Name: SureStay Plus Hotel by Best Western Highland Poughkeepsie
Address: 3423 Route 9 W, New York, United States of America, Town of Lloyd, US
Price range: US$83–US$299 per night
Rating: 8.03

What guests think

Across reviews, SureStay Plus Hotel by Best Western Highland Poughkeepsie is frequently praised for friendly, welcoming staff and generally clean, modern rooms, with a convenient location that works well for short stays and visits to nearby attractions.

Common drawbacks include a basic, limited breakfast and occasional noise from hallways or upstairs neighbors. Some guests report inconsistent housekeeping, smoke or odor in a few rooms, and maintenance issues like uncomfortable mattresses or drainage problems. Expect a simple, good-value stay with standout service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Ample parking and pet friendly; 24/7 lobby coffee is appreciated. Several note no elevator and microwaves in the lobby rather than in rooms.

Related guest reviews

10

Dolores

25 Nov 2023

·

Stayed 2 nights

Very good especially for hotel who welcome pets. Breakfast was very limited.

8

Katherine

22 Oct 2023

·

Stayed 2 nights

Clean maintained building on busy road, room on opposite from road quiet. 100$ extra charged for any damage fees, but returned at midnight checkout day. Could hear voices between rooms, but not disturbing. Dogs welcome. Breakfast setup, fruit and coffee all day, usual packaged pastries, yogurt/cereals, offered breakfast sandwiches. Parking well lit all night. Gateway Diner nearby recommended, large menu, good food, big breakfasts. Walk across the Hudson bridge nearby, easy access to Poughkeepsie across Mid Hudson Bridge.

8

Amy

3 Sept 2024

·

Stayed 2 nights

Clean, comfortable, basic hotel. Lots of parking. Wi-Fi works. Breakfast is pretty basic. The woman at the front desk quickly solved the problem when the room I reserved had been given away.

10

KAREN

14 May 2024

·

Stayed 2 nights

This hotel is a hidden gem and pet friendly. The staff was great and had coffee or tea available at all times and comfortable seating area to eat or just relax. No microwaves in rooms but available in lobby. Will go back soon. Convenient to highways.

10

Amanda

20 Oct 2023

·

Stayed 1 night

Brought my dog here and the experience was great!

8

Laura

2 Jul 2023

·

Stayed 1 night

Really wish they had an elevator but other than that beautiful property and great staff.

8

Kathy

27 Aug 2025

·

Stayed 3 nights

No coffee in room but 24 hour coffee in lobby. A very quiet place and a picnic table in back

10

Alexander

20 Oct 2025

·

Stayed 1 night

Great hotel. New, clean. Pleasant staff. Plenty of parking.

8

Claudine

31 Aug 2024

·

Stayed 10 nights

The Check-in process was quick and efficient with great customer service at the Front Desk. The room was fairly spacious and the queen-sized beds were soft and comfortable, however there was an area on my mattress that was sunken a bit. The room amenities were as expected and we had no issues with noise during our stay. We were able to adjust our room temperature with the AC whenever it got too cold or too warm which aided in a comfortable stay. The bathroom had sufficient space and storage area, and we were able to get new, clean towels and tissues upon request. We felt at home. The hotel is small yet charming; It has a lovely lobby, lounge and dining area that can be utilized 24/7. We were satisfied with the free breakfast options provided (apples & peaches, cereals and milk, orange & apple juices, yogurts, oatmeal, granola bars, muffins, boiled eggs, bacon cheese egg on a bagel, and bagels that can be paired with butter, peanut butter, and jelly). The breakfast area has a microwave, toaster, hot water dispenser, and an iced water dispenser. The coffee and tea area was excellent as we could indulge in our coffee and tea 24/7. The laundry area is accessible 24/7 with 1 washer & 1 dryer machine. The Front Desk staff was always helpful or happy to assist. The hotel has a lot of free parking space and the area felt comfortable and safe. Overall, given the location, quality of service and amenities provided, it was a good value, a comfortable stay and I'd happily stay here agai

4

Kerry

27 Oct 2024

·

Stayed 1 night

The bed linens were dirty and stained. The tub completely clogged and you had to stand in a foot of water when showering. Water didn’t drain at all. No elevator at all so a real pain with luggage transport.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise very clean spaces, but others cite issues like dirty floors, hair or stains, smoke odors, and occasional maintenance lapses such as clogged drains. Housekeeping consistency varies between stays.

Related guest reviews

6

Michel

15 Apr 2024

·

Stayed 1 night

Sheets were not changed & the bath tub not adequately cleaned.

10

Mary

29 Oct 2025

·

Stayed 1 night

Rooms are spacious and very clean. Comfortable beds with lots of pillows! Quiet inside. Huge modern bathroom with nice amenities. Coffee available early in the morning for early birds like us. Enjoyed staying here very much!

2

Sabrina

13 Jul 2025

·

Stayed 1 night

The room we were given had hair all over the place. The bed was dusty and dirty. We asked for a different room and we were given one with slightly less hair and dust. Really unfortunate experience. Uncomfortable and a waste of time+money.

4

Chandra

27 Sept 2025

·

Stayed 1 night

The room smells like smoke, one of the pillow have like blood stains. The garbage I the breakfast area was overflowing

10

Sharon

27 May 2025

·

Stayed 2 nights

Super clean hotel. Very courteous and professional staff.

2

Edorlain

21 Aug 2025

·

Stayed 2 nights

The Room was filthy.Left over food in the fridge who knows for how long .They don’t answer the phone when you called them ,Short staffed after we make them aware of the situation they did not offer any assistance , even after the manager went to to verify we were telling the true. Fast forward I called Expedia to report them Yet they still denying our claim. What a place of business!

10

claudia

11 Nov 2023

·

Stayed 1 night

The hotel was so clean, from room,

4

Kerry

27 Oct 2024

·

Stayed 1 night

The bed linens were dirty and stained. The tub completely clogged and you had to stand in a foot of water when showering. Water didn’t drain at all. No elevator at all so a real pain with luggage transport.

10

darrell

25 Sept 2023

·

Stayed 2 nights

Room was nice and roomy. Floors are not carpet, which is great, but dirty. Left our feet and socks dirty after a few minutes. Staff was great.

10

Daniel

28 Oct 2025

·

Stayed 1 night

Friendly staff. Room was very clean.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and often spacious with generally comfortable beds and functioning Wi‑Fi. Multiple reviews note thin walls and footsteps from above, occasional smoke odors, and variable mattress comfort; some mention minimal storage or hanging space.

Related guest reviews

8

Victoria

27 Jul 2024

·

Stayed 1 night

Big comfortable room.

10

Mary

29 Oct 2025

·

Stayed 1 night

Rooms are spacious and very clean. Comfortable beds with lots of pillows! Quiet inside. Huge modern bathroom with nice amenities. Coffee available early in the morning for early birds like us. Enjoyed staying here very much!

8

Gerald

17 Oct 2025

·

Stayed 2 nights

Everything was good. The only problem was the upstairs person was very heavy. Footed kept me awake the first night other than that always fine.

4

Michael

7 Sept 2025

·

Stayed 2 nights

You can hear everything from the hallways and the second floor. I could hear someone pacing throughout the night both nights we stayed. And the second night there were ppl hanging out in the hallway chatting instead of being In

8

Maryse

10 Nov 2025

·

Stayed 1 night

First room we got smelled like cigarette, but we asked and they gave us another room right away. Room was clean, staff friendly, breakfast is fine, we had eggs and bacon, toast, etc.

8

Amy

3 Sept 2024

·

Stayed 2 nights

Clean, comfortable, basic hotel. Lots of parking. Wi-Fi works. Breakfast is pretty basic. The woman at the front desk quickly solved the problem when the room I reserved had been given away.

2

Matthew

23 Aug 2025

·

Stayed 2 nights

Room lacked toilet paper and shampoo. Connecting doors are ultra thin, can hear next door neighbors clearly, even when speaking quietly. This was an issue because the neighbors were up until 1 or 2 AM each night.

8

Geraldine

8 Nov 2023

·

Stayed 1 night

Everything was great except there is no place to hang clothes or place your suitcase. You don’t need a closet but a few hooks or a garment bar would help. A luggage rack doesn’t cost much. We loved the availability of coffee all night. The continental breakfast was very good

8

Claudine

31 Aug 2024

·

Stayed 10 nights

The Check-in process was quick and efficient with great customer service at the Front Desk. The room was fairly spacious and the queen-sized beds were soft and comfortable, however there was an area on my mattress that was sunken a bit. The room amenities were as expected and we had no issues with noise during our stay. We were able to adjust our room temperature with the AC whenever it got too cold or too warm which aided in a comfortable stay. The bathroom had sufficient space and storage area, and we were able to get new, clean towels and tissues upon request. We felt at home. The hotel is small yet charming; It has a lovely lobby, lounge and dining area that can be utilized 24/7. We were satisfied with the free breakfast options provided (apples & peaches, cereals and milk, orange & apple juices, yogurts, oatmeal, granola bars, muffins, boiled eggs, bacon cheese egg on a bagel, and bagels that can be paired with butter, peanut butter, and jelly). The breakfast area has a microwave, toaster, hot water dispenser, and an iced water dispenser. The coffee and tea area was excellent as we could indulge in our coffee and tea 24/7. The laundry area is accessible 24/7 with 1 washer & 1 dryer machine. The Front Desk staff was always helpful or happy to assist. The hotel has a lot of free parking space and the area felt comfortable and safe. Overall, given the location, quality of service and amenities provided, it was a good value, a comfortable stay and I'd happily stay here agai

8

Patricia

20 Oct 2023

·

Stayed 2 nights

I liked that there was no carpet in room. However, it turns out that it makes it very noisy when people above you are walking around. The people above me did not return to the room until almost 11 o’clock. The noise of them working walking around persisted until after midnight. The free breakfast had very little selection. Least number of options I have ever had at a hotel. Everything else was great.

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Service

Service is widely praised as friendly, welcoming, and helpful at the front desk. A minority report slow check‑in, poor communication, or rude interactions related to third‑party bookings.

Related guest reviews

10

Ricardo

6 Jul 2023

·

Stayed 1 night

The customer service at the front desk was superb

10

Reynaldo

26 Aug 2025

·

Stayed 1 night

The staff was very welcoming, helpful and kind. Encountered 2 staff that went above and beyond to assist me and made my stay that much more enjoyable. The room was very clean, modern and comfortable. I would most definitely, without a doubt stay there again.

10

Catherine

26 Jul 2025

·

Stayed 2 nights

Ashley at the front desk was wonderful! Can't wait to come back here!!

2

Bruce

4 Aug 2025

·

Stayed 1 night

Booked on Expedia, hotel claimed no room, Called Expedia to straightened out. Hotel staff very rude, unprofessional.

2

Steven

18 May 2025

·

Stayed 1 night

Took forever to check me in

10

Nancy

18 Apr 2023

·

Stayed 1 night

Staff was very pleasant, helpful & friendly. Hotel was very clean and secure.

2

Bruce

4 Aug 2025

·

Stayed 2 nights

Booked room on expedia, Sure Stay says no room available, then call expedia to straighten out, staff at hotel very rude unproffessional.

10

anthony

17 Jul 2025

·

Stayed 1 night

Nice and Well managed property. Clean rooms and stairwells. Friendly and professional staff. Nice location along with great value.

2

Amanda

22 Sept 2023

·

Stayed 1 night

They changed my larger room to a smaller room with no notification which I paid for and the person at the front desk the said she would be in the morning and the person in the morning said she did the overnight and the person I spoke to at night didn’t say anything to the manager about the issue

4

Sherri

17 Sept 2024

·

Stayed 1 night

Nothing unique about. It was quiet. Staff need training in all areas, especially customer service.

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AI-generated summary based on recent guest reviews

Location

Convenient for Vassar, CIA, New Paltz, the Hudson River area, highways, and the train. A few found the setting somewhat isolated.

Related guest reviews

10

ADAM

6 Feb 2025

·

Stayed 1 night

Conveniently located near Hudson House Distillery.

8

Leonid

14 Aug 2025

·

Stayed 2 nights

It’s in the middle of nowhere

8

Katherine

22 Oct 2023

·

Stayed 2 nights

Clean maintained building on busy road, room on opposite from road quiet. 100$ extra charged for any damage fees, but returned at midnight checkout day. Could hear voices between rooms, but not disturbing. Dogs welcome. Breakfast setup, fruit and coffee all day, usual packaged pastries, yogurt/cereals, offered breakfast sandwiches. Parking well lit all night. Gateway Diner nearby recommended, large menu, good food, big breakfasts. Walk across the Hudson bridge nearby, easy access to Poughkeepsie across Mid Hudson Bridge.

10

KAREN

14 May 2024

·

Stayed 2 nights

This hotel is a hidden gem and pet friendly. The staff was great and had coffee or tea available at all times and comfortable seating area to eat or just relax. No microwaves in rooms but available in lobby. Will go back soon. Convenient to highways.

10

David

22 May 2023

·

Stayed 1 night

We just needed somewhere to stay for one night near Vassar and this fit the bill perfectly. Very clean, comfortable room. Couldn’t expect more.

10

Jessie

27 Jun 2025

·

Stayed 2 nights

We stayed there while going to an event on the Ulster County Fairgrounds. Short drive away from the grounds. Quiet. Very nice and helpful staff. Would stay there again.

10

Donna

3 Aug 2023

·

Stayed 1 night

We felt very welcome and it was a great choice.Pricepoint and location were perfect.We would definitely stay again!

10

Lynette

15 Aug 2024

·

Stayed 1 night

Price good for location we were taking the train in the morning.

10

Jennifer

29 Apr 2023

·

Stayed 1 night

Fantastic place to stay near the CIA.

8

Laurie

8 Sept 2025

·

Stayed 1 night

Friendly, convenient to New Paltz, reasonably priced

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AI-generated summary based on recent guest reviews

Dining

Breakfast is consistently described as simple and limited, with several reports of sparse selections or items running out. Some guests found it adequate, and many appreciated 24/7 coffee and basic continental options.

Related guest reviews

4

Robert

20 Jun 2025

·

Stayed 2 nights

The breakfast was very sparse. Eggs runny looks artificial. The attendants was nice. For the price it wasn’t worth it.

10

Eunice

31 Jul 2024

·

Stayed 2 nights

The hotel was very clean, pleasant and comfortable atmosphere. We felt safe. The staff was friendly and helpful. A breakfast was simple, but varied and satisfying.

8

Peiying

13 Oct 2025

·

Stayed 2 nights

Everything is great, but I would expect the breakfast with more variety and healthier choices for the price we paid per night.

8

Dajie

7 Aug 2023

·

Stayed 1 night

Included Breakfast is too simple. Even less than continental breakfast. Nowadays almost all hotels at this level provide some sort of hot breakfast including scrambled eggs and sausage, bagels, breads as well as juices.

6

Gerald

19 Jul 2025

·

Stayed 3 nights

Convenient for visiting family. Room was clean. However, due to staff shortage, we had to obtain our own fresh towels each evening upon returning to our room. Breakfast was very poorly done. Most of our 3 days there was very little available for breakfast. Ended up just having a bowl of cereal one morning. Upon check in, was told there would be an extra $100 added for incidentals that would be removed at check out. But at checkout, there was a charge of $183. It took 2 days for that charge to be refunded to my bank account. There was a very nice lady at checkout that was very helpful in getting this matter resolved. Overall I would stay here again, despite what sounds like a bad review. If breakfast was better and room service was better, this would be just right for our trips to the area to visit family.

8

Melissa

18 Aug 2024

·

Stayed 1 night

Newer rooms. Pretty clean. Breakfast was lackluster.

8

David

4 Oct 2025

·

Stayed 1 night

Good breakfast, nothing special but fine. No coffee pot in room and lobby coffee was empty in the afternoon. Perfectly fine for one night stay.

6

Marcia

15 May 2023

·

Stayed 3 nights

The bed was too soft for me and the pillows too big & fluffy. I should have brought my own pillows. Breakfast was very limited.

8

Patricia

20 Oct 2023

·

Stayed 2 nights

I liked that there was no carpet in room. However, it turns out that it makes it very noisy when people above you are walking around. The people above me did not return to the room until almost 11 o’clock. The noise of them working walking around persisted until after midnight. The free breakfast had very little selection. Least number of options I have ever had at a hotel. Everything else was great.

8

GAYL

12 Nov 2023

·

Stayed 1 night

Hotel was nicely updated. However, the breakfast was not great. That will prevent us from staying again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$79
February	US$79
March	US$85
April	US$94
May	US$126
June	US$114
July	US$112
August	US$133
September	US$127
October	US$148
November	US$93
December	US$84

Su	Mo	Tu	We	Th	Fr	Sa
				1 $119	2 $291	3 $299
4 $100	5 $99	6 $99	7 $98	8 $99	9 $272	10
11 $100	12 $99	13 $99	14 $100	15 $100	16	17
18 $99	19 $100	20 $100	21 $98	22 $99	23 $272	24
25 $100	26 $100	27 $96	28 $98	29 $98	30 $203	31 $201

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $110	17 $111	18 $291	19
20 $83	21 $83	22 $90	23 $89	24 $90	25 $279	26
27 $92	28 $92	29 $90	30 $92

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator (With Sofabed)

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Refrigerator (With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Plus Hotel by Best Western Highland Poughkeepsie

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Prices for upcoming dates