Is parking available at the property?

Parking is available at the property, including uncovered and valet options. Uncovered valet parking incurs a fee of MXN 250 per night, while nearby parking is also available for the same fee. Reservations are not required.

Are pets allowed at the property?

No pets or service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 15:00, and check-out is until 12:00. Early or late check-in/check-out may be available upon request but is subject to availability and may incur additional charges.

Is there an airport shuttle service available?

Yes, airport shuttle services are available for a surcharge of MXN 700 per room (one-way). Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features does the property offer?

The property features wheelchair-accessible facilities including a registration desk, on-site restaurant, lounge, and pool. There are also well-lit paths to the entrance and limited wheelchair accessibility throughout the property.

What is the location of the hotel in relation to nearby attractions?

The hotel is centrally located in Querétaro, just an 8-minute walk from Templo y Convento de la Santa Cruz and 10 minutes from Querétaro Cathedral. It is approximately 1 mile from Josefa Ortiz de Domínguez Auditorium and 2.5 miles from Corregidora Stadium.

Does the hotel have a swimming pool?

Yes, the property features an outdoor pool, which is accessible from 10:00 AM to 8:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property, but the minimum age for children to stay for free is not specified.

Mesón de Santa Rosa Luxury Hotel

What guests think

At El Mesón de Santa Rosa, guests highlight the superb historic center location and spacious, character-filled rooms, but also report recurring courtyard and street noise, mostly friendly service with occasional lapses, and cleanliness and maintenance that can feel inconsistent.

The colonial property features a courtyard restaurant and bar, plus a pool; there is no elevator and parking is off site with an extra fee that several guests found high. Breakfast and on-site dining earn praise for quality and ambience, though a few guests faced long waits or unprofessional interactions. Expect an atmospheric stay in the heart of the action, best for travelers who value historic charm and walkability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Historic property with a courtyard restaurant and bar and a pool; there is no elevator. Parking is off site via valet for an extra charge that several found high, and a few reports note utility or maintenance issues.

Related guest reviews

10

José Luis Zenizo

Aug 14, 2023

·

Stayed 1 night

No tiene estacionamiento, solo con costo adicional

10

Savier

May 6, 2024

·

Stayed 2 nights

This hotel is in the center of Querétaro and is absolutely delightful! The rooms are absolutely huge amd comfortable. The pool is great ant the food , var amd restaurant even better! 10/10

10

Lisa

Aug 9, 2024

·

Stayed 1 night

We only stayed here for one night. It’s a gorgeous hotel that sits in the heart of the city. The staff was incredibly friendly and helpful. The downside of the stay was that the air conditioner did not work and it was extremely hot, And the bed and pillows were hard. It was my last night in Mexico before leaving the country it made for a horrible night sleep. It seemed like it could’ve been a five star hotel but with my experience I will probably not return here.

10

JESUS A

Aug 2, 2024

·

Stayed 1 night

Todo muy bien, la atención del personal , el hotel limpio . Lo único malo es que no tienen estacionamiento propio , te ofrecen el servicio pero con costo extra de $250.00 el estacionamiento que está como a ocho cuadras (eso fue lo que nos comentaron). Fue la única inconformidad.

8

Arturo

Aug 23, 2025

·

Stayed 1 night

Un hotel en el centro de la ciudad, acceso en calle principal, no cuenta con estacionamiento en el área, tiene costo adicional, construcción antigua pero muy conservada y muy bonita. Habitaciones amplias; muy limpias. No hay elevador. El servicio de los empleados es muy amable. Costo~calidad me parece adecuado. Si se recomienda y si volvería a hospedarme.

2

jose juan

Dec 31, 2025

·

Stayed 1 night

Sin agua caliente para bañarse Habitación arriba de un bar

6

Daniel

Apr 14, 2025

·

Stayed 2 nights

This is a beautiful, historic property in the heart of Queretero, within walking distance of pretty much whatever you’d like to do. The staff was attentive and helpful for the most part. Unfortunately, my visit was marred by the failure of the water supply on my second night, which was not resolved by the time I checked out. I asked a couple of people at the front desk whether they would adjust my bill given the issue, but they were noncommittal at best. I understand that maintaining an old building can be a challenge, but the host should have been more willing to make up for the obvious inconvenience.

10

Harald

May 5, 2025

·

Stayed 2 nights

Ein wirklich besonderes und historisches Hotel mitten in der Altstadt von Queretaro. Die Zimmer sind sehr großzügig, es gibt einen wunderschönen Innenhof mit Restaurant, dazu einen kleinen Pool. Wirklich alles top!

8

Benjamin

Apr 13, 2025

·

Stayed 2 nights

Todo excelente Solo el precio del estacionamiento es alto

8

Luis

Oct 5, 2025

·

Stayed 1 night

Bien en general se me hace el precio alto para lo que es más por el centro y el estacionamiento caro, porque cobran por noche , el check out muy temprano, para el lugar donde está y no te ofrecen opciones

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Cleanliness

Cleanliness feedback is mixed: while many mention clean rooms, several report unclean bathrooms or floors, old or stained linens, and occasional pests. Housekeeping sometimes missed service or failed to replace items.

Related guest reviews

4

Rodrigo

Oct 18, 2022

·

Stayed 2 nights

There is no “Luxury” at this hotel. Bath tub was filthy. We had to change rooms in the middle of the night for our room was completely penetrated with gas paint. We complained and they stopped painting only to continue at night once we were asleep.

10

regina

Oct 17, 2024

·

Stayed 2 nights

Muy buena atencion y muy bien ubicado. Las hab amplias comodas y limpias

10

LUIS ALBERTO

Jan 18, 2026

·

Stayed 2 nights

MUY BUEN SERVICIO, HABITACION LIMPIA, MUY CONFORTABLE,

6

Patricia

Nov 1, 2025

·

Stayed 3 nights

The location is excellent, it is located across from the main Plaza de Armas. The room was not cleaned well. We found two small bugs in the bathroom in the trash can, and one on the sink counter. I noticed that the floor wasn’t cleaned well until our final day. There was a plant in the room that had dropped leaves before we arrived and those same leaves were there when we left. We also had a negative experience in the dining area. While having breakfast there the capitan came to our table to see how everything was. During small conversation he made a very crude remark that surprised both my husband and I, we were offended at his choice of words. His attire did not look professional for his position. During our stay we asked for change to use for tipping housekeeping and waiters but they were unable to assist us. The floors showed heavy wear and tear with deep gouges and cupping. One other thing, there was no coffeemaker in the room. It has been typical and expected at a room at these prices for us in the past.

6

Mauricio

Jan 28, 2024

·

Stayed 2 nights

El hotel está bonito pero tiene algunos detalles… El ruido en la madrugada y en la mañana es demasiado fuerte, no se puede descansar… Las almohadas están fatales y las sábanas estaban sucias!!

8

Arturo

Aug 23, 2025

·

Stayed 1 night

Un hotel en el centro de la ciudad, acceso en calle principal, no cuenta con estacionamiento en el área, tiene costo adicional, construcción antigua pero muy conservada y muy bonita. Habitaciones amplias; muy limpias. No hay elevador. El servicio de los empleados es muy amable. Costo~calidad me parece adecuado. Si se recomienda y si volvería a hospedarme.

6

MARIA

Oct 19, 2025

·

Stayed 1 night

The facilites are great, rooms are large, but sheets and towels are too old … that makes everything look old and not well maintained

10

Ana

Sep 19, 2025

·

Stayed 4 nights

Need to be more cleaned

6

Daniela

Jan 5, 2025

·

Stayed 2 nights

Les falta mucho por hacer en la limpieza, el primer día que llegué tomé agua en un vaso y quedó marcado mi labial, al siguiente día estaban los mismos vasos pues estaban manchados del labial, no dije nada, pero al tercer día, lo mismo, para rematar, al tercer día salimos temprano y llegamos como 8:30 pm y encontramos la habitación sin barrer, ni trapear y los vasos sucios, al dar el reporte y pedir que mandaran hacer limpieza el personal de recepción nos dijo que esperáramos al día siguiente, en pocas palabras hotel sucio y personal incompetente, no saben resolver situaciones, muy a nuestro pesar nos quedamos pues evidentemente no hacen reembolso, pero no volvería ni recomiendo

2

Sergio

Oct 13, 2023

·

Stayed 1 night

Terrible hotel. Sheets stained with blood, hair and bed bugs in the mattresses, dirty floors, checkin was at 3 and we got the rooms at midnight. We asked for a full refund. Management was lost in translation. Terrible experience never come to this hotel.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are notably large, comfortable, and full of historic character. Many guests report significant noise from the courtyard, restaurant, and surrounding streets, and a few note dated finishes or minor in-room maintenance issues.

Related guest reviews

10

Bradley

Apr 10, 2025

·

Stayed 4 nights

Great value for such a beautiful property. Perfectly situated in the middle of the historic area.

8

Adrian

Feb 6, 2025

·

Stayed 1 night

The facilities, service and location are great. Noisy. Pretty bad sound isolation. Loud music and people walking

10

Lisa

Aug 9, 2024

·

Stayed 1 night

We only stayed here for one night. It’s a gorgeous hotel that sits in the heart of the city. The staff was incredibly friendly and helpful. The downside of the stay was that the air conditioner did not work and it was extremely hot, And the bed and pillows were hard. It was my last night in Mexico before leaving the country it made for a horrible night sleep. It seemed like it could’ve been a five star hotel but with my experience I will probably not return here.

10

JUAN MANUEL

Jun 17, 2025

·

Stayed 1 night

hermoso lugar, con amplias y comodas habitaciones

4

Angela

Dec 28, 2024

·

Stayed 2 nights

Noisiest hotel ever slept in. All the rooms overlook the central courtyard restaurant that blasts music until midnight. Then in the morning even more noise when the music goes on again from 630am and moving table and chairs around. Service is average. Rooms are beautiful but disappointing because the noise.

10

Scott

Oct 20, 2025

·

Stayed 1 night

This was our second time staying here. Amazing location, huge comfortable rooms.

10

jorge

Apr 17, 2025

·

Stayed 1 night

Las habitaciones son muy amplias.

10

Carlos

Dec 28, 2024

·

Stayed 1 night

La habitación muy grande y cómoda, muy recomendable

8

IVAN DE JESUS

Aug 22, 2025

·

Stayed 1 night

Muy bonito lugar, las habitaciones muy amplias, el único problema es que se escucha mucho ruido en las habitaciones del restaurant que se encuentra en el hotel.

10

Marvin

Jul 29, 2025

·

Stayed 3 nights

The photos listed don’t do this place justice at all! It’s gorgeous! The location couldn’t be any better, the rooms are spacious, nice and clean, Internet is fast enough to work. We stayed here for 4 nights and would do it again in a heartbeat!

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, attentive, and helpful, with standout assistance mentioned. However, some guests experienced slow or unhelpful responses, missed orders, or unprofessional conduct in the restaurant, and a few service lapses at reception or housekeeping.

Related guest reviews

10

Joseph

Apr 19, 2025

·

Stayed 6 nights

Beautiful expansive room. Great location and helpful friendly staff. In particular, Armando Mendoza at the reception desk was really helpful and great in our many inquiries & requests. Thank you for a lovely stay!

10

Pamela

Sep 1, 2024

·

Stayed 3 nights

Staff was very attentive. Tony the night manager went above and beyond to make our stay enjoyable.

2

Carlos

Jun 24, 2024

·

Stayed 1 night

Service was terrible starting with getting our room until 4:30pm when the standard check in time was an hour earlier. Staff was not friendly and ignored our request for additional services. During our last day in the room a staff personnel walked in to the room without knocking claiming to be looking for a QR code. Stay away from this supposedly 5 star hotel.

10

Edgar

Sep 22, 2025

·

Stayed 2 nights

Excelente lugar con habitaciones súper amplias y cómodas y el personal super atentos sobre todo los meseros

6

Patricia

Nov 1, 2025

·

Stayed 3 nights

The location is excellent, it is located across from the main Plaza de Armas. The room was not cleaned well. We found two small bugs in the bathroom in the trash can, and one on the sink counter. I noticed that the floor wasn’t cleaned well until our final day. There was a plant in the room that had dropped leaves before we arrived and those same leaves were there when we left. We also had a negative experience in the dining area. While having breakfast there the capitan came to our table to see how everything was. During small conversation he made a very crude remark that surprised both my husband and I, we were offended at his choice of words. His attire did not look professional for his position. During our stay we asked for change to use for tipping housekeeping and waiters but they were unable to assist us. The floors showed heavy wear and tear with deep gouges and cupping. One other thing, there was no coffeemaker in the room. It has been typical and expected at a room at these prices for us in the past.

10

Tim

Feb 28, 2025

·

Stayed 1 night

I got there at 2:00am and was greeted and checked in expeditiously. Excellent customer service. Room was excellent, absolutely no complaints.

6

Daniel

Apr 14, 2025

·

Stayed 2 nights

This is a beautiful, historic property in the heart of Queretero, within walking distance of pretty much whatever you’d like to do. The staff was attentive and helpful for the most part. Unfortunately, my visit was marred by the failure of the water supply on my second night, which was not resolved by the time I checked out. I asked a couple of people at the front desk whether they would adjust my bill given the issue, but they were noncommittal at best. I understand that maintaining an old building can be a challenge, but the host should have been more willing to make up for the obvious inconvenience.

10

Antonia

Aug 19, 2025

·

Stayed 1 night

Excellent location and staff extremely friendly and helpful! I will definitely return to stay soon!

10

DAVID

Apr 26, 2023

·

Stayed 4 nights

Our stay at Mesón de Santa Rosa Luxury Hotel was excellent. Our room "Olimpia" combined with the staff service exceeded our expectations. The staff could not have been more helpful and no request went unfulfilled. We not only recommend this hotel we will be returning guests on future trips to Queretaro. A special thanks to Polo for his help and the waitress who arranged the chicken soup and crackers. Dave

6

Sabino

Aug 19, 2025

·

Stayed 1 night

Hotel is very nice and we always get a wonderful attention. Restaurant was this time overwhelm and my wife could not ever get her breakfast. But other than that everything was good.

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Location

Superb central location on or near Plaza de Armas, walkable to restaurants, shops, and sights; several guests also felt the area was safe. The prime setting contributes to street and nightlife noise for many.

Related guest reviews

10

Bradley

Apr 10, 2025

·

Stayed 4 nights

Great value for such a beautiful property. Perfectly situated in the middle of the historic area.

10

Daisy

Oct 26, 2025

·

Stayed 3 nights

Beautiful, clean, great service, perfect spot to walk in the zona centro histórico

10

Christine

May 15, 2023

·

Stayed 4 nights

Best choice for central location on one of the main town squares near everything and very safe. The hotel is in a stunning historic building with open Mexican courtyards and a pool, but rooms are modern and elegant. You will have every service from the absolutely best staff starting with Inaki, Guadalupe, Dulce, Mariela, Valentina and all. I came for 4 nights and stayed 7 because it was so charming. The bar and lounge are spacious and sophisticated and Mariela can prepare anything you fancy. The restaurant is called Josefa for the magnificent Chef. Stay long enough to work your way through her fantastic breakfast and dinner menus. The quiet police presence at the adjacent Plaza de Armas state building makes the square and this hotel a good choice for single travelers who can safely explore the other good restaurants within a two minute walk …including the Chucho el Roto across the street with live music. There are mostly local people and not too many tourists. Finally, fairly Accessible for guests who can stay in street level rooms with very few steps. It’s a short walk to the Regional Museum and Art Museum and all shopping. If you don’t stay at the Meson de Santa Rosa, be sure to visit the restaurant & bar!

10

Gilberto

Nov 2, 2025

·

Stayed 2 nights

Excelent location

6

Patricia

Nov 1, 2025

·

Stayed 3 nights

The location is excellent, it is located across from the main Plaza de Armas. The room was not cleaned well. We found two small bugs in the bathroom in the trash can, and one on the sink counter. I noticed that the floor wasn’t cleaned well until our final day. There was a plant in the room that had dropped leaves before we arrived and those same leaves were there when we left. We also had a negative experience in the dining area. While having breakfast there the capitan came to our table to see how everything was. During small conversation he made a very crude remark that surprised both my husband and I, we were offended at his choice of words. His attire did not look professional for his position. During our stay we asked for change to use for tipping housekeeping and waiters but they were unable to assist us. The floors showed heavy wear and tear with deep gouges and cupping. One other thing, there was no coffeemaker in the room. It has been typical and expected at a room at these prices for us in the past.

6

LUIS HECTOR

Oct 21, 2024

·

Stayed 2 nights

Muy bueno en general. Inconvenientes : se califican como 5 estrellas y no tienen estacionamiento. Si bien, cuentan con valet, lo cobran aparte. Eso no es 5 estrellas. Y, por la excelente ubicación en el centro, por las noches no puedes dormir debido al exceso de ruido de fiestas de los antros alrededor

10

Vianey

Dec 10, 2024

·

Stayed 1 night

Very safe with all the amenities one could ask for.Everything is at a walkable distance for dinning very lovely staff

10

Scott

Oct 20, 2025

·

Stayed 1 night

This was our second time staying here. Amazing location, huge comfortable rooms.

10

Rafael

Sep 7, 2025

·

Stayed 3 nights

Great property very convenient location plenty to see in the area

10

jesus

Jul 18, 2025

·

Stayed 2 nights

La propiedad, está muy bien ubicada y con acceso al centro histórico de Querétaro

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Dining

Breakfast and the on-site restaurant and bar receive frequent praise for quality and atmosphere, with some enjoying live music. Issues include occasional long waits, missed orders, uneven buffet quality, and a few comments about high prices or unprofessional conduct.

Related guest reviews

10

Marco

Oct 26, 2024

·

Stayed 1 night

Best Experience ever . The property is a dream . Staff is great. Piano player at the restaurant is excellent. We ll be back for sure

10

ANA

Jan 28, 2024

·

Stayed 1 night

Súper bien ubicada y la comida deliciosa

8

Angel Gabriel

Feb 6, 2026

·

Stayed 2 nights

Solo un fallo en el restaurante-Bar

6

Patricia

Nov 1, 2025

·

Stayed 3 nights

The location is excellent, it is located across from the main Plaza de Armas. The room was not cleaned well. We found two small bugs in the bathroom in the trash can, and one on the sink counter. I noticed that the floor wasn’t cleaned well until our final day. There was a plant in the room that had dropped leaves before we arrived and those same leaves were there when we left. We also had a negative experience in the dining area. While having breakfast there the capitan came to our table to see how everything was. During small conversation he made a very crude remark that surprised both my husband and I, we were offended at his choice of words. His attire did not look professional for his position. During our stay we asked for change to use for tipping housekeeping and waiters but they were unable to assist us. The floors showed heavy wear and tear with deep gouges and cupping. One other thing, there was no coffeemaker in the room. It has been typical and expected at a room at these prices for us in the past.

8

Denise

Jul 22, 2024

·

Stayed 1 night

Sí regresaría. Tuve que viajar a Querétaro, me llevé a mi mamá y estuvimos a gusto. La ubicación es inmejorable. El staff exceptuando una chica, fueron todos increíblemente amables y serviciales. Las habitaciones son super espaciosas pero mejoraría la iluminación porque son algo oscuras y no se disfrutan lo suficiente por la falta de luz o buenos angulos de luz. El bar, animadísimo con un grupazo de música, tocaron puros éxitos que casi todos conocemos sin importar las edades, éxitos de Beatles, Creedence, Eagles, Roolings, todas esas, estuvo buenísimo. El buffet de finde semana,muy rico así que pasan el examen con buenas calificaciones :P

10

Beatriz

Aug 5, 2024

·

Stayed 1 night

I loved this hotel! Beautiful and comfortable. And the food was wonderful at their restaurant.

10

Jessica

Apr 15, 2025

·

Stayed 1 night

Hotel was excellent. Food was best I had this trip to Mexico.

10

Harald

May 5, 2025

·

Stayed 2 nights

Ein wirklich besonderes und historisches Hotel mitten in der Altstadt von Queretaro. Die Zimmer sind sehr großzügig, es gibt einen wunderschönen Innenhof mit Restaurant, dazu einen kleinen Pool. Wirklich alles top!

6

Sabino

Aug 19, 2025

·

Stayed 1 night

Hotel is very nice and we always get a wonderful attention. Restaurant was this time overwhelm and my wife could not ever get her breakfast. But other than that everything was good.

10

Pearl

Mar 5, 2023

·

Stayed 2 nights

El hotel es hermoso, las instaciones bellas y cómodas, gran gusto en la decoración y espacios , un patio central hermoso, piscina. Restaurante bonito y muy cómodo para hacer sobremesa, los alimentos regular, no me cautivó el buffet. Tiene una biblioteca bella. Las habitaciones lindas cómodas amplias, no es muy silencioso por la mañana,se escuchan los ruidos fácilmente. Todo es accesible , tiendas restaurantes , andadores literal sales del hotel al corazón del la ciudad. El personal es amable En general una estancia cómoda y agradable volvería porsupuesto.

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AI-generated summary based on recent guest reviews

Mesón de Santa Rosa Luxury Hotel

About this property

Location

Room options

Suite Deluxe

Suite Imperial Doble

Master Double

Suite Imperial King

Master King

Guest reviews of Mesón de Santa Rosa Luxury Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Mesón de Santa Rosa Luxury Hotel