went to the front desk to see if we could simply change rooms since we needed to sleep. The manager stated they didn't have any other rooms available to move us to. However when I asked if renting a second room was an option, she stated that they had plenty of inventory for that and found an available room with similar attributes. We got a discount on the second room, but they would not refund the initial (unusable) room. Followed up with Hotels.com support, Marriott Corporate and will be escalating to my credit card company next. Also - Elevators are not in good shape - the running joke was all the folks taking the stairs as it sounded like the metal boxes were going to get stuck at any time. Regarding food service - front desk said food was available til 10pm, TV menu says the same - the reality is 9pm - heads up!
10
Lisa
21 Jun 2025
·
Stayed 1 night
Bed was not that comfy and YouTube didn’t work and for kids that’s big lol. But other than that it was great
Bed was not that comfy and YouTube didn’t work and for kids that’s big lol. But other than that it was great
10
Marcos
21 Aug 2025
·
Stayed 1 night
Nice spacious room. Safe. Quiet
Nice spacious room. Safe. Quiet
8
Beatriz
4 Jan 2025
·
Stayed 1 night
We had a great stay at Courtyard. Room was clean and spacious. The only thing we didn’t like were the beds. We reserved room with queen beds but it seemed like both beds are only full size. And they were not comfortable either. They have underground parking but they charge $25 valet only. We didn’t mind because we only stayed for 1 night but if you’re staying longer then be prepared to pay $25/day. But at least you feel safer that your car has security in the parking garage. You have in & out privileges too. The best thing we loved about our stay was the location. It’s a 5 minute walk to the Boardwalk & 5-10 minutes walk to different restaurants nearby. Overall we like Courtyard and will likely return & recommend to our family & friends!
We had a great stay at Courtyard. Room was clean and spacious. The only thing we didn’t like were the beds. We reserved room with queen beds but it seemed like both beds are only full size. And they were not comfortable either. They have underground parking but they charge $25 valet only. We didn’t mind because we only stayed for 1 night but if you’re staying longer then be prepared to pay $25/day. But at least you feel safer that your car has security in the parking garage. You have in & out privileges too. The best thing we loved about our stay was the location. It’s a 5 minute walk to the Boardwalk & 5-10 minutes walk to different restaurants nearby. Overall we like Courtyard and will likely return & recommend to our family & friends!
4
Wayne
26 May 2025
·
Stayed 1 night
The overall feel of the property was ok, the room did not have adequate AC, it lacked the ability to cool it down, and the hallway outside the door was cooler by several degrees. The pillows were the worst I have ever used, and I have stayed at many Marriotts. The ceiling fire strobe was blinking a dim white light throughout the night and was on sometimes and off at other times. It was bright. The fire pits outside did not work at first, and after multiple tries, they finally went on; other guests were having the same issues. Unfortunately, I would not stay here again based on these issues.
The overall feel of the property was ok, the room did not have adequate AC, it lacked the ability to cool it down, and the hallway outside the door was cooler by several degrees. The pillows were the worst I have ever used, and I have stayed at many Marriotts. The ceiling fire strobe was blinking a dim white light throughout the night and was on sometimes and off at other times. It was bright. The fire pits outside did not work at first, and after multiple tries, they finally went on; other guests were having the same issues. Unfortunately, I would not stay here again based on these issues.
8
Bertina
19 Sept 2023
·
Stayed 1 night
Room facing the Main Street was noisy from party goers late at night. Rooms are clean and spacious. Loved the convenience of location being a block away from the Boardwalk and having breakfast and dining area. That was good for families. Underground parking lot on the small side so if your car is parked close to the elevators, the valet will just hand you your key.
Room facing the Main Street was noisy from party goers late at night. Rooms are clean and spacious. Loved the convenience of location being a block away from the Boardwalk and having breakfast and dining area. That was good for families. Underground parking lot on the small side so if your car is parked close to the elevators, the valet will just hand you your key.
8
Irene
29 Nov 2025
·
Stayed 1 night
Room was a good size and quite stylish for the price. we had a comfortable stay there. the room could have a bit more lighting as it felt a bit dim at night. We were a bit lazy when we checked into the hotel and just bought some items from the room next to the reception, there was no pricing. We only later found out that the shop just a couple minutes walk from the hotel was selling them for half the price. It is only a 5 mins walk to the Boardwalk and a further 5 mins to the Pier. Parking was valet parking but I'm not sure why it needed it as we actually drove straight into the carpark and could have just parked it ourselves. Luckily Hotel.com had parking for $17 when the hotel has it at $30, so we paid for it as part of the package. There was some confusion with reception when we checked out, they charged me for parking, I had explained that I had already paid for parking at the booking, they said that they can't see it, which seemed bit odd.they did reverse the charge.
Room was a good size and quite stylish for the price. we had a comfortable stay there. the room could have a bit more lighting as it felt a bit dim at night. We were a bit lazy when we checked into the hotel and just bought some items from the room next to the reception, there was no pricing. We only later found out that the shop just a couple minutes walk from the hotel was selling them for half the price. It is only a 5 mins walk to the Boardwalk and a further 5 mins to the Pier. Parking was valet parking but I'm not sure why it needed it as we actually drove straight into the carpark and could have just parked it ourselves. Luckily Hotel.com had parking for $17 when the hotel has it at $30, so we paid for it as part of the package. There was some confusion with reception when we checked out, they charged me for parking, I had explained that I had already paid for parking at the booking, they said that they can't see it, which seemed bit odd.they did reverse the charge.
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AI-generated summary based on recent guest reviews
Service
Service is inconsistent: many guests praise friendly staff at the desk and valet, while others report understaffing, long or delayed check-ins, phones going unanswered, and limited housekeeping with unclear communication. Responses to requests and elite considerations vary.
Related guest reviews
2
Zara
3 Aug 2025
·
Stayed 2 nights
I arived at 4:00 pm, at check in time, my room wasn’t ready. They took my information down and said they’d let me know when it was ready( they never did ). An hour later I was furious and went to the front of thr out of control line and told them I needed my room NOW. I had been on the road for over six hours and my son had thrown up all over himself. They finally gave me my room and I went to wash his clothes and I didn’t have change . I went to the front desk to get change for the washing machine, they informed me they did not have enough change to wash and dry, but I had enough to wash. I finally had enough to wash a load of laundry than the washing machine didn’t work. The following day I called downstairs for towels, they never arrived. The morning of checkout I called to ask for extra toilet paper and they said they would send it up, 30 minutes later I still didn’t get it. I called again and they said they’ll bring it up and they never did. I had to go find a housekeeper on one of the floors to ask them for a roll of toilet paper. I have stayed at this hotel twice, this is the place that we stay every summer for our Santa Cruz trip and I will never go to this hotel again. Our experience at this hotel put a damper on our entire trip. This was the worst stay I have ever had.
I arived at 4:00 pm, at check in time, my room wasn’t ready. They took my information down and said they’d let me know when it was ready( they never did ). An hour later I was furious and went to the front of thr out of control line and told them I needed my room NOW. I had been on the road for over six hours and my son had thrown up all over himself. They finally gave me my room and I went to wash his clothes and I didn’t have change . I went to the front desk to get change for the washing machine, they informed me they did not have enough change to wash and dry, but I had enough to wash. I finally had enough to wash a load of laundry than the washing machine didn’t work. The following day I called downstairs for towels, they never arrived. The morning of checkout I called to ask for extra toilet paper and they said they would send it up, 30 minutes later I still didn’t get it. I called again and they said they’ll bring it up and they never did. I had to go find a housekeeper on one of the floors to ask them for a roll of toilet paper. I have stayed at this hotel twice, this is the place that we stay every summer for our Santa Cruz trip and I will never go to this hotel again. Our experience at this hotel put a damper on our entire trip. This was the worst stay I have ever had.
10
Gordon
15 Oct 2024
·
Stayed 1 night
Great stay. The staff who was there was very friendly and knowledgeable, but they clearly needed more help for the volume of guests.
Great stay. The staff who was there was very friendly and knowledgeable, but they clearly needed more help for the volume of guests.
4
Ray
15 Jul 2023
·
The good: Valet staff was great. Bistro staff was great. Nice room, great location. The bad: House keeping is non existent. Front desk service was terrible. We were there for 4 nights and house keeping never cleaned the room. We had to call the front desk multiple times to just to get fresh towels and to have the trash removed. They always promised it would be there in 10 minutes but never was. We loved the hotel and location but were suprised and disappointed by how poorly it was run. Front desk staff didn't seem to care at all, we felt completely ignored. They would say what ever they could to get rid of you. Hotel really needs new management.
The good: Valet staff was great. Bistro staff was great. Nice room, great location. The bad: House keeping is non existent. Front desk service was terrible. We were there for 4 nights and house keeping never cleaned the room. We had to call the front desk multiple times to just to get fresh towels and to have the trash removed. They always promised it would be there in 10 minutes but never was. We loved the hotel and location but were suprised and disappointed by how poorly it was run. Front desk staff didn't seem to care at all, we felt completely ignored. They would say what ever they could to get rid of you. Hotel really needs new management.
10
Allison
21 Sept 2025
·
Stayed 1 night
Great staff and service.
Great staff and service.
10
Jennifer
16 Nov 2025
·
Stayed 1 night
Great location. Clean, comfortable room. Staff was wonderful. Tamika was a ray of sunshine! Grateful for the warm reception and help!
Great location. Clean, comfortable room. Staff was wonderful. Tamika was a ray of sunshine! Grateful for the warm reception and help!
10
Brenda
18 Aug 2025
·
Stayed 1 night
Andrea at the front desk was absolutely amazing!!
Andrea at the front desk was absolutely amazing!!
4
John
26 Aug 2025
·
Stayed 2 nights
Not customer friendly, poor way to check in. Cafe employee gave us the wrong information regarding closing hours for dining. Ordered take out , front desk receive it and did not call us to pickup food, we waiting , but had to check and call the desk . At check out carts for your suit case are located in the basement parking area not in the lobby, unheard of this before. I have been a marriott member for over 30 year, this is the only time that I've been very unhappy with the services John Danelon
Not customer friendly, poor way to check in. Cafe employee gave us the wrong information regarding closing hours for dining. Ordered take out , front desk receive it and did not call us to pickup food, we waiting , but had to check and call the desk . At check out carts for your suit case are located in the basement parking area not in the lobby, unheard of this before. I have been a marriott member for over 30 year, this is the only time that I've been very unhappy with the services John Danelon
2
Alan
7 Aug 2025
·
Stayed 2 nights
Negatives: Although the posted check in time is 4 pm and I assume mgmt knew how many check ins were scheduled that day, there was a line going out the front desk area and into the bar with only ONE staff person to check in guests!! Why weren’t there more staff scheduled?? Apparently the same problem occurred several days preceding our check in day according to other guests. We specifically asked for a very QUIET room as we are very light sleepers. Normally we try to get the top floor. We were assigned a room on the 3 rd floor as no top floor rooms were available according to the desk clerk although we had made our request clear at 12:30 when we arrived and requested early check in, which we didn’t get. The room directly above us sounded like elephants were staying there. We heard the sound of footsteps running back and forth across the room and thuds that sounded like kids were jumping off of the furniture starting at 6 am and not ending until 11 pm or so. Maybe you should consider not placing families with young kids in 4th floor rooms. The second day of our stay we had to request a room “refresh” at about 3 pm as it hadn’t been done before that. When we returned an hour or so later the bed was made, dirty towels were removed, but inadequate number of towels remained: 1 bath towel, no bath mat, 2 hand towels and 3 wash cloths. Generally hotels have 4 of each and 1 bath mat for two guests in my experience. Positives: Front desk staff were extremely warm and welcoming
Negatives: Although the posted check in time is 4 pm and I assume mgmt knew how many check ins were scheduled that day, there was a line going out the front desk area and into the bar with only ONE staff person to check in guests!! Why weren’t there more staff scheduled?? Apparently the same problem occurred several days preceding our check in day according to other guests. We specifically asked for a very QUIET room as we are very light sleepers. Normally we try to get the top floor. We were assigned a room on the 3 rd floor as no top floor rooms were available according to the desk clerk although we had made our request clear at 12:30 when we arrived and requested early check in, which we didn’t get. The room directly above us sounded like elephants were staying there. We heard the sound of footsteps running back and forth across the room and thuds that sounded like kids were jumping off of the furniture starting at 6 am and not ending until 11 pm or so. Maybe you should consider not placing families with young kids in 4th floor rooms. The second day of our stay we had to request a room “refresh” at about 3 pm as it hadn’t been done before that. When we returned an hour or so later the bed was made, dirty towels were removed, but inadequate number of towels remained: 1 bath towel, no bath mat, 2 hand towels and 3 wash cloths. Generally hotels have 4 of each and 1 bath mat for two guests in my experience. Positives: Front desk staff were extremely warm and welcoming
2
Emily
13 Jul 2025
·
Stayed 3 nights
I recently stayed at a “high-end” Marriott in Santa Cruz, and it was one of the worst hotel experiences I’ve ever had. Don’t be fooled by the beauty or the Marriott name the service and management here were absolutely unacceptable. • There was no parking available, and I drove around for 45 minutes trying to find street parking. Nothing was available within a 3-mile radius. When I asked the front desk for help, they actually laughed at me. I pleaded for a solution and was met with total indifference. I was forced to illegally park in a residential area. Because of this, we were never able to go back to the hotel to change after my daughter’s softball tournament, and we missed getting ready for our team dinner. • The valet was extremely rude and honestly seemed under the influence I wouldn’t trust him with anything, let alone my car. This hotel should seriously consider drug testing staff. • When I arrived late at night with my teenage kids, the elevator was broken. I didn’t feel safe leaving them alone or with our luggage, and when I asked the front desk for help carrying things up to the third floor, I got a firm “No.” Meanwhile, other staff were talking about their DoorDash orders on break. No offer to help, not even after their food arrived. • Our bathroom was disgusting with unknown substances splattered on the walls, and housekeeping never came the entire stay. • When we used all our towels to clean up a leak and asked for more, they told me I had to come get them m
I recently stayed at a “high-end” Marriott in Santa Cruz, and it was one of the worst hotel experiences I’ve ever had. Don’t be fooled by the beauty or the Marriott name the service and management here were absolutely unacceptable. • There was no parking available, and I drove around for 45 minutes trying to find street parking. Nothing was available within a 3-mile radius. When I asked the front desk for help, they actually laughed at me. I pleaded for a solution and was met with total indifference. I was forced to illegally park in a residential area. Because of this, we were never able to go back to the hotel to change after my daughter’s softball tournament, and we missed getting ready for our team dinner. • The valet was extremely rude and honestly seemed under the influence I wouldn’t trust him with anything, let alone my car. This hotel should seriously consider drug testing staff. • When I arrived late at night with my teenage kids, the elevator was broken. I didn’t feel safe leaving them alone or with our luggage, and when I asked the front desk for help carrying things up to the third floor, I got a firm “No.” Meanwhile, other staff were talking about their DoorDash orders on break. No offer to help, not even after their food arrived. • Our bathroom was disgusting with unknown substances splattered on the walls, and housekeeping never came the entire stay. • When we used all our towels to clean up a leak and asked for more, they told me I had to come get them m
8
SATHEESH KUMAR
9 Oct 2024
·
Stayed 1 night
Terrible check-in experience, Reached on time , when I waited on the queue with my family including 2 kids, and tried to check-in around 4:45PM, the front desk staff didn't greet me instead she directly said you have to wait for sometime in the lobby to check in ( no polite just ordered me ) , I waited for sometime but the people before me or after me they all got checked in w/o any problem, then I had to ask again and she finally able to check-in. Never faced this kind of experience anywhere else.
Terrible check-in experience, Reached on time , when I waited on the queue with my family including 2 kids, and tried to check-in around 4:45PM, the front desk staff didn't greet me instead she directly said you have to wait for sometime in the lobby to check in ( no polite just ordered me ) , I waited for sometime but the people before me or after me they all got checked in w/o any problem, then I had to ask again and she finally able to check-in. Never faced this kind of experience anywhere else.
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AI-generated summary based on recent guest reviews
Location
Excellent walkable location one block from the Boardwalk and close to the wharf and downtown. Some guests note street noise and a slightly gritty surrounding area.
Related guest reviews
8
Emmie
21 Jan 2025
·
Stayed 1 night
Very convenient location, less than 5 minutes walk to Santa Cruz Beach Boardwalk.
Very convenient location, less than 5 minutes walk to Santa Cruz Beach Boardwalk.
8
Antonia
24 Mar 2025
·
Stayed 2 nights
Good hotel close to boardwalk.
Good hotel close to boardwalk.
10
Stacey
10 Aug 2025
·
Stayed 5 nights
Very close to the boardwalk. Amazing staff! Location location location
Very close to the boardwalk. Amazing staff! Location location location
8
Tony Martin
22 Jun 2024
·
Stayed 3 nights
The hotel was nice. Valet service was prompt and courteous! The area seemed maybe a little dicey but everything was fine. So close to the beach! Walking distance really. Bistro/bar hours are kinda limited.
The hotel was nice. Valet service was prompt and courteous! The area seemed maybe a little dicey but everything was fine. So close to the beach! Walking distance really. Bistro/bar hours are kinda limited.
10
Marisol
8 Apr 2025
·
Stayed 1 night
Nice remodeled rooms. Walkable to boardwalk and restaurants.
Nice remodeled rooms. Walkable to boardwalk and restaurants.
10
Lynne
19 Aug 2023
·
Stayed 1 night
The Santa Cruz Courtyard By Marriott is Great!! It was a very easy walk to the Santa Cruz Beach Boardwalk which we enjoyed all weekend! We'll be looking forward to our next visit!!
The Santa Cruz Courtyard By Marriott is Great!! It was a very easy walk to the Santa Cruz Beach Boardwalk which we enjoyed all weekend! We'll be looking forward to our next visit!!
10
Kristy
4 May 2025
·
Stayed 1 night
Loved our stay!!! Very clean Hotel. Comfortable beds and cute room decor. Starbucks was a bonus. The best part was being one block from the boardwalk. Will definitely stay here again!!!
Loved our stay!!! Very clean Hotel. Comfortable beds and cute room decor. Starbucks was a bonus. The best part was being one block from the boardwalk. Will definitely stay here again!!!
10
Cecilia
16 Aug 2025
·
Stayed 2 nights
Close to the beach
Close to the beach
10
Susan
24 May 2025
·
Stayed 1 night
Very nice, convenient location.
Very nice, convenient location.
8
Jacqueline
5 Apr 2024
·
Stayed 3 nights
The rooms facing Riverside Ave. are loud due to the traffic on the main road.
The rooms facing Riverside Ave. are loud due to the traffic on the main road.
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AI-generated summary based on recent guest reviews
Dining
On-site dining is limited: no complimentary breakfast and a bistro/bar with restricted hours or unexpected closures; prices can feel high. A Starbucks-style counter is convenient when open, and some guests enjoyed breakfast items.
Related guest reviews
8
daria
3 Aug 2025
·
Stayed 4 nights
The pool was tiny and not adequate for multiple families. But, the staff were amazing! Front desk and everyone involved in the cafe, from bartender to chef to baristas… awesome.
The pool was tiny and not adequate for multiple families. But, the staff were amazing! Front desk and everyone involved in the cafe, from bartender to chef to baristas… awesome.
6
Amanda
31 Dec 2024
·
Stayed 1 night
Basically ok except for the toilet. Completely filthy behind the toilet and wall. Very disgusting. The Starbucks is never open. I’ve been 4 times and always closed. Coffee is about a five minute walk. Keep young kids close to you!
Basically ok except for the toilet. Completely filthy behind the toilet and wall. Very disgusting. The Starbucks is never open. I’ve been 4 times and always closed. Coffee is about a five minute walk. Keep young kids close to you!
8
tom
19 Aug 2025
·
Stayed 1 night
No food options at the hotel. Bar and restaurant were closed Sunday when we arrived at 5 pm. Disappointed. Could hear someone walking and running around on the floor above in the early morning and could not get back to sleep. Check in staff person was very nice.
No food options at the hotel. Bar and restaurant were closed Sunday when we arrived at 5 pm. Disappointed. Could hear someone walking and running around on the floor above in the early morning and could not get back to sleep. Check in staff person was very nice.
8
Reggie
26 Jan 2025
·
Stayed 1 night
Stayed just one night to celebrate our anniversary. The hotel is clean and centrally located. Would have been nice if the bar was open in the evening…
Stayed just one night to celebrate our anniversary. The hotel is clean and centrally located. Would have been nice if the bar was open in the evening…
8
John
21 Sept 2024
·
Stayed 1 night
A wonderful location with spacious rooms. The staff was responsive and helpful. The bistro was not open and we found the minimal breakfast offerings disappointing. The valet parking service was overwhelmed when we arrived on a busy afternoon.
A wonderful location with spacious rooms. The staff was responsive and helpful. The bistro was not open and we found the minimal breakfast offerings disappointing. The valet parking service was overwhelmed when we arrived on a busy afternoon.
8
Sal Tammy
9 Apr 2024
·
Stayed 2 nights
The hotel is perfectly located, no car needed. Our room was very nice and spacious. The bar/restaurant has odd hours so we weren't able to use it.
The hotel is perfectly located, no car needed. Our room was very nice and spacious. The bar/restaurant has odd hours so we weren't able to use it.
10
Anthony
22 May 2023
·
Stayed 1 night
This is the nicest newer hotel close to the Boardwalk. Most other hotels by the boardwalk are old. The only thing I didn’t like was the lack of a complimentary breakfast. The have some basic breakfast items but rather expensive. Also $25 to park.
This is the nicest newer hotel close to the Boardwalk. Most other hotels by the boardwalk are old. The only thing I didn’t like was the lack of a complimentary breakfast. The have some basic breakfast items but rather expensive. Also $25 to park.
6
Melanie
3 Jul 2025
·
Stayed 3 nights
Proximity to the boardwalk is what you’re really paying for here. Accommodations at the hotel itself were basic but fine. Food in cafe ranged from decent to bad. Hotel “store” was a glorified closet and poorly stocked. Room was clean and comfortable, but nothing about it felt extra. Refrigerator barely worked, and I didn’t bother asking for help as I’d already seen at check-in that staff were stressed and over-tasked. I call the hotel the day before our trip to tell them we’d be arriving late, and that we had an additional kid in our group. Hotel staff that answered told me he “didn’t care about any of that,” and didn’t ask for my name or reservation, so no note was taken. We arrived near midnight to a traffic jam in hotel garage. We were told the garage was full and we couldn’t park there. Hotel had no driveway either, so I asked what I was to do? I had a car full of kids and luggage, near midnight, and there’s no place to park safely while checking in? Valet suggested I try the back alley, so instead I waited while my daughter went to the front desk. Soon she ran back: if I didn’t check in NOW we might lose our room. Valet was unhappy, but I left car, kids, and luggage in the garage aisle and ran inside. Front desk confirmed overbooking due to computer error, and said we were lucky to get the last room. I felt bad for him. He ended up giving us his parking space when he clocked out. Valet stayed grumpy with me all weekend.
Proximity to the boardwalk is what you’re really paying for here. Accommodations at the hotel itself were basic but fine. Food in cafe ranged from decent to bad. Hotel “store” was a glorified closet and poorly stocked. Room was clean and comfortable, but nothing about it felt extra. Refrigerator barely worked, and I didn’t bother asking for help as I’d already seen at check-in that staff were stressed and over-tasked. I call the hotel the day before our trip to tell them we’d be arriving late, and that we had an additional kid in our group. Hotel staff that answered told me he “didn’t care about any of that,” and didn’t ask for my name or reservation, so no note was taken. We arrived near midnight to a traffic jam in hotel garage. We were told the garage was full and we couldn’t park there. Hotel had no driveway either, so I asked what I was to do? I had a car full of kids and luggage, near midnight, and there’s no place to park safely while checking in? Valet suggested I try the back alley, so instead I waited while my daughter went to the front desk. Soon she ran back: if I didn’t check in NOW we might lose our room. Valet was unhappy, but I left car, kids, and luggage in the garage aisle and ran inside. Front desk confirmed overbooking due to computer error, and said we were lucky to get the last room. I felt bad for him. He ended up giving us his parking space when he clocked out. Valet stayed grumpy with me all weekend.
6
Alison
1 Aug 2025
·
Stayed 2 nights
Poor food options and too expensive
Poor food options and too expensive
10
Rozina
28 Nov 2024
·
Stayed 1 night
Beautiful and clean hotel,very close to the boardwalk.Breakfast was delicious. Some of the downside is only valet parking in the parking garage at a cost. Loading and unloading on main street.No complementary coffee or tea station in lobby.
Beautiful and clean hotel,very close to the boardwalk.Breakfast was delicious. Some of the downside is only valet parking in the parking garage at a cost. Loading and unloading on main street.No complementary coffee or tea station in lobby.
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AI-generated summary based on recent guest reviews
6
Louise
3 weeks ago
·
Stayed 2 nights
The room was very clean. The staff were having a hard time with the new computer system. We were very disappointed that the pool was out of service- this is one of the reasons that we booked this hotel. We did not use the bar. The coffee (Starbucks) was wonderful, great latte.
The room was very clean. The staff were having a hard time with the new computer system. We were very disappointed that the pool was out of service- this is one of the reasons that we booked this hotel. We did not use the bar. The coffee (Starbucks) was wonderful, great latte.
10
Brenda
3 weeks ago
·
Stayed 1 night
Great affordable place, beds are nice, nice staff. Unfortunately pool was closed but other than that, it was amazing
Great affordable place, beds are nice, nice staff. Unfortunately pool was closed but other than that, it was amazing
4
Madison
4 weeks ago
·
Stayed 2 nights
Honestly very dissapointed in my experience with this hotel. I generally travel with Marriott and this has been quite the upset. Check-in was alright, they were transferring to a new computer system that nobody seemed to have been trained on. The woman working the front desk was incredibly sweet despite this though. Property was well kept and clean, so no complaints there, and location was decent. However, despite having prepaid for my booking, they put an additional near $500 hold on my account for the duration of my stay and “an additional 3-5 days after checkout”. I understand a small security deposit, but this was ridiculous. Still have yet to receive my money back which has caused significant issues with return travel. They require valet parking, which is fine, however there was no valet. We attempted to check out around 6:30 AM as we had a long drive ahead, however despite multiple visits to the front desk there was no valet attending despite “24/7 in/out privileges” advertised. There were already multiple parties waiting ahead of us when we arrived, and we were not able to have our car retrieved until around 7AM. We were not refunded the valet fee. All in all, I am quite disappointed in my experience with the Courtyard by Marriott and would not recommend it if you have a strict travel schedule or tight budget needs.
Honestly very dissapointed in my experience with this hotel. I generally travel with Marriott and this has been quite the upset. Check-in was alright, they were transferring to a new computer system that nobody seemed to have been trained on. The woman working the front desk was incredibly sweet despite this though. Property was well kept and clean, so no complaints there, and location was decent. However, despite having prepaid for my booking, they put an additional near $500 hold on my account for the duration of my stay and “an additional 3-5 days after checkout”. I understand a small security deposit, but this was ridiculous. Still have yet to receive my money back which has caused significant issues with return travel. They require valet parking, which is fine, however there was no valet. We attempted to check out around 6:30 AM as we had a long drive ahead, however despite multiple visits to the front desk there was no valet attending despite “24/7 in/out privileges” advertised. There were already multiple parties waiting ahead of us when we arrived, and we were not able to have our car retrieved until around 7AM. We were not refunded the valet fee. All in all, I am quite disappointed in my experience with the Courtyard by Marriott and would not recommend it if you have a strict travel schedule or tight budget needs.
6
Diana Yvonne
4 weeks ago
·
Stayed 2 nights
Unfortunately we did not have a nice view. Our window was facing the back of the motel next to us. We didn’t get to utilize the pool unfortunately due to maintenance.
Unfortunately we did not have a nice view. Our window was facing the back of the motel next to us. We didn’t get to utilize the pool unfortunately due to maintenance.
10
jaime
14 Sept 2026
·
Stayed 1 night
5 minute walk to the boardwalk. Very safe, quiet and clean
5 minute walk to the boardwalk. Very safe, quiet and clean
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 16:00 to 23:59
Before 11:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Courtyard by Marriott Santa Cruz
Is parking available at the hotel?
Yes, parking is available on-site. There is a covered valet parking option for a fee of USD 30 per night, which includes in/out privileges.
What type of breakfast is offered?
Cooked-to-order breakfasts are available daily for a fee, approximately USD 12 to 28 for adults and USD 8 to 16 for children.
What are the check-in and check-out times?
Check-in is from 4:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early check-in and late check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The hotel offers limited wheelchair accessibility, including step-free entrances and accessible facilities. However, specific details about accessible rooms and bathrooms are not provided.
What is the hotel's location like?
The hotel is located in Westside Santa Cruz, just a 4-minute walk from Santa Cruz Beach Boardwalk and 9 minutes on foot from Santa Cruz Wharf. It is also close to several attractions, including Santa Cruz Surfing Museum and Monterey Bay, approximately 1.4 miles away.
Does the hotel have a swimming pool?
Yes, the hotel features a seasonal outdoor pool, which is accessible from 6:30 AM to 10:00 PM.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-15: NO DATA
- 2026-10-16: 349.0030277720947USD
- 2026-10-17: 378.8138912727661USD
- 2026-10-18: 149.3076960380554USD
- 2026-10-19: 148.89532783193968USD
- 2026-10-20: 149.0746220844116USD
- 2026-10-21: 149.13769661914063USD
- 2026-10-22: 149.18777210620115USD
- 2026-10-23: 261.1842570337219USD
- 2026-10-24: NO DATA
- 2026-10-25: 153.94669258917236USD
- 2026-10-26: 154.07666591671753USD
- 2026-10-27: 153.91126246716308USD
- 2026-10-28: 154.07666591671753USD
- 2026-10-29: 154.06677086328125USD
- 2026-10-30: 203.5379736986389USD
- 2026-10-31: 203.49736453652952USD
- 2026-11-01: 144.38261754339598USD
- 2026-11-02: 148.82340434127806USD
- 2026-11-03: 149.37128504696653USD
- 2026-11-04: 149.37128504696653USD
- 2026-11-05: 144.38261754339598USD
- 2026-11-06: 547.6264182493896USD
- 2026-11-07: NO DATA
- 2026-11-08: 139.60850292291258USD
- 2026-11-09: 139.5307487248535USD
- 2026-11-10: 139.79453678717041USD
- 2026-11-11: 139.74149449899292USD
- 2026-11-12: 139.58403967555236USD
- 2026-11-13: 203.62395948361205USD
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- 2026-11-15: 141.8823073165283USD
- 2026-11-16: 141.8823073165283USD
- 2026-11-17: 141.93704736950684USD
- 2026-11-18: 141.93704736950684USD
- 2026-11-19: 139.83101300668335USD
- 2026-11-20: 299.81648350170894USD
- 2026-11-21: 299.81648350170894USD
- 2026-11-22: 168.52328959143065USD
- 2026-11-23: 168.52328959143065USD
- 2026-11-24: 170.51245256921385USD
- 2026-11-25: 170.88431450805663USD
- 2026-11-26: 223.07988107659912USD
- 2026-11-27: 274.5072347963867USD
- 2026-11-28: 236.1071047810974USD
- 2026-11-29: 139.80508350790404USD
- 2026-11-30: 139.58403967555236USD
- 2026-12-01: 139.83101300668335USD
- 2026-12-02: 141.69635919796752USD
- 2026-12-03: 139.83101300668335USD
- 2026-12-04: 203.62395948361205USD
- 2026-12-05: 203.62395948361205USD
- 2026-12-06: 139.83101300668335USD
- 2026-12-07: 141.93704736950684USD
- 2026-12-08: 139.75562538986205USD
- 2026-12-09: 139.83101300668335USD
- 2026-12-10: 139.80508350790404USD
- 2026-12-11: 203.62395948361205USD
- 2026-12-12: 203.62395948361205USD
- 2026-12-13: 149.13769661914063USD
- 2026-12-14: 149.13769661914063USD
- 2026-12-15: 167.67565907809447USD
Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Bonvoy mobile app before check-in. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher
- Pool access available from 6:30 AM to 10:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- Fee for cooked-to-order breakfast: approximately USD 12 to 28 for adults, and USD 8 to 16 for children
- Covered valet parking fee: USD 35 per night (in/out privileges)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Business centre
Valet parking
Dry cleaning
Services
Business centre
Dry cleaning
Housekeeping
Banquet facilities
Luggage storage
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Parking
Parking
Valet parking
Electric car charging station
Parking Onsite
Internet
Free wi-fi
Activities
Swimming pool
Pool outdoor
Outdoor heated pool
Outdoor Fireplace
Outdoor Furniture
Pool (Seasonal Outdoor)
Fitness Center (nearby)
General
Restaurant
Non-smoking rooms
Massage
Spa & wellness centre
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)