Casa Azul Hotel Blu-UBS Arena

My recent trip to NY for an overnight trip to visit my sister's and celebrate my mom for Mother's Day and her birthday was met with a hotel disaster. I made reservation for a one night stay at Casa Azul. Unfortunately, due to unacceptable room conditions that made the room unsuitable for occupancy. Upon arrival, I discovered significant issues in the room, including mold concerns and a strong smoke odor despite the expectation of a clean and habitable environment. The conditions were unhealthy and inconsistent with what was represented at the time of booking. Because of these conditions, my mother and I were unable to stay at the property and had to find somewhere with better suitable accommodations and a feeling of safety. Although my cancellation occurred after the standard cancellation deadline, the circumstances involved health and safety concerns rather than a simple change of plans. Under New York consumer protection standards, guests are entitled to accommodations that are reasonably safe, sanitary, and as described.

Parking was free & secure which is a if problem in NY. Rooms r good and staff is very helpful. The only problem in 2nd floor there was a lot of weed smell.

This is a sleep in hotel, nothing else. Towels is old with room comforters. But did solve my night delimma. The check-in area has a horrible smells.

Dirty rooms, everything smells like cigarette smoke, even in (2) non-smoking rooms. A/C was musty smelling, looked like drug deals happening in stairwell. Nothing felt safe

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