Livensa Studios Bilbao

This is Student Accommodation, plain and simple. It should be advertised as such, that way people can make an informed choice as to whether they want to book it. We had stayed in a hotel apartment in Madrid directly before going onto Bilbao, This one was advertised in the same way, but was completely different/ inferior, we booked a ‘superior double room’. It was explained to me that all the rooms are the same, just slightly more expensive for 2 people to use instead of 1 person. The bed is not a full size double bed and is situated right up against a wall, there is no kettle or mugs/cups for making a hot drink. Frankly a disappointment, the students were lovely, but one of our nights there was a welcoming party, although we weren’t disturbed by that, we were disturbed between 1 and 2 am by people returning to their rooms. There was no one to speak to about any of this as the reception is only open 4-11pm, and there’s not always someone there during those times. If you want to use the car park it’s an extra €16per night otherwise there’s a car park along the road for which you have to buy a new ticket each morning at 8 am. Just please give a more accurate description of this, then no one can feel let down.

Good room - well-equipped, clean, comfortable bed, good A/C. The place is let down by lack of reception staff and sometimes their lack of helpfulness when present.

The kitchen was well stocked with cutleries. Convenient laundry room in the basement with cashless operation. The room was of adequate size.

Staff were there from 1600 to 2300. Room was small. Kitchen had quite limited utensils and no toaster or kettle.

The room was clean but smelled. Housekeeping only visit every 4 days. Reception closed most of the time. Small double bed affixed to wall on one side. Deceptive photos. Nowhere near the city centre. Lovely receptionist but it’s wildly overpriced for the offering. We definitely wouldn’t stay again.