The Gailes Hotel & Spa
$230
/ night
Avg. for September
Select dates to see prices and availability
$230
/ night
Avg. for September
Monthly average prices
Nightly prices at The Gailes Hotel & Spa average $160 in December, the cheapest month, and $230 in September, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $170 |
| February | $203 |
| March | $170 |
| April | $197 |
| May | $211 |
| June | $209 |
| July | $224 |
| August | $227 |
| September | $230 |
| October | $190 |
| November | $202 |
| December | $160 |
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Sep · $230
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Most expensive: September (~$230)
Cheapest: December (~$160)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, a hot tub, and a sauna. This hotel also features complimentary wireles...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and a picnic area.
Business amenities
Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. This hotel has 3 meeting rooms available for events.
Dining
Enjoy British cuisine at Coast Restaurant and Bar, a restaurant where you can take in the garden view and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 7 AM to 10 AM.
Rooms
Stay in one of 42 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Location
When you stay at The Gailes Hotel and Spa in Irvine, you'll be near the beach, within a 5-minute drive of Irvine Beach and Western Gailes Golf Club. This golf hotel is 5.6 mi (9 km) from Royal Troon Golf Club and 7.1 mi (11.4 km) from Prestwick Golf Club.
What's nearby
Western Gailes Golf Club(0.8 miles)
Dundonald Links(1 miles)
Dundonald Links(1.2 miles)
Irvine Beach Park(1.6 miles)
Glasgow Gailes(1.8 miles)
Vennel Gallery(1.9 miles)
Scottish Maritime Museum(2 miles)
Harbour Arts Centre(2 miles)
Ardeer Beach(2.4 miles)
Irvine Beach(2.5 miles)
Kilmarnock Barassie Golf Club(2.7 miles)
TryKiteSurfing(4 miles)
Barassie Beach(4 miles)
Eglinton Country Park(4.2 miles)
The gallery Troon(4.7 miles)
Glasgow (PIK-Prestwick)(8.4 miles)
Glasgow International Airport (GLA)(28.1 miles)
Parking
Restaurant
Non-Smoking Rooms
Room Service
Dry Cleaning
Housekeeping
Location
Marine Drive, Gailes, Ayrshire, Irvine, Scotland, United Kingdom
Western Gailes Golf Club (0.8 miles)
Dundonald Links (1 miles)
Dundonald Links (1.2 miles)
Irvine Beach Park (1.6 miles)
Glasgow Gailes (1.8 miles)
Vennel Gallery (1.9 miles)
Guest reviews
8.4
Very good
Based on 794 verified reviews
Who stays here?
Business
26%
Couple
37%
Family
21%
Group
13%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
At The Gailes Hotel & Spa, reviews often praise friendly staff, clean rooms, and a relaxing setting, while noting mixed dining, variable room comfort, and recurring frustration over extra charges and access rules for the spa.
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What guests think
At The Gailes Hotel & Spa, reviews often praise friendly staff, clean rooms, and a relaxing setting, while noting mixed dining, variable room comfort, and recurring frustration over extra charges and access rules for the spa.
Several guests found rooms basic or tired and reported noise in some areas, though many describe comfortable beds and pleasant garden views. Location is considered convenient and often peaceful, but some rooms face road or early-morning noise, and a few bathrooms need maintenance. Expect warm hospitality, but confirm spa access costs and be prepared for inconsistent dining and room standards.
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AI-generated summary based on recent guest reviews
Facilities
Many guests report extra charges and access restrictions for the spa, and a few found it crowded, while others praise the facilities and treatments. Ample parking is noted; bar areas are comfortable.
Related guest reviews
6
Douglas
Oct 24, 2024
·
Stayed 1 night
The spa was out of this world , the service, facilities a d treatments were fantastic. I would 100% visit the spa again . Nothing was too much trouble , exceptional worth every penny. The hotel its self is tired , the room was drab. The restaurant was pleasant, the service was slow.
The spa was out of this world , the service, facilities a d treatments were fantastic. I would 100% visit the spa again . Nothing was too much trouble , exceptional worth every penny. The hotel its self is tired , the room was drab. The restaurant was pleasant, the service was slow.
4
Christine
Nov 24, 2025
·
Stayed 1 night
We had to pay an additional £20 each for use of the spa. This was not made clear at time of booking through hotels.com. Had we booked via the hotel our spa use would have been included. Not happy with hotel.com
We had to pay an additional £20 each for use of the spa. This was not made clear at time of booking through hotels.com. Had we booked via the hotel our spa use would have been included. Not happy with hotel.com
8
kusha
Dec 1, 2024
·
Stayed 1 night
SPA should be included even if booked not directly, otherwise very clean and respectful staff
SPA should be included even if booked not directly, otherwise very clean and respectful staff
6
Alan
Nov 19, 2023
·
Stayed 1 night
Hotel was exceptional, however to use the Spa was £20 per hour. This hotel was advertised on Hotels as having a spa and i paid considerably more for this hotel compared to others nearby as a result. If i book direct with the hotel then the spa is included, this devalues the Hotels.com price. All other hotels i stay at include the Spa when it is advertised.
Hotel was exceptional, however to use the Spa was £20 per hour. This hotel was advertised on Hotels as having a spa and i paid considerably more for this hotel compared to others nearby as a result. If i book direct with the hotel then the spa is included, this devalues the Hotels.com price. All other hotels i stay at include the Spa when it is advertised.
6
Christopher
Sep 30, 2025
·
Stayed 2 nights
Whilst room was very clean, it was quite basic, far from the 'luxury' that the listing would suggest. It was a standard room but I would have at least expected a modern bathroom. Spa facilities were very poor, the general concept of the layout was ok and it was in an average state of repair, but considering we were charged a fairly hefty £20 surcharge per person, to then find it absolutely packed with people (we counted 23 in total) was really unpleasant. We ended up just leaving after a few minutes. Reception were kind enough to refund our surcharge without any hassle. The value for money is reasonable but considering that the place we have decided to stay for the next couple of nights is broadly the same price with the surcharge, and has beautiful facilities all included, it wasn't great. I came away not necessarily feeling misled, but certainly oversold.
Whilst room was very clean, it was quite basic, far from the 'luxury' that the listing would suggest. It was a standard room but I would have at least expected a modern bathroom. Spa facilities were very poor, the general concept of the layout was ok and it was in an average state of repair, but considering we were charged a fairly hefty £20 surcharge per person, to then find it absolutely packed with people (we counted 23 in total) was really unpleasant. We ended up just leaving after a few minutes. Reception were kind enough to refund our surcharge without any hassle. The value for money is reasonable but considering that the place we have decided to stay for the next couple of nights is broadly the same price with the surcharge, and has beautiful facilities all included, it wasn't great. I came away not necessarily feeling misled, but certainly oversold.
10
M
Jan 22, 2025
·
Stayed 1 night
Hotel was very clean and well maintained. Hotels.com guests do not get spa included in price though and are charged £40 on arrival. This should be clearer advertised when booking.
Hotel was very clean and well maintained. Hotels.com guests do not get spa included in price though and are charged £40 on arrival. This should be clearer advertised when booking.
6
Aidan Thomas
Jun 20, 2024
·
Stayed 1 night
Nice place but tbe gym and spa were additional prices. The receptionist wasn’t very supportive when I arrived asking to use the gym so needed this to be escalated to management. The spa facilities then only allowed you to use th outdoor jacuzzi if you had a treatment. I don’t think I’ll visit again based on the additional costs for the gym and spa
Nice place but tbe gym and spa were additional prices. The receptionist wasn’t very supportive when I arrived asking to use the gym so needed this to be escalated to management. The spa facilities then only allowed you to use th outdoor jacuzzi if you had a treatment. I don’t think I’ll visit again based on the additional costs for the gym and spa
8
Paul
Mar 6, 2023
·
Stayed 1 night
Really did enjoy my night away food was excellent my only slight complaint is getting charged £20 per person to use the spa facility as I have been here before and it was free for guests
Really did enjoy my night away food was excellent my only slight complaint is getting charged £20 per person to use the spa facility as I have been here before and it was free for guests
10
Mark
Aug 20, 2025
·
Stayed 1 night
From start to to end staff were great. Friendly. Helpful . Dinner was great breakfast was great. Spa great. Very relaxing in worth the money
From start to to end staff were great. Friendly. Helpful . Dinner was great breakfast was great. Spa great. Very relaxing in worth the money
4
Patricia
Sep 7, 2023
·
Stayed 3 nights
First night in room at front of hotel close to very busy road, difficulty sleeping. Service by some staff in restaurant very slow but food choice ok. On first evening small flies seen on restaurant window and following morning flies seen on fresh fruit. However, this was addressed promptly when hotel staff notified. A £20 hourly fee charged to each person booking on Hotel.com to access spa facilities. This was only explained on our arrival. This was most disappointing. Fabulous deserted beach within walking distance of hotel.
First night in room at front of hotel close to very busy road, difficulty sleeping. Service by some staff in restaurant very slow but food choice ok. On first evening small flies seen on restaurant window and following morning flies seen on fresh fruit. However, this was addressed promptly when hotel staff notified. A £20 hourly fee charged to each person booking on Hotel.com to access spa facilities. This was only explained on our arrival. This was most disappointing. Fabulous deserted beach within walking distance of hotel.
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms and public areas are frequently praised for being very clean. Recurring issues include some bathroom maintenance problems such as mould, weak showers, or dated fittings.
Related guest reviews
10
Mark
Sep 29, 2025
·
Stayed 1 night
Extremely pleasant staff, so helpful and very polite. The room was clean and comfortable, food is excellent!
Extremely pleasant staff, so helpful and very polite. The room was clean and comfortable, food is excellent!
10
James
Jul 4, 2024
·
Stayed 1 night
Very pleasant stay, just one night before hopping over to Arran. Hotel was very clean and the service was spot on.
Very pleasant stay, just one night before hopping over to Arran. Hotel was very clean and the service was spot on.
6
Theresa
Jan 3, 2025
·
Stayed 1 night
Ok accommodation for a 1 night stay, mattress needs replacing. Bedding needs updating as quite rough. Room looks tired and dull. Bathroom requires upgrading, very dark and dingy, service panel for water pipes stuck on with blu-tak, not professional. Breakfast was awful, cheap ingredients and cooked to a poor quality. Staff were lovely, professional and approachable. For a 4 star hotel, I was very disappointed.
Ok accommodation for a 1 night stay, mattress needs replacing. Bedding needs updating as quite rough. Room looks tired and dull. Bathroom requires upgrading, very dark and dingy, service panel for water pipes stuck on with blu-tak, not professional. Breakfast was awful, cheap ingredients and cooked to a poor quality. Staff were lovely, professional and approachable. For a 4 star hotel, I was very disappointed.
10
Shaun
Feb 16, 2025
·
Stayed 1 night
Welcoming entry with polite staff. Very clean rooms and hotel. Excellent stands
Welcoming entry with polite staff. Very clean rooms and hotel. Excellent stands
8
Karen
Apr 10, 2024
·
Stayed 2 nights
The hotel was lovely, the girls on reception were very nice and couldn't do enough for you. We were on the ground floor and in the mornings it was very noisy outside so couldn't sleep as long as we wanted. The rooms were lovely and the bed was extremely comfortable but the shower was not great, there wasn't good pressure of water and the water was only slightly warm so that was a big disappointment. Apart from that everything else was good.
The hotel was lovely, the girls on reception were very nice and couldn't do enough for you. We were on the ground floor and in the mornings it was very noisy outside so couldn't sleep as long as we wanted. The rooms were lovely and the bed was extremely comfortable but the shower was not great, there wasn't good pressure of water and the water was only slightly warm so that was a big disappointment. Apart from that everything else was good.
6
Christopher
Sep 30, 2025
·
Stayed 2 nights
Whilst room was very clean, it was quite basic, far from the 'luxury' that the listing would suggest. It was a standard room but I would have at least expected a modern bathroom. Spa facilities were very poor, the general concept of the layout was ok and it was in an average state of repair, but considering we were charged a fairly hefty £20 surcharge per person, to then find it absolutely packed with people (we counted 23 in total) was really unpleasant. We ended up just leaving after a few minutes. Reception were kind enough to refund our surcharge without any hassle. The value for money is reasonable but considering that the place we have decided to stay for the next couple of nights is broadly the same price with the surcharge, and has beautiful facilities all included, it wasn't great. I came away not necessarily feeling misled, but certainly oversold.
Whilst room was very clean, it was quite basic, far from the 'luxury' that the listing would suggest. It was a standard room but I would have at least expected a modern bathroom. Spa facilities were very poor, the general concept of the layout was ok and it was in an average state of repair, but considering we were charged a fairly hefty £20 surcharge per person, to then find it absolutely packed with people (we counted 23 in total) was really unpleasant. We ended up just leaving after a few minutes. Reception were kind enough to refund our surcharge without any hassle. The value for money is reasonable but considering that the place we have decided to stay for the next couple of nights is broadly the same price with the surcharge, and has beautiful facilities all included, it wasn't great. I came away not necessarily feeling misled, but certainly oversold.
10
M
Jan 22, 2025
·
Stayed 1 night
Hotel was very clean and well maintained. Hotels.com guests do not get spa included in price though and are charged £40 on arrival. This should be clearer advertised when booking.
Hotel was very clean and well maintained. Hotels.com guests do not get spa included in price though and are charged £40 on arrival. This should be clearer advertised when booking.
8
maxine
Sep 23, 2025
·
Stayed 1 night
Receptionist was super friendly & helpful 5* Lovely room overlooking the grounds Hotel is in a great location & well equipped super clean Whilst the food was lovely my meal arrived 45minutes after ordering & was wrong. No apology - very poor service.
Receptionist was super friendly & helpful 5* Lovely room overlooking the grounds Hotel is in a great location & well equipped super clean Whilst the food was lovely my meal arrived 45minutes after ordering & was wrong. No apology - very poor service.
8
Lesley
Feb 7, 2025
·
Stayed 1 night
Hotel is in a lovely location, we were lucky to get a view of the gardens (not the car park). Room was comfortable and clean, we were disappointed with the bathroom, there is mould on the ceiling and the shower mixer tap had the central section missing which would have shown how it worked (room 8 on group floor. Service in the bar was good, bar area was comfortable. Food was OK at dinner, disappointed with my breakfast order of smoked salmon and scrambled eggs as the eggs were dry and over cooked and not very hot. We were not impressed with the morning check out process, the bill was not itemised, I was not given an actual value of the bill until I asked just advised there was enough credit on my account to cover all charges. When I requested itemisation I was advised they could only give me a photo copy of the till receipt from the bar.
Hotel is in a lovely location, we were lucky to get a view of the gardens (not the car park). Room was comfortable and clean, we were disappointed with the bathroom, there is mould on the ceiling and the shower mixer tap had the central section missing which would have shown how it worked (room 8 on group floor. Service in the bar was good, bar area was comfortable. Food was OK at dinner, disappointed with my breakfast order of smoked salmon and scrambled eggs as the eggs were dry and over cooked and not very hot. We were not impressed with the morning check out process, the bill was not itemised, I was not given an actual value of the bill until I asked just advised there was enough credit on my account to cover all charges. When I requested itemisation I was advised they could only give me a photo copy of the till receipt from the bar.
10
Stephen
Nov 25, 2025
·
Stayed 3 nights
Clean room
Clean room
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally comfortable but often described as basic or dated, with some reporting uncomfortable mattresses and dim lighting; garden views are appreciated. Noise can affect certain rooms near the front or common areas.
Related guest reviews
10
carl
Jun 4, 2024
·
Stayed 1 night
It was ok —- a place to sleep. But a little dissapointing …. The write-up by Hotels.com , and the price of the rooms suggested/promissed something better—— for us , it was a basic hotel, with basic facilities—- pub-bar type “restaurant”, -crowded and noisy and cramped—dood was pub-grub really — nothing special —- room basic with low budget furnishings , bathroom the same— almost travelLodge or premier inn quality—- a place to speel - but not worth what they charge
It was ok —- a place to sleep. But a little dissapointing …. The write-up by Hotels.com , and the price of the rooms suggested/promissed something better—— for us , it was a basic hotel, with basic facilities—- pub-bar type “restaurant”, -crowded and noisy and cramped—dood was pub-grub really — nothing special —- room basic with low budget furnishings , bathroom the same— almost travelLodge or premier inn quality—- a place to speel - but not worth what they charge
6
Theresa
Jan 3, 2025
·
Stayed 1 night
Ok accommodation for a 1 night stay, mattress needs replacing. Bedding needs updating as quite rough. Room looks tired and dull. Bathroom requires upgrading, very dark and dingy, service panel for water pipes stuck on with blu-tak, not professional. Breakfast was awful, cheap ingredients and cooked to a poor quality. Staff were lovely, professional and approachable. For a 4 star hotel, I was very disappointed.
Ok accommodation for a 1 night stay, mattress needs replacing. Bedding needs updating as quite rough. Room looks tired and dull. Bathroom requires upgrading, very dark and dingy, service panel for water pipes stuck on with blu-tak, not professional. Breakfast was awful, cheap ingredients and cooked to a poor quality. Staff were lovely, professional and approachable. For a 4 star hotel, I was very disappointed.
6
Jacqueline
Nov 4, 2024
·
Stayed 1 night
The hotel itself was lovely staf were friendly and helpful and the room was nice and clean.. However, the bed was so uncomfortable and my back was so sore that i didnt have the best nights sleep
The hotel itself was lovely staf were friendly and helpful and the room was nice and clean.. However, the bed was so uncomfortable and my back was so sore that i didnt have the best nights sleep
10
Alan
Jun 17, 2024
·
Stayed 1 night
Very nice stay lovely setting very helpful staff only negative bed uncomfortable quite worn and soft mattress
Very nice stay lovely setting very helpful staff only negative bed uncomfortable quite worn and soft mattress
6
Christopher
Sep 30, 2025
·
Stayed 2 nights
Whilst room was very clean, it was quite basic, far from the 'luxury' that the listing would suggest. It was a standard room but I would have at least expected a modern bathroom. Spa facilities were very poor, the general concept of the layout was ok and it was in an average state of repair, but considering we were charged a fairly hefty £20 surcharge per person, to then find it absolutely packed with people (we counted 23 in total) was really unpleasant. We ended up just leaving after a few minutes. Reception were kind enough to refund our surcharge without any hassle. The value for money is reasonable but considering that the place we have decided to stay for the next couple of nights is broadly the same price with the surcharge, and has beautiful facilities all included, it wasn't great. I came away not necessarily feeling misled, but certainly oversold.
Whilst room was very clean, it was quite basic, far from the 'luxury' that the listing would suggest. It was a standard room but I would have at least expected a modern bathroom. Spa facilities were very poor, the general concept of the layout was ok and it was in an average state of repair, but considering we were charged a fairly hefty £20 surcharge per person, to then find it absolutely packed with people (we counted 23 in total) was really unpleasant. We ended up just leaving after a few minutes. Reception were kind enough to refund our surcharge without any hassle. The value for money is reasonable but considering that the place we have decided to stay for the next couple of nights is broadly the same price with the surcharge, and has beautiful facilities all included, it wasn't great. I came away not necessarily feeling misled, but certainly oversold.
8
maxine
Sep 23, 2025
·
Stayed 1 night
Receptionist was super friendly & helpful 5* Lovely room overlooking the grounds Hotel is in a great location & well equipped super clean Whilst the food was lovely my meal arrived 45minutes after ordering & was wrong. No apology - very poor service.
Receptionist was super friendly & helpful 5* Lovely room overlooking the grounds Hotel is in a great location & well equipped super clean Whilst the food was lovely my meal arrived 45minutes after ordering & was wrong. No apology - very poor service.
4
Derek
Jun 27, 2025
·
Stayed 1 night
Customer service terrible. Rooms were dated and facilities were two star. Was asked to pay £40 for a swim. That was after paying £200 for a basic room. No Smart TV - unbelievable. Hotel overpriced and over rated.
Customer service terrible. Rooms were dated and facilities were two star. Was asked to pay £40 for a swim. That was after paying £200 for a basic room. No Smart TV - unbelievable. Hotel overpriced and over rated.
8
Lesley
Feb 7, 2025
·
Stayed 1 night
Hotel is in a lovely location, we were lucky to get a view of the gardens (not the car park). Room was comfortable and clean, we were disappointed with the bathroom, there is mould on the ceiling and the shower mixer tap had the central section missing which would have shown how it worked (room 8 on group floor. Service in the bar was good, bar area was comfortable. Food was OK at dinner, disappointed with my breakfast order of smoked salmon and scrambled eggs as the eggs were dry and over cooked and not very hot. We were not impressed with the morning check out process, the bill was not itemised, I was not given an actual value of the bill until I asked just advised there was enough credit on my account to cover all charges. When I requested itemisation I was advised they could only give me a photo copy of the till receipt from the bar.
Hotel is in a lovely location, we were lucky to get a view of the gardens (not the car park). Room was comfortable and clean, we were disappointed with the bathroom, there is mould on the ceiling and the shower mixer tap had the central section missing which would have shown how it worked (room 8 on group floor. Service in the bar was good, bar area was comfortable. Food was OK at dinner, disappointed with my breakfast order of smoked salmon and scrambled eggs as the eggs were dry and over cooked and not very hot. We were not impressed with the morning check out process, the bill was not itemised, I was not given an actual value of the bill until I asked just advised there was enough credit on my account to cover all charges. When I requested itemisation I was advised they could only give me a photo copy of the till receipt from the bar.
4
Patricia
Sep 7, 2023
·
Stayed 3 nights
First night in room at front of hotel close to very busy road, difficulty sleeping. Service by some staff in restaurant very slow but food choice ok. On first evening small flies seen on restaurant window and following morning flies seen on fresh fruit. However, this was addressed promptly when hotel staff notified. A £20 hourly fee charged to each person booking on Hotel.com to access spa facilities. This was only explained on our arrival. This was most disappointing. Fabulous deserted beach within walking distance of hotel.
First night in room at front of hotel close to very busy road, difficulty sleeping. Service by some staff in restaurant very slow but food choice ok. On first evening small flies seen on restaurant window and following morning flies seen on fresh fruit. However, this was addressed promptly when hotel staff notified. A £20 hourly fee charged to each person booking on Hotel.com to access spa facilities. This was only explained on our arrival. This was most disappointing. Fabulous deserted beach within walking distance of hotel.
6
Sharon
Jul 3, 2025
·
Stayed 2 nights
Overpriced. I honestly think this hotel charges so much purely because they have a spa and golf course, the rooms certainly don't reflect the price.
Overpriced. I honestly think this hotel charges so much purely because they have a spa and golf course, the rooms certainly don't reflect the price.
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly, welcoming, and attentive across the hotel. However, service can be inconsistent, with slow meals, order errors, unhelpful responses at times, and occasional billing or refund issues.
Related guest reviews
10
Mark
Sep 29, 2025
·
Stayed 1 night
Extremely pleasant staff, so helpful and very polite. The room was clean and comfortable, food is excellent!
Extremely pleasant staff, so helpful and very polite. The room was clean and comfortable, food is excellent!
10
Sharon
Apr 28, 2025
·
Stayed 1 night
AMAZING!!! The restaurant team were simply the best. We had our 7 year old grandson with us who has autism, and the staff went well over and above for us. George spoke to him, Keiran the chef came out of the kitchen to see him. Truly exceptional and in his words “the best night ever”. Service goes a long way and this whole team nailed it, even with our annoyingly awkward requests with our meals. We love a night away and I have not experienced service like this for a long time. The management team should be proud of a truly exceptional front of house team, and of course a special mention to Keiran for making it a night to remember.
AMAZING!!! The restaurant team were simply the best. We had our 7 year old grandson with us who has autism, and the staff went well over and above for us. George spoke to him, Keiran the chef came out of the kitchen to see him. Truly exceptional and in his words “the best night ever”. Service goes a long way and this whole team nailed it, even with our annoyingly awkward requests with our meals. We love a night away and I have not experienced service like this for a long time. The management team should be proud of a truly exceptional front of house team, and of course a special mention to Keiran for making it a night to remember.
6
james
Nov 16, 2023
·
Stayed 3 nights
Decent hotel. Little overpriced. Clean and reasonble sized beds and bedrooms. Restaurant service is abysmal. Breakfast order must be given immediately server welcomes you or the wait can be an age. The breakfast is usually poor to average. Evening menu is poor. Food is average
Decent hotel. Little overpriced. Clean and reasonble sized beds and bedrooms. Restaurant service is abysmal. Breakfast order must be given immediately server welcomes you or the wait can be an age. The breakfast is usually poor to average. Evening menu is poor. Food is average
8
Aida
Nov 10, 2025
·
Stayed 2 nights
Staff is very nice and very attentive. The restaurant is very good. The atmosphere is nice.
Staff is very nice and very attentive. The restaurant is very good. The atmosphere is nice.
6
Aidan Thomas
Jun 20, 2024
·
Stayed 1 night
Nice place but tbe gym and spa were additional prices. The receptionist wasn’t very supportive when I arrived asking to use the gym so needed this to be escalated to management. The spa facilities then only allowed you to use th outdoor jacuzzi if you had a treatment. I don’t think I’ll visit again based on the additional costs for the gym and spa
Nice place but tbe gym and spa were additional prices. The receptionist wasn’t very supportive when I arrived asking to use the gym so needed this to be escalated to management. The spa facilities then only allowed you to use th outdoor jacuzzi if you had a treatment. I don’t think I’ll visit again based on the additional costs for the gym and spa
8
maxine
Sep 23, 2025
·
Stayed 1 night
Receptionist was super friendly & helpful 5* Lovely room overlooking the grounds Hotel is in a great location & well equipped super clean Whilst the food was lovely my meal arrived 45minutes after ordering & was wrong. No apology - very poor service.
Receptionist was super friendly & helpful 5* Lovely room overlooking the grounds Hotel is in a great location & well equipped super clean Whilst the food was lovely my meal arrived 45minutes after ordering & was wrong. No apology - very poor service.
6
John
Mar 11, 2024
·
Stayed 1 night
Food was not up to standard, service was very poor don't know if they where short on kitchen staff, but not good service at all
Food was not up to standard, service was very poor don't know if they where short on kitchen staff, but not good service at all
10
Mark
Aug 20, 2025
·
Stayed 1 night
From start to to end staff were great. Friendly. Helpful . Dinner was great breakfast was great. Spa great. Very relaxing in worth the money
From start to to end staff were great. Friendly. Helpful . Dinner was great breakfast was great. Spa great. Very relaxing in worth the money
10
John
Jun 21, 2023
·
Stayed 1 night
From the moment we walked into the Gailes Hotel, we were welcomed and there wasn’t anything that was too much trouble or effort for the wonderful staff throughout the Hotel. We will be back.
From the moment we walked into the Gailes Hotel, we were welcomed and there wasn’t anything that was too much trouble or effort for the wonderful staff throughout the Hotel. We will be back.
6
Neil
May 23, 2025
·
Stayed 1 night
Dog barking in one of the rooms at 8.30pm. Fire alarm went off for 30 seconds at 6.30am. Charged my card twice for the room and now I have to wait 5 days for a refund!!!
Dog barking in one of the rooms at 8.30pm. Fire alarm went off for 30 seconds at 6.30am. Charged my card twice for the room and now I have to wait 5 days for a refund!!!
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AI-generated summary based on recent guest reviews
Location
Guests describe a convenient setting that often feels peaceful, with pleasant garden outlooks. Some rooms experience traffic or early-morning noise.
Related guest reviews
8
Jenifer
Jul 26, 2023
·
Stayed 3 nights
Conveniently located.
Conveniently located.
8
Catherine
May 9, 2023
·
Stayed 1 night
There was plenty of space around the property.
There was plenty of space around the property.
10
James
Jul 4, 2024
·
Stayed 1 night
Very pleasant stay, just one night before hopping over to Arran. Hotel was very clean and the service was spot on.
Very pleasant stay, just one night before hopping over to Arran. Hotel was very clean and the service was spot on.
10
Alexander
Feb 24, 2024
·
Stayed 3 nights
A very comfortable room in a peaceful quiet area. The staff were very helpful and friendly. Nice decor and grounds. We hope to stay there again.
A very comfortable room in a peaceful quiet area. The staff were very helpful and friendly. Nice decor and grounds. We hope to stay there again.
10
Philip
May 23, 2025
·
Stayed 1 night
Nice, smart, comfortable, lots of parking space
Nice, smart, comfortable, lots of parking space
6
Gurjit
Dec 24, 2024
·
Stayed 3 nights
Peaceful & quiet very relaxing
Peaceful & quiet very relaxing
8
Karen
Apr 10, 2024
·
Stayed 2 nights
The hotel was lovely, the girls on reception were very nice and couldn't do enough for you. We were on the ground floor and in the mornings it was very noisy outside so couldn't sleep as long as we wanted. The rooms were lovely and the bed was extremely comfortable but the shower was not great, there wasn't good pressure of water and the water was only slightly warm so that was a big disappointment. Apart from that everything else was good.
The hotel was lovely, the girls on reception were very nice and couldn't do enough for you. We were on the ground floor and in the mornings it was very noisy outside so couldn't sleep as long as we wanted. The rooms were lovely and the bed was extremely comfortable but the shower was not great, there wasn't good pressure of water and the water was only slightly warm so that was a big disappointment. Apart from that everything else was good.
8
maxine
Sep 23, 2025
·
Stayed 1 night
Receptionist was super friendly & helpful 5* Lovely room overlooking the grounds Hotel is in a great location & well equipped super clean Whilst the food was lovely my meal arrived 45minutes after ordering & was wrong. No apology - very poor service.
Receptionist was super friendly & helpful 5* Lovely room overlooking the grounds Hotel is in a great location & well equipped super clean Whilst the food was lovely my meal arrived 45minutes after ordering & was wrong. No apology - very poor service.
8
Lesley
Feb 7, 2025
·
Stayed 1 night
Hotel is in a lovely location, we were lucky to get a view of the gardens (not the car park). Room was comfortable and clean, we were disappointed with the bathroom, there is mould on the ceiling and the shower mixer tap had the central section missing which would have shown how it worked (room 8 on group floor. Service in the bar was good, bar area was comfortable. Food was OK at dinner, disappointed with my breakfast order of smoked salmon and scrambled eggs as the eggs were dry and over cooked and not very hot. We were not impressed with the morning check out process, the bill was not itemised, I was not given an actual value of the bill until I asked just advised there was enough credit on my account to cover all charges. When I requested itemisation I was advised they could only give me a photo copy of the till receipt from the bar.
Hotel is in a lovely location, we were lucky to get a view of the gardens (not the car park). Room was comfortable and clean, we were disappointed with the bathroom, there is mould on the ceiling and the shower mixer tap had the central section missing which would have shown how it worked (room 8 on group floor. Service in the bar was good, bar area was comfortable. Food was OK at dinner, disappointed with my breakfast order of smoked salmon and scrambled eggs as the eggs were dry and over cooked and not very hot. We were not impressed with the morning check out process, the bill was not itemised, I was not given an actual value of the bill until I asked just advised there was enough credit on my account to cover all charges. When I requested itemisation I was advised they could only give me a photo copy of the till receipt from the bar.
4
Patricia
Sep 7, 2023
·
Stayed 3 nights
First night in room at front of hotel close to very busy road, difficulty sleeping. Service by some staff in restaurant very slow but food choice ok. On first evening small flies seen on restaurant window and following morning flies seen on fresh fruit. However, this was addressed promptly when hotel staff notified. A £20 hourly fee charged to each person booking on Hotel.com to access spa facilities. This was only explained on our arrival. This was most disappointing. Fabulous deserted beach within walking distance of hotel.
First night in room at front of hotel close to very busy road, difficulty sleeping. Service by some staff in restaurant very slow but food choice ok. On first evening small flies seen on restaurant window and following morning flies seen on fresh fruit. However, this was addressed promptly when hotel staff notified. A £20 hourly fee charged to each person booking on Hotel.com to access spa facilities. This was only explained on our arrival. This was most disappointing. Fabulous deserted beach within walking distance of hotel.
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AI-generated summary based on recent guest reviews
Dining
Dining feedback is mixed: several guests enjoyed tasty dinners and breakfasts, while others found breakfast poor to average, evening menus just okay, and service slow with occasional order errors. Some consider prices high.
Related guest reviews
10
Mark
Sep 29, 2025
·
Stayed 1 night
Extremely pleasant staff, so helpful and very polite. The room was clean and comfortable, food is excellent!
Extremely pleasant staff, so helpful and very polite. The room was clean and comfortable, food is excellent!
6
james
Nov 16, 2023
·
Stayed 3 nights
Decent hotel. Little overpriced. Clean and reasonble sized beds and bedrooms. Restaurant service is abysmal. Breakfast order must be given immediately server welcomes you or the wait can be an age. The breakfast is usually poor to average. Evening menu is poor. Food is average
Decent hotel. Little overpriced. Clean and reasonble sized beds and bedrooms. Restaurant service is abysmal. Breakfast order must be given immediately server welcomes you or the wait can be an age. The breakfast is usually poor to average. Evening menu is poor. Food is average
8
Diane
Dec 5, 2023
·
Stayed 1 night
Room was clean, beds comfortable but not a fan of mood lighting. With no light above mirror, room was quite dismal. Apart from small bedside lights covered by long shades thereby blocking light there was standard lamp with same style shades and overhead lights at door same as others. Room needs proper overhead light at mirror. Staff and food excellent as always but £5.15 for a bottle of plain water in room is extortionate.
Room was clean, beds comfortable but not a fan of mood lighting. With no light above mirror, room was quite dismal. Apart from small bedside lights covered by long shades thereby blocking light there was standard lamp with same style shades and overhead lights at door same as others. Room needs proper overhead light at mirror. Staff and food excellent as always but £5.15 for a bottle of plain water in room is extortionate.
8
Jason
Apr 17, 2024
·
Stayed 2 nights
Nice 2 day birthday break for my partner, hotel was spotlessly clean, rooms were well equipped, although a smart tv would have gave it 5 stars instead of 4, bed was exceptionally comfortable & massive, food was great but slightly overpriced we thought, the SPA suite wasn't the best but relaxing, SPA treatments were way overpriced for what was on offer, but we enjoyed our stay
Nice 2 day birthday break for my partner, hotel was spotlessly clean, rooms were well equipped, although a smart tv would have gave it 5 stars instead of 4, bed was exceptionally comfortable & massive, food was great but slightly overpriced we thought, the SPA suite wasn't the best but relaxing, SPA treatments were way overpriced for what was on offer, but we enjoyed our stay
8
Thomas
May 16, 2024
·
Stayed 3 nights
Lovely rooms great looking bar restaurant, Breakfast great , dining at the evening not so good!
Lovely rooms great looking bar restaurant, Breakfast great , dining at the evening not so good!
2
Gary
Aug 9, 2024
·
Stayed 5 nights
My stay was very poor for the money I paid. I was told I had to pay another £20 any time I wanted to use the leisure facilities. I had already paid almost £140 a night so for me this complete greed. The breakfast was not a pleasant experience. Limited choice and ran out of yoghurts on my first day and still had not replenished on day 5 of my stay. Room cleaning still wasn’t done at 3 PM one day when I came back from work so had to do without cleaning that day. And finally the staff were not friendly so I would never stay, nor recommend, this hotel to anyone.
My stay was very poor for the money I paid. I was told I had to pay another £20 any time I wanted to use the leisure facilities. I had already paid almost £140 a night so for me this complete greed. The breakfast was not a pleasant experience. Limited choice and ran out of yoghurts on my first day and still had not replenished on day 5 of my stay. Room cleaning still wasn’t done at 3 PM one day when I came back from work so had to do without cleaning that day. And finally the staff were not friendly so I would never stay, nor recommend, this hotel to anyone.
8
maxine
Sep 23, 2025
·
Stayed 1 night
Receptionist was super friendly & helpful 5* Lovely room overlooking the grounds Hotel is in a great location & well equipped super clean Whilst the food was lovely my meal arrived 45minutes after ordering & was wrong. No apology - very poor service.
Receptionist was super friendly & helpful 5* Lovely room overlooking the grounds Hotel is in a great location & well equipped super clean Whilst the food was lovely my meal arrived 45minutes after ordering & was wrong. No apology - very poor service.
8
Lesley
Feb 7, 2025
·
Stayed 1 night
Hotel is in a lovely location, we were lucky to get a view of the gardens (not the car park). Room was comfortable and clean, we were disappointed with the bathroom, there is mould on the ceiling and the shower mixer tap had the central section missing which would have shown how it worked (room 8 on group floor. Service in the bar was good, bar area was comfortable. Food was OK at dinner, disappointed with my breakfast order of smoked salmon and scrambled eggs as the eggs were dry and over cooked and not very hot. We were not impressed with the morning check out process, the bill was not itemised, I was not given an actual value of the bill until I asked just advised there was enough credit on my account to cover all charges. When I requested itemisation I was advised they could only give me a photo copy of the till receipt from the bar.
Hotel is in a lovely location, we were lucky to get a view of the gardens (not the car park). Room was comfortable and clean, we were disappointed with the bathroom, there is mould on the ceiling and the shower mixer tap had the central section missing which would have shown how it worked (room 8 on group floor. Service in the bar was good, bar area was comfortable. Food was OK at dinner, disappointed with my breakfast order of smoked salmon and scrambled eggs as the eggs were dry and over cooked and not very hot. We were not impressed with the morning check out process, the bill was not itemised, I was not given an actual value of the bill until I asked just advised there was enough credit on my account to cover all charges. When I requested itemisation I was advised they could only give me a photo copy of the till receipt from the bar.
6
John
Mar 11, 2024
·
Stayed 1 night
Food was not up to standard, service was very poor don't know if they where short on kitchen staff, but not good service at all
Food was not up to standard, service was very poor don't know if they where short on kitchen staff, but not good service at all
10
Mark
Aug 20, 2025
·
Stayed 1 night
From start to to end staff were great. Friendly. Helpful . Dinner was great breakfast was great. Spa great. Very relaxing in worth the money
From start to to end staff were great. Friendly. Helpful . Dinner was great breakfast was great. Spa great. Very relaxing in worth the money
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AI-generated summary based on recent guest reviews
10
Victoria
4 weeks ago
·
Stayed 1 night
Great breakfast, wonderful room and staff very friendly
Great breakfast, wonderful room and staff very friendly
8
Aileen
4 weeks ago
·
Stayed 1 night
Great apart from shower overflows when you have a shower . Does not drain away as if blocked .
Great apart from shower overflows when you have a shower . Does not drain away as if blocked .
10
JUNGIL
Aug 4, 2026
·
Stayed 7 nights
n/a
n/a
8
James
Jul 20, 2026
·
Stayed 1 night
The place seems to have had the bedrooms upgraded recently. Nice, roomy and comfortable. However, some “smaller details” niggled a bit… The rooms are not very noise proof - snoring on one side, conversations on the other, banging doors, very distracting and sleep preventing. Phone chargers inbuilt into head board did not work. Water pressure poor, affecting wash basin, shower and toilet needing re-flushed. Cooked breakfast not of best quality, and at 9am was not hot on being self-served from hot food holders. Staff really helpful and friendly. We usually use the sister hotel “The Waterside”, decided to try “The Gailes”, but would not return and will go back to The Waterside. Not terrible, pleasant, but the little things were niggly and mounted up - especially as it was a wedding anniversary night away.
The place seems to have had the bedrooms upgraded recently. Nice, roomy and comfortable. However, some “smaller details” niggled a bit… The rooms are not very noise proof - snoring on one side, conversations on the other, banging doors, very distracting and sleep preventing. Phone chargers inbuilt into head board did not work. Water pressure poor, affecting wash basin, shower and toilet needing re-flushed. Cooked breakfast not of best quality, and at 9am was not hot on being self-served from hot food holders. Staff really helpful and friendly. We usually use the sister hotel “The Waterside”, decided to try “The Gailes”, but would not return and will go back to The Waterside. Not terrible, pleasant, but the little things were niggly and mounted up - especially as it was a wedding anniversary night away.
10
Frances
Jul 20, 2026
·
Stayed 1 night
Great trip for our first anniversary, can’t wait to come back with our friends! We messaged them when we arrived and are planning to return all together!
Great trip for our first anniversary, can’t wait to come back with our friends! We messaged them when we arrived and are planning to return all together!
FAQs about The Gailes Hotel & Spa
Is parking available at the property?
Yes, parking is available on-site and is free of charge. However, parking height restrictions apply.
What type of breakfast is offered and what are the serving hours?
A complimentary cooked-to-order breakfast is served daily from 7 AM to 10 AM.
Does the property allow pets?
Yes, pets are allowed in specific rooms only, with a fee of GBP 15 per pet, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. There are also elevators available.
Where is the property located in relation to key landmarks?
The hotel is located near the beach, within a 5-minute drive of Irvine Beach and Western Gailes Golf Club. It is approximately 5.6 miles from Royal Troon Golf Club and 7.1 miles from Prestwick Golf Club.
Are children allowed to stay at the property?
Yes, children are allowed to stay at the property. The minimum age for children to stay for free has not been specified.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of GBP 15 per night. Advance request for rollaway beds is required. Cribs are not mentioned in the available information.
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Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-06: 267.81401351049806USD
- 2026-09-07: 166.64036429699706USD
- 2026-09-08: 141.24094159561156USD
- 2026-09-09: 397.68744611572265USD
- 2026-09-10: 219.5540435340576USD
- 2026-09-11: 415.0794655439453USD
- 2026-09-12: NO DATA
- 2026-09-13: 182.44451574926757USD
- 2026-09-14: 191.210194USD
- 2026-09-15: 211.2539809715576USD
- 2026-09-16: 192.07977368774414USD
- 2026-09-17: 192.07977368774414USD
- 2026-09-18: 239.52101420416258USD
- 2026-09-19: 420.7851909912109USD
- 2026-09-20: 180.18562696221923USD
- 2026-09-21: 182.22031005389402USD
- 2026-09-22: 182.4494464654541USD
- 2026-09-23: 192.01844125402832USD
- 2026-09-24: 192.01844125402832USD
- 2026-09-25: 251.65800757006835USD
- 2026-09-26: 258.9946117369995USD
- 2026-09-27: 238.7449407600708USD
- 2026-09-28: 182.86836224102782USD
- 2026-09-29: 210.3826099085083USD
- 2026-09-30: 182.92969467474364USD
- 2026-10-01: 169.22457393402098USD
- 2026-10-02: 198.52031773791504USD
- 2026-10-03: 236.40632690374755USD
- 2026-10-04: 229.19171362145994USD
- 2026-10-05: 178.30264320703125USD
- 2026-10-06: 229.19171362145994USD
- 2026-10-07: 195.87741838916014USD
- 2026-10-08: 224.09574749713133USD
- 2026-10-09: 214.73497791729736USD
- 2026-10-10: 214.5157561472778USD
- 2026-10-11: 196.38946794421386USD
- 2026-10-12: 175.518172USD
- 2026-10-13: 175.518172USD
- 2026-10-14: 173.19342799999998USD
- 2026-10-15: 155.33809861413573USD
- 2026-10-16: 173.62493661187744USD
- 2026-10-17: 214.94832894250487USD
- 2026-10-18: 196.45347857269286USD
- 2026-10-19: 197.9055390168457USD
- 2026-10-20: 196.45347857269286USD
- 2026-10-21: 223.8743973604126USD
- 2026-10-22: 223.21834606176756USD
- 2026-10-23: 216.99115303680418USD
- 2026-10-24: 214.73497791729736USD
- 2026-10-25: 196.32545731573487USD
- 2026-10-26: 196.6454927217407USD
- 2026-10-27: 196.45347857269286USD
- 2026-10-28: 196.38946794421386USD
- 2026-10-29: 196.45347857269286USD
- 2026-10-30: 213.26019715863038USD
- 2026-10-31: 214.66296817730714USD
- 2026-11-01: 173.46772125836182USD
- 2026-11-02: 187.13653561047363USD
- 2026-11-03: 173.56892509490967USD
- 2026-11-04: 175.08127152581787USD
- 2026-11-05: 189.57023424908448USD
- 2026-11-06: 191.33039350933836USD
The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Parking height restrictions apply.
- Pet fee: GBP 15 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: GBP 15.0 per night
- Facilities fee: GBP 20.00 per person, per day and includes use of: sauna; hot tub; fitness facilities
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-Smoking Rooms
Room Service
Dry Cleaning
Housekeeping
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Steam Room
Massage
Spa & Wellness Centre
Body Treatments
Facial Treatments
Picnic Area/Tables
Packed Lunches
Breakfast in the Room
Vending Machines
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Free Parking
Electric Car charging station
Parking Onsite
Services
Dry Cleaning
Housekeeping
Banquet Facilities
Bicycle Rental
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
Activities
Garden
Golf Course (nearby)
Cycling
Billiards
Outdoor Furniture
Table Tennis
Terrace
Fitness Center (nearby)
Internet
Free Wi-Fi