GRIDS PREMIUM HOTEL OTARU

There have public hotel bath and sauna

Very clean hotel, breakfast was great and it was nice to have parking right outside.

I would not said that it is a premium hotel. We have drive in our car and missed the notice that we need to announce the reception first. I believe that notice should be placed in another prominent place in English. In our experience, we just need to park somewhere easy for us and after some procedure we can park in a right place. The lady must be scared that we will not move our car after that she ran to our car suddenly. And we asked her is that ok to park here. Her answer was "No. You canʻt" I thought that Japanese has a more euphemistic way to talk. Obviously we was wrong. The lady who help us to check-in was a normal one.But I can said that she is likely to be the only one showed polite to us. I can raise another example is the boy who was on training. He glance us up and down during our check-in. And after we came back he was really nice to two local ladies. If you ask me, I would not suggest this hotel to any foreigner. They are only ready to serve their locals. It might be the reality in Japan right now. But these is the only hotel shows that they are unpleasant to serve any foreigner in front of us. How can we call them premium??They might not even call hotel for me.

Clean room, it would be nice to be able to charge breakfast to my room. A little bit of a process. Traditional onsen, no tattoos was kind of a bummer but I understand and respect the tradition of the country.

A stylish hip hotel in the center of town with a great rooftop onsen. Amenities were great and the breakfast was delicious. Staff was kind and attentive as well.