Name: Comfort Suites Plano East - Richardson
Address: 640 E Park Blvd, Plano, Texas, United States of America, Plano, Texas, US
Price range: $57–$126 per night
Rating: 7.6

What guests think

Across reviews of Comfort Suites Plano East - Richardson, guests praise friendly staff and roomy accommodations but repeatedly note inconsistent cleanliness and maintenance, citing odors, pests, worn fixtures, and out of order amenities such as the hot tub, gym, and elevator.

Breakfast feedback is mixed, ranging from good or typical to limited, poorly replenished, or sometimes unavailable. Some find the location convenient and quiet, while others mention a sketchy feel around the property and less convenient highway access. Expect a budget stay with friendly service but variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub access is inconsistent: several guests found the hot tub cold or not working and pools unclean, though a few enjoyed them. The gym and elevator are often out of service or broken, and laundry/vending issues are mentioned.

Related guest reviews

6

Angela Croutch

May 29, 2024

·

Stayed 3 nights

The gym was completely unkept - had broken equipment. I loved swimming in the pool (no towels provided). Laundry amenity was non-existent on the 3rd floor. Items from previous resident was left in the room (meaning that our room wasn't really clean). I'd stay here again - if I had to.

6

Brittaney

Mar 26, 2025

·

Stayed 5 nights

First of we booked this place because of the gym equipment. And the free breakfast. Both were disappointing. The gym equipment was broken and rusty. It was missing handles for the cables and one side of the machine was missing the pin for the weight stack. So the gym was useless. The breakfast was nasty just looked at it. Then went to Denny's for the rest of the week. The hotel is old and outdated. The elevator is old and worn. The light fixtures in the restroom and the lamp in the room both had rust all over them. I wish I could post some photos on here. There was also a musty oder. A kind of a wet dog smell in the room. There were the kids of some of the guests running around the parking lot. Yelling and being loud playing at 10:00 pm. Nobody was telling them to shut up. People are trying to enjoy some TV and sleep. Besides that, the staff was courteous and the maids were Great. And the beds were comfortable. I will stay somewhere else next time.

6

Sai Sameer

Mar 17, 2023

·

Stayed 3 nights

Be careful with elevator. I got stuck in elevator for more than 5 minutes. Its Scary experience. Other than this remaining things are good.

6

Ashley

Oct 27, 2024

·

Stayed 1 night

It wasn’t bad but it is definitely outdated. The jacuzzi wasn’t really clean and the jets didn’t really work. It’s leaking from the faucet but hot water!!! I was thankful for! The bed was comfortable. I like that they offered breakfast!

10

Andrew

Mar 10, 2024

·

Nice hotel, convenient location. Breakfast was good. Outdoor hot tub was enjoyable, but pool was too cold to use. Check in was very quick.

6

Evelyn

Jul 12, 2023

·

Stayed 2 nights

The lobby smelled like weed even though it was supposed to be non smoking. The pool area was dirty even though it is in season. The signed said no smoking within 25 ft of the building but there was still guests smoking around the presence of our family. Not enough security because random people related to the guests came into the pool area and they weren’t even guests. The light cover of the elevator came off at night and in the morning they still hadn’t fixed it. The hotel rooms were decent but the AC had a mind of its own and wouldn’t cool.

4

Karen

Aug 26, 2025

·

Stayed 2 nights

States there is a hot tub..nope..the thing they would call a hot tub had not steps or hand railing, water was cold and slimey.. The pool was not very good either. Front desk person was hard to understand

6

kimberlee

Mar 13, 2023

·

Stayed 1 night

I was excited to book a quick getaway for myself and enjoy an in room jacuzzi. Long story short, the jacuzzi water stopper was broken and wouldn’t hold water and there were no wash clothes. This was very disappointing to me. Upon checkout at 11am, no one was at desk so I just chalked it up and left. The bed was comfy though. Please fix the jacuzzi tub stopper in Rm 112.

8

Rebecca

Aug 1, 2025

·

Stayed 1 night

The staff was very nice, hotel was clean, breakfast was typical. The hot tub didn’t work and they wanted a deposit that you weren’t told about until you arrived.

8

Kristie

Oct 12, 2024

·

Stayed 3 nights

Everything was great except elevator and gym area were out of service all weekend.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is widely inconsistent: recurring reports mention odors (mildew or smoke), pests, stained tubs and linens, and poorly cleaned rooms and hallways; some guests, however, found spaces clean.

Related guest reviews

2

Melinda

Jun 22, 2025

·

Stayed 2 nights

Property was filthy, hairs in the sheets, stains in couch, “beat up” furnishings.

6

Ulysses

Sep 12, 2025

·

Stayed 3 nights

My room had a smell of mold/mildew. I didn’t complain because I was only in the room late at night to sleep (gone during the day) so it got the job done. But on my last night I saw 2 roaches! A parent & a baby one. More than likely won’t stay here again.

4

Jabed

Jul 29, 2024

·

Stayed 7 nights

Found bedsheet with pee and blood. Fortunately, house keeping was outside and make them change. Towels had black marks. When asked to replace, front desk refused to replace the towels unless the dirty ones were brought to the front desk. Offered to put them outside the door, but didn’t accept. Carpets were dirty inside the room, corridor and elevator. Doors are need paint. This hotel needs remodeling work badly. Suggest travelers to find other alternative hotels.

4

Sunghee

Jan 25, 2025

·

Stayed 3 nights

smells so bad..not clean

4

Samuel

Mar 11, 2024

·

Stayed 3 nights

The room was dusty and not vacummed after previuos use. Had to bring it up with staff. Stenchy smell in rooms and cockroaches around bathroom. Old towels.

4

Sydney

Apr 23, 2025

·

Stayed 3 nights

This is the weirdest hotel stay I’ve ever had. This property has a german roach infestation and my room smelled like urine upon check in. I went to the desk to see about another room or cancelation and there was nobody there around 11 pm. There were hairs and stains in the sheets, handprints on the headboard, and thick white liquid dripping down the bedstands. The floors were incredibly sticky. They woke us up to change our mattress (not at my request) on my second day and took a good while before getting us sheets and pillows. There’s always noise on the first floor, even at 3-4 in the morning. The only reason we didn’t just leave was our arrival in the middle of the night and I didn’t notice the bugs in our room until the last day, but once I started looking for them they were everywhere. There was dog poop everywhere outside. I’d only stay here when desperate for a cheap room.

2

Loleda

May 2, 2025

·

Stayed 3 nights

I had booked two rooms to accommodate our family.This place had bugs ( roaches)crawling on walls in one room and dead bug on the sheets in another. Smelled bad and people hanging outside the hotel .

2

Raymond

Mar 28, 2025

·

Stayed 1 night

The room was absolutely disgusting. There was blood smeared on the headboard. The pullout couch mattress was tore and fallen apart, and there were stains all over the sheets very gross.

2

Rebecca

Feb 16, 2025

·

Stayed 1 night

So dirty! Rust in the shower, gobs of hair preventing drainage, our trash was full upon entry, the floors had not been vacuumed, found previous items of others on the floor, etc. We also asked for bedding for our hideaway bed which we never received all night.

2

Rakesh

Jun 9, 2025

·

Stayed 3 nights

The room had no bath towels and hand towels when we checked in and they said they were running out of them when we asked for it. Also they charge you for water because you are not a best western member. the rooms the hallways the entrance everything is just smelly and dirty.

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Rooms

Rooms are generally spacious with comfortable beds, but decor and fixtures feel dated and some rooms have maintenance issues (AC performance, torn curtains, slow drains, broken in-room jacuzzi or TV). Noise and weak Wi-Fi are noted.

Related guest reviews

10

Roger

Nov 27, 2025

·

Stayed 2 nights

Rooms were very spacious especially for an older hotel

4

Ashok

Sep 28, 2024

·

Stayed 5 nights

Not much options for breakfast. The jam was over and not refilled for two days. WiFi was weak.so much of disconnections. Water was dripping from my AC and made the carpet wet.

4

Maryam

Mar 10, 2024

·

Stayed 1 night

The AC was just blowing air, not cooling the room . the room was hot/humid even though the temp reader on AC was saying 60. The noise, I felt i was living in apartment. I could hear children running loudly in the room above us. The breakfast was average

8

Caden

Jul 24, 2025

·

Stayed 1 night

I liked everything about the room but the tub needed some work, the water would pool in the middle because it was so worn down.

8

derel

Jun 30, 2024

·

Stayed 2 nights

The included breakfast was pretty good with biscuit gravy, cereal, coffee, juice, etc.. but the hours were short and the closing too early. I liked the carpeted room, the first I encountered on my lengthy trip. I may search for carpeted rooms in future. The internet available was mostly down.

10

Denzell

Aug 26, 2025

·

Stayed 3 nights

Very comfortable bet and superb staff.

8

Michael

Apr 5, 2025

·

Stayed 3 nights

It was ok the room had torn curtains which made it impossible to blank out the lights at night and made me stay awake a lot !

6

kimberlee

Mar 13, 2023

·

Stayed 1 night

I was excited to book a quick getaway for myself and enjoy an in room jacuzzi. Long story short, the jacuzzi water stopper was broken and wouldn’t hold water and there were no wash clothes. This was very disappointing to me. Upon checkout at 11am, no one was at desk so I just chalked it up and left. The bed was comfy though. Please fix the jacuzzi tub stopper in Rm 112.

8

Leonard

Nov 9, 2024

·

Stayed 3 nights

The staff was courteous and available 24/7. I had a problem with a continuous blinking "message" light on the telephone and no one could explain why or turn it off. The solution offered was to cover the phone or unplug it; neither of which was suitable to me. Also, there was some type of "smart" mirror in the room above the desk that even when "off" still had control buttons that glowed all the time and there was apparently no way to turn off so impossible to sleep with the light they emitted. Again solution from front desk was to unplug the power cord. The bathroom toilet seat was loose and the room was just dated and the carpet needed a good shampooing as smells from use over time had stayed in the carpet.

6

Shahalie

Aug 22, 2025

·

Stayed 2 nights

I didn’t like that the mini fridge did not work and the smell in the rooms were odd. but overall it was a nice place, cheap and convenient

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Service

Staff are frequently described as friendly and helpful, with several reviewers praising standout service. Experiences are inconsistent though, with reports of rude or unresponsive front desk, limited housekeeping unless requested, slow check-in, and deposit or refund frustrations.

Related guest reviews

10

Eldon

Aug 28, 2025

·

Stayed 1 night

Staff always remembers me, they are friendly & helpful. When I am in Plano this is the only hotel I stay at.

10

adan

Nov 14, 2025

·

Stayed 1 night

Staff was amazing and room was great!!!

2

MengWei

Oct 30, 2025

·

Stayed 2 nights

The manager is rude and unwilling to help, do not stay here!

4

christina

Feb 2, 2024

·

Stayed 3 nights

The first room we had was the king sized we reserved but the television and a/c didn't work. We let them know immediately but the front desk clerk either didn't understand us or it was not in her wheelhouse. They moved us to another room the next day but it was two queen beds and the microwave didn't work. It was moreso the front desk's responses to our needs that was offputting

8

Jennifer

Aug 11, 2025

·

Stayed 1 night

Excellent customer service.

6

Malcolm

Feb 18, 2024

·

Stayed 6 nights

The front desk staff is always gone at night . There are nails exposed in the bathroom as well as signs of just general disrepair on the carpet. The refrigerator is broken in the lobby and they have no snacks or vending machines on the property. The outlets for the microwave and fridge in the room are hit or miss. Hallways smell like cigarette smoke nonstop despite there being a non smoking floor. Would not stay here again regardless of how cheap it is.

10

joe

Mar 14, 2025

·

Stayed 3 nights

Good Hotel and Friendly staff

6

Meagan

Nov 3, 2025

·

Stayed 1 night

Multiple Front desk Staff not the kindest. Breakfast staff and cleaning crew were very warm and welcoming.

10

Jazman

Aug 8, 2023

·

Stayed 2 nights

Jacklina and Tommy were absolutely AMAZING!! They made us feel as if we had known them for forever and were family to them. They went above and beyond to ensure that our stay was comfortable. We would stay again just because of them. The hotel manager was extremely kind and gracious. He even helped us with our bags. This team was made for the hospitality business. I'm so grateful to have met some of the kindest of humans! You all ROCK!!!!!

8

Aaron

Dec 29, 2024

·

Stayed 3 nights

Front desk evening Lady on check in was unprofessional, inconsiderate. Daily service has to be requested and still unavailable.

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Location

Many find the location convenient for Plano with quiet nights and access to nearby dining. Others mention a sketchy feel and safety concerns around the property, plus less convenient highway access.

Related guest reviews

8

Kimberly

Dec 14, 2024

·

Stayed 1 night

Area seems sketchy

10

William

Oct 22, 2023

·

Stayed 1 night

We were traveling and this was a one night stop. Great access and accommodations.

8

Pat

Jun 27, 2023

·

Stayed 3 nights

Nice little place and good sized rooms. Walking distance from a sweet Asian buffet and near a lot of other places

8

Sara

Apr 13, 2025

·

Stayed 5 nights

Staff was very helpful and nice. Location was good. The sofa bed was bumpy and could use an upgrade. Overall the room was nice and fit my needs.

6

Nathalie

Oct 14, 2023

·

Stayed 3 nights

People sitting in hallways. Felt like most live there permanently. Didn’t feel safe in or outside the property. Comfy bed tho.

8

Billy

May 4, 2025

·

Stayed 2 nights

Property was clean and rooms were comfortable. Not very easy access to main highway.

6

Sasha

May 3, 2024

·

Stayed 2 nights

It’s a good place to stay rooms are spacious nice people It’s in a nice location far enough out that it’s not too noisy, but easily accessible to where you wanna go. It could use a little fixing up in some areas

10

Wenginn

Oct 17, 2023

·

Stayed 1 night

Quiet and safe.

10

Denzell

Aug 13, 2025

·

Stayed 2 nights

Very comforting atmosphere and friendly staff. Great food choices in the area.

4

Benjamin

Jun 23, 2024

·

Stayed 3 nights

The common areas were hot and smelled funny. The room was not cleaned well: sheets and pillowcases were dirty or stained, and my allergies were going off in there, which means it probably was not vacuumed well. We also had a person approach us just outside the front door warning us to be careful at night here. We were booked for 3 nights. We checked out after 1.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: some call it good or typical, while others found limited variety, poor replenishment, or days when it was unavailable. Breakfast staff are sometimes praised, but hours and coffee quality drew complaints.

Related guest reviews

10

Brooks

Sep 1, 2023

·

Stayed 2 nights

property has good complimentary breakfast

6

Jeff

Jan 10, 2025

·

Stayed 1 night

The only thing negative I have to report is because of the inclement weather employees did not make it to work; therefore, the hotel did not have a complimentary breakfast that is advertised and I paid for. I should be given a voucher or something. I paid for it and did not get it.

8

Winter

Jun 9, 2024

·

Stayed 2 nights

Upon entering the lobby had a strong smell, not sure if it was incense or something else. I just know I didn’t like it. When checking in they had given away all the rooms double bed rooms and instead they kept trying to convince my I booked a single bed. After showing my reservation they acknowledged they had sold out. So I ended up with a single room with 5 people. The room itself was nice and clean. The breakfast was simple but good. Overall it was a decent hotel. They should provide more towels and linen in room for the sofabed.

10

Tiffany

Oct 16, 2025

·

Stayed 1 night

Our family booked several rooms for a funeral. We spent a lot of time out at the pool/hot tub area. The room was comfortable and the breakfast was good. There was an attendent constantly refilling breakfast options and wiping things down. Very clean and friendly staff.

10

Andrew

Mar 10, 2024

·

Nice hotel, convenient location. Breakfast was good. Outdoor hot tub was enjoyable, but pool was too cold to use. Check in was very quick.

8

derel

Jun 30, 2024

·

Stayed 2 nights

The included breakfast was pretty good with biscuit gravy, cereal, coffee, juice, etc.. but the hours were short and the closing too early. I liked the carpeted room, the first I encountered on my lengthy trip. I may search for carpeted rooms in future. The internet available was mostly down.

10

Brooks

Aug 29, 2023

·

Stayed 1 night

The complimentary breakfast is good.

8

Craig

Apr 28, 2025

·

Stayed 2 nights

The breakfast and breakfast staff were excellent. The front desk staff were just okay and not overly friendly. Property condition was fair - diors and hallway walls had sciffs and bathtub had stain.

4

angela

Jan 11, 2025

·

Stayed 3 nights

Theres no words,The tub was stoped up i still felt dirty,after a shower because all the water i was standing in after taking a shower,There was no breakfast ,in the morning the next following day ,And the only time i saw the house keepers is when it was time to checking out.The eggs looked fake when i finally got a chance to eat the final day upon checking out.No house keepers to clean my room doing my whole stay.The hot tub looked nasty in the inside .O I would never go back.

8

Chester

Mar 31, 2024

·

Stayed 1 night

Breakfast was the weakest facet of the stay. All else was very good. Staff was pleasant, on top of details and accommodating

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AI-generated summary based on recent guest reviews

Month	Average price
January	$71
February	$75
March	$70
April	$71
May	$73
June	$89
July	$90
August	$70
September	$67
October	$75
November	$70
December	$72

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $69	18 $76	19 $69
20 $69	21 $67	22 $69	23 $57	24 $59	25 $64	26 $64
27 $65	28 $76	29 $60	30 $67

Su	Mo	Tu	We	Th	Fr	Sa
				1 $76	2 $66	3 $68
4 $74	5 $76	6 $67	7 $69	8 $73	9 $118	10 $126
11 $71	12 $68	13 $68	14 $70	15 $72	16 $72	17 $74
18 $72	19 $66	20 $71	21 $71	22 $71	23 $78	24 $74
25 $73	26 $68	27 $76	28 $72	29 $72	30 $73	31 $73

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Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds

Suite, 1 King Bed

Suite, 1 King Bed, Accessible

Guest reviews

Good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Comfort Suites Plano East - Richardson

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