The Hotel Castro San Francisco
$328
/ night
Avg. for September
Prices for The Hotel Castro San Francisco
Select dates to see prices and availability
$328
/ night
Avg. for September
Monthly average prices
Nightly prices at The Hotel Castro San Francisco average $214 in July, the cheapest month, and $474 in June, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $265 |
| February | $363 |
| March | $414 |
| April | $379 |
| May | $349 |
| June | $474 |
| July | $214 |
| August | $361 |
| September | $328 |
| October | $391 |
| November | $349 |
| December | $225 |
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F
M
A
M
J
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Sep · $328
S
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N
D
Most expensive: June (~$474)
Cheapest: July (~$214)
About this property
Enjoy stunning views from the rooftop terrace at this stylish hotel in San Francisco's Castro District.
Location
Located in Eureka Valley, a neighborhood in San Francisco, The Hotel Castro San Francisco is near a metro station. Golden Gate Bridge and Ferry Building are notable landmarks, and some of the area's popular attractions include Bill Graham Civic Auditorium and San Francisco Zoo. Looking to enjoy an event or a game? See what's going on at Oracle Park or Chase Center. Spend some time exploring the area's activities, including winery tours.
Free Wi-Fi
Non-Smoking Rooms
Safe-Deposit Box
Outdoor Furniture
Location
4238 18th Street, San Francisco, (94114), United States, Eureka Valley, San Francisco, California, United States of America
Room options
9
Twin Room Disability Access (Self Check-In with Virtual Front Desk)
Room details
2 Twin Beds
Sleeps 2
245 ft²
Air ConditioningHeatingRefrigeratorPrivate Entrance
13
Queen Studio (Self Check-In with Virtual Front Desk)
Room details
1 Queen Bed
and 1 Sofa Bed
Sleeps 3
207 ft²
Air ConditioningHeatingRefrigeratorPrivate Entrance
9
King Studio (Self Check-In with Virtual Front Desk)
Room details
1 King Bed
Sleeps 2
180 ft²
Air ConditioningHeatingRefrigeratorPrivate Entrance
11
Deluxe King Studio (Self Check-In with Virtual Front Desk)
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
249 ft²
Air ConditioningHeatingRefrigeratorPrivate Entrance
Guest reviews of The Hotel Castro San Francisco
8.7
Fabulous
Based on 11 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At The Hotel Castro San Francisco, travellers praise the vibrant, central Castro location and modern, cozy rooms, while noting the contactless model brings both convenience and drawbacks, and that compact layouts and nightlife noise can affect comfort.
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What guests think
At The Hotel Castro San Francisco, travellers praise the vibrant, central Castro location and modern, cozy rooms, while noting the contactless model brings both convenience and drawbacks, and that compact layouts and nightlife noise can affect comfort.
Guests like the rooftop deck and the bar with drink tokens, but mention no front desk and confusing or limited parking. Rooms are generally clean and comfortable, though some report maintenance or housekeeping misses, such as sawdust or porch debris, malfunctioning blinds or lights, and weak or inconsistent hot water. Expect a stylish, well located stay best for tech comfortable travellers who can tolerate a lively setting.
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AI-generated summary based on recent guest reviews
Facilities
Rooftop deck and a bar with drink tokens are highlights. There is no front desk and parking is limited or confusing, so plan ahead if arriving by car.
Related guest reviews
10
Alexis
Jun 12, 2024
·
Stayed 1 night
Beautiful room and easy to check in and out. Right in the middle of all the fun stuff and easy to travel anywhere. We had a rental car and were entirely confused on where to park it overnight, but we managed.
Beautiful room and easy to check in and out. Right in the middle of all the fun stuff and easy to travel anywhere. We had a rental car and were entirely confused on where to park it overnight, but we managed.
10
claudio
Aug 18, 2024
·
Stayed 2 nights
Great spot, The rooftop deck is an amazing😎😎
Great spot, The rooftop deck is an amazing😎😎
10
Michelle
Jun 7, 2023
·
Stayed 1 night
The rooms are so cute and nice! They have cookies, coffee, tea, earplugs, eye covers, everything to make your stay comfortable and they even give you a token for a free drink downstairs! Location is also great. No staff on site, but honestly didn't matter because everything needed was provided. If you do need help, you're able to text them. Loved staying here.
The rooms are so cute and nice! They have cookies, coffee, tea, earplugs, eye covers, everything to make your stay comfortable and they even give you a token for a free drink downstairs! Location is also great. No staff on site, but honestly didn't matter because everything needed was provided. If you do need help, you're able to text them. Loved staying here.
2
Mark
Dec 4, 2024
·
Stayed 2 nights
There is no parking anywhere near the hotel. I was told to use an app called SpotHero to find a space, but that app only deals with hourly and monthly parking, no overnight parking. There is no lobby in the hotel, so there is no one at the front desk who can give help and advice. There are no refrigerators or closets in the room. Give the Hotel Castro a miss.
There is no parking anywhere near the hotel. I was told to use an app called SpotHero to find a space, but that app only deals with hourly and monthly parking, no overnight parking. There is no lobby in the hotel, so there is no one at the front desk who can give help and advice. There are no refrigerators or closets in the room. Give the Hotel Castro a miss.
8
Dorothy
Jul 21, 2024
·
Stayed 1 night
My mother and mother in law needed a place to crash around the corner from where we lived, and this was the closest property. Pros- great location, comfortable room, beautiful view from rooftop terrace. Cons- if you’re not tech savvy, the self check in and navigating the rooms/elevators is tricky. The elevator code didn’t work at first, which required a call to Kasa to fix. I consider myself pretty tech savvy and even I felt a little lost. Took a little bit of figuring out the blinds and lights as well. If I hadn’t been helping my relatives they would have had trouble getting in. So, great hotel and spot, but too reliant on remotely operated self check in/out. If you’re super tech savvy probably not an issue
My mother and mother in law needed a place to crash around the corner from where we lived, and this was the closest property. Pros- great location, comfortable room, beautiful view from rooftop terrace. Cons- if you’re not tech savvy, the self check in and navigating the rooms/elevators is tricky. The elevator code didn’t work at first, which required a call to Kasa to fix. I consider myself pretty tech savvy and even I felt a little lost. Took a little bit of figuring out the blinds and lights as well. If I hadn’t been helping my relatives they would have had trouble getting in. So, great hotel and spot, but too reliant on remotely operated self check in/out. If you’re super tech savvy probably not an issue
10
Perry
Oct 3, 2025
·
Stayed 1 night
Though this hotel room was significantly smaller than expected, it was well appointed, safe, super clean, and in an amazing location. You can't really beat the location. I appreciated the no hassle check-in process, and I really liked the virtual front desk. I'd definitely stay here again.
Though this hotel room was significantly smaller than expected, it was well appointed, safe, super clean, and in an amazing location. You can't really beat the location. I appreciated the no hassle check-in process, and I really liked the virtual front desk. I'd definitely stay here again.
10
Charles
Nov 26, 2023
·
Stayed 4 nights
This is one of those contactless hotels that I have been hearing about. Was skeptical about it but it was right around the corner from my kids' apartment so I went for it. It was great. Never saw another person while I was there. The "staff" was at my fingertips and was always making sure I was all set. I will be staying at their Alexandria location for my next trip.
This is one of those contactless hotels that I have been hearing about. Was skeptical about it but it was right around the corner from my kids' apartment so I went for it. It was great. Never saw another person while I was there. The "staff" was at my fingertips and was always making sure I was all set. I will be staying at their Alexandria location for my next trip.
4
James M
Jul 26, 2024
·
Stayed 3 nights
With no on-site storage, if you have a late flight home and need to check out at 11am, nowhere to store your luggage. Our room was directly above the Bar that is open and has loitering outside by drunk/rowdy patrons until 3am. This should be disclosed by Hotel prior to booking room #201
With no on-site storage, if you have a late flight home and need to check out at 11am, nowhere to store your luggage. Our room was directly above the Bar that is open and has loitering outside by drunk/rowdy patrons until 3am. This should be disclosed by Hotel prior to booking room #201
10
Manny
Dec 9, 2024
·
Stayed 3 nights
Visiting family for Thanksgiving and decided to fly in early to get a little SF getaway squeezed in. First, the location is AMAZING! Right in the heart of the Castro district. We are a gay couple, so this was heaven. Shopping, restaurants, clubs - all within a few blocks. And of course Muni is right there to get to other parts of the city easily. The room was (very) small but super cute! The decor was amazing. And very well laid out given its size. The size is an issue however - we couldn’t fully unpack since there was no room to put things. So if you are staying for a longer period of time, you may find it a bit uncomfortable. (we only stayed 2 nights). This also isn’t a regular hotel. It’s more like an Air BnB situation. There is no front desk. But there is a bar next door that apparently serves as the front desk. Just a heads up if you’re looking for a more traditional hotel experience. Overall we will definitely be staying here again when we come to SF.
Visiting family for Thanksgiving and decided to fly in early to get a little SF getaway squeezed in. First, the location is AMAZING! Right in the heart of the Castro district. We are a gay couple, so this was heaven. Shopping, restaurants, clubs - all within a few blocks. And of course Muni is right there to get to other parts of the city easily. The room was (very) small but super cute! The decor was amazing. And very well laid out given its size. The size is an issue however - we couldn’t fully unpack since there was no room to put things. So if you are staying for a longer period of time, you may find it a bit uncomfortable. (we only stayed 2 nights). This also isn’t a regular hotel. It’s more like an Air BnB situation. There is no front desk. But there is a bar next door that apparently serves as the front desk. Just a heads up if you’re looking for a more traditional hotel experience. Overall we will definitely be staying here again when we come to SF.
10
Damien
Jul 6, 2025
·
Stayed 3 nights
One of my favorite hotels of all time. Very convenient and is by everything. The staff is very nice and I love the bar downstairs.
One of my favorite hotels of all time. Very convenient and is by everything. The staff is very nice and I love the bar downstairs.
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AI-generated summary based on recent guest reviews
Cleanliness
Generally clean and modern, but a few guests noted lapses such as sawdust or porch debris, broken or nonworking blinds or lights, and inconsistent or lukewarm hot water.
Related guest reviews
8
BG
Oct 8, 2023
·
Stayed 4 nights
This is a new modern place, but the room was tiny and the hotel is digital entry, no fresh towels, etc. great location.
This is a new modern place, but the room was tiny and the hotel is digital entry, no fresh towels, etc. great location.
6
Kai
Jun 25, 2024
·
Stayed 1 night
The hotel is conveniently located in the heart of Castro. The property is clean the decor is modern, the room size is on the smaller side but appropriate for urban setting. Have 3 stars for the following reasons: 1. Broken/none functioning lighting fixtures for premium price cost. (Do have a video to show). 2. Inconsistent hot water supply. Stayed on the 4th floor and the hot water was in and out.
The hotel is conveniently located in the heart of Castro. The property is clean the decor is modern, the room size is on the smaller side but appropriate for urban setting. Have 3 stars for the following reasons: 1. Broken/none functioning lighting fixtures for premium price cost. (Do have a video to show). 2. Inconsistent hot water supply. Stayed on the 4th floor and the hot water was in and out.
10
Michael
Apr 26, 2024
·
Stayed 1 night
Rooms a small but cozy. Bed was comfortable and room was clean. I liked that check in was all virtual.
Rooms a small but cozy. Bed was comfortable and room was clean. I liked that check in was all virtual.
10
Perry
Oct 3, 2025
·
Stayed 1 night
Though this hotel room was significantly smaller than expected, it was well appointed, safe, super clean, and in an amazing location. You can't really beat the location. I appreciated the no hassle check-in process, and I really liked the virtual front desk. I'd definitely stay here again.
Though this hotel room was significantly smaller than expected, it was well appointed, safe, super clean, and in an amazing location. You can't really beat the location. I appreciated the no hassle check-in process, and I really liked the virtual front desk. I'd definitely stay here again.
10
Tonia
Sep 13, 2025
·
Stayed 1 night
Everything was good, except the room had some sawdust from construction (?) and had to clean up cigarette mess from the porch from someone else.
Everything was good, except the room had some sawdust from construction (?) and had to clean up cigarette mess from the porch from someone else.
8
Mark
Mar 13, 2023
·
Stayed 2 nights
The rooms where updated, clean and nice. The staff at the bar downstair were amazing. The only call out is thE blinds in the room did not work and its open to the courtyard. When we called to try and get a resolution, we were introduced to a BOT which was not helpful. The whole trip there was NO PRIVACY!!
The rooms where updated, clean and nice. The staff at the bar downstair were amazing. The only call out is thE blinds in the room did not work and its open to the courtyard. When we called to try and get a resolution, we were introduced to a BOT which was not helpful. The whole trip there was NO PRIVACY!!
6
Elena
Apr 26, 2025
·
Stayed 1 night
Cozy and clean. But the walls are thin, I heard people talking and playing music all night . Close to restaurants and bars. Pretty safe to walk outside at night.
Cozy and clean. But the walls are thin, I heard people talking and playing music all night . Close to restaurants and bars. Pretty safe to walk outside at night.
8
BG
Jun 29, 2024
·
Stayed 3 nights
This is an unattended hotel, which is good, but when I asked for a toilet brush, I was told I could purchase one nearby.
This is an unattended hotel, which is good, but when I asked for a toilet brush, I was told I could purchase one nearby.
8
Liliana
Dec 28, 2023
·
Stayed 1 night
I really enjoyed the location. It was so close to the Muni station and lots of great restaurants and bars. The free drinks with the tokens were a wonderful surprise. I did have a problem with the shower. I enjoy nice hot showers and, unfortunately, the water became luke warm within 10 minutes. Maybe that’s to encourage people to get out faster but right now, during the Winter, I like getting out of the shower nice and toasty. There was also a lot of noise happening at night and I don’t mean street noise, which was an anticipated concern. We kept hearing dishes clinking until nearly midnight, which I thought was strange. Overall, I would recommend this location.
I really enjoyed the location. It was so close to the Muni station and lots of great restaurants and bars. The free drinks with the tokens were a wonderful surprise. I did have a problem with the shower. I enjoy nice hot showers and, unfortunately, the water became luke warm within 10 minutes. Maybe that’s to encourage people to get out faster but right now, during the Winter, I like getting out of the shower nice and toasty. There was also a lot of noise happening at night and I don’t mean street noise, which was an anticipated concern. We kept hearing dishes clinking until nearly midnight, which I thought was strange. Overall, I would recommend this location.
10
Joshua
Jun 3, 2025
·
Stayed 3 nights
Loved this place! Perfect location, size and layout plus so many modern additions like Google TVs and hub. So much attention to detail overall. Will definitely stay here again when Im lucky enough to get back to SF! There's only one very small critique and that's the shower water pressure could be a little stronger but it was sufficient as is.
Loved this place! Perfect location, size and layout plus so many modern additions like Google TVs and hub. So much attention to detail overall. Will definitely stay here again when Im lucky enough to get back to SF! There's only one very small critique and that's the shower water pressure could be a little stronger but it was sufficient as is.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are small and modern with cozy beds and appreciated rainfall showers; however, noise from the street, the downstairs bar, and thin walls can be disruptive.
Related guest reviews
10
Susan
Oct 28, 2025
·
Stayed 1 night
It’s a beautiful, modern room. Quiet and cosy. The bed was very comfortable. Lots of bars and restaurants nearby.
It’s a beautiful, modern room. Quiet and cosy. The bed was very comfortable. Lots of bars and restaurants nearby.
8
Patrick
Jan 21, 2025
·
Stayed 4 nights
Very compact room. Glad I was traveling solo as I felt two people in the room would have been too tight. There was noise from the bar underneath the hotel and on the street that facilitated the need for white noise to drown it out if trying to go to bed before 1am. Location is great to everything in the Castro.
Very compact room. Glad I was traveling solo as I felt two people in the room would have been too tight. There was noise from the bar underneath the hotel and on the street that facilitated the need for white noise to drown it out if trying to go to bed before 1am. Location is great to everything in the Castro.
6
Kai
Jun 25, 2024
·
Stayed 1 night
The hotel is conveniently located in the heart of Castro. The property is clean the decor is modern, the room size is on the smaller side but appropriate for urban setting. Have 3 stars for the following reasons: 1. Broken/none functioning lighting fixtures for premium price cost. (Do have a video to show). 2. Inconsistent hot water supply. Stayed on the 4th floor and the hot water was in and out.
The hotel is conveniently located in the heart of Castro. The property is clean the decor is modern, the room size is on the smaller side but appropriate for urban setting. Have 3 stars for the following reasons: 1. Broken/none functioning lighting fixtures for premium price cost. (Do have a video to show). 2. Inconsistent hot water supply. Stayed on the 4th floor and the hot water was in and out.
10
Dorin
Jan 1, 2025
·
Stayed 1 night
Great location! Rooms are small but otherwise nice. It makes a great stay for a good value!
Great location! Rooms are small but otherwise nice. It makes a great stay for a good value!
10
Michael
Apr 26, 2024
·
Stayed 1 night
Rooms a small but cozy. Bed was comfortable and room was clean. I liked that check in was all virtual.
Rooms a small but cozy. Bed was comfortable and room was clean. I liked that check in was all virtual.
10
Perry
Oct 3, 2025
·
Stayed 1 night
Though this hotel room was significantly smaller than expected, it was well appointed, safe, super clean, and in an amazing location. You can't really beat the location. I appreciated the no hassle check-in process, and I really liked the virtual front desk. I'd definitely stay here again.
Though this hotel room was significantly smaller than expected, it was well appointed, safe, super clean, and in an amazing location. You can't really beat the location. I appreciated the no hassle check-in process, and I really liked the virtual front desk. I'd definitely stay here again.
6
Elena
Apr 26, 2025
·
Stayed 1 night
Cozy and clean. But the walls are thin, I heard people talking and playing music all night . Close to restaurants and bars. Pretty safe to walk outside at night.
Cozy and clean. But the walls are thin, I heard people talking and playing music all night . Close to restaurants and bars. Pretty safe to walk outside at night.
6
Jules
Nov 9, 2023
·
Stayed 2 nights
My room was very small with little floor space and extremely noisy (coming from the street, the next room and the room above). The neighborhood was excellent, the shower was very nice, the small balcony was pleasant, the rooftop lounge had wonderful views and the bed was extremely comfortable. Thank goodness because the room was ALL bed. Didn’t love not having someone on the premises to resolve any issues. Communication was mostly via email and text which was frustrating. Perhaps it was my oversight but I was not aware that there was no front desk at the property until I had already booked. (Impossible to reverse!) For the price I’d prefer to have a front desk.
My room was very small with little floor space and extremely noisy (coming from the street, the next room and the room above). The neighborhood was excellent, the shower was very nice, the small balcony was pleasant, the rooftop lounge had wonderful views and the bed was extremely comfortable. Thank goodness because the room was ALL bed. Didn’t love not having someone on the premises to resolve any issues. Communication was mostly via email and text which was frustrating. Perhaps it was my oversight but I was not aware that there was no front desk at the property until I had already booked. (Impossible to reverse!) For the price I’d prefer to have a front desk.
10
Manny
Dec 9, 2024
·
Stayed 3 nights
Visiting family for Thanksgiving and decided to fly in early to get a little SF getaway squeezed in. First, the location is AMAZING! Right in the heart of the Castro district. We are a gay couple, so this was heaven. Shopping, restaurants, clubs - all within a few blocks. And of course Muni is right there to get to other parts of the city easily. The room was (very) small but super cute! The decor was amazing. And very well laid out given its size. The size is an issue however - we couldn’t fully unpack since there was no room to put things. So if you are staying for a longer period of time, you may find it a bit uncomfortable. (we only stayed 2 nights). This also isn’t a regular hotel. It’s more like an Air BnB situation. There is no front desk. But there is a bar next door that apparently serves as the front desk. Just a heads up if you’re looking for a more traditional hotel experience. Overall we will definitely be staying here again when we come to SF.
Visiting family for Thanksgiving and decided to fly in early to get a little SF getaway squeezed in. First, the location is AMAZING! Right in the heart of the Castro district. We are a gay couple, so this was heaven. Shopping, restaurants, clubs - all within a few blocks. And of course Muni is right there to get to other parts of the city easily. The room was (very) small but super cute! The decor was amazing. And very well laid out given its size. The size is an issue however - we couldn’t fully unpack since there was no room to put things. So if you are staying for a longer period of time, you may find it a bit uncomfortable. (we only stayed 2 nights). This also isn’t a regular hotel. It’s more like an Air BnB situation. There is no front desk. But there is a bar next door that apparently serves as the front desk. Just a heads up if you’re looking for a more traditional hotel experience. Overall we will definitely be staying here again when we come to SF.
10
Joshua
Jun 3, 2025
·
Stayed 3 nights
Loved this place! Perfect location, size and layout plus so many modern additions like Google TVs and hub. So much attention to detail overall. Will definitely stay here again when Im lucky enough to get back to SF! There's only one very small critique and that's the shower water pressure could be a little stronger but it was sufficient as is.
Loved this place! Perfect location, size and layout plus so many modern additions like Google TVs and hub. So much attention to detail overall. Will definitely stay here again when Im lucky enough to get back to SF! There's only one very small critique and that's the shower water pressure could be a little stronger but it was sufficient as is.
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AI-generated summary based on recent guest reviews
Service
Contactless check in is convenient for many and early check in was accommodated for some, but others experienced access glitches, slow or unhelpful remote support, and missed basic requests due to the lack of on site staff.
Related guest reviews
8
Paul
Sep 7, 2025
·
Stayed 2 nights
Lacked the human element
Lacked the human element
10
carole
Jan 11, 2024
·
Stayed 1 night
What a great boutique hotel! The check in process was very easy and they accommodated me with an early check in. Location was perfect. New, fluffy towels, Nespresso machine and electric kettle a plus!
What a great boutique hotel! The check in process was very easy and they accommodated me with an early check in. Location was perfect. New, fluffy towels, Nespresso machine and electric kettle a plus!
6
Liza
Mar 7, 2024
·
Stayed 1 night
Great location but its contactless entry and with many errors it took us 45 mins to gain access so the process was challenging
Great location but its contactless entry and with many errors it took us 45 mins to gain access so the process was challenging
10
Neil
Feb 11, 2025
·
Stayed 1 night
Very easy check in-out experience. Bed was soooo comfy!
Very easy check in-out experience. Bed was soooo comfy!
10
Joseph
Sep 22, 2025
·
Stayed 3 nights
The property was very well located. It was a short walk to restaurants, shops and public transportation. Check-in was virtual, easy and convenient. The property manager checked with us shortly after arriving to make sure we were satisfied with everything. Highly recommend.
The property was very well located. It was a short walk to restaurants, shops and public transportation. Check-in was virtual, easy and convenient. The property manager checked with us shortly after arriving to make sure we were satisfied with everything. Highly recommend.
8
Dorothy
Jul 21, 2024
·
Stayed 1 night
My mother and mother in law needed a place to crash around the corner from where we lived, and this was the closest property. Pros- great location, comfortable room, beautiful view from rooftop terrace. Cons- if you’re not tech savvy, the self check in and navigating the rooms/elevators is tricky. The elevator code didn’t work at first, which required a call to Kasa to fix. I consider myself pretty tech savvy and even I felt a little lost. Took a little bit of figuring out the blinds and lights as well. If I hadn’t been helping my relatives they would have had trouble getting in. So, great hotel and spot, but too reliant on remotely operated self check in/out. If you’re super tech savvy probably not an issue
My mother and mother in law needed a place to crash around the corner from where we lived, and this was the closest property. Pros- great location, comfortable room, beautiful view from rooftop terrace. Cons- if you’re not tech savvy, the self check in and navigating the rooms/elevators is tricky. The elevator code didn’t work at first, which required a call to Kasa to fix. I consider myself pretty tech savvy and even I felt a little lost. Took a little bit of figuring out the blinds and lights as well. If I hadn’t been helping my relatives they would have had trouble getting in. So, great hotel and spot, but too reliant on remotely operated self check in/out. If you’re super tech savvy probably not an issue
10
Perry
Oct 3, 2025
·
Stayed 1 night
Though this hotel room was significantly smaller than expected, it was well appointed, safe, super clean, and in an amazing location. You can't really beat the location. I appreciated the no hassle check-in process, and I really liked the virtual front desk. I'd definitely stay here again.
Though this hotel room was significantly smaller than expected, it was well appointed, safe, super clean, and in an amazing location. You can't really beat the location. I appreciated the no hassle check-in process, and I really liked the virtual front desk. I'd definitely stay here again.
2
Amy
Mar 21, 2024
·
Stayed 3 nights
Castro is great, but if you're doing anything but partying don't stay here. This is a loud party hotel with no staff - literally no staff - so don't expect any service whatsoever. This isn't hyperbole: the hotel operates on an app-based model with no front desk and no on-site staff. You check in via your phone. We asked for 2 extra blankets at 4pm, the person (probably overseas) who was responding told us to look in a cabinet on the first floor. No blankets there so that's it. Around 9pm we get another text response, "We can get you blankets tomorrow." There was a party on the floor above us - good for them, have fun. But of course we can't sleep. We left for another hotel around 11pm, had to fight to not get charged for the next several nights and still got charged for the night we had to leave. They want to make more money by having literally zero staff but hotels don't function with zero staff. This is a non-functional hotel.
Castro is great, but if you're doing anything but partying don't stay here. This is a loud party hotel with no staff - literally no staff - so don't expect any service whatsoever. This isn't hyperbole: the hotel operates on an app-based model with no front desk and no on-site staff. You check in via your phone. We asked for 2 extra blankets at 4pm, the person (probably overseas) who was responding told us to look in a cabinet on the first floor. No blankets there so that's it. Around 9pm we get another text response, "We can get you blankets tomorrow." There was a party on the floor above us - good for them, have fun. But of course we can't sleep. We left for another hotel around 11pm, had to fight to not get charged for the next several nights and still got charged for the night we had to leave. They want to make more money by having literally zero staff but hotels don't function with zero staff. This is a non-functional hotel.
2
Charles
Dec 22, 2025
·
Stayed 1 night
I never got into the hotel, and I was assured my card was not charged. However, you did charge my card for the stay, and I expect a refund. I will never reserve at a "virtual check-in experience," and I'm tempted not to use hotels.com again because you charged my card, said you didn't and did it anyway.
I never got into the hotel, and I was assured my card was not charged. However, you did charge my card for the stay, and I expect a refund. I will never reserve at a "virtual check-in experience," and I'm tempted not to use hotels.com again because you charged my card, said you didn't and did it anyway.
10
Charles
Nov 26, 2023
·
Stayed 4 nights
This is one of those contactless hotels that I have been hearing about. Was skeptical about it but it was right around the corner from my kids' apartment so I went for it. It was great. Never saw another person while I was there. The "staff" was at my fingertips and was always making sure I was all set. I will be staying at their Alexandria location for my next trip.
This is one of those contactless hotels that I have been hearing about. Was skeptical about it but it was right around the corner from my kids' apartment so I went for it. It was great. Never saw another person while I was there. The "staff" was at my fingertips and was always making sure I was all set. I will be staying at their Alexandria location for my next trip.
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AI-generated summary based on recent guest reviews
Location
In the heart of the Castro, walkable to restaurants, bars, shops and Muni, with a lively LGBTQ friendly vibe.
Related guest reviews
10
Jorge
Mar 18, 2025
·
Stayed 3 nights
Great location to many lgbtqia stores, restaurants, bars and clubs. The hotel is cute and secure! very walkable to everything we wanted to do.
Great location to many lgbtqia stores, restaurants, bars and clubs. The hotel is cute and secure! very walkable to everything we wanted to do.
8
Patrick
Jan 21, 2025
·
Stayed 4 nights
Very compact room. Glad I was traveling solo as I felt two people in the room would have been too tight. There was noise from the bar underneath the hotel and on the street that facilitated the need for white noise to drown it out if trying to go to bed before 1am. Location is great to everything in the Castro.
Very compact room. Glad I was traveling solo as I felt two people in the room would have been too tight. There was noise from the bar underneath the hotel and on the street that facilitated the need for white noise to drown it out if trying to go to bed before 1am. Location is great to everything in the Castro.
10
Mark
Oct 29, 2023
·
Stayed 1 night
Great location in the heart of the Castro. Easy access.
Great location in the heart of the Castro. Easy access.
10
Joseph
Sep 22, 2025
·
Stayed 3 nights
The property was very well located. It was a short walk to restaurants, shops and public transportation. Check-in was virtual, easy and convenient. The property manager checked with us shortly after arriving to make sure we were satisfied with everything. Highly recommend.
The property was very well located. It was a short walk to restaurants, shops and public transportation. Check-in was virtual, easy and convenient. The property manager checked with us shortly after arriving to make sure we were satisfied with everything. Highly recommend.
10
Denise
Oct 2, 2025
·
Stayed 2 nights
Great location and very cool vibe.
Great location and very cool vibe.
10
Cody
Sep 25, 2025
·
Stayed 2 nights
The hotel was great! Very comfortable and convenient location, near lots of attractions. Professional management and smooth operations. The rain fall shower was so relaxing!
The hotel was great! Very comfortable and convenient location, near lots of attractions. Professional management and smooth operations. The rain fall shower was so relaxing!
10
Tristan
Sep 8, 2023
·
Stayed 2 nights
I love this place! Is queer friendly! It’s safe! It’s expensive but in a good way, because it’s that safe! I am new to the city and I get nervous due to crime being common in cities, but The Castro Hotel and the very district makes me feel safe and comfortable with myself and my surroundings. I love everyone one this neighborhood!
I love this place! Is queer friendly! It’s safe! It’s expensive but in a good way, because it’s that safe! I am new to the city and I get nervous due to crime being common in cities, but The Castro Hotel and the very district makes me feel safe and comfortable with myself and my surroundings. I love everyone one this neighborhood!
10
Perry
Oct 3, 2025
·
Stayed 1 night
Though this hotel room was significantly smaller than expected, it was well appointed, safe, super clean, and in an amazing location. You can't really beat the location. I appreciated the no hassle check-in process, and I really liked the virtual front desk. I'd definitely stay here again.
Though this hotel room was significantly smaller than expected, it was well appointed, safe, super clean, and in an amazing location. You can't really beat the location. I appreciated the no hassle check-in process, and I really liked the virtual front desk. I'd definitely stay here again.
10
Rolf
Dec 9, 2022
·
The Hotel Castro is located in the heart of the Castro. It's very nice. Nice and quiet. I wholeheartedly recommend it.
The Hotel Castro is located in the heart of the Castro. It's very nice. Nice and quiet. I wholeheartedly recommend it.
10
Manny
Dec 9, 2024
·
Stayed 3 nights
Visiting family for Thanksgiving and decided to fly in early to get a little SF getaway squeezed in. First, the location is AMAZING! Right in the heart of the Castro district. We are a gay couple, so this was heaven. Shopping, restaurants, clubs - all within a few blocks. And of course Muni is right there to get to other parts of the city easily. The room was (very) small but super cute! The decor was amazing. And very well laid out given its size. The size is an issue however - we couldn’t fully unpack since there was no room to put things. So if you are staying for a longer period of time, you may find it a bit uncomfortable. (we only stayed 2 nights). This also isn’t a regular hotel. It’s more like an Air BnB situation. There is no front desk. But there is a bar next door that apparently serves as the front desk. Just a heads up if you’re looking for a more traditional hotel experience. Overall we will definitely be staying here again when we come to SF.
Visiting family for Thanksgiving and decided to fly in early to get a little SF getaway squeezed in. First, the location is AMAZING! Right in the heart of the Castro district. We are a gay couple, so this was heaven. Shopping, restaurants, clubs - all within a few blocks. And of course Muni is right there to get to other parts of the city easily. The room was (very) small but super cute! The decor was amazing. And very well laid out given its size. The size is an issue however - we couldn’t fully unpack since there was no room to put things. So if you are staying for a longer period of time, you may find it a bit uncomfortable. (we only stayed 2 nights). This also isn’t a regular hotel. It’s more like an Air BnB situation. There is no front desk. But there is a bar next door that apparently serves as the front desk. Just a heads up if you’re looking for a more traditional hotel experience. Overall we will definitely be staying here again when we come to SF.
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AI-generated summary based on recent guest reviews
Dining
On site dining is limited to a bar that offers drink tokens; there is no room service, but plentiful restaurants and bars are nearby.
Related guest reviews
10
Jorge
Mar 18, 2025
·
Stayed 3 nights
Great location to many lgbtqia stores, restaurants, bars and clubs. The hotel is cute and secure! very walkable to everything we wanted to do.
Great location to many lgbtqia stores, restaurants, bars and clubs. The hotel is cute and secure! very walkable to everything we wanted to do.
10
Susan
Oct 28, 2025
·
Stayed 1 night
It’s a beautiful, modern room. Quiet and cosy. The bed was very comfortable. Lots of bars and restaurants nearby.
It’s a beautiful, modern room. Quiet and cosy. The bed was very comfortable. Lots of bars and restaurants nearby.
10
Stacey
Jun 4, 2023
·
Stayed 1 night
The room was great! The area was incredible! It’s not a traditional hotel where you can get room service and stuff but there are plenty of restaurants/bars in the area. There was a strange flashing red light in the room in the middle of the night. I don’t know what that was about but everything was fine
The room was great! The area was incredible! It’s not a traditional hotel where you can get room service and stuff but there are plenty of restaurants/bars in the area. There was a strange flashing red light in the room in the middle of the night. I don’t know what that was about but everything was fine
10
Michelle
Jun 7, 2023
·
Stayed 1 night
The rooms are so cute and nice! They have cookies, coffee, tea, earplugs, eye covers, everything to make your stay comfortable and they even give you a token for a free drink downstairs! Location is also great. No staff on site, but honestly didn't matter because everything needed was provided. If you do need help, you're able to text them. Loved staying here.
The rooms are so cute and nice! They have cookies, coffee, tea, earplugs, eye covers, everything to make your stay comfortable and they even give you a token for a free drink downstairs! Location is also great. No staff on site, but honestly didn't matter because everything needed was provided. If you do need help, you're able to text them. Loved staying here.
8
Mark
Mar 13, 2023
·
Stayed 2 nights
The rooms where updated, clean and nice. The staff at the bar downstair were amazing. The only call out is thE blinds in the room did not work and its open to the courtyard. When we called to try and get a resolution, we were introduced to a BOT which was not helpful. The whole trip there was NO PRIVACY!!
The rooms where updated, clean and nice. The staff at the bar downstair were amazing. The only call out is thE blinds in the room did not work and its open to the courtyard. When we called to try and get a resolution, we were introduced to a BOT which was not helpful. The whole trip there was NO PRIVACY!!
6
Elena
Apr 26, 2025
·
Stayed 1 night
Cozy and clean. But the walls are thin, I heard people talking and playing music all night . Close to restaurants and bars. Pretty safe to walk outside at night.
Cozy and clean. But the walls are thin, I heard people talking and playing music all night . Close to restaurants and bars. Pretty safe to walk outside at night.
10
Manny
Dec 9, 2024
·
Stayed 3 nights
Visiting family for Thanksgiving and decided to fly in early to get a little SF getaway squeezed in. First, the location is AMAZING! Right in the heart of the Castro district. We are a gay couple, so this was heaven. Shopping, restaurants, clubs - all within a few blocks. And of course Muni is right there to get to other parts of the city easily. The room was (very) small but super cute! The decor was amazing. And very well laid out given its size. The size is an issue however - we couldn’t fully unpack since there was no room to put things. So if you are staying for a longer period of time, you may find it a bit uncomfortable. (we only stayed 2 nights). This also isn’t a regular hotel. It’s more like an Air BnB situation. There is no front desk. But there is a bar next door that apparently serves as the front desk. Just a heads up if you’re looking for a more traditional hotel experience. Overall we will definitely be staying here again when we come to SF.
Visiting family for Thanksgiving and decided to fly in early to get a little SF getaway squeezed in. First, the location is AMAZING! Right in the heart of the Castro district. We are a gay couple, so this was heaven. Shopping, restaurants, clubs - all within a few blocks. And of course Muni is right there to get to other parts of the city easily. The room was (very) small but super cute! The decor was amazing. And very well laid out given its size. The size is an issue however - we couldn’t fully unpack since there was no room to put things. So if you are staying for a longer period of time, you may find it a bit uncomfortable. (we only stayed 2 nights). This also isn’t a regular hotel. It’s more like an Air BnB situation. There is no front desk. But there is a bar next door that apparently serves as the front desk. Just a heads up if you’re looking for a more traditional hotel experience. Overall we will definitely be staying here again when we come to SF.
8
Liliana
Dec 28, 2023
·
Stayed 1 night
I really enjoyed the location. It was so close to the Muni station and lots of great restaurants and bars. The free drinks with the tokens were a wonderful surprise. I did have a problem with the shower. I enjoy nice hot showers and, unfortunately, the water became luke warm within 10 minutes. Maybe that’s to encourage people to get out faster but right now, during the Winter, I like getting out of the shower nice and toasty. There was also a lot of noise happening at night and I don’t mean street noise, which was an anticipated concern. We kept hearing dishes clinking until nearly midnight, which I thought was strange. Overall, I would recommend this location.
I really enjoyed the location. It was so close to the Muni station and lots of great restaurants and bars. The free drinks with the tokens were a wonderful surprise. I did have a problem with the shower. I enjoy nice hot showers and, unfortunately, the water became luke warm within 10 minutes. Maybe that’s to encourage people to get out faster but right now, during the Winter, I like getting out of the shower nice and toasty. There was also a lot of noise happening at night and I don’t mean street noise, which was an anticipated concern. We kept hearing dishes clinking until nearly midnight, which I thought was strange. Overall, I would recommend this location.
10
Damien
Jul 6, 2025
·
Stayed 3 nights
One of my favorite hotels of all time. Very convenient and is by everything. The staff is very nice and I love the bar downstairs.
One of my favorite hotels of all time. Very convenient and is by everything. The staff is very nice and I love the bar downstairs.
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AI-generated summary based on recent guest reviews
10
Jason
Aug 12, 2026
·
Stayed 1 night
Great location; nice balcony.
Great location; nice balcony.
10
Michael
Jul 22, 2026
·
Stayed 2 nights
Excellent location. To floor was terrific with views but was windy when we stayed. Shower great. Bed great. Balcony very nice
Excellent location. To floor was terrific with views but was windy when we stayed. Shower great. Bed great. Balcony very nice
10
Cecil
Jul 22, 2026
·
Stayed 2 nights
Just what the doctor ordered. Very close to the Castro and very convenient.
Just what the doctor ordered. Very close to the Castro and very convenient.
10
Dustin
Jun 22, 2026
·
Stayed 1 night
Delightful hotel with a great location. The rooms are very small and a bit overpriced with the World Cup in town but still delightful even over paying for the size of the space.
Delightful hotel with a great location. The rooms are very small and a bit overpriced with the World Cup in town but still delightful even over paying for the size of the space.
10
Matthew
Jun 11, 2026
·
Stayed 1 night
Great little spot in the heart of the Castro.
Great little spot in the heart of the Castro.
FAQs about The Hotel Castro San Francisco
Does the hotel allow pets?
Pets are not allowed at the hotel, but service animals are permitted.
What are the check-in and check-out times?
Check-in is from 16:00 until 21:00, and check-out is at 11:00. Early or late check-in/check-out options are not specified.
Where is the hotel located?
The hotel is located in the Castro District of San Francisco, near a metro station. Key landmarks like the Golden Gate Bridge and Golden Gate Park are nearby.
Are children allowed at the hotel?
Children are welcome at the hotel.
Does the hotel provide extra beds or cribs?
The hotel does not offer cribs or extra beds.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: NO DATA
- 2026-09-19: NO DATA
- 2026-09-20: NO DATA
- 2026-09-21: 160.3685107246399USD
- 2026-09-22: 237.40295617446898USD
- 2026-09-23: NO DATA
- 2026-09-24: 267.6004300415039USD
- 2026-09-25: 263.115276587677USD
- 2026-09-26: NO DATA
- 2026-09-27: NO DATA
- 2026-09-28: 377.5668458587646USD
- 2026-09-29: 266.6660778533935USD
- 2026-09-30: 411.18518818817137USD
- 2026-10-01: 176.37682110671997USD
- 2026-10-02: 766.294660079956USD
- 2026-10-03: 261.6122843193054USD
- 2026-10-04: 460.33926554718016USD
- 2026-10-05: 226.7728506134033USD
- 2026-10-06: 273.09554283142086USD
- 2026-10-07: 611.787657925415USD
- 2026-10-08: 495.299463835144USD
- 2026-10-09: 788.4499209960937USD
- 2026-10-10: 508.57119163970947USD
- 2026-10-11: 318.5779842224121USD
- 2026-10-12: 572.4131100952148USD
- 2026-10-13: 244.8865036491394USD
- 2026-10-14: 261.6122843193054USD
- 2026-10-15: 607.8075630249023USD
- 2026-10-16: 446.8933941284179USD
- 2026-10-17: 574.5708851577758USD
- 2026-10-18: 181.44255261154174USD
- 2026-10-19: 196.9360752571106USD
- 2026-10-20: 249.14997196655273USD
- 2026-10-21: 837.5193632263183USD
- 2026-10-22: 258.6138552383423USD
- 2026-10-23: 394.9542109863281USD
- 2026-10-24: 246.71113745498656USD
- 2026-10-25: 222.35955287475585USD
- 2026-10-26: 301.7534742553711USD
- 2026-10-27: 236.9725230857849USD
- 2026-10-28: 195.98550776367188USD
- 2026-10-29: 296.2815712646484USD
- 2026-10-30: 275.92691044235227USD
- 2026-10-31: 222.51285324783325USD
- 2026-11-01: 253.77462963638305USD
- 2026-11-02: 374.3949568359375USD
- 2026-11-03: 469.0345959365844USD
- 2026-11-04: 119.02729177894591USD
- 2026-11-05: 169.18288775024413USD
- 2026-11-06: 370.3354507644653USD
- 2026-11-07: 169.88442321395874USD
- 2026-11-08: 748.789913671875USD
- 2026-11-09: 107.1245652305603USD
- 2026-11-10: 132.99449841156004USD
- 2026-11-11: 194.7753376144409USD
- 2026-11-12: 188.71635292053222USD
- 2026-11-13: 210.55922817077635USD
- 2026-11-14: 380.98482186126705USD
- 2026-11-15: 231.5621856651306USD
- 2026-11-16: 200.1822742034912USD
- 2026-11-17: 232.320238041687USD
- 2026-11-18: 551.6502267700195USD
Check-in time starts at16:00Check-out time ends at11:00
Check-in must be done by someone who is at least 18 years old.
Age Requirements
Minimum age to check in is 18 years old
Pets
Service animals are allowed;Service animals are exempt from fees/restrictions;Pets not allowed;
Front Desk Services
Contactless check-in is available; There is no front desk at this property. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email within 48 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools. This virtual service hotel offers 24-hour guest support by text or phone.
Identification
Government-issued photo identification and a credit card may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; No cribs (infant beds) availableNo rollaway/extra beds available
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A damage deposit of USD 250 will be collected before check-in.
Popular amenities
Free Wi-Fi
Non-Smoking Rooms
Safe-Deposit Box
Outdoor Furniture
General
Non-Smoking Rooms
Services
Safe-Deposit Box
Activities
Outdoor Furniture
Internet
Free Wi-Fi