Americana Waterpark Resort & Spa

We stayed there for two nights, and there were a lot of ants on the ceiling. There were even many ants on the bed, under the pillows. The staff were very slow to respond, and we only got a room change after I went down to the front desk in person. It was very exhausting having to move all our luggage. The staff also mentioned that most of the rooms on the first floor have ants, but I’m not sure if that is actually normal or acceptable. We only stayed one night and then moved to another place. I don’t think we’ll be going back there again.

This hotel is so old and run down and the walls are paper thin. Despite being a family resort marketed to those with kids 12 and under there are loud teens and adults talking in the halls late at night. We were in an adjoining room and I could hear the guest next door sneeze. If you aren’t in the main building there’s no elevator. We were in 284 the shower curtain was torn at the holes. The toilet tank was offset, the flush was oddly depressed. And when you flushed the toilet it spent the next 5 minutes making refill noises. If we weren’t there for a comp we wouldn’t have stayed there. I stayed here 6-7 years ago with my niece but it has gone down hill feel like a motel not a hotel. Also, they charge high fees (not tourist/resort fee or taxes) that is not clearly explained what it is for. My child enjoyed the water park so that was the only saving grace.

Very good Nice staff friendly

Family friendly hotel with water park.

I was disappointed. While the room itself appeared clean at first glance, the overall experience left a lot to be desired. I stayed 3 nights. There was no cleaning service during the stay—only an offer of extra towels, toilet paper, and garbage bags. I ended up having to clean my own coffee pot, change the garbage, and leave it outside the door myself, which is not something I expect when staying at a hotel. There was no hot water during my shower at 3pm on the Saturday or at 9am on the Sunday. I did advise the front desk, but they told me it happens sometimes because all the guests from the water park are rinsing off at the same time and the hotel is on a boiler system. The room itself had a terrible musty smell, and the bathroom was even worse, making it uncomfortable to use. It is in desperate need of a renovation. Noise was another major problem. The walls are extremely thin—I could hear everything, including people on the floor above using the bathroom. To make matters worse, the headboard was positioned against a wall adjacent to entrance door #2, so every time the door opened or closed, the extremely loud banging would shake the headboard.I asked for a late checkout which was offered at a cost of $100, which felt excessive, so I declined. The extremely high cost of the room includes water park passes, which I was unable to use as I stayed here for a dance competition. It would be nice to have the option to decline the waterpark passes for a better nightly rate.