Great Wolf Lodge Waterpark Resort

The EV parking it’s not much and some people park too long that unexpected

EV charging stations were busy, need to enforce on 4 hour max. charging per EV car. Also, can build and offer more stalls.

Room was nice, decent condition and clean. The arcade had several machines broken and with an already limited number of games, was very very disappointing for my son. The laser tag was over priced for the size and length of the game.

The rooms are basic with builder grade type finishes, even in the Wolf Den and King Cabin rooms. No microwaves in the rooms, dining options are limited. The meal plans can only be used at specific restaurants and the lunches are present. If you cannot eat fried foods, you'll need to leave the pool area for lunch. The Barnwood restaurant is trying to provide elegant elevated dinning, but falls short with dry steak and poorly planned kids menu and portions. Also no clocks in rooms. Under 42" can only ride 4 water slides. Pools need to be redone, rusting portions and discoloration happening. Son also came away with a rash due to chemical levels in water.

Wolf Den room was great! Fun decor, comfy bed, and of course awesome themed bunk bed room for the kids. Super clean. Hotel staff was amazing & very attentive. From the concierge's friendly welcome & hotel explanation to every lifeguard in the water park, every employee showed they cared. It felt like a safe place for kids to roam freely. The wrist band system is so easy and mindless. No worrying about forgetting your room key, money, etc. Just tap your wrist and bill it to your room. Also MagiQuest is worth every penny! Core childhood memory for sure.

Great stay! Always fun for kiddos! The only improvement for the price that we pay to stay for one night ($705) would be that I think the pools should be maintained better! The lazy river was green and many of the pools dirty on the concrete liner, I don’t think they clean the actual pools which is crazy for the price!

Fix the arcade games, too many are broken. Keep the empty tubes out of the lazy river, it causes jams and it’s then dangerous to little kids

Sadly, our visit to Great Wolf Lodge was not what we expected. We've been here several times but this visit was very disappointing. Our room was not ready at the communicated check-in time, the pizza from Northwoods Pizza was mediocre and the high chlorine levels in the waterpark paired with the poor ventilation forced two members of our party to leave the waterpark as their eyes were burning so badly they simply couldn't stay. The waterpark itself felt extremely cold as did the hot tub, which is ironic! All of this put a damper on our experience and we will not be returning.

Room and the amenities were very good. The waterpark is fantastic and worth the price of admission.

Excellent facilities and great staff... an awesome experience. Caters to kids of all ages!

We found a dirty bandaid stuck to our bed when we arrived, the grout on the shower was filthy. There was banging super early in the morning both days.

Kids enjoyed all there was to offer and being that it was our third time there they knew what to expect. One issue was in our room (2 adults) one of the beds had stained sheets.

Staff is great. Check in was amazing. Room could be better. Tons of fruit flies in room, and other flying bugs. Wish the sink was in the bathroom, which was very small.

Rooms are outdates, spiderwebs i the room along with spiders. Very dirty. Small outdates washrooms. Chexk in at 4pm and get kicked out at 11am.

The staff was friendly. Facility was clean.

Very clean! Very friendly

Hi dear I been there few more time with my family but this time I got my room lower floor we didn’t like it and the room was smelling for some reason no idea what was that

Room was spotless. Staff were extremely helpful and friendly

Fantastic property, loved all the activities for the kids, the water park was amazing!! So much to do, inside and outdoor pools. We all couldnt get enough. The room was lovely and spacious, the kids were thrillled by the massive bunk beds. I felt the room was dusty, like there wasnt enough air in it. My allergies kicked in on the first night. Also, your bathrooms definitely need an upgrade, the toilet didnt flush easily, and the water from the sink was slow. Aside from these few drawbacks, it was a fantastic experience for us. The options at dinning were fantastic too. I noticed all the staff said hello to us no matter how many times we walked passed them in the day. Everyone was very helpful and kind. We will be back to Great wolf lodge.

Very clean

The heater was doing something strange where it would turn itself to cold air in the middle of the night while we were all sleeping, which I didn’t like

The property is ok, but the beds are horrible. I was restless the entire night because the bed and pillow were so uncomfortable. One night stay was enough for me. The room is old dated. It needs an upgrade, but aside from all those, it’s ok.

Beautiful suite. Great, kid-friendly staff and activities. Fantastic amenities.

Good activities for families. Some of the rooms are very noisy and makes it hard to sleep. Also the beds and pillows aren’t comfortable

I loved the fireplace in the room. Depending what room you get it is a really long walk from the waterpark.

Didn't meet our expectations, their rates are way high however the facility are not modern and well maintained. Here are other points. Our expectations are high for the value of money we spent. 1. Room/bathroom paint are old, lighting bulbs are yellow specially in the bathroom. 2. Bathroom size are small. 3. TV is small and no signal 4. Bed and pillows are small 5. Breakfast buffet rate is high and not practical 6. Aircon and fridge has loud annoying sound 7. Room is not sound proof, can hear footsteps and running kids in the upper level. 8. Merchandises are way expensive 9. Soap scent choice are weird, lemongrass. 10. Microwave are not available in each room. We have to walk the long hall just to reheat our food. As soon as we're back to our room the food is already cold. Its just nonsense! 11. Coffee maker are old and cheap as well as the coffee they offer. 12. Kids activities are another charges 13. Flooring in the water fun are sharp. Its not fun walking, swimming and even just sitting down on it. 13. Highly NOT recommended.

Loved it. Slightly dated but ok

The place itself was great and I would highly recommend. The only thing I would not recommend is getting the rooms with the bunk beds - there is no air movement in the bunk room and the top bunk was SUPER hot and we had the room set to 66.

The rooms can be updated a bit. The beds were uncomfortable

Beds were comfortable the room was spacious!

Everything was great except for Jason at the front desk. He could have approached his job with a bit more kindness and compassion. Those who welcome guest should be high energy and strong customer engagers. I would have given 5 stars otherwise.

Staff was rude, dont have enough ev point,

Wolf Den room was great! Fun decor, comfy bed, and of course awesome themed bunk bed room for the kids. Super clean. Hotel staff was amazing & very attentive. From the concierge's friendly welcome & hotel explanation to every lifeguard in the water park, every employee showed they cared. It felt like a safe place for kids to roam freely. The wrist band system is so easy and mindless. No worrying about forgetting your room key, money, etc. Just tap your wrist and bill it to your room. Also MagiQuest is worth every penny! Core childhood memory for sure.

I have been here a number of times and usually at the same of year when it’s busy but lately it’s becoming increasingly understaffed, so you end up waiting in lines a lot, for everything, even coffee. The room did not get housekeeping service on a multi-day stay, we ran out of tissue paper, toilet paper, and only got two coffee pods for 5 people for multiple days. The restaurant opened late for lunch. These are all the things that happen when you try to trim staff to increase profits. The food is terrible (think greasy high fat and sugar, low flavour and quality, American style fried junk) but that’s nothing new I assume they are just trying to cater to their audience. Bring your own food unless you want to eat carnival food every day.

We go once a year as a treat to our kids, even though the price gets more expensive. However, this year we decided to go for our daughter's 8yr old bday. So I wanted it to be extra special, at check-in I asked for them to have the door decorated as previous years we've seen the full door decorated for birthdays. I was told that they no longer do that and they now have posters on the door and it costs $11.99. With no hesitation, I paid it. The lady that checked me in also didnt seem excited to work there and didnt really tell me the details about the poster. We waited for about 2hrs until our room was ready. We were expecting the bday poster to be at the door ready to great my daughter but there were none. So I called guest services and was told that they put it up at 5pm. When we got it the room it was 4pm. Ok fine, we leave for the waterpark and come back at 7:30pm and still NO bday poster. So I call a second time, annoyed now that I paid for something that didnt come and totally killed the anticipation. I tell them, to just refund it as we no longer want it, my daughter was disappointed twice. And they apologize and tell us we would get refund and they will still put up the poster eventually. But then 5 minutes after they call to let me knw that I never paid for it and thats why I didnt get it. I argue as I see the charge on my credit card and now I'm even more upset as they tell me that is not what is showing in the system. In the end, they saw their mistake and apologize

Great Wolf Lodge was amazing. The service was impressive, everyone recognizing my daughter’s birthday. Food is delicious, not just for kids, really good food and drinks. We can’t wait to go back!

The staff here are top notch, they really make the experience amazing. Food choice at the buffet are ex

Everything has been great. Friendly, efficient, clean. We had to visit First Aid as well, and those staff members were excellent and thorough and thoughtful, so thank you for that, too.

This was not the first time we've been to a Great Wolf Lodge resort however this trip was not up to standards in our opinion. We arrived around 1h30 and althought we know rooms are never guaranteed, usually we dont wait too long. At 4pm i inquired as to any idea of when our room would be ready. I was told oh, you room has been ready but apparently the system didn't text you with your room number. We had been waiting aroung for nothing. We could have accessed the water park however, our experience is that we never wait very long to get our room assignment. It doesn't change our opinion on the facilities however. Everything is very well thought out and cleen. There is much to do and lots of fun for kids and big kids alike.

Slow and confusing check-in problems with room access.

Close to everything but not on top of it! So much fun!

Fun place to stay, a little out of the way from major sights.

It’s pricey but if you have got kids (although on the younger side), it’s width it. We had fun in the water park before going to to explore the area. You do need a car to reach the property as it’s not in downtown.

I loved my stay here! The Niagara Falls whirlpool was basically in the backyard!

We'd a great stay. Loved the theme of the resort and was delighted we chose here. Only a 5 minute drive to Niagara Falls but outside the craziness of it. Waterpark is great The whole place is run very well and for such a busy place its never chaotic.

We loved our first time stay at Great Wolf Lodge! The food on site was very decently priced. We were under 10 min driving to all the attractions. The staff was always super friendly! Our room was clean, highly recommend booking the Kids Kamp room as it provides seperation for when the kids go to bed earlier. The sound proofing between rooms was incredible. We couldnt hear a screaming baby next door to us while in the room, only when we exited to the hall, very impressive. The waterpark was clean, well staffed and well run with no long line ups. We especially loved the nightly marshmallow roasting which was such a special touch.

My 9 year old had a blast and it was located very close to Niagara Falls.

We had a great time, however outside of property is a very poor area. The hotel is located in very dilapidated part of the city. Convenience stores were empty and a large encampment close to the hotel grounds

Easy access to the we go bus from whirlpool aero car which was a few minutes walk from the back of the property. Great Waterpark.

Stayed here for four days with two kids aged nine and 11, it was so convenient to the fall, we would spend our mornings being tourist and then the rest of the day at great Wolf. Everyone had a great time.

Overall, very good stay and the rooms are super clean! Probably one of the cleanest hotel we’ve ever been to. However, I do want to say that the condition of the rooms are deteriorating, it’s clean, but getting old. All the staff there were great, super friendly and helpful, except for the buffet restaurant. Our waiter seem to be more attentive to the caucasian tables. He walks by our table, doesn’t check to refill our drinks until we flag him down ect. Now the worst is the guy that cooks in the centre Island during dinner buffet. He’s rude, sloppy and gives me the dirty looks when I request extra. Once he actually told my little daughter who lined up with me like everybody else to go around to the back of the line because he thinks she’s butting I guess. I don’t know why, but this guys got a chip on his shoulder, we say thank you and he replies with a “stop annoying me”look. He doesn’t want to be there. The waterpark itself is awesome although I wish they had a real hot tub, not lukewarm. Some of the water spraying fixtures along the lazy river are not working. Hope they fix them soon. Overall, despite the restaurant experience,we loved it here kids had a blast, buffet food was amazing, souvenirs were nice, the entire property was well kept in very clean. We will come back on our next vacation. One more thing forgot to mention the pizza at the pizza restaurant did really sucked, terrible pizza comparable to frozen ones from grocery store.

We had a good stay in the hotel. Lot’s of fun things to do for kids! Just too pricey to dine eat inside. I would recommend to just eat outside instead of paying $65 for a buffet not worth it!

No bottled water provided

The rooms are basic with builder grade type finishes, even in the Wolf Den and King Cabin rooms. No microwaves in the rooms, dining options are limited. The meal plans can only be used at specific restaurants and the lunches are present. If you cannot eat fried foods, you'll need to leave the pool area for lunch. The Barnwood restaurant is trying to provide elegant elevated dinning, but falls short with dry steak and poorly planned kids menu and portions. Also no clocks in rooms. Under 42" can only ride 4 water slides. Pools need to be redone, rusting portions and discoloration happening. Son also came away with a rash due to chemical levels in water.

Had a great family experience. Found the buffet breakfast to be over priced other than that, it was great.

I have been here a number of times and usually at the same of year when it’s busy but lately it’s becoming increasingly understaffed, so you end up waiting in lines a lot, for everything, even coffee. The room did not get housekeeping service on a multi-day stay, we ran out of tissue paper, toilet paper, and only got two coffee pods for 5 people for multiple days. The restaurant opened late for lunch. These are all the things that happen when you try to trim staff to increase profits. The food is terrible (think greasy high fat and sugar, low flavour and quality, American style fried junk) but that’s nothing new I assume they are just trying to cater to their audience. Bring your own food unless you want to eat carnival food every day.

Food was above average. All staff members were friendly and helpful.

Great Wolf Lodge was amazing. The service was impressive, everyone recognizing my daughter’s birthday. Food is delicious, not just for kids, really good food and drinks. We can’t wait to go back!

Great location, friendly staff. Water park was awesome. Room was very large. Very limited storage for unpacking, esp with a room designed for 4-6ppl. Elegant dining restaurant good food but we ordered takeout for steak and received plasticwear that couldn't cut it and no plates (just the flimsy paper box it came in) that was absurd for over $100 meal! Smell of weed also not pleasant for a family. Got daily buffet breakfast ahead thinking we could could each go when we were hungry but not possible had to eat together which wasn't great for what we wanted. Buffet was large but no veggies.

The hotel and water park were great, do not eat at the dinner buffet the food was horrible and so very expensive.