Name: Holiday Inn Ipswich Orwell by IHG
Address: The Havens, Ransomes Europark, Ipswich, England, United Kingdom, Ipswich, Suffolk, GB
Price range: US$57–US$229 per night
Rating: 8.28

What guests think

Across recent reviews, Holiday Inn Ipswich Orwell by IHG is praised for very friendly, helpful staff and generally clean, comfortable, spacious rooms, with a convenient road-side location and parking that suits trips around Suffolk and Ipswich.

Food feedback is mixed: many enjoyed breakfast, but others reported lukewarm or overcooked items, limited evening menus, slow service, and occasional higher prices. Common drawbacks include some dated areas, hot rooms with limited ventilation or no air-con, bed configurations causing gaps, and occasional housekeeping or maintenance issues. Overall, expect a comfortable, good-value stay geared to practical needs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is free and easy, and several reviews note the hotel is dog friendly. Little else about facilities is consistently mentioned.

Related guest reviews

10

George

24 Jun 2025

·

Stayed 2 nights

I have stayed here before and found it well maintained, clean, comfortable and safe. On this visit the hotel did not disappoint either, though the bar staff left a lot to be desired, three chatting while you wait in an empty bar is not good. A big contrast to the young man on reception, welcoming, quick and efficient. Convenient for Ipswich, Felixstowe and even Bury St Edmund are a very easy drive

8

Alastair

2 Jan 2024

·

Stayed 2 nights

Proper hotel with a decent lobby area containing easy chairs. Could not hear the traffic from the nearby A14 which was a nice surprise. The room was a very good size and well equipped with a huge (and comfy) bed, and a generous desk, only quibble being no easy chair (desk chair was top quality though!!). Not everyone wants to sit on the bed to read. Car park bays are shown by different coloured bricks, (no white paint at all) so are invisible in the dark and/or rain, might be an issue when the car park is full. There was a mix up about breakfast but we'll never know if that was a glitch in Expedia's systems or the Hotel's. Staff were super helpful. Anyway - would definitely go again

8

Katherine

27 Aug 2023

·

Stayed 1 night

I made a mobile room service order around midnight, I waited about an hour before calling reception to ask what was happening with my order. I was informed that the mobile orders seem to glitch out and we’re not being sent to the kitchen/reception - after phoning it took about 20 mins before I got my food.

10

Gail

12 Jul 2024

·

Stayed 3 nights

Staff were friendly & very helpful. Food was good and good value. Parking was excellent. Downstairs rooms were spacious. Very clean throughout. Very pleasant stay.

10

Sarah

5 Oct 2025

·

Stayed 1 night

Brilliant for the dog

10

Derrick

21 Dec 2024

·

Stayed 1 night

The staff were superb in helping our low-mobility family member. The hotel is easily accessed from the A14 and is handy for reaching the Nuffield Trust Hospital at Martlesham. Parking at the hotel is free of charge.

8

Chantal

13 Nov 2023

·

Stayed 2 nights

Front reception had excellent staff. Friendly, engaging and helpful. One bar staff was grumpy and rude. Room was clean and as facing away from the A12, quiet. Recommend and will stay again.

8

r

17 Mar 2025

·

Stayed 1 night

good value compared to Premier Inn as it's a proper hotel with well equipped bedrooms, mini-gym free water and nibbles and optional room service.

10

Sally

20 May 2024

·

Stayed 3 nights

The staff were absolutely superb. Nothing was too much trouble and they made my husband, granddaughter and dog very welcome. The Sunday morning breakfast was a bit chaotic. Very busy and the hot food was disappearing very quickly, so there was always a key item missing. The staff were doing their best though. Lots of ceiling cobwebs in the room!

10

Alyson

12 Jul 2023

·

Stayed 3 nights

We really enjoyed our stay easy to find hotel not far from coast plenty of parking loved that we had a ground floor room but had no disturbances.

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Cleanliness

Many guests found rooms and common areas clean, but some reported musty or damp smells, cobwebs, dirty carpets, and missed servicing. Parts of the property look a little tired.

Related guest reviews

8

Caroline

18 Sept 2025

·

Stayed 3 nights

The only slightly iffy thing was that the bathroom smells a bit damp. Other wise a lovely hotel and good breakfast All staff were lovely and friendly.

8

J

8 May 2024

·

Stayed 1 night

The hotel was nice. We had a suite and the room was a good size, clean and comfortable. The hotel overall looks tired and dated and is desperate for a refurb. The doors and windows at the back looked dreadful and were desperate to be painted. The carpets have been down so long it was like walking on paper. The staff were lovely and always helpful. Breakfast was extremely disappointing. The hot buffet was frankly poor. The fried eggs had been under the lights way too long. The yolk and white were solid and inedible. The scrambled eggs were also poor. Apparently they are made with fresh eggs but the taste and texture made me believe it was powdered. Dry and tasteless. No fresh bananas either day. One day you can understand they could have time out but 2 just says they haven’t been ordered. Maybe take the empty container and sign away? It was quiet which does make it difficult to have a rapid turnover of food but the hotel was fully booked so you have to question why so few chose to have breakfast. I have been to other Holiday Inns where the staff are threadbare as it is so busy. If I stayed at this hotel again I wouldn’t book breakfast. It was included for one night but we paid extra for the other. We stayed for 2 nights and there was no service to the room. Not end of the world but included in the room were drinks/snacks etc and we had used glasses/mugs. A member of staff knocked to see if we wanted anything but it should have been replenished without having to ask

8

Ian

6 Nov 2024

·

Stayed 2 nights

The hotel is a little tired and worn around the edges. The staff and in particular Laura were excellent and could not do enough for you.

8

Leah

13 Oct 2024

·

Stayed 1 night

The hotel was generally clean and the staff were very friendly. The hotel was a little tired looking and the room could have done with plugs by the bed and a shower that didn't soak the floor, but it was very spacious and perfectly comfortable. When we came back late from a wedding party the reception desk was unmanned (with a sign), but the computer was visibally still logged in and easy for anyone to access (mirror behind reception desk displayed this), which was a bit of a worrying GDPR failure waiting to happen.

10

Adrian

8 Dec 2025

·

Stayed 1 night

Well presented and clean room. Staff at reception competent and helpful. Good overall value for money for a Sunday night stay.

6

Michael

29 Sept 2025

·

Stayed 2 nights

The room smelt musty

10

Susan

28 Dec 2025

·

Stayed 1 night

Lovely clean comfortable room very friendly helpful staff I didn’t take breakfast but my family did and said it was good

10

Sab

5 Oct 2025

·

Stayed 1 night

Clean modern room don't let the old style fool you

10

Sally

20 May 2024

·

Stayed 3 nights

The staff were absolutely superb. Nothing was too much trouble and they made my husband, granddaughter and dog very welcome. The Sunday morning breakfast was a bit chaotic. Very busy and the hot food was disappearing very quickly, so there was always a key item missing. The staff were doing their best though. Lots of ceiling cobwebs in the room!

6

Douglas

17 Sept 2023

·

Stayed 1 night

The carpet was dirty, basic the buffet was limited for the price. There were boisy children running about in the bar area so no chance of having a quiet drink.The fire alarm went off about 8am ish.Sunday morning Maybe there should be a notification about the wedding then it would have given people the choice to book or notz. I think we deserve a refund or some vouchers.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with large beds and some modern bathrooms. Recurring gripes include zip-linked king beds causing gaps, warm rooms with limited ventilation or no air-con, few bedside sockets, occasional noise, and uncomfortable sofabeds.

Related guest reviews

6

Rainiar

17 Sept 2023

·

Stayed 1 night

Not too bad for a place to rest your head. Room was warm as there is no a/c and windows only open a hair. Fire alarm went off at 7:30am waking the family. No partial refund or services offered due to the interruption. Staff was friendly and helpful.

10

Karen

15 Jun 2023

·

Stayed 1 night

Excellent rooms with plenty of space and very comfortable. All the staff were very helpful

8

debby

26 May 2025

·

Stayed 1 night

Great stay. Room was very nice. Bathroom was very midern and smart. Breakfast was good. Reception lady was lovely and helpful too. Only tiny observation is the sealed unit window in our room had blown-wooden frames so probably due an upgrade in due course- with no detriment to our stay of course though.

8

Kev

24 Jan 2023

·

Stayed 1 night

Nice place and staff. Ideal location for my work. Only bad thing was lack of 240v socket near the bed, apart from a round pin socket! Fortunately I had extension lead with me!

10

Susan

3 Dec 2023

·

Stayed 1 night

Beautiful large room, very comfortable, quiet and clean

4

Gill

22 Sept 2025

·

Stayed 2 nights

King bed is not a king bed - it’s two singles zipped together on castors making it an uncomfortable sleep. Bathroom flooded with a short shower. Reported to reception and was told as they are busy it would be an inconvenience for housekeeping to move us. We were offered member points which we declined as we rarely stay in HI. We were offered 2 free drinks again - adding insult to injury. Hotel is noisy- you can hear other rooms, banging on floor above and the breakfast is overpriced for a cold selection of food. Nice enough staff but seemingly apologetic but happy to allow guests to continue in rooms they are unhappy with. Would never recommend.

2

Jonathan

13 Sept 2025

·

Stayed 1 night

The double bed was awful and the biggest gap in the bed and I want to raise a complaint

10

Susan Lynne

17 Aug 2024

·

Stayed 3 nights

It was very nice bit too hot in the room but there were fans

10

Ritesh

13 Sept 2025

·

Stayed 1 night

The room was very spacious

10

Lisette Tonia

5 Aug 2024

·

Stayed 1 night

Lovely spacious room with a very good sized bed. All facilities were top notch!

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Service

Service stands out as friendly, helpful and accommodating, with staff often praised for efficiency and support during busy periods or special requests. A few noted lapses such as slow or inattentive bar service, an unmanned reception late, or reluctance to move rooms.

Related guest reviews

10

George

24 Jun 2025

·

Stayed 2 nights

I have stayed here before and found it well maintained, clean, comfortable and safe. On this visit the hotel did not disappoint either, though the bar staff left a lot to be desired, three chatting while you wait in an empty bar is not good. A big contrast to the young man on reception, welcoming, quick and efficient. Convenient for Ipswich, Felixstowe and even Bury St Edmund are a very easy drive

10

John

9 Aug 2025

·

Stayed 1 night

Very helpful staff at reception and in the restaurant also the fact that an early breakfast was available to collect from reception as we left before it's normal opening, great stay

10

Satish

3 Aug 2025

·

Stayed 2 nights

Another fantastic stay at this hotel. Staff were amazing as always. Breakfast is wholesome and top rated. Good location to visit places in Suffolk and Norfolk. Will keep visiting every year!

10

Adrian

8 Dec 2025

·

Stayed 1 night

Well presented and clean room. Staff at reception competent and helpful. Good overall value for money for a Sunday night stay.

10

Diane

19 Nov 2025

·

Stayed 1 night

Staff were excellent, coped well as was very busy. Lovely hotel.

10

Irene

13 Dec 2025

·

Stayed 1 night

Lovely room great staff fantastic value

4

Gill

22 Sept 2025

·

Stayed 2 nights

King bed is not a king bed - it’s two singles zipped together on castors making it an uncomfortable sleep. Bathroom flooded with a short shower. Reported to reception and was told as they are busy it would be an inconvenience for housekeeping to move us. We were offered member points which we declined as we rarely stay in HI. We were offered 2 free drinks again - adding insult to injury. Hotel is noisy- you can hear other rooms, banging on floor above and the breakfast is overpriced for a cold selection of food. Nice enough staff but seemingly apologetic but happy to allow guests to continue in rooms they are unhappy with. Would never recommend.

10

paul

24 Aug 2025

·

Stayed 1 night

Friendly and efficient staff. Very good stay.

10

Susan

28 Dec 2025

·

Stayed 1 night

Lovely clean comfortable room very friendly helpful staff I didn’t take breakfast but my family did and said it was good

10

Pauline

11 Jun 2024

·

Stayed 1 night

This trip had to be cancelled at very short notice due to a serious family health crisis. The hotel kindly waived their charge as I had booked a non cancellation room. Obviously did not expect this. Thank you holiday inn for stepping up this time. Next time I will definitely stop with you if I can

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Location

Convenient for drivers, just off the A12 and A14 and handy for Ipswich, Felixstowe, the coast and wider Suffolk; easy to find and a practical base for exploring. Some rooms are quiet despite proximity to main roads.

Related guest reviews

10

Leslie

3 Apr 2023

·

Stayed 3 nights

Likes the walk ability of the hotel to a number of things

10

George

24 Jun 2025

·

Stayed 2 nights

I have stayed here before and found it well maintained, clean, comfortable and safe. On this visit the hotel did not disappoint either, though the bar staff left a lot to be desired, three chatting while you wait in an empty bar is not good. A big contrast to the young man on reception, welcoming, quick and efficient. Convenient for Ipswich, Felixstowe and even Bury St Edmund are a very easy drive

8

Paul

22 Jan 2023

·

Stayed 1 night

It was near to our destination and we have stayed there before.The price was extremely competitive and there were plenty of opportunities nearby you can eat shop and exercise we didnt do any of that tho

10

Satish

3 Aug 2025

·

Stayed 2 nights

Another fantastic stay at this hotel. Staff were amazing as always. Breakfast is wholesome and top rated. Good location to visit places in Suffolk and Norfolk. Will keep visiting every year!

8

Raakhee

12 Jul 2023

·

Stayed 1 night

Great location. Large room.

10

Derrick

21 Dec 2024

·

Stayed 1 night

The staff were superb in helping our low-mobility family member. The hotel is easily accessed from the A14 and is handy for reaching the Nuffield Trust Hospital at Martlesham. Parking at the hotel is free of charge.

10

Matti

3 Jan 2023

·

Stayed 19,359 nights

Great location for exploring the beaches, towns, castles and attractions in suffolk, also great for families with children to dine in.

8

Mrs. P.

26 May 2025

·

Stayed 2 nights

The good position just from the vA12.

10

Sonja

5 Dec 2025

·

Stayed 1 night

Lovely staff Great Location for me

10

Alyson

12 Jul 2023

·

Stayed 3 nights

We really enjoyed our stay easy to find hotel not far from coast plenty of parking loved that we had a ground floor room but had no disturbances.

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Dining

Breakfast is often described as good or excellent, with dietary requests accommodated. However, several reviews report inconsistent quality and availability, limited or slow dinner service, occasional menu restrictions, and some finding prices high.

Related guest reviews

8

J

8 May 2024

·

Stayed 1 night

The hotel was nice. We had a suite and the room was a good size, clean and comfortable. The hotel overall looks tired and dated and is desperate for a refurb. The doors and windows at the back looked dreadful and were desperate to be painted. The carpets have been down so long it was like walking on paper. The staff were lovely and always helpful. Breakfast was extremely disappointing. The hot buffet was frankly poor. The fried eggs had been under the lights way too long. The yolk and white were solid and inedible. The scrambled eggs were also poor. Apparently they are made with fresh eggs but the taste and texture made me believe it was powdered. Dry and tasteless. No fresh bananas either day. One day you can understand they could have time out but 2 just says they haven’t been ordered. Maybe take the empty container and sign away? It was quiet which does make it difficult to have a rapid turnover of food but the hotel was fully booked so you have to question why so few chose to have breakfast. I have been to other Holiday Inns where the staff are threadbare as it is so busy. If I stayed at this hotel again I wouldn’t book breakfast. It was included for one night but we paid extra for the other. We stayed for 2 nights and there was no service to the room. Not end of the world but included in the room were drinks/snacks etc and we had used glasses/mugs. A member of staff knocked to see if we wanted anything but it should have been replenished without having to ask

10

Charlotte

19 May 2024

·

Stayed 1 night

Another great stay, spotless room, fantastic staff, great food.

10

William

18 Aug 2025

·

Stayed 2 nights

Stayed for two nights , staff were very friendly, bed comfortable and food was very good

10

Graham

3 Jul 2024

·

Stayed 1 night

Very friendly staff, good food, comfortable rooms, easy parking, perfect, will be back

8

Symon

24 Jul 2023

·

Stayed 2 nights

Everything I'd expect from a Holiday Inn as far as the hotel is concerned. The only reason I would not give it 5 stars all around is that the restaurant was not great. We were limited to pizza (while the kitchen was still open) on Friday evening. While on Saturday evening there was a lack of staff so food took a long time to arrive and then when my food arrived the chicken was leathery. We were refunded 50% of the meal since we didn't want the drinks offered. I don't view this as a problem with the staff (who were all polite and helpful) but as a problem with the quality of the produce. The food served at breakfast was absolutely fine. Other than problems with the food the visit was fine.

6

Lynsey

11 Mar 2023

·

Stayed 1 night

Room was comfy but there was limited options for food in the evening as they said they were waiting for a delivery. Food was expensive. Staff were a little surly at times.

10

Fiona

28 Sept 2025

·

Stayed 1 night

We were so impressed with the standard of service we received - thanks to all the staff! We requested an early check in so that we could get changed in time for going to a wedding nearby, and nothing was a problem. The welcome we received each time we returned to the hotel was warm and genuine. The breakfast was delicious too. Again, it was no problem at all when we requested some vegan items. Nothing and no one could have been better!

10

Debbie

25 Nov 2024

·

Stayed 1 night

Comfortable room Great breakfast

10

Sally

20 May 2024

·

Stayed 3 nights

The staff were absolutely superb. Nothing was too much trouble and they made my husband, granddaughter and dog very welcome. The Sunday morning breakfast was a bit chaotic. Very busy and the hot food was disappearing very quickly, so there was always a key item missing. The staff were doing their best though. Lots of ceiling cobwebs in the room!

10

Paula

28 Jan 2024

·

Stayed 2 nights

Booked this as needed to be able to go to a workshop and too far to drive. Arrived easily, parking was easy. The check in was very smooth, and I had arrived in time to order food. The food was freshly cooked, staff service was a little slow but the bar was initially quiet. The room was clean and nicely furnished, very comfortable. I had paid for breakfast, there was the usual array of pastries, cereals and fruit. Unfortunately the cooked breakfast was not as good, food was left standing for too long, the scrambled eggs had seen better days, I avoided the cooked breakfast the next day. With the breakfast area being quiet, maybe less wasteful and more appetising would be to consider fresh cooking to order. Everything else was excellent the staff were friendly and helpful

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Month	Average price
January	US$108
February	US$110
March	US$115
April	US$100
May	US$102
June	US$114
July	US$117
August	US$113
September	US$120
October	US$122
November	US$107
December	US$91

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6 $79	7 $176	8	9	10 $108	11 $81	12 $104
13 $74	14 $145	15	16 $177	17 $111	18 $79	19 $109
20 $76	21 $150	22 $185	23 $178	24 $116	25 $70	26 $118
27 $57	28 $139	29 $174	30 $149

Su	Mo	Tu	We	Th	Fr	Sa
				1 $103	2 $101	3
4 $63	5 $148	6 $229	7 $155	8 $95	9 $90	10 $106
11 $59	12 $127	13 $164	14 $146	15 $106	16 $86	17 $117
18 $63	19 $140	20 $169	21 $158	22 $108	23 $93	24 $118
25 $80	26 $152	27 $184	28 $174	29 $100	30 $71	31 $95

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

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