Hotel Sapa Square, Affiliated by Meliá

For what I paid I was pleased. The hotel is a bit tired. The rooftop bar is great. The location is very central. The sound insulation is basically nonexistent - take earplugs with you!

Stayed for 2 nights, I was given a room next to the neighbour hotel and was noisy as a group next door were having party till almost 3am, loud noises, screaming etc etc. They change another room for me and was much better and managed to get some rest. Breakfast selection is good. The room condition is OK and basic, water pressure is low, TV channel is very limited. Staff attitude is quite rude. The only plus point is the location at the center of the town.

The rooms are nice even though the bathrooms are a little dated. Hotel management need to take on a no nonsense approach for rowdy and drunken guests as my colleague and myself where woken up in the early hours by yelling and banging on doors by these inconsiderate undesirables. The good points is the staff are wonderful and accomodating and very polite. The location is excellent being right in the heart of where all the action is and also Sapa train station is right across the road. The acoustics need to be looked at as the hallways leading to guest rooms are all tiled and there is a lot of noise when other guests are coming and leaving their room. The buffet breakfast is excellent and plenty of choice. There is also a 24 hr gym that is well equiped. The skybar is excellent for a meal or a quiet drink and has a wonderful view out to the square and mountains.

Clean room, polite and helpful staff. Clean room/amenities

Very nice hotel overall. The breakfast buffet was excellent, with a wide variety of options, including an omelette station and a pho station. The location is great, right across from the square. The gym is well equipped, and they also have a spa and massage services on site. I highly recommend staying here—they even leave a nice little welcome package when you arrive, which was a thoughtful touch.