Is parking available at the property?

Free self-parking is available on-site, but parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 12:00 AM, and check-out is by 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges could apply.

What accessibility features are available for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details regarding room accessibility may vary.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Santiago, within a 10-minute drive of Costanera Center and Julio Martinez Pradanos National Stadium. It is 0.1 km from San Francisco Church and 5.9 mi from Parque Arauco Mall.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool. The seasonal pool is open from May to March.

What are the policies for guests staying with children?

Up to 2 children aged 10 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property has connecting/adjoining rooms available, which can be requested based on availability. Specific policies regarding extra beds or cribs are not detailed.

Almacruz Hotel y Centro de Convenciones in Santiago

Average nightly price at Almacruz Hotel y Centro de Convenciones (Ex Galerías) by month, last 12 months (USD)
Month	Average price
January	$63
February	$64
March	$70
April	$66
May	$59
June	$61
July	$98
August	$85
September	$70
October	$71
November	$69
December	$64

What guests think

At Almacruz Hotel y Centro de Convenciones (Ex Galerías), travellers frequently praise the central, walkable location and helpful, friendly staff, noting comfortable, generally spacious rooms and a tasty breakfast with a well-liked on-site restaurant.

Repeated complaints focus on weak or unadjustable air conditioning and intermittent hot-water or water-supply issues. Several guests also mention dated interiors and worn carpets, a small pool with occasional cleanliness or closure issues, and a central area that can feel unsafe after dark. Overall, expect a convenient city stay with warm service but variable maintenance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the outdoor pool and terrace, but note it is small with occasional cleanliness issues, closures, or limited hours. Several also enjoyed the lobby's cultural displays and artifacts.

Related guest reviews

10

Peter

Feb 1, 2024

·

Stayed 3 nights

A lovely hotel in the centre of Santiago de Chile. A very nice lobby area on the sixth floor with ancient artifacts. The bedroom was large and comfortable. Good breakfasts in the restaurant, which also serves excellent dinners.

10

Ruth

Feb 15, 2025

·

Stayed 2 nights

I enjoyed the atmosphere of Chilli’s heritage created by the decor . The restaurant produces great meals and the pool is lovely on a hot day . Easy to walk to major attractions and staff are always willing to help in any way. Hot showers were welcome also !

6

Camilla

Nov 28, 2025

·

Stayed 3 nights

Alt i alt helt fint. Badeværelset lugtede utrolig dårligt - virkelig surt. Hotellet er slidt. Poolen var ikke til gengæelig første dag, vi var der. De andre dage var den beskidt. Vi bookede hotellet pga poolen. Morgenmaden teak alt op. Virkelig god morgenmad!

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8

Åsa

Mar 10, 2024

·

Stayed 3 nights

Centralt hotell med mycket bra frukost. Poolen är liten men funkar bra för att svalka sig. Sköna sängar. Personalen var trevlig och vi fick checka in direkt när vi kom från flyget trots att det var på förmiddagen.

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8

Catherine

Feb 21, 2024

·

Stayed 1 night

Nicely decorated hotel. Pool and its terrace give a holiday feel which is nice when in the busy city. Restaurant very good. Super clean, comfortable beds , large spacious room and plenty of hot water. Free drink on arrival is a nice touch. Central for visiting tourist sites

4

Kendy

Jan 3, 2024

·

Stayed 1 night

Mal! Al llegar la piscina estaba cerrada junto con la terraza en pleno verano, y tampoco hicieron algo para compensar. En ocasiones escogemos el hotel en base a las áreas recreativas cómo piscinas o terrazas, ese era mi caso. Resto del hotel ok, pero pésimo servicio tener cerrado algo tan vital.

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8

Jerry

Apr 2, 2025

·

Stayed 3 nights

The hotel was comfortable and well situated. The restaurant did a very reasonable 3 course supper that was a good price. It is a modern building and the hotel pool is disappointingly small.

2

Francisca

Feb 14, 2025

·

Stayed 1 night

Horrible experiencia, realizaron trabajos de cañeria a las 4 am, nunca me dieron una solución desde recepción y solo se excusaron que eran trabajos programados que nunca me anunciaron. Pesimo servicio al cliente. Ademas la piscina es solo hasta las 18 hrs.

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8

Kevin

Feb 13, 2025

·

Stayed 1 night

Confortable with a nice pool area. Breakfast was great.

6

Diane

Jan 13, 2025

·

Stayed 6 nights

Not clean in public area. Carpet soiled. Breakfast average. Pool always looks dirty. Close to sights, & walkable. Not safe at night.

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Cleanliness

Housekeeping generally keeps rooms tidy, and many guests found spaces clean. However, recurring comments mention stained or worn carpets, occasionally dirty bathrooms, and murky pool water.

Related guest reviews

6

IGNACIO

Apr 26, 2024

·

Stayed 2 nights

The food at the hotel spectacular. The personnel good. The hotel is old and not well maintained. The old carpets gives the impression of not clean. The may not be clean. The hotel is very average for a 2 star hotel. The ubicación is good at it is in the center of the city. Even though the crowding in the area make uncomfortable the strolling.

10

Suzanne

Mar 21, 2025

·

Stayed 2 nights

Very clean and quiet. Nice people.

10

Ida

Dec 22, 2025

·

Stayed 2 nights

The rooms were clean and the staff were very nice and helpful. The buffet breakfast was amazing and coffee was strong! Best of all, the location is central in downtown, walking distance to many landmarks. :)

10

Gabriela

Jun 20, 2025

·

Stayed 1 night

Limpeza impecavel, atendimento muito bome otimo cafe da manha

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6

Ericka Andrea

Jun 16, 2024

·

Stayed 4 nights

El agua de la regadera tibia y ahora es invierno. Las alfombras sucias.

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10

Carlos

Jan 8, 2026

·

Stayed 4 nights

Clean

10

Ana Paula

Feb 12, 2026

·

Stayed 3 nights

Quero destacar o café da manhã, que é muito bom! Atendimento ótimo! Quarto e banheiro limpos! Enfim, a hospedagem foi muito agradável. Ficamos 7 noites e não temos nenhuma reclamação.

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4

Sonia

Dec 31, 2023

·

Stayed 1 night

The location was central. But the room was very dirty. The bathroom was not cleaned. There were hair in the bathtub and garbage in the bathroom sink. The hallway carpets were duper dirty. Old furniture inside the rooms and in the common area. The swimming pool water was very cloudy. Not sure if was clean enough to go in.

6

Milo

Dec 29, 2023

·

Stayed 3 nights

Well, in general Chile closes thing pretty early so food was limited. We paid for the breakfast but most tours started before they served it. Most places start serving at 6 am but not them… so we paid 17x2 for 3 days for a breakfast that only had an apple a dried sandwich and warm yogurt. Not really worth it to be honest and if I could I could for my breakfast fees back! The conditions were old and the bathroom was kinda dirty… there was a lot of build up in the tub and washing are —which was kinda icky. The towels were so old that they felt thin and scratchy. The pool was dirty it was dark green, and the restaurant didn’t have much food varieties—but at least it was open late. The staff was helpful and spoke English.

6

Diane

Jan 13, 2025

·

Stayed 6 nights

Not clean in public area. Carpet soiled. Breakfast average. Pool always looks dirty. Close to sights, & walkable. Not safe at night.

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Rooms

Rooms are typically spacious with comfortable beds. Decor and fittings feel dated in places, air conditioning is often weak or hard to adjust, Wi-Fi can be patchy in some rooms, and occasional noise is reported.

Related guest reviews

8

Morley

Jan 26, 2024

·

Stayed 1 night

Great location and great value for price. Air conditioning in the room was inadequate.

10

ANTONIO

Jan 20, 2026

·

Stayed 7 nights

Staff do hotel super prestativo. Quarto espaçoso e limpo. Localização excelente, porem a noite, as ruas dicam desertas.

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8

SONIA

Jan 22, 2026

·

Stayed 8 nights

O hotel é relativamente antigo, os quartos são médios, não deixam muito a desejar, mas não tem de mais. O ar condicionado às vezes não gelava o quarto direito, o carpete é meio velho e o banheiro também. O café da manhã é um pouco fraco, tem boas opções de pães mas só isso. A equipe do hotel é maravilhosa, todos educados e prestativos, a decoração do lobby também é muito boa. A localização é muito boa, a parte do centro da para fazer andando e é perto do transporte público, a noite fica meio estranho as ruas próximas, mas pela manhã é bem seguro.

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8

Simon

Feb 3, 2024

·

Stayed 1 night

Great location, friendly staff, good sized rooms, clean, just a little dated.

8

ERICKSON

Aug 11, 2023

·

Stayed 7 nights

Café da manhã muito bom, funcionários cordiais, ótima localização. Somente o wifi deixou a desejar, ficando sem internet em alguns momentos, principalmente a noite.

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6

Leandra

Sep 22, 2025

·

Stayed 3 nights

O hotel é bonito, café da manhã completo, porém um ponto deixou muito a desejar, o Wi-Fi não pegava no meu quarto, apenas no corredor, e nos primeiros dias fiquei sem internet no meu celular e precisei usar o Wi-Fi do hotel, precisava ficar no corredor para funcionar, esse ponto deixou muito a desejar.

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6

EDUARDO S

May 30, 2024

·

Stayed 7 nights

O hotel é razoável. Os quartos são espaçosos, mas mereciam uma reforma, assim como os corredores do hotel. A roupa de cama é muito boa. A localização e a segurança na entrada do hotel também são muito boas. O café da manhã é bem diversificado (obviamente não é como nos hotéis brasileiros, mas para um hotel internacional achei surpreendente). O absurdo fica por conta de não ter água quente na maioria dos dias. Santiago é uma cidade muito fria dependendo da época do ano e não ter água quente para tomar banho é inacreditável em um hotel que se diz 4 estrelas.

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8

Helen

May 17, 2025

·

Stayed 4 nights

Comfortable and large room, the AC isn't the best though. Breakfast was pretty decent, but didn't vary from day to day. Just a couple of minutes walk to the shops and Plaza de Armas, plus churches and museums. Bus stops and a few convenience stories and bakeries right outside the hotel.

4

Cherie

Mar 10, 2025

·

Stayed 4 nights

Air conditioning was very poor, it was either not working for the 5 days we were there or set so high for money saving reasons it left our room permanently at 27 degrees and very hot and uncomfortable. Staff advised us the manager would contact us which never happened. Staff came to the room after 4 hours waiting and said it was fixed but it remained at 27 degrees the whole time. Air conditioning works well in the lobby and reception but not in the rooms. We didn’t get our hotels.com early check in or room upgrade despite others checking in after us getting an upgrade.

6

Rosemary

Mar 17, 2024

·

Stayed 4 nights

Air conditioner did not work. Maintenance came three times and couldn't fix it. Found out another couple had the same problem. No compensation given. Happy hour advertised on the weekend but is only Monday to Friday. Good location.

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Service

Staff are widely described as friendly and helpful. Some guests report slow or inflexible check-in, uneven problem resolution, and occasional restaurant service or wake-up call issues.

Related guest reviews

10

Sandra

Oct 3, 2024

·

Stayed 1 night

The staff were fantastic - from the front door, reception to the restaurant, superior service from all

10

Helen

Apr 7, 2025

·

Stayed 3 nights

Perfect place to stay in Santiago. Really beautiful hotel in a great location with friendly staff and very comfortable beds. We arrived early in the morning and they were really kind to let us check in straight away which was amazing after a long overnight flight. I would highly recommend staying here.

4

Juan Luis

Jan 14, 2025

·

Stayed 2 nights

En general, tuvimos una mala experiencia. El aire acondicionado no funcionó correctamente durante nuestros 2 días de estancia, lo que nos impidió dormir cómodamente por el calor. A pesar de que un técnico vino al segundo día, no logró repararlo y nos dijeron que iban a darnos un ventilador que no cumplieron. Además, el servicio del restaurante fue muy deficiente. Si bien llegabamos 30 min antes del cierre de la cocina se molestaban y nos ofrecian solo platos simples o muy caros, obviando los platos mas económicos con ma excusa no válida de que no les daba tiempo a servirnos. Por ultimo, pedimos que nos hicieron una llamada para despertarnos en la mañana (wakeup call) y nunca nos llamaron.... servicio muy deficiente manejado por jovenes a los cuales parece no importarles la experiencia de los visitantes.

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10

Karlla

Dec 25, 2025

·

Stayed 1 night

Hotel bem localizado, com funcionários solícitos e muito educados, café da manhã delicioso e nos deixaram guardar as bagagens antes do check-in. Indico sem duvidas e retornaremos em breve.

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6

Henrik

Dec 9, 2025

·

Stayed 7 nights

Check in was not optimal, they said no early checkin even if we paid for it and after 2 hour waiting, the checkin other tourist before me. Cleaning not great and limited english receptionists

10

Hanny

Jun 6, 2023

·

Stayed 2 nights

Von den sechs Hotels, die wir während unserer Reise gesehen haben, war dieses Hotel das beste. Freundliches, hilfsbereites Personal, super Service, sehr komfortabel. Frühstück war gut, Betten bequem, die Zimmer geräumig. Würde ich wieder buchen.

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10

Araz

Nov 19, 2025

·

Stayed 1 night

The room was clean and comfortable. The front desk staff were friendly and super helpful and accommodating.

10

John

Dec 1, 2023

·

Stayed 3 nights

All of the staff were extremely professional and friendly at the same time. The hotel was very functional in a good location. That served my needs perfectly. Thank you to all the staff at Hotel, Alma Cruz.

10

Jun

Apr 15, 2024

·

Stayed 1 night

We love the location of this hotel, which is very convenient. However, the check in process was frustrating. The hotel staff refused to check in anyone before the official 3PM check-in time, even at 2:30PM. We understand not all the rooms are available before 3PM. This is the first hotel we've ever stayed showed such inflexibility.

8

John

Feb 21, 2026

·

Stayed 2 nights

Hotel staff, from front desk to bell staff, were friendly and helpful even though I don’t speak Spanish.

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Location

Very central and walkable to major sights and metro. Several reviews warn the immediate area can feel unsafe after dark, and a few reported theft incidents nearby.

Related guest reviews

10

Ida

Dec 22, 2025

·

Stayed 2 nights

The rooms were clean and the staff were very nice and helpful. The buffet breakfast was amazing and coffee was strong! Best of all, the location is central in downtown, walking distance to many landmarks. :)

6

Terry

Jan 15, 2024

·

Stayed 3 nights

Area is not great and my wife’s necklace was ripped off her neck a few hundred metres from the hotel. Air conditioning didn’t really work and towels were very worn.

10

Luca

Jan 27, 2024

·

Stayed 2 nights

Excellent location

10

Luca

Feb 11, 2024

·

Stayed 1 night

Excellent location

8

Iyad

Feb 3, 2023

·

Stayed 19,351 nights

The property offers a great breakfast that is better than many much more expensive hotels. The rooms are good for a 4 stars hotel. Location is in city center; which is unsafe when it gets dark. That was the only inconvenience, since it is not recommended to walk around after darkness

8

Timothy

Apr 23, 2025

·

Stayed 2 nights

the hotel is conveniently located in the old part of town and is relatively safe and very walkable.

10

Fabiana

Jan 21, 2026

·

Stayed 8 nights

Cafe da manhã excelente e farro Hotel antigo mais bem conservado Localidade excelente para os passeios nos principais pontos de Santiago e fácil acesso ao metro. Para sair à noite usamos Uber.

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10

Shawn

Apr 26, 2023

·

Stayed 3 nights

The hotel is in a great location, and there are lots of restaurants and historical sites within walking distance.

8

Antonio

Sep 9, 2025

·

Stayed 4 nights

Hotel bom, café da manhã bom, funcionários solícitos, o ponto negativo é a localização. A noite então, extremamente perigoso. O restaurante do hotel é bom.

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6

Diane

Jan 13, 2025

·

Stayed 6 nights

Not clean in public area. Carpet soiled. Breakfast average. Pool always looks dirty. Close to sights, & walkable. Not safe at night.

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Dining

Breakfast is frequently praised and the on-site restaurant receives many positive comments. Some note limited variety or repetition, service issues near closing time, and breakfast hours that start too late for early tours; no complimentary bottled water is offered.

Related guest reviews

10

Martin

Feb 2, 2026

·

Stayed 3 nights

Das Almacruz Hotel in Santiago kann ich nur empfehlen ! Zimmer und Bad völlig in Ordnung, das Frühstück ist klasse. Es gibt einen kleinen Pool Der Service ist echt klasse und das Restaurant auch Ein Mitreisender hatte Geburtstag und als ich nach einer Kerze fragte, kam eine schöne Überraschung

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10

Ida

Dec 22, 2025

·

Stayed 2 nights

The rooms were clean and the staff were very nice and helpful. The buffet breakfast was amazing and coffee was strong! Best of all, the location is central in downtown, walking distance to many landmarks. :)

10

Paula

Dec 15, 2025

·

Stayed 7 nights

Cafe da manha era otimo, equipe maravilhosa. Bem localizado. Tem restaurante bom tambem pra almoco e jantar. Tudo excelente. Nossa unica observação é que o quarto fala que sao duas camas queen mas sao duas casal. Ah e o chao de carpete, banheira com box de tecido é bem antigo, apesar de muito bem limpo.

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4

Juan Luis

Jan 14, 2025

·

Stayed 2 nights

En general, tuvimos una mala experiencia. El aire acondicionado no funcionó correctamente durante nuestros 2 días de estancia, lo que nos impidió dormir cómodamente por el calor. A pesar de que un técnico vino al segundo día, no logró repararlo y nos dijeron que iban a darnos un ventilador que no cumplieron. Además, el servicio del restaurante fue muy deficiente. Si bien llegabamos 30 min antes del cierre de la cocina se molestaban y nos ofrecian solo platos simples o muy caros, obviando los platos mas económicos con ma excusa no válida de que no les daba tiempo a servirnos. Por ultimo, pedimos que nos hicieron una llamada para despertarnos en la mañana (wakeup call) y nunca nos llamaron.... servicio muy deficiente manejado por jovenes a los cuales parece no importarles la experiencia de los visitantes.

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10

Svetlana

Feb 21, 2026

·

Stayed 1 night

Beautiful hotel, located in the historical center of Santiago. Elegant interior and the breakfast can satisfy any sophisticated taste. Plus the stuff is very friendly. I can highly recommend it! .

8

Helen

May 17, 2025

·

Stayed 4 nights

Comfortable and large room, the AC isn't the best though. Breakfast was pretty decent, but didn't vary from day to day. Just a couple of minutes walk to the shops and Plaza de Armas, plus churches and museums. Bus stops and a few convenience stories and bakeries right outside the hotel.

6

Milo

Dec 29, 2023

·

Stayed 3 nights

Well, in general Chile closes thing pretty early so food was limited. We paid for the breakfast but most tours started before they served it. Most places start serving at 6 am but not them… so we paid 17x2 for 3 days for a breakfast that only had an apple a dried sandwich and warm yogurt. Not really worth it to be honest and if I could I could for my breakfast fees back! The conditions were old and the bathroom was kinda dirty… there was a lot of build up in the tub and washing are —which was kinda icky. The towels were so old that they felt thin and scratchy. The pool was dirty it was dark green, and the restaurant didn’t have much food varieties—but at least it was open late. The staff was helpful and spoke English.

10

PARASTOU

Apr 6, 2025

·

Stayed 3 nights

Close to metro, lots of dining options, close to city center. Fantastic breakfast

6

Carol

Feb 8, 2026

·

Stayed 1 night

Room was great but we were unable to adjust air conditioning. Restaurant was great, as was breakfast. No bottles of water available tho … Hotel not in a lovely area

10

Fransérgio

Jun 9, 2024

·

Stayed 4 nights

Gostamos muito da nossa estadia de 4 noites. Todos muito prestativos, da recepcão ao pessoal do restaurante Make Make, que tem um café da manhã muito bom e pratos deliciosos. o hotel fica próximo ao metro e vários pontos turísticos do centro, da para ver tudo andando. Ducha muito boa e cama bem confortável. Quarto iluminado só por abajures, mas não atrapalha em nada.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5 $56	6 $75	7 $58	8 $62	9 $64	10 $59
11 $57	12 $61	13 $69	14 $67	15 $70	16 $76	17 $75
18 $77	19 $66	20 $69	21 $66	22 $68	23 $67	24 $61
25 $62	26 $74	27 $74	28 $67	29 $67	30 $63	31 $75

Su	Mo	Tu	We	Th	Fr	Sa
1 $63	2 $63	3 $63	4 $72	5 $73	6 $75	7 $81
8 $78	9 $84	10 $91	11 $81	12 $88	13 $81	14 $75
15 $70	16 $66	17 $68	18 $68	19 $64	20 $61	21 $64
22 $63	23 $68	24 $70	25 $68	26 $78	27 $69	28 $68
29 $68	30 $67

Almacruz Hotel y Centro de Convenciones (Ex Galerías)

Prices for Almacruz Hotel y Centro de Convenciones (Ex Galerías)

Monthly average prices

About this property

Location

Room options

Triple Room

Suite

Standard Room, 1 King Bed

Economy Twin Room

Standard Room, 2 Queen Beds

Guest reviews of Almacruz Hotel y Centro de Convenciones (Ex Galerías)

Who stays here?

What guests think

Property Policies

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FAQs about Almacruz Hotel y Centro de Convenciones (Ex Galerías)

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