Is parking available at the hotel?

Self parking is available on-site for a fee of MYR 50 per day. Valet parking services are also offered. Please note that parking is limited.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee ranging from MYR 120 to 180 per person.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:30 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

Airport shuttle services are available, but specific pricing and arrangements should be confirmed with the hotel directly.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about accessible rooms and bathrooms can be confirmed with the hotel.

Where is the hotel located in relation to key landmarks?

The hotel is situated in Kuala Lumpur City Centre, just a 4-minute walk from Pavilion Kuala Lumpur and 12 minutes from Berjaya Times Square. It is also close to KLCC Park and Jalan Alor, with various shopping and dining options nearby.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool. The operational hours and seasonal availability should be confirmed with the hotel.

What are the hotel's policies for guests staying with children?

Children aged 4 years old or younger can stay for free when occupying the parent or guardian's room using existing bedding.

Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

Average nightly price at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree by month, last 12 months (USD)
Month	Average price
January	US$141
February	US$136
March	US$132
April	US$135
May	US$144
June	US$141
July	US$169
August	US$172
September	US$161
October	US$171
November	US$188
December	US$173

What guests think

Across recent reviews, Pavilion Hotel Kuala Lumpur Managed by Banyan Tree is praised for its unbeatable Bukit Bintang location directly connected to Pavilion Mall and for friendly staff, with many guests highlighting comfortable, spacious rooms and club lounge access.

Common drawbacks include breakfast that can feel crowded or average, occasional slow or late check-in, and traffic making drop-offs tricky. Room feedback is mostly positive but several guests noted musty or damp smells, street or courtyard noise, and sporadic maintenance or air-conditioning issues. Overall, expect a city-center stay best suited to shoppers and urban explorers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop pool and gym with city views stand out, and club lounge access is frequently appreciated. Some guests note the pool is small or needs maintenance.

Related guest reviews

8

WAI LON

24 Mar 2025

·

Stayed 9 nights

Great location above Pavilion Mall. Pool a little disappointing as it was smaller than it appeared in the pictures (15m maybe). Would have been nice if they had let us know that the power was going to be out for 4 hours on one of the days we were there when we made the booking rather than whilst we were there.. Staff friendly, no pork so breakfast was a bit disappointing..

10

Ming Quan

7 Sept 2025

·

Stayed 3 nights

Great location connected to Pavillion Shopping Mall with a plethora of dining and shopping options. Also within walking distance to the MRT Bukit Bintang station, where the Kajang Line provides useful connections to suburban malls like One Utama Mall and the KL Monorail station for a direct connection to KL Sentral. Wifi is stable and ultra fast - no problems supporting video streaming and video conference. Breakfast options were plentiful and interesting, but the executive lounge options were less exciting. Overall highly recommend the hotel for its convenient location and wonderful service and facilities, but wish they would improve on the range of dining options provided in the executive lounge!

10

Steve

11 Nov 2025

·

Stayed 1 night

Fabulous stay. Amazing studio room with club lounge access. Staff first class.

10

Saara

20 Jan 2024

·

Stayed 1 night

Great stay, friendly service and good breakfast. The pool seemed a bit small considering the amount of rooms. Would stay again.

10

Masao

5 Sept 2025

·

Stayed 3 nights

プールとジムが快適でした！

10

Hans

14 Dec 2025

·

Stayed 2 nights

Ett bra hotell med ok läge finns gångvägar inomhus med ac till exempelvis petronas. Väj club room så ingår gratis drinkar vin och öl mellan 17,30-19,30 och dessutom en enklare buffe. Utmärkt personal tex ezzq.

10

Clara

14 Dec 2024

·

Stayed 8 nights

Comfortable, super convenient (access to biggest shopping mall through the lift in the hotel), gym with great view, and nice pool , again with amazing view of the city..

10

Anju

9 Jul 2025

·

Stayed 5 nights

What a beautiful property! The staff is amazing! The hospitality exceeds expectations and everyone is so helpful and welcoming at all times. Great location. The breakfast buffet was so extensive and of great quality. The club lounge staff were pleasant and welcoming and the evening snacks and drinks were great! Really enjoyed our stay!

10

Wendy

22 Oct 2024

·

Stayed 5 nights

Lovely staff everywhere. Pool needs maintenance. Breakfast is varied and plentiful. This hotel has a great location next to the Pavillion Mall.

10

ALEXIS

8 Jul 2025

·

Stayed 1 night

Hôtel de très bon standing, très bien placé. La chambre est très spacieuse et luxueuse ! La piscine sur le toit est un vrai plus ! Hôtel parfait pour découvrir la ville a pied.

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Cleanliness

Cleanliness is widely praised, but reports of damp or musty carpets, lingering odors, and occasional housekeeping lapses (e.g., missed spots or items left out) suggest inconsistency. A few guests also mentioned lift or bathroom cleanliness issues.

Related guest reviews

10

Carolyn

8 Dec 2025

·

Stayed 3 nights

Room was clean except for a funky scent but bearable. Excellent location & staff !

10

Victoria

8 Jun 2024

·

Stayed 3 nights

Staff were lovely. Everything super clean.

10

Yee Man Lisa

10 Jan 2026

·

Stayed 4 nights

Room was clean, staff very polite and helpful - reception staff in particular.

10

Lorna

31 Oct 2025

·

Stayed 4 nights

Clean & smart hotel with excellent staff who work very hard.

8

Chee

14 Jan 2025

·

Stayed 1 night

The overall service was good. Friendly front desk and concierge. I have given them 5 stars during my earlier stay in this property. However, this time I'm a bit doubt about the cleanliness of the room. Myself and parents were staying there for one nigh in two separate rooms. Myself and father both have eyes infection and both of my legs are itchy and feeling like bug bites or dust mite in the room. They have taken and received the photos from me but still haven't heard anything from them.

6

Melissa

22 Jul 2024

·

Stayed 2 nights

Returning guest, but I was disappointed with the room assigned. The king beds are not consistent. Some are obviously not king size. This time round I was too tired to try and move rooms but I regret that cos there were lots of banging and whining noises in the room all through the night and into the morning. My bathroom had two sinks but one had black specks in it like it had never been cleaned. The service standard is really inconsistent , cos my last stay was much better. Overall the location is still good b it I’m disappointed I paid for a more expense room but received this standard of stay.

8

Jeffrey

5 Dec 2025

·

Stayed 1 night

Generally clean however noticed some trash in the lift and a cleaning cloth was left on the console in the lobby of lifts

10

Wei Yang

9 Feb 2025

·

Stayed 3 nights

Carpet was moist when checking in, otherwise very perfect.

4

Shiho

1 Jun 2024

·

Stayed 6 nights

部屋や設備は新しいが清掃はあまり良くない。洗面の排水には赤カビがあった。部屋にあるコップやグラスは洗ってある物に変えるのではなく、部屋に備え付けのものを洗うようなのだが、綺麗に洗えていないので自分で再度洗う必要がある。バスエリアにタオルは多めに置いていない。必要な場合その都度連絡しなくてはいけないので面倒だ。クアラルンプールのホテル内の中華料理店の飲茶はほぼ食べ歩いたが、このホテルのものが1番口に合わなかった。料金は他のホテルと変わらない。朝食のレストランの冷房があまりきいておらず室内の席は暑く、外の席はもっと暑い。朝食の設定料金が周辺の古参のホテルより高い。朝食はほぼ毎日同じメニューだ。パビリオンショッピングモールに直結しているのでそこへ行く場合は便利だが、KLCCなどへ車で行く場合は前の道が異常に渋滞するので時間に余裕をもって行動する必要がある。総じて１週間ほどの長期滞在には向いていないように思う。２泊態度が限界。

8

Yuan Yuan

3 Nov 2024

·

Stayed 7 nights

People were very nice and location is great too, but carpet stinks, especially after you take a shower

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Rooms

Many describe rooms as spacious, comfortable and well equipped, with quiet interiors in some categories and good views. Recurring complaints cite musty or damp smells, street or courtyard noise, inconsistent bedding or amenities, and occasional AC, TV, or fridge faults; some rooms lack bathtubs.

Related guest reviews

10

Carolyn

9 May 2025

·

Stayed 2 nights

Lovely hotel. Lots of clear communication before checkin and how to find them, where to park etc..very straightforward to get there. Checkin ahead of time meant very quick at the desk. Very efficient and friendly. Loved the peace and quiet of this hotel despite its location. Room very sound proof. Bed very comfortable. Good sized shower - lots of hot water . Turn down service with incense and aromatherapy was lovely. Swimming pool really only good for 2 people if doing lengths but great having the outside view while swimming. Breakfast was a huge spread but nothing wow! Adequate and mediocre. A little awkward when busy with inadequate space to get around .

10

Pip

2 Dec 2025

·

Stayed 1 night

Lovely room with great shower and amenities. Nice and quiet too. Very good customer service

6

Yam Hau

4 Oct 2025

·

Stayed 4 nights

Pillow not comfortable Very noisy

10

Risnawaty

25 Dec 2024

·

Stayed 2 nights

Practical and well-designed room layout with aesthetically-pleasing furniture and deco. Provision of glass bottles of drinking water is very much appreciated. The separate toilet door from within the main bathroom is also a plus.

8

Claire

19 Aug 2025

·

Stayed 6 nights

Lovely hotel and in middle of busy district, near station and great location. Only thing I can say as slight negative, the hotel rooms made our clothes damp, not sure if air con isn’t set properly, we had 2 rooms and we both had same issue. Staff are lovely and I caught fault anything else, it was great stay.

8

Kazuyoshi

22 May 2024

·

Stayed 3 nights

巨大なショッピングモールに付随し、モールの名前と同じ名称（パビリオン）のホテル。8階がレセプション、その上にホテルの部屋がある。泊まった部屋は中庸のキングベッド一つの部屋。バスはなく、シャワーのみ。一応シティービューの部屋で、広さは十分。クロゼットの扉が閉まりきらず（経年変化）、中の照明はつきっぱなしだったが、夜中の常夜灯のようで、それはそれで良かったかな。朝食会場はロビー階にあり、収容人数はかなりで、余裕があった。料理はウエスタン、チャイニーズ、マレーシア、アラブと多彩で、楽しめたが、それぞれの料理のクオリティーはまずまずと言ったところか。多くの超高級ホテルが林立するクアラルンプールにあっては、まあ高級といったところか。料金もそれに見合っているように思う。エントランスのベルキャップテンの青年たちは親切で、好感が持てた。

6

Melissa

22 Jul 2024

·

Stayed 2 nights

Returning guest, but I was disappointed with the room assigned. The king beds are not consistent. Some are obviously not king size. This time round I was too tired to try and move rooms but I regret that cos there were lots of banging and whining noises in the room all through the night and into the morning. My bathroom had two sinks but one had black specks in it like it had never been cleaned. The service standard is really inconsistent , cos my last stay was much better. Overall the location is still good b it I’m disappointed I paid for a more expense room but received this standard of stay.

10

ALEXIS

8 Jul 2025

·

Stayed 1 night

Hôtel de très bon standing, très bien placé. La chambre est très spacieuse et luxueuse ! La piscine sur le toit est un vrai plus ! Hôtel parfait pour découvrir la ville a pied.

8

Woan Pin

21 Jun 2025

·

Stayed 3 nights

My room could be left unused for a while, there is a sewage smell in the toilet in the first 1.5 days. Very limited choice on TV Chanels. Room scent service is not consistent.

6

Yuk Chiu

4 Sept 2024

·

Stayed 3 nights

Staffs were nice and place are clean. I think the room we had was not properly maintained. Within two days we found more than 5 issues in the room including the temp control and refrigerator were not working as well as the washing pipe was broken, etc. since the aircon was not controllable , the room was freezing, we could not get good sleep until we leave 😅

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Service

Service is frequently highlighted as friendly, attentive and helpful, with thoughtful gestures and responsive problem-solving. However, some guests experienced slow or late check-in and occasional uneven service at breakfast or the front desk.

Related guest reviews

10

steven

19 Mar 2025

·

Stayed 5 nights

Staff excellent, made stay a pleasure, would recommend

6

Wei Fen

11 Sept 2025

·

Stayed 2 nights

check in was slightly slow. The layout of the hotel was confusing as car drop off was at a different floor to check in reception, and there was no one at the L1M counter to assist where to go. Check in itself was slow, however check out was simple and fast. hotel breakfast spread was disappointing and quality of food was less than what i expected from banyan tree compared to my stay at other countries. there was also no service staff early in the morning at breakfast (6.30am) to order coffee. The room itself was acceptable and very clean.

10

Chee

3 Jan 2025

·

Stayed 3 nights

I like the service that provided by Pavillion Hotel. All staffs are extremely friendly and knowledgeable. Amirul, who was the front desk at the time when I have some questions. He had sorted all my questions out. Strongly recommended hotel in this Bukit Bintang area

10

Grant

12 Jan 2026

·

Stayed 1 night

I have stayed there over 20 times and it is always great. the location and hotel staff. I always treat myself to a club room to have access to the club lounge, which is a highlight.

10

watson

30 Dec 2024

·

Stayed 4 nights

The two staffs at the lobby were absolutely amazing

10

Julie-ann

16 Jul 2025

·

Stayed 1 night

Wonderful service by friendly staff.

10

Janine

22 Jul 2025

·

Stayed 1 night

Wonderful Birthday Stay! Had a fantastic stay at Pavilion Hotel KL by Banyan Tree. A big thank you to Jennis Siaw at the front desk — she noticed it was my birthday from my passport, wished me personally, and even arranged a surprise cake! She also extended our checkout time as the room wasn’t ready at check-in. The hotel is super convenient, with direct access to Pavilion Mall and a link bridge to KLCC. Great service and perfect location — will definitely return!

10

Chwee Seng Benedict

15 Feb 2025

·

Stayed 2 nights

Here’s a more polished version of your text while keeping your tone intact: --- Overall, the hotel has a very friendly and welcoming atmosphere. The facilities, both in the rooms and throughout the hotel, are more than adequate. I would like to commend a male Malay staff member at the reception on the afternoon of February 13, 2025. Despite facing an incredibly rude and arrogant lady, presumably a hotel guest who was throwing a tantrum at him, he remained calm and courteous throughout. If that lady happens to be reading this, you should be ashamed of yourself! The only issue I encountered was that a pair of shorts went missing from my room. I called the service line to enquire but unfortunately, no one got back to me.

6

Chung Ling

2 Jul 2025

·

Stayed 3 nights

No sleep on first night due to noise from racing motorbikes along Bukit Bintang main road. Thavan in club lounge arranged for a room change and managed to rest the next two nights.

6

Oi kwan

13 Dec 2023

·

Stayed 2 nights

It takes more than an hour to check in the hotel. There is only 1 lift operated. No wifi, no TV. The staff requested us to down grade our room as the type of rooms that we booked was not available. Finally the manager give a total of MR300 voucher for 2 nights for 1 room. This really horrified.

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Location

Central Bukit Bintang location with direct access to Pavilion Mall and an enclosed walkway to KLCC makes getting around and shopping very easy. The busy area can cause traffic delays or navigation challenges for pickups and drop-offs.

Related guest reviews

10

Ming Quan

7 Sept 2025

·

Stayed 3 nights

Great location connected to Pavillion Shopping Mall with a plethora of dining and shopping options. Also within walking distance to the MRT Bukit Bintang station, where the Kajang Line provides useful connections to suburban malls like One Utama Mall and the KL Monorail station for a direct connection to KL Sentral. Wifi is stable and ultra fast - no problems supporting video streaming and video conference. Breakfast options were plentiful and interesting, but the executive lounge options were less exciting. Overall highly recommend the hotel for its convenient location and wonderful service and facilities, but wish they would improve on the range of dining options provided in the executive lounge!

8

Kazuho

23 Mar 2025

·

Stayed 3 nights

このホテルを選んで大正解でした。大型ショッピングモール　パビリオンKL直結なので10〜22時で買い物もできてとても便利です。アロー通りまで歩いて10分程です。少し歩きますが雨が降ってもペトロナスツインタワーまでほぼ濡れずに歩いて行くことができます。

10

Jaikumar

18 Nov 2025

·

Stayed 2 nights

Clean, large room, spacious bathroom, centrally located. Getting into and out of the property by cab can be a bit tricky because of the traffic. But that is a minor inconvenince. There are plenty of good dining options in the vicinity, including at the Pavilion Mall to which the hotel is attached. I cannot say enough good thinga about the breakfast buffet. Highly recommended.

10

Jui Liang

7 Jul 2025

·

Stayed 3 nights

The location is right in the heart of Bukit Bintang and connected to the mall. Frankly, you can’t ask for a better hotel or location.

8

Joseph

27 Aug 2025

·

Stayed 1 night

Good location, fairly quiet. Busy part of the town means you battle the traffic getting in and out.

10

Kelly

23 Feb 2023

·

Stayed 6 nights

Direct access to a great mall. Near everything.

10

MONICA CELESTE

10 May 2024

·

Stayed 8 nights

Ottima posizione con tutti i servizi nelle vicinanze

10

Suraiya Abdul

27 Oct 2025

·

Stayed 2 nights

Had a very pleasant stay at Pavilion Hotel KL. Staff were polite, welcoming and very helpful. The rooms were comfortable and clean. The location was wonderful. It was connected to the Mall which makes it very convenient to shop and also offers dining options.

8

Choon Hiang

23 Sept 2023

·

Stayed 2 nights

Located within the Pavilion Mall

10

Jeffrey

14 Oct 2025

·

Stayed 1 night

Great location

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Dining

Breakfast is often described as extensive, tasty and varied, and the club lounge offerings are appreciated. Still, multiple reviews report crowding, queues, or average quality, with limited variety on some days or preferences.

Related guest reviews

8

WAI LON

24 Mar 2025

·

Stayed 9 nights

Great location above Pavilion Mall. Pool a little disappointing as it was smaller than it appeared in the pictures (15m maybe). Would have been nice if they had let us know that the power was going to be out for 4 hours on one of the days we were there when we made the booking rather than whilst we were there.. Staff friendly, no pork so breakfast was a bit disappointing..

10

Ming Quan

7 Sept 2025

·

Stayed 3 nights

Great location connected to Pavillion Shopping Mall with a plethora of dining and shopping options. Also within walking distance to the MRT Bukit Bintang station, where the Kajang Line provides useful connections to suburban malls like One Utama Mall and the KL Monorail station for a direct connection to KL Sentral. Wifi is stable and ultra fast - no problems supporting video streaming and video conference. Breakfast options were plentiful and interesting, but the executive lounge options were less exciting. Overall highly recommend the hotel for its convenient location and wonderful service and facilities, but wish they would improve on the range of dining options provided in the executive lounge!

10

Carolyn

9 May 2025

·

Stayed 2 nights

Lovely hotel. Lots of clear communication before checkin and how to find them, where to park etc..very straightforward to get there. Checkin ahead of time meant very quick at the desk. Very efficient and friendly. Loved the peace and quiet of this hotel despite its location. Room very sound proof. Bed very comfortable. Good sized shower - lots of hot water . Turn down service with incense and aromatherapy was lovely. Swimming pool really only good for 2 people if doing lengths but great having the outside view while swimming. Breakfast was a huge spread but nothing wow! Adequate and mediocre. A little awkward when busy with inadequate space to get around .

10

Jaikumar

18 Nov 2025

·

Stayed 2 nights

Clean, large room, spacious bathroom, centrally located. Getting into and out of the property by cab can be a bit tricky because of the traffic. But that is a minor inconvenince. There are plenty of good dining options in the vicinity, including at the Pavilion Mall to which the hotel is attached. I cannot say enough good thinga about the breakfast buffet. Highly recommended.

6

Wei Fen

11 Sept 2025

·

Stayed 2 nights

check in was slightly slow. The layout of the hotel was confusing as car drop off was at a different floor to check in reception, and there was no one at the L1M counter to assist where to go. Check in itself was slow, however check out was simple and fast. hotel breakfast spread was disappointing and quality of food was less than what i expected from banyan tree compared to my stay at other countries. there was also no service staff early in the morning at breakfast (6.30am) to order coffee. The room itself was acceptable and very clean.

8

Arun Bhaskar

2 Jul 2023

·

Stayed 3 nights

The property is suited at a very strategic location and the staff are friendly. But the breakfast spread was very depressing considering it was heavily inclined towards asian food and most items were not available as early as 9am. Most cab drivers found it tough to find the place and not sure if better signages can be put to make it easier to identify.

10

TOMOYA

8 May 2025

·

Stayed 3 nights

朝食がとても美味しかった。スタッフの対応も素晴らしかった。

10

Anju

9 Jul 2025

·

Stayed 5 nights

What a beautiful property! The staff is amazing! The hospitality exceeds expectations and everyone is so helpful and welcoming at all times. Great location. The breakfast buffet was so extensive and of great quality. The club lounge staff were pleasant and welcoming and the evening snacks and drinks were great! Really enjoyed our stay!

8

Chuan Sng

22 Jun 2023

·

Stayed 1 night

The whole stay from check-in to check-out is pretty pleasant. However, the biggest letdown is the service level at their restaurant. It was a long crazy congested crowd waiting for breakfast and it was completely full with long queues outside. I had to forgo breakfast after waiting for more than 30min wait as I have to rush off for my business appt. As I am diabetic, it is absolutely essential for me to have food in the morning. As a result, I almost fainted later that morning during my meeting and medics came to my aid. If the hotel has high occupancy rate, the check-in staff should have provided prior warning and caution to have breakfast at times when there is less crowd. Unfortunately this did not happen, and caused my heath to suffer.

10

Hana

17 Jan 2023

·

Stayed 19,373 nights

Easy access to mall. The breakfast buffet spread was the best i have ever been to

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $177	17 $163
18 $127	19 $127	20 $126	21 $127	22 $123	23 $127	24 $134
25 $126	26 $127	27 $127	28 $127	29 $129	30 $138	31 $138

Su	Mo	Tu	We	Th	Fr	Sa
1 $128	2 $128	3 $128	4 $131	5 $135	6 $145	7 $168
8 $154	9 $128	10 $128	11 $142	12 $128	13 $128	14 $163
15 $128	16 $128	17 $128	18 $128	19 $128	20 $131	21 $131
22 $128	23 $128	24 $128	25 $128	26 $128	27 $131	28 $135
29 $128	30 $128

Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

Prices for Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

Monthly average prices

About this property

Location

Room options

Room, 2 Twin Beds (Courtyard Oasis)

Club Room, 1 King Bed (Grand Oasis)

Grand Deluxe Oasis

Room, 2 Twin Beds (City Oasis)

Studio, 1 King Bed (Urban)

Club Room, 2 Twin Beds (City Oasis)

Room, 1 King Bed (Courtyard Oasis)

Suite, 1 King Bed (Urban)

Suite, 1 King Bed (Pavillion)

Club Grand Deluxe Oasis

Room, 1 King Bed (City Oasis)

Club Room, 1 King Bed (City Oasis)

Studio, 2 Twin Beds (Urban)

Guest reviews of Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

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