Name: The Shelburne Sonesta New York
Address: 303 Lexington Avenue, Murray Hill, New York (and vicinity), New York, United States of America, New York (and vicinity), New York, US
Price range: $225–$860 per night
Rating: 8.28

What guests think

The Shelburne Sonesta New York earns consistent praise for its friendly, accommodating staff, convenient Murray Hill location near Grand Central, and larger-than-usual rooms, while many guests also love the rooftop bar and views of the Empire State Building.

Rooms are often comfortable but can feel dated, with small or awkward bathrooms, occasional odors or maintenance issues, and some noise. Multiple reviews mention slow or out-of-service elevators, spotty climate control requiring fans or heaters, and a resort or facility fee that some find poor value. Overall, expect a convenient, service-forward stay with standout rooftop views, tempered by older rooms and occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight the rooftop bar and on-site restaurant, but report frequent elevator delays or outages; valet parking is available and pricey, and the fitness room is small. Several reviews note daily drink or snack vouchers.

Related guest reviews

10

Becca

Aug 13, 2025

·

Stayed 1 night

We stayed here overnight before an early morning medical procedure. Hotel is well located and in a safe area. The front desk staff were great, valet was easy and efficient, and our room was spacious. Free WiFi and good selection of channels in the room. We were able to retrieve our car early (430am) which was great as some hotels don’t do 24 hour valet.

10

Kelly

Nov 2, 2025

·

Stayed 4 nights

The rooftop restaurant is fantastic. Great location.

6

Denise

Jul 26, 2025

·

Stayed 1 night

Front desk very friendly. Hallway on my floor was very hot. AC didn’t seem to be working on 15th floor. Elevator service was horrible. Took way too long. Almost had a panic attack due to the small elevator being fully packed since one elevator was not working. It stopped at every floor on the way down.

8

Nathalie

Jul 11, 2025

·

Stayed 4 nights

Nice size rooms. One of the elevators was often not functional so it made waiting for the elevator long. Clean and responsive staff.

8

James

Dec 11, 2024

·

Stayed 2 nights

Hotel was in a quiet neighborhood with restaurants were close by. Loved the rooftop bar - didn’t try the restaurant but it is great to have on on-site. Didn’t like the resort fee - felt that didn’t have value - but overall price per night was very good and I was very happy with this hotel.

10

Gregory

Oct 27, 2024

·

Stayed 3 nights

Enjoyed our stay with family and friends. Rooftop bar is a plus with amazing views. Good location walkable to Grand Central. Staff was friendly. Small fitness room was convenient. Some rooms have kitchenette- one evening some inconsiderate guest cooked fish and stank the entire floor. Other than that nonsense , stay was great.

10

Declan

Sep 3, 2025

·

Stayed 3 nights

Had a wonderful stay! Our room was on the second floor but we still found it very quiet. Hotel has a great location and the rooftop terrace is a wonderful feature with great views. No issues during our stay! We also found it pretty good value for the price, although not sure the resort fee is really worth it given the only included amenity seemed to be the fitness center.

6

James

Aug 1, 2025

·

Stayed 2 nights

For the majority of our stay, the second elevator was broken. That was a huge inconvenience and impacted on our ability to come and go. Additionally, the air conditioning was not working in one of our two rooms. We called maintenance to come repair the problem, but their resolution after a lot of tinkering was to just put a fan in the room.

6

Phillip

Dec 16, 2024

·

Stayed 2 nights

Room was nice , wall paper was peeling off at entry , ice in ice machine was old and stuck in a block, shower head was in disrepair meaning more water ran out the bottom than on you, only two pillow per bed and not the same ones as far as firmness, the heat was so dry we all had sore throats and one bloody nose. The 97 charge for two drinks/ snacks a day and use of exercise equipment even though I didn’t want it was just a flat out scam. Other than that is was okay.

8

Annette

Sep 3, 2024

·

Stayed 3 nights

Upon arrival at the hotel for a long weekend stay we were “greeted” by a rude woman at check in who promptly informed us that we will be charged $48 per day for facility fee because we made our reservation on Expedia. I asked if the fee could be waived ( we are retired and we’re not going to use the facility which in the case was a gym ) but she said no. During our stay one of the elevators wasn’t working in the hotel . We were given two complimentary bottles if water upon checkin The room was fine , comfortable and quiet. The bathroom was old but it’s an old hotel. We didn’t have any other issues with the hotel except for the extra fees upon check in . All other staff were friendly and helpful. The hotel is conveniently located Grand Central Station and restaurant . There is a lovely rooftop bar and a good restaurant on site too.

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Cleanliness

Many reviews describe clean rooms and solid housekeeping, but recurring issues include mold or mildew in bathrooms, dust or odors, and occasional lapses like missed replenishment or leftover items.

Related guest reviews

8

Sara

Dec 27, 2024

·

Stayed 2 nights

The hotel is incredibly well located, which was a big sell for us. We had two adjoining rooms in a suite for us and our kids, and the space was great. The pullout bed was not that comfortable for the kids, but our queen bed was great. We had to ask for extra pillows (there were only two for 4 of us) but we got them right away. Lots of dust in the bedrooms and grime in the bathroom. The kitchenette in the room was very handy for storing things but came with no plates or utensils, so hard to make any food. The location and space of our rooms was great though, so we’d consider staying there again.

6

Tom

Feb 28, 2025

·

Stayed 3 nights

Time for renovations. Condition of the hotel and its how it’s cleaned does not exceed 3 stars.

6

Phyllis

Oct 31, 2024

·

Stayed 4 nights

stained curtains moldy bathroom shower handles and soap dish shower rod mold broken tile

10

Chris

Jul 1, 2025

·

Stayed 3 nights

We enjoyed our stay in NYC. The Sonesta Shelburne is a wonderful hotel located to many major attractions. The staff was wonderful from the check in to the Valet team. The room was spacious and quiet. The AC was powerful and the housekeeping team did a wonderful job.

6

cara

Apr 26, 2024

·

Stayed 2 nights

For the first night, I was given a small and fairly unclean room. The chair was even broken! I complained to the manager the next morning and was moved to a much nicer room on the same floor for the second night.

6

Margarita

Nov 12, 2024

·

Stayed 2 nights

Insects in the bathroom, tub was dirty and hair was on one of the towels. When trying to call room service instead of using the online ordering they never picked up. On my last day the power was out expect for the bathroom which was an inconvenience for packing/ charging my electronics. When trying to call guess services to let them know the button on the phone did not work - I had to go downstairs to let them know. Before my stay I called ahead to make sure I had a window view, if not I was willing to upgrade. They said yes but of course I did not. Also please let housekeeping know to wait for a response instead of knocking just once and opening the door. An asian lady did just that on 11/11 around 11:50 am in room 210. Overall I will not be booking a stay in the future with this hotel.

10

Catalina

Jun 30, 2025

·

Stayed 7 nights

The room was clean daily and the hotel is in a quiet area.

8

Zsannette

Oct 13, 2025

·

Stayed 1 night

The rooms are quite large and comfy for NYC. There was mold around the sink are that was unsettling. The arrival staff was pleasant, however when we leaving there was a lack of staff and the front desk personell was stressed and short with people. It took longer than necessary to get our car and bags. Overall it was a decent hotel and in a pinch it a fine place to stay.

10

Kelly

Jul 7, 2024

·

Stayed 1 night

Great stay, comfortable room that was large for the location. Friendly staff but there was some dirt in the bathroom. The location was great though and would definitely stay there again.

10

Tina

Aug 16, 2025

·

Stayed 4 nights

The hotel was very clean and the staff was very friendly and helpful.

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Rooms

Rooms are notably spacious for NYC, with some offering kitchenettes, balconies, and Empire State Building views. Downsides include dated furnishings, small or awkward bathrooms, limited natural light in some rooms, and inconsistent heating or AC along with occasional street or hallway noise.

Related guest reviews

10

Thais

Nov 15, 2025

·

Stayed 4 nights

Perfect hotel for our stay this fall - the staff was lovely, and the rooms were a great size! We'd definitely stay here again!

8

Sara

Dec 27, 2024

·

Stayed 2 nights

The hotel is incredibly well located, which was a big sell for us. We had two adjoining rooms in a suite for us and our kids, and the space was great. The pullout bed was not that comfortable for the kids, but our queen bed was great. We had to ask for extra pillows (there were only two for 4 of us) but we got them right away. Lots of dust in the bedrooms and grime in the bathroom. The kitchenette in the room was very handy for storing things but came with no plates or utensils, so hard to make any food. The location and space of our rooms was great though, so we’d consider staying there again.

10

Warren

Nov 29, 2025

·

Stayed 3 nights

Super spacious hotel for NYC

10

Marco

Apr 20, 2025

·

Stayed 3 nights

Perfect stay and they let me check in an hour early too

8

Seth

Oct 26, 2025

·

Stayed 5 nights

Room was nice. Bathroom could use updating

10

Alexia

Nov 16, 2025

·

Stayed 2 nights

Had an amazing stay! The room was spacious and the bed comfortable. Favorite part was the private balcony with incredible views of the city. Staff were professional and friendly - they went out of their way to make sure we had a good experience and provided good recommendations of places to go nearby. I would definitely stay here again.

8

Atilgan

Jul 14, 2025

·

Stayed 5 nights

The room was dark there was no city view

8

Michael

Jul 18, 2025

·

Stayed 4 nights

Overall a good place to stay. Good value and good room size. It was a plus that 2 queen beds were available per room. Downsides were the location, a little too far off the beaten path and the condition of the rooms. Drawers were very worn and warped and there was trash in the room upon check in

10

Jason

Jul 14, 2025

·

Stayed 3 nights

Another great stay at the Shelburne (3rd time). Excellent service, large room (for NYC), and convenient location.

6

Brian

Sep 30, 2025

·

Stayed 3 nights

On the pro side, I definitely shopped around and I believed this to be the best value for the money (I paid an average of $350/night including all taxes/fees) that I could find in Manhattan for the time I was there. Given that, I have no regrets about the choice. The staff were friendly and the room had everything I needed for a short trip where pretty much all I did in the hotel was sleep, shower and change clothes. It was fine for that. Having said that, it's an extremely old and run-down property that I would definitely consider "budget" vs. "boutique." There was an odd smell in my room that I didn't notice until the second day, so no idea what that was from. Also, while the bathroom was huge (largely a waste of space), the shower design was very poor...there was no way to take a shower without the showerhead spraying water direclty onto the bathroom floor, which just made a mess and created a slip hazard.

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Service

Service is widely praised as friendly, professional, and accommodating, with quick help, upgrades, and baggage assistance. A minority report rudeness, poor follow-through, or inflexibility at the desk or concierge.

Related guest reviews

4

Simronjeet

Sep 3, 2024

·

Stayed 5 nights

I stayed here a few times and each time was a good experience but this time the hotel definitely let me down. The staff are flat out rude and ignore you - not one person helped me with the elevator - typically they do it for you and the concierge would stare at you but not help at all. The hotel has changed a lot. I stayed here 9 nights so a longer stay - I would have thought spending so much money the experience would have been pleasant but I would not stay here again and I definitely would not recommend it to anyone. My room was incredibly loud - times square I get it but between the banging of doors all day and night I didn’t sleep and as a result also ended up with covid. I come to NYC a lot for work and in the past enjoyed this hotel but the service has gone downhill.

10

Marilyn

Aug 5, 2025

·

Stayed 4 nights

The friendliness and efficiency of the staff really made this stay excellent. That property itself was also very well kept and was a great value for the cost. ai would absolutely stay here again.

10

Randall

Jan 22, 2025

·

Stayed 1 night

Staff at reception were great!! Extremely helpful , especially Luis and Arelis… Everyone was very helpful from the doorman through to the housekeeping attendants. Very convenient location !! Will definitely stay here again…

6

Lisanne

Aug 14, 2024

·

Stayed 4 nights

The front desk needs to work on their courtesy to all guests. It took way too long for me to check in. The room was older and I found hair in the bathroom. At one point there was staff yelling at someone in the hallway. More noise than I’d like in a hotel. I had a do. It disturb sign on but kept getting constantly asked about room service. I probably won’t stay there again.

10

Randall

Oct 28, 2025

·

Stayed 3 nights

Everything was great !!! And the staff were superb, as always. I always keep coming back as this hotel is great !

10

Michelle

Jan 12, 2025

·

Stayed 1 night

We checked in with no problems, but later on a group checked in across the hallway and was very, very loud. Clearly here to party, propping open their door and blasting music. Even the chambermaid in the hallway suggested I call the desk. Then I went downstairs and spoke with the nicest, most professsional person who happily changed our room to a quiet, spacious and beautiful one. I never speak up when things like this happen. We travel often and noise is inevitable, but this was bad. Luis was smiling and pleasant, he really took care of us and saw I wasn't happy. This is hotel and its staff are the consumate professionals and they all deserve a bonus. Luis especially!!! We saw him earlier handle a persistent, tough customer with grace and ease. Then later we decided to check out the rooftop bar, which is so beautiful. A wonderful smile greeted us again from the friendly bartender who suggested we eat there for dinner, Vintage Green. The hostess, lovely, polite and sincere (and smiling) got us a nice table. Food was yummy and it was a really enjoyable evening. Anna, our server was excellent too. Rooms are well appointed, comfortable, spacious and with an awesome view of The Empire State Building. We will definitely return to NYC and stay here again!

10

Elizabeth Kathleen

Apr 16, 2025

·

Stayed 4 nights

Best customer service for a hotel I've experienced in a very long time. So very kind and extremely accommodating in every imaginable way. Highly recommend this property if you're visiting Manhattan!

10

Bridget

Apr 3, 2025

·

Stayed 6 nights

This is a great location for those who want to avoid the crowds of Times Square, etc. The staff was top-notch- friendly & professional & helpful. It’s a smaller hotel which means you won’t wait long for an elevator & both elevators worked! The rooms were big by NYC standards. Will definitely stay here again!

2

gonzalo

Jun 12, 2025

·

Stayed 1 night

The staff was terrible, and very rude. The mini fridge was not working and they offered to store a medicine that is temperature sensitive in their refrigerator. Instead, they put it in the freezer. They really put us in a terrible situation, not only they did not reimburse the cost of medicine, but they also did not help us to find a doctor or a pharamcy that could help us renew the prescription. Terrible experience

10

Arielle

Aug 27, 2025

·

Stayed 3 nights

Great location. The staff was so friendly and very helpful. A special thanks to Adam for his awesome recommendations and he was so accommodating and provided excellent service. The rooftop bar was so nice with awesome views. There is a restaurant connected to the hotel with good food. The room was clean with comfortable bedding and bath/shower. We really enjoyed our stay

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Location

Convenient Midtown/Murray Hill base within a short walk of Grand Central, restaurants, and major sights; many find the area quieter and safe compared to Times Square. Good transit access and walkability are mentioned repeatedly.

Related guest reviews

10

Dominic

Apr 13, 2025

·

Stayed 5 nights

Great location for all the major sites. 5 minute walk to grand central for the subway

10

Jay

Aug 19, 2025

·

Stayed 3 nights

Great location, walkable and convenient to many sights and delicious restaurants. Would definitely recommend.

10

R

Aug 18, 2025

·

Stayed 4 nights

Hotel is in a great mid-town location for travelling all over Manhattan. Murray Hill has lots of local food places. Staff were friendly and hotel clean.

10

Sally Jane

Sep 2, 2025

·

Stayed 4 nights

The hotel was well located, an 8 minute walk to Grand Central Station. It had its own restaurant, but also had a great bagel place and pizza slice place just down the street and a 24 hour convenience store on the same block in case you wanted to keep an eye on budget. The reception staff could not have been more helpful and friendly and we really appreciated that. The rooms were spacious and clean, perhaps a tiny bit dated, but its totally insignificant when you are out sight seeing all day. The bed was made up every day and the towels were changed. The beds were very comfy and we had plenty of space. We are a family of 6 and had 3 x 2Queen bed rooms, so each of us had our own bed. It worked really well because we were also located next door to one another (we requested this ahead of time). The roof bar is very boojie and a little bit pricey (we were on a budget) but we went up for a drink and the view was amazing. The restaurant on site served fabulous breakfasts and so we ate there lots - kids loved the pancake stack. Thanks for a great stay.

10

Talia

Jun 26, 2025

·

Stayed 3 nights

I really enjoyed my stay at this hotel! The location was great, walkable to many major attractions and subway stops. There were also lots of eateries nearby, which was very convenient. Overall, I had a great stay and would recommend this hotel.

10

Declan

Sep 3, 2025

·

Stayed 3 nights

Had a wonderful stay! Our room was on the second floor but we still found it very quiet. Hotel has a great location and the rooftop terrace is a wonderful feature with great views. No issues during our stay! We also found it pretty good value for the price, although not sure the resort fee is really worth it given the only included amenity seemed to be the fitness center.

8

Manuel

Jul 6, 2025

·

Stayed 2 nights

A perfect blend of comfort and location.

8

Frances

May 11, 2025

·

Stayed 4 nights

Hotel is in a great location, close to Grand Central, tons of restaurants, walking distance to Times Square, Broadway theaters and more. Staff were very friendly and helpful, including valets, front desk and housekeeping. Our room was on 2nd floor with no view but we were ok because we spent very little time there, and was able to take the stairs instead of waiting for very slow elevators. Furniture was well-worn and scuffed, including bathroom vanity, and could use some updating. The only issue was very loud construction going on during one day we came back to the room for a nap, we weren’t forewarned about it but it was quiet the rest of the time. New restaurant on rooftop, Vintage Green, is absolutely beautiful with speciality drinks and an approachable menu that is a little, but not too pretentious. Downstairs was another restaurant we didn’t try but the menu looked great. Would definitely recommend this property. And if you can get it for <$300 a night, it’s a definite steal.

10

Hillary

Jun 4, 2025

·

Stayed 3 nights

3rd stay here. Good location. Close to a lot but away from the crowds of Times Square/Midtown.

10

Marcela

Sep 9, 2024

·

Stayed 4 nights

Great hotel. Very well located, just 4 short blocks away from Grand Central.

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Dining

The rooftop bar and restaurant earn strong praise for views and atmosphere, while the street-level spot is often considered good for breakfast and meals. Some note crowding or high prices, but overall dining feedback is positive.

Related guest reviews

10

Kathleen

Feb 23, 2025

·

Stayed 3 nights

Hotel was very accommodating & service there was prompt. Cafe attached to hotel was so convenient in cold weather-yummy food & great service. Rooftop Bar had a lovely view of The Empire State Building but cocktail quality/pricepoint was a mixed bag. Easy walk to Grand Central for access to all trains. Would definitely stay again.

10

Kelly

Nov 2, 2025

·

Stayed 4 nights

The rooftop restaurant is fantastic. Great location.

10

Sally Jane

Sep 2, 2025

·

Stayed 4 nights

The hotel was well located, an 8 minute walk to Grand Central Station. It had its own restaurant, but also had a great bagel place and pizza slice place just down the street and a 24 hour convenience store on the same block in case you wanted to keep an eye on budget. The reception staff could not have been more helpful and friendly and we really appreciated that. The rooms were spacious and clean, perhaps a tiny bit dated, but its totally insignificant when you are out sight seeing all day. The bed was made up every day and the towels were changed. The beds were very comfy and we had plenty of space. We are a family of 6 and had 3 x 2Queen bed rooms, so each of us had our own bed. It worked really well because we were also located next door to one another (we requested this ahead of time). The roof bar is very boojie and a little bit pricey (we were on a budget) but we went up for a drink and the view was amazing. The restaurant on site served fabulous breakfasts and so we ate there lots - kids loved the pancake stack. Thanks for a great stay.

10

Christie

Jul 18, 2025

·

Stayed 3 nights

Excellent staff. Great location, dining was amazing. Would stay again!

10

Daniel

Jun 23, 2025

·

Stayed 3 nights

Nice hotel. Great location. Lovely staff. I didn’t much like the restaurant in the hotel, though the staff there was very nice. Great rooftop bar but it gets very crowded. There is a $30 hotdog on the menu! I didn’t order it. Oddly enough the raw oysters which I did order were quite reasonably priced.

10

MaryAnn

Apr 24, 2025

·

Stayed 2 nights

We were very happy with Sonesta/Shelborne, the staff was friendly and professional. The hotel looked very clean. The food at restaurant was delicious. The rooftop bar was gorgeous. We didn't meet one staff that didn't make us at home.

8

Mette

Oct 20, 2025

·

Stayed 4 nights

There is nothing fancy about the hotel but it works. Beds were good and the nights quiet. Friendly staff. Cozy rooftop bar. The restaurant on the ground floor is nothing special. The best thing about the hotel is for sure the location. Quiet neighborhood and very easy to get around Manhattan from there. Really good deal for the price.

10

Daniel

Jul 21, 2025

·

Stayed 1 night

Very welcoming staff. Breathtaking rooftop bar, excellent breakfast, large room

10

Arielle

Aug 27, 2025

·

Stayed 3 nights

Great location. The staff was so friendly and very helpful. A special thanks to Adam for his awesome recommendations and he was so accommodating and provided excellent service. The rooftop bar was so nice with awesome views. There is a restaurant connected to the hotel with good food. The room was clean with comfortable bedding and bath/shower. We really enjoyed our stay

10

James

Apr 25, 2025

·

Stayed 1 night

FABULOUS property, especially their rooftop bar Vintage Green. Absolutely spectacular scenery and vibes!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$158
February	$157
March	$215
April	$242
May	$296
June	$260
July	$242
August	$206
September	$389
October	$362
November	$267
December	$374

Su	Mo	Tu	We	Th	Fr	Sa
				1 $320	2 $337	3 $470
4 $227	5 $405	6 $467	7 $455	8 $455	9 $441	10 $445
11 $225	12 $367	13 $441	14 $529	15 $512	16 $441	17 $495
18 $301	19 $372	20 $504	21 $456	22 $459	23 $441	24 $395
25 $225	26 $370	27 $364	28 $320	29 $448	30 $441	31 $604

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $358	18 $396	19 $439
20 $708	21 $860	22	23	24 $436	25 $470	26 $495
27 $249	28 $383	29 $456	30 $456

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

One Bedroom Suite Queen Bed Deluxe

Deluxe Studio, 1 Queen Bed

Traditional Room, 1 Queen Bed (Guestroom)

Penthouse, 2 Bedrooms

Penthouse, 1 Bedroom

Guest Room Two Beds Accessible

Room, 1 Queen Bed, Accessible

Deluxe Studio, 2 Queen Beds

Apartment, 2 Bedrooms, Terrace

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Shelburne Sonesta New York

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