Extended Stay America Suites - Baytown

I didn’t like no room service and they didn’t let people know about the pool was closed and only grab and go breakfast

None of the amenities listed in the description actually existed. The hotel common area was dirty and despite being ano smoking accommodation people smoked in their rooms. Homeless people in the parking lot at night made it feel not safe.

The property looked clean. Yet had a strong odor like if the carpet was damped, A humid smell mixed with cleaning supply. So potent when i returned home my backpack and clothes smelled like it. The pool water looked brown. I didnt even bothered getting into it. I dont know if the gyy was a local but told me and niece to jot get in it at night. Because its more disgusting.and the jacuzzi didn't work.i checked in and waited maybe more than 5 minutes to check in because someone had fallen badly while i was walking in and turned out it was the receptionist.she had great customer service. I felt really bad for her because she was in a lot of pain. I went to take a nap. When i got out of the hotel there were some men who were BBQn in front of the hotel by the entrance door to the pool.while 1 was drinking.Not sure if that's allowed in Texas. When i returned back to the hotel. My key didn't want to open the door. I went down and it took around 8-10 minutes in order to get help. I said hello and knocked on the side door.my niece went again to the side door and finally the guy came out. The rooms are nice and comfy.

The Checking in lady was helpful and nice but after that everyone else was unfriendly. They Always had an angry face whenever u asked for something. Hotel smelled bad. Felt very humid that bed sheets were moist. Employee said it was normal. Wouldn't get cleaning services until we stayed a week. Pool was dirty.

Only 2 out of 5 washing machines working. Residents here say it's been like that for months. Yesterday, elevator went out of service. Still out of service now.

I rented it because on the website it had a pool and a hot tub. My 20 year old grandaughter went with me and loves the water. Was dissapointed that they were both not working. Asked for a bit of refund due to that. Told them they should have put that on their website so people would not expect it. No real response.

Con't sleep,people coming in and out ,could hear baby cieing all nights, elevator didn't work all the time, no coffee or breakfast, no coffee pot in the room and bed was uncomfortable, door key would lock us out all the time,we would not stay there the next time

I love the pool

Super dog friendly. Safe and well lit outside

Pets where barking late hours of the days had a staff tell me I can only have so many mini muffins for breakfast.internet went out for two days. Over all I won't be staying there anymore.

Nice clean comfortable room. Staying another night.

There's a musty smell throughout the entire hotel. I sprayed the room down with Lysol and Febreeze daily. The room appeared clean but i saw roaches when i turned on the lights in the morning. I never use hotel blankets and comforters but the sheets had stains and long black hairs on them. The staff nice and helpful. Overall considering people stay for long periods of time and keep

None of the amenities listed in the description actually existed. The hotel common area was dirty and despite being ano smoking accommodation people smoked in their rooms. Homeless people in the parking lot at night made it feel not safe.

The smell of the room was terrible!! Smells like cat pee and the room was disgusting. Was not cleaned at all

Big, clean room.

Beds were big and comfortable room clean bathroom clean

Clean room. Comfortable bed.

Honestly the only thing we liked was that the staff was nice. Upon arriving there was a small german roach in the sink then another one in the room floor. In the middle of the night when going to the restroom and turning on the light there were german roaches all over the floor - didnt feel like asking for another room since my children were asleep and it was too late at night and we only had a few hours until check out. There was no tv remote in the room, no toothpaste and for breakfast there was only a couple of granola bars no coffee available either.

Dirtiest hotel I have ever been. Nasty sheets, bathroom with dust, food in the sink, a plate with food in the microwave. The front desk guy, gave us another room, but definitely I am never coming back.

Big room. Very clean and quiet.

The door wouldn’t shut all the way, The people next to us were super loud guessing they were family cause the door had a note to not enter on paper.

Very nice place with a kitchenette. Nice and quiet.

Big, clean room.

Checking in and out was easy and understanding. The company demonstrated clear communication by calling directly for responses pertaining my room such as bed size change. The room was very clean and spacious.

Con't sleep,people coming in and out ,could hear baby cieing all nights, elevator didn't work all the time, no coffee or breakfast, no coffee pot in the room and bed was uncomfortable, door key would lock us out all the time,we would not stay there the next time

Clean room. Comfortable bed.

Booked a king room a dew days in advance, then was told that all king rooms are booked when i got there. Room was filthy with broken window shades, broken ac. Swapped to another room, stained sheets, earrings and hair extensions on the floor. Neighbor was smoking weed and yelling on the phone all night, all around rough experience

Clean room. Room is spacious and modern in appearance

Big room. Very clean and quiet.

Pets where barking late hours of the days had a staff tell me I can only have so many mini muffins for breakfast.internet went out for two days. Over all I won't be staying there anymore.

Get a bell. The front staff at night is never at the front.

Staff. The Lady that worked the afternoons till 11pm was amazing. Very professional, helpfully and super nice

Trey and staff is great

The staff will Walk in your room other people will have your room Key

customer service was trash. canceled my room. kept transferring and getting hung up on. Wouldn't help. No answers. paid in full and they cancel my room hours before check in. you'd be better off sleeping in a tent

Excellent staff, I literally have no complaints at all.

A whole entire firearm came missing from my room an the manager informed me she would check the cameras but never got back to me about anything. And then the staff just be trying to wall in people's room to ask them if they extending or leaving. Obviously if I don't check out by 11 then I am staying so what are you knocking on the door for. Always have that silver thing up cuz they can't get in like that.

Horrible this was place overbooked, came in late after paying for the room in order to secure the reservation but they had sold our room.

The staff here is wonderful. They are extremely helpful and knowledgeable. Hotel is quiet and clean. I would highly recommend this location.

They gave us a room that was just flooded the day before, floors was wet, front desk staff was crying and having anxiety attacks everyone was confused. They gave our original booked room to Someone else even though we had reservations. Myself and about 15 others made reservations and they couldn’t accommodate us we was told room they had left was dirty and they didn’t have staff to clean them they can only give us a mop and bedding to put on ourselves. I asked for a refund was was told I would have to call a number. Still no response or refund 6 days later.

Quiet and clean

None of the amenities listed in the description actually existed. The hotel common area was dirty and despite being ano smoking accommodation people smoked in their rooms. Homeless people in the parking lot at night made it feel not safe.

Very convenient

Loved the kitchenette...great diatance from Space center and keemah boardwalk!

Quiet clean and friendly.

Very convenient

Great location, clean hotel

Relaxing and peaceful

Super dog friendly. Safe and well lit outside

I loved this location. I’ll definitely be back if I ever need to come back to Baytown. It was a convenient location!

I didn’t like no room service and they didn’t let people know about the pool was closed and only grab and go breakfast

The told me have breakfast, i dont see any just coffe

Nice hotel but does not serve conventional breakfast like most hotels.. overall stay was cool

No creamer for coffee…. smh

Con't sleep,people coming in and out ,could hear baby cieing all nights, elevator didn't work all the time, no coffee or breakfast, no coffee pot in the room and bed was uncomfortable, door key would lock us out all the time,we would not stay there the next time

I thought there was more of a breakfast

Honestly the only thing we liked was that the staff was nice. Upon arriving there was a small german roach in the sink then another one in the room floor. In the middle of the night when going to the restroom and turning on the light there were german roaches all over the floor - didnt feel like asking for another room since my children were asleep and it was too late at night and we only had a few hours until check out. There was no tv remote in the room, no toothpaste and for breakfast there was only a couple of granola bars no coffee available either.

Room was clean but no coffee pot in room and no coffee in lobby until 7 when I was already going to work

There was no breakfast.

Pets where barking late hours of the days had a staff tell me I can only have so many mini muffins for breakfast.internet went out for two days. Over all I won't be staying there anymore.