Name: Jen Hong Kong by Shangri-La
Address: 508 Queen's Road West, Shek Tong Tsui, Hong Kong SAR, Hong Kong Island, Hong Kong SAR
Rating: 8.38

Guest reviews

8.4

Very good

Based on 2,175 verified reviews

Who stays here?

Business

26%

Couple

34%

Family

19%

Group

8%

Solo

10%

What guests think

AI-generated summary based on recent guest reviews

At Jen Hong Kong by Shangri-La, travellers praise the convenient HKU MTR location and consistently friendly staff, while noting ongoing renovations that limit facilities and an overall dated feel, with room sizes varying from compact to reasonably spacious.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

Chin Koon

26 Mar 2026

·

Stayed 3 nights

everything not working

8

Chau Lin

16 Jan 2026

·

Stayed 9 nights

Staffs very helpful

8

ALAN

13 Jan 2026

·

Stayed 4 nights

More option dining

10

Estelle

11 Jan 2026

·

Stayed 3 nights

There were renovations in progress close to our room, causing it to be very noisy. On our arrival, we found it way too noisy. We were moved to a more quiet side of the hotel. Staff very accommodating without an6 hassles.

6

Yingyan

27 Dec 2025

·

Stayed 5 nights

The room is too cold even after I turned off the AC. My skin got itchy after I spent several hours in the room. Not sure if it's because the air is too dry or because there are bugs in the room as the room is old. I have never had this itchy experience in other hotels, so this is a red flag for me. Location is great, just next to the exit of MTR.

508 Queen's Road West, Shek Tong Tsui, Hong Kong SAR

Location

A stay at JEN Hong Kong by Shangri-La places you in the heart of Hong Kong Island, within a 5-minute drive of Hong Kong - Macau Ferry Terminal and Victoria Harbour. This hotel is 1.9 mi (3.1 km) from Soho and 2.2 mi (3.6 km) from Lan Kwai Fong.

University of Hong Kong(0.3 Miles)

Hollywood Road(0.9 Miles)

Victoria Harbour(1 Miles)

Man Mo Temple(1.1 Miles)

Hong Kong - Macau Ferry Terminal(1.3 Miles)

Soho(1.4 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:30

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Limited parking is available onsite. It is not specified whether a reservation is required.

Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee of approximately HKD 238 for adults and children.

Check-in is from 3:00 PM to 11:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

The property is located in the heart of Hong Kong Island, within a 5-minute drive of Hong Kong - Macau Ferry Terminal and Victoria Harbour. It is approximately 1.9 miles from Soho and 2.2 miles from Lan Kwai Fong.

Yes, there is a seasonal outdoor pool that is open from June to August. Pool access is available from 7:00 AM to 8:00 PM.

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Jen Hong Kong by Shangri-La

Amenities

Property description

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