Is parking available at the property?

Yes, parking is available on-site and is free of charge. Motorcycle parking is also available.

Is breakfast offered at the hotel?

Breakfast in the room is available, but specific details about the type or cost of breakfast are not provided.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is at 14:00 and check-out is at 12:00. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

Yes, airport shuttle services are available for a fee of VND 500,000 per vehicle (one-way, maximum occupancy 4).

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.

What is the location of the property in relation to key landmarks?

The property is located a 1-minute drive from West Lake and 9 minutes from Hoan Kiem Lake. It is also 3.3 miles from Ho Chi Minh Mausoleum and 4.4 miles from Hanoi Old Town Night Market.

What are the policies for guests staying with children?

Children are welcome at the property. Specific details about age limits for free stays are not provided.

What are the policies regarding extra beds or cribs?

Rollaway beds are available for a fee of VND 300,000 per day. Advance request or confirmation may be required.

VNAHOMES APARTHOTEL in Hanoi

Average nightly price at VNAHOMES APARTHOTEL by month, last 12 months (USD)
Month	Average price
January	US$31
February	US$29
March	US$28
April	US$25
May	US$27
June	US$33
July	US$24
August	US$30
September	US$27
October	US$27
November	US$28
December	US$31

What guests think

At VNAHOMES APARTHOTEL, guests find spacious, apartment style units with kitchens and washing machines near West Lake, consistently praising friendly, helpful staff and strong value, though the location is outside the Old Quarter so Grab rides are common.

Breakfast can be pre selected and delivered punctually to the room, while broader on site dining is limited. Some rooms lack windows, beds tend to be firm, and noise from neighbors or nearby venues is reported at times. Reviews widely note very clean rooms, with only occasional damp or odor issues. Overall, expect a quiet, practical base well suited to longer stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Apartment-style setups with kitchens and in-room washers are common, but dryers are not standard so clothes typically need hang-drying. Good for longer stays.

Related guest reviews

10

koji

15 Apr 2025

·

Stayed 5 nights

大人４人の家族で利用、２ベッドルームリビング付きで過ごしました。ちょうど良い大きさで心地よい、落ち着く。前日までは120㎡のホテルだったが、モダンな作りで落ち着かなかった。ここでは必要なものは用意されていて不自由はなかった。少し年数がたっているのかとこどころメンテナンスが必要な所が有ったが、それはどんなところでも有ることで直ぐに直ってるだろう。

10

Shobha

29 Apr 2024

·

Stayed 1 night

Property was very comfortable especially with washer and dryer but only in the new units. But it was a bit far so we had more transport expense.

8

Jodie

22 Jan 2024

·

Stayed 4 nights

Cozy apartment-style hotel. Friendly staff & clean room. Great for long stays. Room is equipped with a microwave, stove, and washer machine. However, you have to hang dry your clothes. AC blows cold & free Netflix.Lots of cafes nearby for morning coffee. About 20 minutes to the center. Overall, we enjoyed our stay despite not having a view (no window/balcony) since we booked standard.

10

KYEONGIL

14 Oct 2025

·

Stayed 4 nights

서호 근처에 있는 곳으로 매우 깨끗하게 운영되고 있으며 내부에 일상생활이 가능한 도구나 기기들이있습니다. 방에서 보이는 전망 또한 심심하지 않으며 조용하게 지낼 수 있습니다. 직원들 또한 친절하고 많은 것을 도와주려 노력하는 모습이 보기 좋았습니다. 상업 구역에 위치해 있어 관광을 위해 그랩을 통해 이동해야하는 단점이있으나 서호까지 거리가 가까워 산책이 가능합니다. 호안끼엠호 근방의 숙소와 비교하여 잘 관리되어있고 깔끔하며 더 큰 룸 크기와 많은 옵션을 가지고있으므로 가족 동반이나 소수 인원의 경우 이 호텔에서 지내시는 것을 매우 추천드립니다.

10

Celine

7 Dec 2023

·

Stayed 6 nights

My partner and I booked this accommodation for 1 week in Hanoi. We felt at home whilst being away, and that is thanks to VNAHome Hotels. 1. The location is walking distance to Ho Tay. It has plenty of coffee shops around, which we ended up spending most of our time for breakfast or post-dinner. 2. Staff was friendly and reliable. There was always 2 staff at the reception and they would help with our queries rapidly. They speak fluent english and would keep in touch with you via Whatsapps. 3. The appartment was so spacious, and well furnished. The laundry machine was available too, so we could have clean clothes every day. The few downsides were that the a. walls were a tad thin, so you could hear your neighbours sometimes. Not a huge deal to be honest, as we still fell asleep really well; b. the air con started to smell a bit unusual after awhile! But overall, I'd still recommend this place for value for money and location. Thank you for taking care of us!

10

khoa

2 Jan 2026

·

Stayed 2 nights

Spacious and well stocked

10

Asuquo

6 Dec 2023

·

Stayed 4 nights

Stayed for 4 nights. The property and the unit i booked looked exactly like pictures advertised. Reception staff spoke English and were helpful. Grocery shopping and cafes dotted around. Good neighborhood and walkable to attractions although we used the app Grab a lot. Room was neat, spacious, modern, and came with all the amenities we needed. Each unit has its own wifi. Will definitely recommend and stay again.

10

HIDETOSHI

20 Mar 2024

·

Stayed 3 nights

広くてゆったりとしたアパートホテルです。設備も良いです。スタッフは日本語は通じませんが英語は一部通じ何とか対応してくれます。

10

Thanh Thu

19 Jun 2025

·

Stayed 3 nights

Modern apartment. Great neighbourhood. Very clean

8

Jhenyi

29 Jan 2024

·

Stayed 5 nights

The room has big space with kitchen, living room and bedroom. The washing machine has no function for dry, it will be wet and dripping when you want to take them out! Here is not the old town section, so it takes 15-20mins to the old town. But the lake is nearby. Lovely walk.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently describe rooms as very clean with attentive housekeeping. A few note dampness or odors (including from washers) and light wear in places.

Related guest reviews

10

Kim

9 May 2024

·

Stayed 12 nights

Room was very good and comfortable, staff were kind and helpful. They clean the rooms every day if needed

6

Yujin

27 Feb 2024

·

Stayed 5 nights

하지만 방음이 아예 안되요 세탁기 안도 여니까 콤콤한 곰팡이냄새 나서 식겁했네요 하지만 나쁘지 않음

10

HIROSHI

29 Nov 2025

·

Stayed 1 night

スタッフは非常に丁寧な対応です。部屋も綺麗で朝食も指定の時間通りでお勧めの宿です。

8

Marc

21 Feb 2026

·

Stayed 3 nights

Clean room, staff were nice and helpful. Only issue was the bed was rock hard

10

Tim

21 Jun 2023

·

Stayed 1 night

Very clean and spacious rooms. Love this place.

8

George

5 Feb 2026

·

Stayed 3 nights

Staff were very courteous and helpful. Rooms were clean. Not sure if Hotels.com website had information that this room did not have windows.

10

Fatu

9 Jun 2023

·

Stayed 2 nights

Had an amazing stay. The staffs at the reception were excellent. The rooms very neat and tidy

6

Jung Bai

26 Sept 2025

·

Stayed 7 nights

가격대비만족해야하나?hotels.com에서무슨vip서비스?같은것해준다했는데쌩깜.방은창문없음.근데조용함.좀눅눅함.수건과침구에서향이남.난안좋아함.구글평점5.0인데.좀오래됨.세탁기있음.식기가있어라면먹음.청소하는직원들은친절한데프런트직원들은눈마주처도인사도인함.헬로한만디하기힘든가보다.샴푸몸비누등은리필제품사용.향도좀나에겐역겨움.결국롯데마트가서샴푸몸비누사와서사용

10

Dat

14 Aug 2025

·

Stayed 6 nights

The staff are very attentive. They always asked the afternoon before about the breakfast options. Breakfast room delivery is on the dot. Cleaning service personnel are meticulous and respectable about my privacy. The front desk staff are very helpful. They help me with local restaurant choices, booking my rides and getting touch with my local contacts. I would recommend this property to everyone.

10

KYEONGIL

14 Oct 2025

·

Stayed 4 nights

서호 근처에 있는 곳으로 매우 깨끗하게 운영되고 있으며 내부에 일상생활이 가능한 도구나 기기들이있습니다. 방에서 보이는 전망 또한 심심하지 않으며 조용하게 지낼 수 있습니다. 직원들 또한 친절하고 많은 것을 도와주려 노력하는 모습이 보기 좋았습니다. 상업 구역에 위치해 있어 관광을 위해 그랩을 통해 이동해야하는 단점이있으나 서호까지 거리가 가까워 산책이 가능합니다. 호안끼엠호 근방의 숙소와 비교하여 잘 관리되어있고 깔끔하며 더 큰 룸 크기와 많은 옵션을 가지고있으므로 가족 동반이나 소수 인원의 경우 이 호텔에서 지내시는 것을 매우 추천드립니다.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, apartment-style layouts; some standard units have no windows. Beds run firm, and occasional noise from neighbors or nearby venues is reported.

Related guest reviews

10

Liz

3 Oct 2023

·

Great property, plenty of room. Only issue we had was there was a cafe/restaurant outside blasting music until late. The bedroom in the back was fine with the noise but in the front bedroom it was loud. There is some really cute cafes close by which is nice. Apart from the music that stopped at about midnight it was fantastic.

6

Yujin

27 Feb 2024

·

Stayed 5 nights

하지만 방음이 아예 안되요 세탁기 안도 여니까 콤콤한 곰팡이냄새 나서 식겁했네요 하지만 나쁘지 않음

10

William

4 Aug 2025

·

Stayed 4 nights

Excellent place to stay in a city. The room was spacious and clean. The AC made the heat of the day seem like a half forgotten memory. Not to mention the staff, always friendly, with big smiles, and happy to accommodate any reasonable request you may ask them. 10/10 would stay again. This is a good one.

8

Marc

21 Feb 2026

·

Stayed 3 nights

Clean room, staff were nice and helpful. Only issue was the bed was rock hard

8

George

5 Feb 2026

·

Stayed 3 nights

Staff were very courteous and helpful. Rooms were clean. Not sure if Hotels.com website had information that this room did not have windows.

10

Harine

18 Dec 2024

·

Stayed 2 nights

Staffs were very kind and responsive. Bed is slightly harder than we expected but it’s okay otherwise

8

Jodie

22 Jan 2024

·

Stayed 4 nights

Cozy apartment-style hotel. Friendly staff & clean room. Great for long stays. Room is equipped with a microwave, stove, and washer machine. However, you have to hang dry your clothes. AC blows cold & free Netflix.Lots of cafes nearby for morning coffee. About 20 minutes to the center. Overall, we enjoyed our stay despite not having a view (no window/balcony) since we booked standard.

6

Jung Bai

26 Sept 2025

·

Stayed 7 nights

가격대비만족해야하나?hotels.com에서무슨vip서비스?같은것해준다했는데쌩깜.방은창문없음.근데조용함.좀눅눅함.수건과침구에서향이남.난안좋아함.구글평점5.0인데.좀오래됨.세탁기있음.식기가있어라면먹음.청소하는직원들은친절한데프런트직원들은눈마주처도인사도인함.헬로한만디하기힘든가보다.샴푸몸비누등은리필제품사용.향도좀나에겐역겨움.결국롯데마트가서샴푸몸비누사와서사용

10

Celine

7 Dec 2023

·

Stayed 6 nights

My partner and I booked this accommodation for 1 week in Hanoi. We felt at home whilst being away, and that is thanks to VNAHome Hotels. 1. The location is walking distance to Ho Tay. It has plenty of coffee shops around, which we ended up spending most of our time for breakfast or post-dinner. 2. Staff was friendly and reliable. There was always 2 staff at the reception and they would help with our queries rapidly. They speak fluent english and would keep in touch with you via Whatsapps. 3. The appartment was so spacious, and well furnished. The laundry machine was available too, so we could have clean clothes every day. The few downsides were that the a. walls were a tad thin, so you could hear your neighbours sometimes. Not a huge deal to be honest, as we still fell asleep really well; b. the air con started to smell a bit unusual after awhile! But overall, I'd still recommend this place for value for money and location. Thank you for taking care of us!

10

khoa

2 Jan 2026

·

Stayed 2 nights

Spacious and well stocked

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AI-generated summary based on recent guest reviews

Service

Service earns strong praise for friendly, attentive staff who help with logistics and resolve issues. A few guests mention limited English at times or less welcoming front-desk interactions.

Related guest reviews

10

Matthew

26 Feb 2025

·

Stayed 7 nights

Amazing experience. Great property in perfect location with helpful and friendly staff. Highly recommend- will be staying here on my next visit to Hanoi

10

adam

29 Dec 2025

·

Stayed 1 night

Staff was super amazing!! Room was more that adequate too

10

TADAO

21 Mar 2025

·

Stayed 15 nights

スタッフの対応が良く助かりました。会話は英語か通訳機を使ってのベトナム語になります。朝食はベトナム料理のホー、焼きそば、チャーハンかサンドイッチから選べます。毎回夕方次の日の朝食を選び時間指定します。路線バスを使って移動するのも近くのバス停まで行けば何路線もあります。

8

Marc

21 Feb 2026

·

Stayed 3 nights

Clean room, staff were nice and helpful. Only issue was the bed was rock hard

8

George

5 Feb 2026

·

Stayed 3 nights

Staff were very courteous and helpful. Rooms were clean. Not sure if Hotels.com website had information that this room did not have windows.

6

Jung Bai

26 Sept 2025

·

Stayed 7 nights

가격대비만족해야하나?hotels.com에서무슨vip서비스?같은것해준다했는데쌩깜.방은창문없음.근데조용함.좀눅눅함.수건과침구에서향이남.난안좋아함.구글평점5.0인데.좀오래됨.세탁기있음.식기가있어라면먹음.청소하는직원들은친절한데프런트직원들은눈마주처도인사도인함.헬로한만디하기힘든가보다.샴푸몸비누등은리필제품사용.향도좀나에겐역겨움.결국롯데마트가서샴푸몸비누사와서사용

10

May

20 Nov 2024

·

Stayed 2 nights

Great people. Very helpful. The airline lost my luggage for over 1 day and the team helped to contact them. Wonderful people.

10

Dat

14 Aug 2025

·

Stayed 6 nights

The staff are very attentive. They always asked the afternoon before about the breakfast options. Breakfast room delivery is on the dot. Cleaning service personnel are meticulous and respectable about my privacy. The front desk staff are very helpful. They help me with local restaurant choices, booking my rides and getting touch with my local contacts. I would recommend this property to everyone.

10

gary

10 Apr 2024

·

Stayed 2 nights

The hotel was great close to the lake easy to get around. Only drawback was the lack of English at the front desk and a window in the room

10

Hari

18 Dec 2024

·

Stayed 4 nights

Best place to stay in Hanoi. Excellent staff and wonderful facility. Would recommend to anyone looking for a hotel but want it more personal. I will return when I visit Hanoi again.

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AI-generated summary based on recent guest reviews

Location

Set in a quiet West Lake area with plenty of cafes, it is outside the Old Quarter and most sightseeing requires a short Grab or taxi ride (around 15–30 minutes).

Related guest reviews

8

Silvia

11 Apr 2024

·

Stayed 1 night

Personal muy amable. Se encuentra a media hora en taxi del centro, puesto qie es una ciudad con mucho trafico. Para desayunar te ponen po boh.

10

Shobha

29 Apr 2024

·

Stayed 1 night

Property was very comfortable especially with washer and dryer but only in the new units. But it was a bit far so we had more transport expense.

10

Kess

10 May 2024

·

Stayed 2 nights

Great room very friendly staff, not too much to do in the surrounding area we had to drive to go places but really not too far

8

Jodie

22 Jan 2024

·

Stayed 4 nights

Cozy apartment-style hotel. Friendly staff & clean room. Great for long stays. Room is equipped with a microwave, stove, and washer machine. However, you have to hang dry your clothes. AC blows cold & free Netflix.Lots of cafes nearby for morning coffee. About 20 minutes to the center. Overall, we enjoyed our stay despite not having a view (no window/balcony) since we booked standard.

10

KYEONGIL

14 Oct 2025

·

Stayed 4 nights

서호 근처에 있는 곳으로 매우 깨끗하게 운영되고 있으며 내부에 일상생활이 가능한 도구나 기기들이있습니다. 방에서 보이는 전망 또한 심심하지 않으며 조용하게 지낼 수 있습니다. 직원들 또한 친절하고 많은 것을 도와주려 노력하는 모습이 보기 좋았습니다. 상업 구역에 위치해 있어 관광을 위해 그랩을 통해 이동해야하는 단점이있으나 서호까지 거리가 가까워 산책이 가능합니다. 호안끼엠호 근방의 숙소와 비교하여 잘 관리되어있고 깔끔하며 더 큰 룸 크기와 많은 옵션을 가지고있으므로 가족 동반이나 소수 인원의 경우 이 호텔에서 지내시는 것을 매우 추천드립니다.

10

Celine

7 Dec 2023

·

Stayed 6 nights

My partner and I booked this accommodation for 1 week in Hanoi. We felt at home whilst being away, and that is thanks to VNAHome Hotels. 1. The location is walking distance to Ho Tay. It has plenty of coffee shops around, which we ended up spending most of our time for breakfast or post-dinner. 2. Staff was friendly and reliable. There was always 2 staff at the reception and they would help with our queries rapidly. They speak fluent english and would keep in touch with you via Whatsapps. 3. The appartment was so spacious, and well furnished. The laundry machine was available too, so we could have clean clothes every day. The few downsides were that the a. walls were a tad thin, so you could hear your neighbours sometimes. Not a huge deal to be honest, as we still fell asleep really well; b. the air con started to smell a bit unusual after awhile! But overall, I'd still recommend this place for value for money and location. Thank you for taking care of us!

10

Asuquo

6 Dec 2023

·

Stayed 4 nights

Stayed for 4 nights. The property and the unit i booked looked exactly like pictures advertised. Reception staff spoke English and were helpful. Grocery shopping and cafes dotted around. Good neighborhood and walkable to attractions although we used the app Grab a lot. Room was neat, spacious, modern, and came with all the amenities we needed. Each unit has its own wifi. Will definitely recommend and stay again.

10

Peter

28 May 2024

·

Stayed 10 nights

Good hotel in a good location

10

Michael

22 Dec 2023

·

Stayed 5 nights

Everything was great. Staff is super friendly and helpful and it's a nice place to stay. It's very near the lake and in a quiet neighborhood. I would certainly stay here again.

8

Jhenyi

29 Jan 2024

·

Stayed 5 nights

The room has big space with kitchen, living room and bedroom. The washing machine has no function for dry, it will be wet and dripping when you want to take them out! Here is not the old town section, so it takes 15-20mins to the old town. But the lake is nearby. Lovely walk.

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AI-generated summary based on recent guest reviews

Dining

Breakfast offers simple, pre-selected choices delivered on time to the room. Beyond breakfast, on-site dining is limited and many guests use nearby cafes or delivery.

Related guest reviews

8

Deth

1 Dec 2023

·

Stayed 1 night

It's in the residential area. Several coffee shops that only sell beverages and few desserts items. Not many restaurant in the area but Grab do deliver.

8

Silvia

11 Apr 2024

·

Stayed 1 night

Personal muy amable. Se encuentra a media hora en taxi del centro, puesto qie es una ciudad con mucho trafico. Para desayunar te ponen po boh.

10

HIROSHI

29 Nov 2025

·

Stayed 1 night

スタッフは非常に丁寧な対応です。部屋も綺麗で朝食も指定の時間通りでお勧めの宿です。

10

TADAO

21 Mar 2025

·

Stayed 15 nights

スタッフの対応が良く助かりました。会話は英語か通訳機を使ってのベトナム語になります。朝食はベトナム料理のホー、焼きそば、チャーハンかサンドイッチから選べます。毎回夕方次の日の朝食を選び時間指定します。路線バスを使って移動するのも近くのバス停まで行けば何路線もあります。

8

Jodie

22 Jan 2024

·

Stayed 4 nights

Cozy apartment-style hotel. Friendly staff & clean room. Great for long stays. Room is equipped with a microwave, stove, and washer machine. However, you have to hang dry your clothes. AC blows cold & free Netflix.Lots of cafes nearby for morning coffee. About 20 minutes to the center. Overall, we enjoyed our stay despite not having a view (no window/balcony) since we booked standard.

8

Trung

6 Jan 2025

·

Stayed 6 nights

The people was nice. A lot of coffee shops near, but no restaurant near by.

6

Dan

15 Mar 2024

·

Stayed 4 nights

It doesn't have food service, only with the next door small food stall with limited food choices.

10

Dat

14 Aug 2025

·

Stayed 6 nights

The staff are very attentive. They always asked the afternoon before about the breakfast options. Breakfast room delivery is on the dot. Cleaning service personnel are meticulous and respectable about my privacy. The front desk staff are very helpful. They help me with local restaurant choices, booking my rides and getting touch with my local contacts. I would recommend this property to everyone.

10

Celine

7 Dec 2023

·

Stayed 6 nights

My partner and I booked this accommodation for 1 week in Hanoi. We felt at home whilst being away, and that is thanks to VNAHome Hotels. 1. The location is walking distance to Ho Tay. It has plenty of coffee shops around, which we ended up spending most of our time for breakfast or post-dinner. 2. Staff was friendly and reliable. There was always 2 staff at the reception and they would help with our queries rapidly. They speak fluent english and would keep in touch with you via Whatsapps. 3. The appartment was so spacious, and well furnished. The laundry machine was available too, so we could have clean clothes every day. The few downsides were that the a. walls were a tad thin, so you could hear your neighbours sometimes. Not a huge deal to be honest, as we still fell asleep really well; b. the air con started to smell a bit unusual after awhile! But overall, I'd still recommend this place for value for money and location. Thank you for taking care of us!

10

Asuquo

6 Dec 2023

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Stayed 4 nights

Stayed for 4 nights. The property and the unit i booked looked exactly like pictures advertised. Reception staff spoke English and were helpful. Grocery shopping and cafes dotted around. Good neighborhood and walkable to attractions although we used the app Grab a lot. Room was neat, spacious, modern, and came with all the amenities we needed. Each unit has its own wifi. Will definitely recommend and stay again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $22	22 $24	23 $31	24
25 $30	26 $23	27 $23	28 $23	29 $23	30 $25	31 $25

Su	Mo	Tu	We	Th	Fr	Sa
1 $23	2 $23	3 $23	4 $23	5 $23	6 $25	7 $26
8 $23	9 $23	10 $27	11 $27	12 $27	13 $30	14 $26
15 $23	16 $23	17 $23	18 $23	19 $23	20 $26	21 $26
22 $30	23 $33	24 $31	25 $24	26 $27	27 $26	28 $35
29 $32	30 $27

VNAHOMES APARTHOTEL

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Luxury Apartment

Standard Studio Suite

Family Apartment

Executive Suite

Premium Suite, 1 Bedroom

Junior Suite

Apartment, 2 Bedrooms, Ground Floor

Guest reviews of VNAHOMES APARTHOTEL

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