Is parking available at the property?

Self parking is available on-site for AUD 12.00 per night, and valet parking is offered for AUD 20.00 per night with in/out privileges. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A cooked-to-order breakfast is available for approximately AUD 39 per person. Breakfast is served on weekdays and weekends from 6:30 AM to 11:30 AM.

Does the property allow pets?

Pets are not allowed at the property, but service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer for guests with disabilities?

The property has limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities are not provided.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Cairns, just steps from Cairns Esplanade and 3 minutes by foot from Reef Fleet Terminal. It is approximately 0.1 km from Reef Hotel Casino and 0.3 km from Esplanade Lagoon.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool, which is accessible from 6:30 AM to 10:00 PM. The pool is seasonal and includes a rooftop area.

What are the policies for guests staying with children?

Children 12 years old or younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of AUD 80.00 per night, and advance request or confirmation is required for availability. Cribs are not mentioned.

Pullman Reef Hotel Casino - Cairns Accommodation

Average nightly price at The Reef Hotel Casino Cairns - Handwritten Collection by month, last 12 months (USD)
Month	Average price
January	US$163
February	US$177
March	US$165
April	US$170
May	US$190
June	US$202
July	US$243
August	US$252
September	US$230
October	US$221
November	US$189
December	US$183

What guests think

At Pullman Reef Hotel Casino, travellers consistently praise the friendly, attentive staff and central location near the marina and waterfront dining, while rooms are generally spacious and comfortable with balconies or views that many guests appreciate.

Several reviews note the property feels dated in places, with worn carpets, maintenance hiccups and housekeeping inconsistencies. Some guests reported nighttime street or venue noise, temperamental air-conditioning, and mixed breakfast experiences ranging from tasty to slow or underwhelming. Expect a well-located stay with warm service and comfortable space, softened by an older feel and the occasional operational niggle.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities cover a pool, gym, on-site casino and parking; guests generally found them convenient, though the gym feels dated, occasional pool closures and elevator outages were inconvenient.

Related guest reviews

6

Maureen

27 Jan 2024

·

Stayed 7 nights

we really liked our room and balcony ,the pool area was really nice ,staff were also very nice ,disappointed with the lifts as broke down a few times and was stuck in 1 for about 4 min, a bit scary when you have a phobia also only 1 lift working out of 3.

10

Tracey

17 Oct 2025

·

Stayed 2 nights

Fabulous stay , great view over water,excellent facilities.loved the Sauna and pool. Reception Manager on our arrival very accomodating and all staff very welcoming,friendly .

8

Anne

2 Jun 2024

·

Stayed 2 nights

The pool was not open and we were not told ahead of time. The hotel used to have a animal sanctuary on top that has closed down and that was not stated anywhere on the website. The room temperature controls fluctuated and we couldn't stabilize them. Good staff.

10

Ivy

5 Aug 2025

·

Stayed 1 night

I found the bed very comfortable to sleep in. I also find it easy with the Vallet Parking. It just relieved the stress of looking around for parking.

10

rachel

18 Oct 2025

·

Stayed 5 nights

My partner and i absolutely LOVED the pullman reef hotel! We cannot recomend this property highly enough and would definitely stay again ourselves in the future. One of the loveliest things was being able to wake up each morning to being able to go down to the hotel's restaurant where we were able to choose from a variety of ala carte options plus a coffee and juice. The service was very quick and the seating is very private. We had tried almost everything on the menu by the end of our stay and the quality was just exceptionql. The breakfast was available as an add on extra when we booked our flights + accommodation package for a very minimal cost per person and we couldnt believe how much value we got for our money by adding it in! All of the pullman staff from check in to check out were so polite, helpful and professional - they all make you feel like royalty and the bellhop service was very helpful. The room itself was very spacious compared to other standard hotel rooms and had the most fabulous bathroom complete with a spa bath and a shower that had a long bench seat inside the cubile with plenty of space to put your belongings which was perfect for long, luxurious showers and would also be very suitable for guests with mobility difficulties. We loved the plush king bed with multiple pillow options, well stocked mini bar and small but cosy balcony. The free parking included with the room was very useful for the city area too.

8

jason

22 Jan 2024

·

Stayed 3 nights

The hotel staff were friendly and helpful. Hotel is in a decent location and within walking distance to plenty of food, people watching, the marina, city pool & shopping. The room was decently decorated and the beds were very comfortable. The only weird thing for us yanks coming from the U.S., there were no vent fans in the toilet room or shower/bathroom which was quite odd as when someone uses the toilet room you're stuck smelling their poo smell. It appeared during our stay that the hotel only had 1 operational elevator out of 3 going up to guest rooms.

10

Joanne

28 May 2025

·

Stayed 3 nights

Great location, clean & very comfortable with spacious room & hallways. Lovely pool & a gym, a very good cafe for breakfast (lots of nearby options too) and a central, walkable location. Saturday night noise from nearby venue stopped promptly at 10pm.

10

Benjamin

26 Oct 2025

·

Stayed 3 nights

It’s a beautiful (albeit slightly ageing) gem. Great pool, gym needs a refresh/rethink but still one of my favorite hotels - staff are friendly and hotel cleaning staff keep the place looking beautiful

10

Gordon

19 Nov 2024

·

Stayed 1 night

The corner room was amazing possibly 1,000 sq feet or more. Beautiful view of the park and waterway. Breakfast restaurant was ok but definitely not 4 or 5 star. Casino is connected.

10

sara

19 Nov 2024

·

Stayed 1 night

Overall I was very happy with the hotel during both of my stays. My room last night had a nice balcony overlooking the pool. Unfortunately, the hotel saw fit to close the pool for a week, and work was being performed outside and below me

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise clean, well-kept rooms, but several report inconsistent housekeeping, stained or aging carpets, some mould, and balcony messes.

Related guest reviews

10

Dylan

1 Jan 2026

·

Stayed 7 nights

Clean room, friendly staff

10

Chuck

7 Nov 2025

·

Stayed 6 nights

A Cozy and Relaxing Getaway in Cairns! As a traveler from the USA, I was looking for a cozy and relaxing place to unwind during my holiday in Cairns—and this hotel absolutely delivered. The service was exceptional—top marks all around. The staff were attentive and made me feel right at home. Cleanliness was also impeccable, with fresh sheets, fluffy towels, and spotless rooms throughout my stay. The food was delicious, with plenty of options to suit every taste. I also enjoyed the onsite casino, which added a fun twist to the evenings. One of the highlights was the pool area—it was never too busy, and there was plenty of space for lounging and soaking up the sun. Perfect for those looking to relax! Overall, a fantastic experience. Highly recommended for anyone visiting Cairns!

8

alan

13 Nov 2025

·

Stayed 4 nights

The room was not very clean. It is not a 5 star hotel. Location is great.

10

victor

4 Jan 2026

·

Stayed 4 nights

The staff were very helpful rooms clean recommended

6

Shivani

29 Jul 2024

·

Stayed 3 nights

This was a very average hotel. The common areas and carpets are showing signs of wear. The carpet in our room was quite badly stained. On a positive, the staff were friendly.

8

Nicholas

15 Aug 2023

·

Stayed 4 nights

The property is rated 5 stars but it is more like 4 stars at best. It is a casino hotel and the staff was helpful. The property is older and while the room was a good size and had good features, the condition is somewhat worn. The carpets were stained and the hallway had a definite odor at least on the 2nd floor .

8

Chiharu

30 Aug 2025

·

Stayed 4 nights

ホテル自体は良かった。部屋は広いしシャワーやジェットバスも良い。立地もいいしスタッフの対応もよい。ウォーターフロントやカジノに気軽に遊びに行けるのもよい。ハウスキーピングが最悪だった。きちんと清掃されない、アメニティが補充されない、ゴミが捨てられない、汚れたままのコップが戻されるなど毎日指摘をしなければならなかった。そこだけ本当に残念。

Translate

10

mark

20 Jan 2024

·

Stayed 1 night

One of the best in Cairns. Friendly, attentive staff. Room was clean and mould free. Coffee was top notch.

8

Alison

5 Nov 2024

·

Stayed 1 night

Staff were excellent, very polite and helpful, our room was very nice, but some aspects of the hotel were very run down, eg the carpets on our floor were faded and no longer flat - large ripples forming hazards in the corridor. Our balcony had a lot of bird poop on it, making it pretty unappealing. Also, we could look out across to the old dome area and there is a lot of black mould on the walls there - pretty off-putting. Overall, not what I expected given the ads and price.

6

Stephen John

16 Sept 2024

·

Stayed 3 nights

I didnt like all the mould in the bathrooms, spa bath didnt work. Some of the staff were amazing. The maintenance guy spoke to me like i was an idiot, like i didnt know how to use a spa bath. Maybe they should give there cleaners more time to clean properly. That way there wouldn't be mould built up in bathrooms. It wasnt worth the money I spent, wont recommend it to any of my friends. The in dinning wasn't worth the money, it arrived cold . To sum it up it was very disappointing.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and comfortable, often with balconies and views, but decor shows its age; some guests reported nighttime street noise, finicky air-conditioning, and quirky spa-bath design or function.

Related guest reviews

8

Jimmy

7 Jul 2025

·

Stayed 7 nights

Great location. Had problems trying to cast to the tv but other then that it was a great stay.

10

Mark

23 Jan 2024

·

Stayed 1 night

Beautiful Hotel with a friendly staff easy parking with a great location. Loved the room.

8

Laurence

16 Dec 2025

·

Stayed 1 night

Nice room bit dated

6

Peter

10 Jul 2025

·

Stayed 1 night

Very nice rooms, very helpful and responsive staff, nice outlook, good bed, street noise from yelling drunken people not so nice, two cockroaches one in the bathroom and one in the bedroom which I discovered the next morning. I terminated their lodgings.

10

rachel

18 Oct 2025

·

Stayed 5 nights

My partner and i absolutely LOVED the pullman reef hotel! We cannot recomend this property highly enough and would definitely stay again ourselves in the future. One of the loveliest things was being able to wake up each morning to being able to go down to the hotel's restaurant where we were able to choose from a variety of ala carte options plus a coffee and juice. The service was very quick and the seating is very private. We had tried almost everything on the menu by the end of our stay and the quality was just exceptionql. The breakfast was available as an add on extra when we booked our flights + accommodation package for a very minimal cost per person and we couldnt believe how much value we got for our money by adding it in! All of the pullman staff from check in to check out were so polite, helpful and professional - they all make you feel like royalty and the bellhop service was very helpful. The room itself was very spacious compared to other standard hotel rooms and had the most fabulous bathroom complete with a spa bath and a shower that had a long bench seat inside the cubile with plenty of space to put your belongings which was perfect for long, luxurious showers and would also be very suitable for guests with mobility difficulties. We loved the plush king bed with multiple pillow options, well stocked mini bar and small but cosy balcony. The free parking included with the room was very useful for the city area too.

8

Paese

28 Jun 2024

·

Stayed 4 nights

Stayed in a standard king room and it was super spacious and comfortable. Staff were wonderful. My only downer would be the light at night from the timber blinds. I’m one of those who enjoy a dark room for sleeping. Please sort out the carpark ticketing as we daily attended reception to sort out our parking as well. Will definitely stay here if we come back to Cairns.

8

Sandra

1 Dec 2024

·

Stayed 2 nights

Our aircon in our room wasn't working properly and we had to change rooms, but of a hassle considering we were only staying 2 nights they gave us a bottle of champagne and water...though a cheese player would have been nice... when I checked out they said they under charged me, you would think the hassle they would have waived it

10

Stacy

15 Aug 2024

·

Stayed 4 nights

Friendly staff, great location and good room. The spa bath in the room was disappointing because the overflow outlet is conservatively low making it impossible to get anything but your legs under water. So it’s more of a leg spa unless you are very very short. I won’t bother to upgrade next time.

8

Mary

6 Mar 2024

·

Stayed 3 nights

The property was lovely and exceeded our expectations! There was a problem with the air conditioner and we couldn’t get our room above 20 C. We are older, and that was too cold for us, they tried to fix it, but we’re unable to.

6

CATHY

25 Jan 2024

·

Stayed 3 nights

Great location, pretty hotel, comfortable and clean rooms.

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AI-generated summary based on recent guest reviews

Service

Service is a standout, with consistently friendly, helpful staff and proactive concierges; however, a few guests experienced slow breakfast service or poor follow-up on maintenance and housekeeping requests.

Related guest reviews

10

Diane

1 Sept 2025

·

Stayed 2 nights

Fantastic service

10

Joyce M

12 Sept 2025

·

Stayed 4 nights

Wonderful staff, very friendly and efficient. The rooms are spacious and well kept. Would come back to this hotel again.

10

Lisa

16 Nov 2025

·

Stayed 3 nights

The staff was wonderful from check in to check out. Great welcoming staff,

4

CHIKAMASA

1 Sept 2025

·

Stayed 4 nights

The housekeeper's response was bad, such as not replenishing the requested amenities.

10

Lyndele

23 Jul 2025

·

Stayed 1 night

Great hotel. Check in easy upgraded me without ever asking and I am not a special member. Good location if you were going on a dive expedition.

10

Mary

20 Nov 2025

·

Stayed 4 nights

Staff, Tim is great. Very helpful. Amenities, location, breakfast.

2

Hossein

3 Sept 2023

·

Stayed 2 nights

The service at this hotel was terrible. our room airconditioner did not work properly and our room would get down to 19 degrees centigrade at night. The engineers said they could not do anything about it. The taxi to take us to the airport did not show up and the front desk people basically said that they could not do anything about it. I had to ask for everything several times to get what I was asking for. Overall, I was not happy with the service provided in this hotel.

8

Hannah

8 Aug 2025

·

Stayed 2 nights

Everything is wonderful at this hotel APART from the breakfast. It’s a la carte! Who on earth has time to wait for that when you have tours that leave 7:30/8am. It’s impractical. We arrived and got a take away coffee 25 mins after getting there. Service is SOOOOOOOOOOO slow. They need to change this pronto. Ruined an otherwise 5 star hotel.

10

Leida Iris Del

10 Mar 2025

·

Stayed 5 nights

Very helpful and pleasant staff! The gentlemen at the concierge desk were so wonderful. I should have written down their names to give hem credit. They were really informative and went out of their way to help us. The property is in a wonderful location. Easy walk to restaurants and shopping. Our room had a balcony looking over the greenery from the park. I would recommend it and would definitely stay again.

10

Martin

28 Feb 2024

·

Stayed 4 nights

This hotel was welcoming, perfectly positioned for Reef boats and great restaurants. The room was large and well equipped with a superb comfortable bed. We enjoyed the pool area. It is mostly in great condition but just a little tidying on the pool area over head posts appearance is needed. The breakfast was very good and fairly priced on a La carte. The concierge Matt was an absolute STAR and so willing to help with everything. He knew everything about tourist needs and even when you could get a better deal away from the hotel. He should be given special commendation by the hotel. He was even interested in what we had been doing and how it went!

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Location

Exceptionally convenient for Cairns—steps to the marina, waterfront dining, shops and the convention centre; a few mentioned some nightlife noise depending on room outlook.

Related guest reviews

10

Regina

22 Aug 2024

·

Stayed 4 nights

Great location. Close to convention centre

10

John

14 Aug 2025

·

Stayed 4 nights

I was very happy with this hotel. The room was spacious with a nice view. The hotel breakfast was excellent. I had it every morning. The staff was very polite and helpful when I made requests. For example, I asked for a late checkout and they added an hour. The hotel was fully booked that day, so it was a very fair concession. The convenience of the hotel cannot be overstated. It’s close to shopping and numerous attractions in downtown Cairns. I had a helicopter ride one morning and it was only a 10 minute walk to the helipad. Next time I’m in Cairns, I will be staying here.

10

Bethsaida

24 Sept 2025

·

Stayed 4 nights

This was a wonderful place to stay and visit the Great Barrier Reef. The hotel is perfectly located, with a 5 minute walk to the marina where all the tours begin for the Great Barrier Reef. The staff were so friendly and helpful in the most wonderful way, and a special thank you to Jacob. The restaurants and their staff were so kind, and the food ever so generous and delicious. Not to forget their amazing breakfasts, any meal will be a great start to your day of sightseeing. Our rooms were clean, quiet and spacious with a lovely view of the city. All in all a truly magical experience. Highly recommend staying here.

8

Steve

5 Feb 2023

·

Stayed 1 night

Immediately available to cruise ship terminal and many dining options within walking distance. Casino on-site was nicely tucked away so noise and traffic not an issue.

10

Peter Cameron

29 Oct 2025

·

Stayed 7 nights

Great position

10

Joanne

28 May 2025

·

Stayed 3 nights

Great location, clean & very comfortable with spacious room & hallways. Lovely pool & a gym, a very good cafe for breakfast (lots of nearby options too) and a central, walkable location. Saturday night noise from nearby venue stopped promptly at 10pm.

8

Peter

23 Oct 2025

·

Stayed 4 nights

Pullman Reef Casino is an excellent place to stay. Only a short walk to the city center, yet still quiet.

10

Frank

8 May 2025

·

Stayed 5 nights

We loved it's proximity to the waterfront and wonderful restaurants nearby.....all very walkable. Also easy access to downtown Cairns and all the shops it offers. It was a great combination of quiet but access to a fun casino for a change of pace!

10

Jordon

14 Sept 2023

·

Stayed 2 nights

Great location, walking distance from the marina and esplanade. Very clean, great staff. Would definitely stay again.

10

Krishna

21 Feb 2026

·

Stayed 3 nights

Very nice people extremely well located. Close to eateries and boats

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AI-generated summary based on recent guest reviews

Dining

Breakfast and on-site dining receive mixed feedback: many enjoyed tasty meals (including Tamarind) and good coffee, while others found breakfast slow or underwhelming and some room-service items arrived cold.

Related guest reviews

8

Philip

14 Feb 2025

·

Stayed 1 night

Excellent breakfast.

10

Cathryn

28 Jun 2023

·

Stayed 1 night

Breakfast!! Yum!

10

Chuck

7 Nov 2025

·

Stayed 6 nights

A Cozy and Relaxing Getaway in Cairns! As a traveler from the USA, I was looking for a cozy and relaxing place to unwind during my holiday in Cairns—and this hotel absolutely delivered. The service was exceptional—top marks all around. The staff were attentive and made me feel right at home. Cleanliness was also impeccable, with fresh sheets, fluffy towels, and spotless rooms throughout my stay. The food was delicious, with plenty of options to suit every taste. I also enjoyed the onsite casino, which added a fun twist to the evenings. One of the highlights was the pool area—it was never too busy, and there was plenty of space for lounging and soaking up the sun. Perfect for those looking to relax! Overall, a fantastic experience. Highly recommended for anyone visiting Cairns!

10

John Redmond

11 Apr 2024

·

Stayed 1 night

What a beautiful hotel , we were only staying for one night but it was amazing! We ate in the tamarind restaurant which was one of a choice of five , it was really good ! Staff at the hotel were all very friendly and helpful , sorry we weren’t staying longer ! If we are ever back in Cairns this will be our first choice !

10

Joanne

28 May 2025

·

Stayed 3 nights

Great location, clean & very comfortable with spacious room & hallways. Lovely pool & a gym, a very good cafe for breakfast (lots of nearby options too) and a central, walkable location. Saturday night noise from nearby venue stopped promptly at 10pm.

10

Becky

13 Nov 2024

·

Stayed 2 nights

Amazing! The staff were helpful and friendly. The rooms were spacious, beds comfortable, and the hotel was clean. The breakfast was the best we\'ve ever had for a free breakfast. The bathrooms in the room were great; separate "room" for the toilet. Hotel is easy walk to the harbor. We loved everything about this hotel. Would stay again and highly recommend.

8

Hannah

8 Aug 2025

·

Stayed 2 nights

Everything is wonderful at this hotel APART from the breakfast. It’s a la carte! Who on earth has time to wait for that when you have tours that leave 7:30/8am. It’s impractical. We arrived and got a take away coffee 25 mins after getting there. Service is SOOOOOOOOOOO slow. They need to change this pronto. Ruined an otherwise 5 star hotel.

10

Gordon

19 Nov 2024

·

Stayed 1 night

The corner room was amazing possibly 1,000 sq feet or more. Beautiful view of the park and waterway. Breakfast restaurant was ok but definitely not 4 or 5 star. Casino is connected.

8

Jonathan

7 Oct 2025

·

Stayed 4 nights

Dining was the only downside.

6

Stephen John

16 Sept 2024

·

Stayed 3 nights

I didnt like all the mould in the bathrooms, spa bath didnt work. Some of the staff were amazing. The maintenance guy spoke to me like i was an idiot, like i didnt know how to use a spa bath. Maybe they should give there cleaners more time to clean properly. That way there wouldn't be mould built up in bathrooms. It wasnt worth the money I spent, wont recommend it to any of my friends. The in dinning wasn't worth the money, it arrived cold . To sum it up it was very disappointing.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6 $191	7 $207
8 $177	9 $196	10 $220	11 $220	12 $202	13 $177	14 $202
15 $157	16 $168	17 $168	18 $166	19 $169	20 $180	21 $220
22 $166	23 $154	24 $155	25 $159	26 $155	27 $154	28 $171
29 $152	30 $155

Su	Mo	Tu	We	Th	Fr	Sa
		1 $143	2 $148	3 $149	4 $167	5 $214
6 $143	7 $148	8 $147	9 $148	10 $153	11 $152	12 $149
13 $146	14 $148	15 $154	16 $163	17 $154	18 $155	19 $160
20 $161	21 $167	22 $162	23 $188	24 $195	25 $218	26 $217
27 $217	28 $237	29 $245	30	31

The Reef Hotel Casino Cairns - Handwritten Collection

Prices for The Reef Hotel Casino Cairns - Handwritten Collection

Monthly average prices

About this property

Location

Room options

Superior Room, 1 King Size Bed, City Views with Spa Bath

Deluxe Room, 1 King Size Bed, Pool Views with Spa Bath

Junior King Suite, City Views, 1 King Bed with Double Spa

Junior Twin Suite, 2 Double Size Beds with Double Spa Bath

Premium Junior King Suite, Water Views, 1 King Bed with Double Spa

Superior Room, 2 King Single Size Beds City Views with Spa Bath

Deluxe King Room, Park View, 1 King Bed with Single Spa Bath

Premium Deluxe King Room, Water Views, 1 King Bed with Single Spa Bath

Guest reviews of The Reef Hotel Casino Cairns - Handwritten Collection

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Reef Hotel Casino Cairns - Handwritten Collection

Prices for upcoming dates