Element by Marriott Harrison - Newark

My husband and I celebrated our 20th year wedding anniversary, this location, staff and amenities was perfect!

Ok everything. Just the elevator didn’t work properly

Excellent clean and comfortable room. Very good restaurant. Very helpful staff.

I typically wouldn't complain about a billing issue in a review, but the problem I encountered goes beyond that, so beware . . . I reserved 3 nights but on day 1 I asked to check out a day early. The front desk said no problem, I wouldn't be charged for the last night (my res was refundable, not a prepaid, nonrefundable booking). The next day when I left, the hotel said I couldn't cancel the last night of the res. They also couldn't give me an invoice as requested. Then a day later I received an invoice for the entire stay, so the paper trail looks like I stayed 3 nights instead of only 2. This is clearly a deceptive billing practice. Spoke with the assist. general manager who refused to do anything about it, saying only the third party site I booked through could agree to refund the last night. That’s an ok answer if that was what the front desk told me originally - contact the third party for a refund - but ignores the fact that the front desk provided wrong information, then refused a refund, then didn't check me out when I actually left so the third party thinks I stayed 3 nights and they collect for the whole stay. I spend 100+ nights a year in hotels and have never had a hotel deliberately lie about charges/policies. I can overlook a so-so room, minimal service and unpleasant staff, but the dishonesty in all of this is troubling. Another person I was with had the same issue, so not a one off.

We stayed for 3 nights pre a UK football preseason friendly. I have mobility issues but the hotel were so helpful and actually dropped me at the ground so I didn't have to walk there. The bar and counter staff were also super nice. Thanks, we really enjoyed it.