Four Seasons Hotel Jakarta

My experience at the FS was an unforgettable one! The service quality was top notch, from the arrival to the departure. Everyone was friendly and efficient. The room upgrade made my trip to Yakarta a very special one. Special kudos to Darlia at the front desk for her kindness!

It’s the people that really make it. Deasy at the concierge desk was so kind and helpful. From check in to room service amazing people. Beautiful hotel amazing people.

Great value for money, the staff is absolutely amazing 5* to them!

Our suite was beautiful with a nice view and an extremely comfortable bed. The staff was so nice and helpful and truly made us feel welcome. The service was always fast and everything just went so smooth during our stay. We celebrated our anniversary while we where there and after the staff became aware of this, they made sure to make our stay even more memorable with a surprise in our room. We will definitely come back if we get the opportunity.

Dear Four Seasons Jakarta Management Team, I am writing to formally express my disappointment regarding a highly unacceptable experience during our recent stay at your hotel. I chose Four Seasons Jakarta specifically to celebrate my parents’ anniversary, expecting a memorable and comfortable experience that reflects the reputation of your brand. Unfortunately, what occurred was deeply disappointing and frankly unacceptable for a hotel of this standard. When my parents attempted to use the soap in the shower, they discovered that it was visibly molded. As their English proficiency is limited, they informed me of the issue and I contacted your staff to request a replacement. While room service promptly delivered two new bars of soap, both replacement soaps were also molded. What concerns me even more is that my parents did not inform me that the replacement soaps were also unusable. They did not wish to trouble me again, nor were they confident in explaining the situation in English. I only discovered this issue later, while assisting them with packing their luggage. This situation reflects a serious lapse in housekeeping quality control. Molded toiletries should never be present in a guest room, let alone delivered again as replacements. Such an experience not only undermined the purpose of our celebration but also caused unnecessary discomfort and disappointment for my parents.