Iberostar Waves Costa Dorada - All Inclusive

Das Essen und der Service waren super. Das Schwimmbad war grausam schmutzig und beim Wasser fehlte Chlor.

I come back to iberostar often because it is a great value for the price. Entertainment is great, food and drinks are good, and the property is gorgeous. I would only say the pool needs better cleaning and some mildew in the rooms this past trip. Other than that, I hope to return soon:)

We had the absolute pleasure of staying at Iberostar Costa Dorada for two weeks in February, and it was an unforgettable experience! One of the highlights of our trip was the amazing Starcamp program, which our daughter absolutely loved. The daycare service ran from 10 am to 5 pm, and every day, she couldn’t wait to attend. The Starcamp team made sure she had a blast with a variety of activities. One of the best parts was the passport she was given, where she earned a stamp for completing each activity. It was a fun and interactive way to keep her engaged. The excitement didn’t stop there—Starcamp also organized special activities in the evening before the adult entertainment began, and our daughter even won a medal, which she still proudly talks about to this day! The staff at Starcamp were incredible. Their energy, kindness, and dedication made a huge impact, and I can’t thank them enough for creating such a memorable experience for our daughter. We’re already looking forward to our next vacation, and we can’t wait to return to Iberostar Costa Dorada!

Las habitaciones necesitan un update ASAP . El servicio es bueno pero se necesita mejorar en las condiciones de los buildings. La comida un 10/10. Animación 10/10. Piscina necesita más limpieza.

This was my first time at Iberostar and I must say that we had a great experience. The property was very clean and staff were great. Only negative feedback I have is regarding vendors on the beach. At other resorts vendors are located in a separate area and at Iberostar while they were mostly respectful, It did become a bit of a nuisance.

The spa area was excellent!

Food was great and the pool had plenty of activities for families!

Everything was excellent, the food was great and the staff members were very attentive, The facilities of the property were very clean and the room was excellent. the only thing that the property being so big, it should have more parking.

The pool was very dirty and the beach was full of sea plants washed ashore. My wife got Strept throat, while at the resort. We think maybe was the dirty pool! They should have had workers late evening and early morning picking up All the sea weed! This used to be a Much Nicer and cleaner resort 15 years ago…

Fue mi primera estadía, y quedé muy satisfecha. Es muy limpio y la decoración es bellísima con fuentes, orquídeas y pavos reales que aparecían por donde menos los esperaba. La vegetación es increíble! Fue el lugar perfecto para descansar ya que estuve de lunes a jueves cuando no hay tantos huéspedes. El orquideario es un lugar mágico y muy hermoso. Un lugar para relajarse y ponerse en contacto directo con la naturaleza. Se respira paz. ¡Me encantó!! Mi habitación era grandisima, limpia, super cómoda y Betina fue muy amable. No me faltó nada. Además estaba muy cerca de la playa y el balcón me ofrecía la vista hacia la piscina. El personal es muy amable y servicial. En el buffet todos fueron muy amables, especialmente Yuberky Amada. Braylin me atendió cuando hice el check out. Fue muy amable y cortez. Se me quedó el celular encima del counter y me devolví a buscarlo. Ya él se lo había entregado a la seguridad y pude recogerlo.

The hotel was spotless and well-maintained, with a spacious pool and easy access to the beach—perfect for relaxing in the sun. The all-inclusive meals were tasty, with a great variety of food and drinks to enjoy. Staff were warm and welcoming, and check-in was a breeze. The nightly shows were lively and fun, and I especially loved how the music continued at the plaza afterward—it really brought everyone together. All in all, a beautiful resort experience, and I’d definitely stay again!

Everything was clean and awesome

I had one of the worst experiences at Iberostar Resort in Puerto Plata. During my stay, I found a bed bug on the bed in my room. This is completely unacceptable for a resort that claims to be of high standard. Finding something like this made me feel uncomfortable, unsafe, and ruined what was supposed to be a relaxing vacation. Cleanliness and hygiene should be the top priority in any hotel, especially one that advertises itself as a luxury resort. I reported the issue, but the situation left me extremely disappointed. For the price and reputation of this brand, I expected much better. Unfortunately, I cannot recommend this resort and will not be returning.

To the Expedia Team, I am writing to share my experience during my recent stay at Iberostar Waves Costa Dorada – All Inclusive in Puerto Plata, Dominican Republic, from July 24 to July 28, 2025 (Itinerary: 73140043439664). Unfortunately, this was one of the most disappointing hotel stays I have ever had. From day one, there were clear issues with cleanliness and maintenance throughout the resort: • During breakfast at El Mercado, multiple guests — myself included — found hair in the pancakes and toast. The cook simply removed the items in front of everyone without any apology. • I also found a live cockroach among the supposedly clean dishes, which poses a serious health risk. • Most concerning of all, there were cockroaches in the room itself, which I recorded on video. • The decorative fountain at the main entrance was dirty and neglected. • Overall, the resort appeared old, worn down, and poorly maintained. As for the service, it was equally disappointing: • I had to call four times before they finally brought an extra bed for my sister. • While asking for a spoon during a beachside activity, one of the staff members rudely replied, “find it yourself.” • The general attitude of the staff was unprofessional, disinterested, and lacked basic customer service standards. In addition, the resort allows local visitors to bring loud speakers, creating a chaotic and noisy environment — far from the peaceful, relaxing experience I was expecting.

La comida es muy limitada,(pocas opciones) la piscina estaba sucia

My husband and I were bitten by bedbugs and did not realized it until the last day of our stay unfortunately . When we contacted management and shown them the marks on our legs ( which is obvious signs of bedbugs bites ) they came into the room to pretend they checked the bed and told us we must have got it outside at the beach because the bed is new and they never had this happen in 20 yrs in this facility . Really ??? Talking about being dishonest and shifting the blame ...no apology or what so ever. I was very dissatisfied since this was an our wedding anniversary trip . I'm not sure how management is run here.

Place is sorely in need of a refresh. Everything just looks old. Paint peeling and chipping. Place would randomly lose power, sometimes 3 times in one hour. Food options are limited but the hibachi restaurant was very good. Pools were gross. First night we had a notice slipped under our door that at 10AM the following morning our room would be bug bombed. A roach still popped out of the closet two days later. Staff were good. The day care and its staff are *fantastic*. Add in the fact this place is over an hour away from Cibao International Airport and I don’t see ourselves going back.

The rooms are very clean, properly well maintained. Staff is pleasant and helpful. Wide variety of food. Overall everything was excellent.

The pool was very dirty and the beach was full of sea plants washed ashore. My wife got Strept throat, while at the resort. We think maybe was the dirty pool! They should have had workers late evening and early morning picking up All the sea weed! This used to be a Much Nicer and cleaner resort 15 years ago…

Room had fungus and was found dirty

Resort was nice and the food options was good. The rooms can use a upgrade. But other than that great time!

We went to relax and we booked a premium room with a beach view our room was modern and had a beautiful view we love the beach and enjoyed every moment we spent there the resort is lovely and very well kept the food options were also very good, we tried the Mexican and Italian and really enjoyed the Mexican food Near the pool there was a snack bar which was also very good and close to our rooms the pool was huge there were lots of kids in the pool which made it splashy and busy we felt like the water was cloudy compared to other resorts we have been to but we preferred the Ocean anyways There were lots of places to sit and relax everywhere and there were plenty of opportunities to share good times with the ones you love Overall the stay was great and i would rate it excellent Thank You for the hospitality

Clean rooms, lovely resort, good food, excellent service BUT the room with an ocean view was non existent! The hotel has a decorative awning which blocks the view of the ocean.

It’s an older place so you can tell it is worn down. Rooms are older and outdated. Pool was gritty on the bottom and just needing repairs. Construction was being done also while we were there. On the lawn and by a restaurant. Italian restaurant was not even available while we were there. The breakfast was awesome! Dinner buffet was terrible. Lunch buffet was not great either. The meats are dry and tuff. Drinks are only the cheap alcohol. So it tastes like rubbing alcohol in juice. Our stay was ok, but all together not great.

We had roaches in our room. The HVAC kept going off and on, making our room very muggy. Everything in the room is dated except for the tv. The TV didnt have any channels for entertainment. No elevators. The bed was old and uncomfortable.

I really like it everything was so clean the staff was friendly the pool didn’t have that many rules as other resorts and the beach was tight there and had great beach seats. They clean my room with all my stuff and didn’t take anything from my room I felt safe. Family friendly I loved it.

Rating: 2/10 Honestly one of the worst resort experiences I’ve ever had. We got there early, but still had to wait over an hour past check-in to get our room. When we finally got access, we realized we were on the old side of the resort that’s under construction. We didn’t even mind that but the shower was full of mold and the room looked like it hadn’t been wiped down in weeks. We complained and got moved to another room, but that one was somehow worse. The power cut out, there were roaches in the bathroom, ants crawling on the floor, and stains on both beds. Housekeeping didn’t clean our room once the entire stay. Every morning we’d walk out and greet them to be ignored and see them hanging around in groups chatting. There was a clear colorist energy going on, me and my group don’t speak fluent Spanish but we tried our best, and we were still ignored and brushed off. Meanwhile, lighter-skinned guests who also didn’t speak Spanish got full service and smiles. The difference was obvious. Only reason this place isn’t getting a 0/10 is because of the food and the two bartenders who actually treated us like people. Outside of that, everything else was just embarrassing. We still made the most of our trip off the resort, but this place? Definitely not going back.

they have to renew the furniture in the rooms and also they have to do the check in better

The room.was in good in condition..however, the rooms should be renovated.

The hotel is outdated. The keys to the room kept getting lock the hotel said it was because you can’t have it next to your phone.so everytime I would go to the room I would have to walk back to the front desk so uncomfortable worst experience in a hotel I do not recommend this hotel

Staff was wonderful especially staff member who is nicknamed Ninja he made my kids feel welcomed and we will definitely return.

The staff were friendly, however very pushy when it came to doing activities. They also push for you to talk to the staff to became a VIP member which is a 90 mins meeting. The staff from the VIP are very unprofessional.

Staff members were phenomenal in the Buffet Dining Area. Especially, a waitress named Leidy. She was super friendly, professional, and highly efficient. The bell boys were also very helpful and accommodating. The only complaint I have is the inability to make a reservation in one of the restaurants, which were not accessible during our three day stay. They were supposedly booked the very day we arrived and the day after.

the workers are not super friendly, but not rude either, most of them are just normal. the real issue is management or i guess their way of running things. check in is a mess and they send an email saying we can use online check in and asking what time we will arrive but upon arrival let us know check in is at 12 and we get the rooms at 3. then we went back at 3:30 for the room keys and they said we had to wait even longer. also mentioned that we wouldn’t be able to do reservations for dinner since we’re only staying 2 days but that was the part we were most looking forward to and this was not previously communicated to us. they resolved most of the issue for us so it wasn’t terrible but definitely more stressful and not as relaxing as it should have been as we constantly had to speak to the front desk to resolve issues. the food was good and typically fresh and the resort itself is nice and clean enough, cups or utensils were often times a little dirty but other than that the resort was clean.

Really good stay except for the nagging agent who bothered us constantly about buying a membership (timeshare). He kept calling the room constantly during our peaceful times to try to bully us into buying the “membership.” Even as we were about to check out, he made a woman call the room to tell us that “we need to make the time” to see him to talk about the membership. Besides that, Samuel was great and Genesis! Samuel took really good care of us. It’s a very clean resort. Peaceful. Except for the nagging guy.

Food is always amazing as well as the staff. Rooms are nice and clean.We have been 3 times in the last year and are planning our 4th stay.

Check in was a nightmare and was charged extra fees

La propiedad en general nos gusta Mi esposo y yo hemos estado en ese lugar ya 3 veces Tuvimos un inconveniente con el check in Fue un tanto incómodo Pero tuvimos la intervención de LIZBETH la cual hizo que nuestros días fueran maravillosos y placenteros,ella fue muy atenta y cordial Al igual que Santos un mesero que se ganó nuestro corazón ♥️ Volveremos! 👍

Despite their limitations with English, staff were very courteous and professional. Henry Ventura, our concierge made sure we were satisfied with everything, and if we weren’t, he fixed it. Pedro, the chef was accommodating and excellent. Santo/waiter, always courteous & kind. Junior at the taxi stand - always very helpful. I missed our housekeeper but she also was excellent!! We will be back with family!

From concierge flat out leaving us without dinner reservations the first night which entailed us to go outside of resort to get dinner ourselves. To check in clearly saying 3pm and being told by staff that it’s 3:30. They also tried to get us to pay an additional amount of money to have two rooms next to each other when we requested it by email prior to even arriving. Also having a bloody hand print in our bathroom doorway upon arrival the first day.

The resort was beautiful. We loved our room. It was clean and well kept. The pool was not far from the rooms, and beach is right across the way. All of it beautiful. The staff was so friendly and accommodating. The food there was great. Definitely going back.

We had ocean view building 6. Everything was around the corner except the main dining area or the theater but GREAT hotel.

Pros: Clean, friendly staff, walkable to shops and restaurants, entertainment was good, nice swim up bar, room key in bracelet Cons: food quality, beer tasted bad

muy linda aunque un poco lejos del aeropuerto de santigo. pero vale la pana.

Best staff very helpfull recomended dinner Clean plenty of stuff to do good area near airport easy taxi great drivers beach clean nice swimming

Landscape and nature

The staff is very friendly and helpful! There is limited parking and for the most part the food is average. The beach is beautiful and clean.

Everything was excellent, the food was great and the staff members were very attentive, The facilities of the property were very clean and the room was excellent. the only thing that the property being so big, it should have more parking.

Nice quiet beach. Easy to find pool lounger. LOVE the many many peacocks roaming the property..

Safe area clean room and property

Some of the staff was excellent like my concierge (Miguel) and other staff member were a bit rude and inattentive. The pool area was clean on the outside but the pool itself might need a better filtration system there was a lot on debris in the pool and some hair floating around. Also they offered very little activities at the pool or in the resort period. The music played at the pool was one dimensional, I like bachata but 24hrs a day at pool side was a bit depressing. Should play a variety of music to tend to all patrons. Also there were many locals at the resort and staff seemed to pay more attention to them than other patrons. The room was very well kept, my room was very clean and well stocked. Also had a problem when my son checked in, they lost his luggage and wasn’t able to track it down. It wasn’t till a patron who accidentally grabbed his bag alerted the front desk. We then had to follow him to his room to retrieve the luggage. If he hadn’t shown up who knows how long we would’ve waited. Also the resort offered 4 dining options, 3 restaurants and a buffet. Little did we know you that on most days 2 of the 3 restaurants were closed, leaving very little variety and also not many reservations. Lastly there was very little entertainment at night, I’ve been many resort and they usually offer shows or other activities. They were limited to a dj and a band. Sadly I will not return to this resort again.

Would be 10/10 if they did better with the food, we stayed for 4 days and the buffet food was 2/5, if you’re staying here I would recommend MAKE RESERVATIONS AT THE OTHER RESTAURANTS, we had the food from the Japanese restaurant and Mexican and there I would rate 4/5. Do yourself a favor and just avoid the food at the snack bar (0/5). Other than that the Resort was a pleasure, the staff was 10/10 and if you ever go on a night there’s “Dominican Night” AVOID THE VENDORS at all cost. They were very pushy and wanted $145 American dollars for 3 bracelets (yeah… ridiculous) their gift shop had much better quality bracelets and souvenirs for less than 10-15 bucks, we got over 6 souvenirs to take home from there and spent less than 80 USD (hotel either should not invite those vendors or have a staff member to ensure they aren’t scamming their guests)

Lots of things - Room - The telephone was broken. The air conditioner would not go below 70F and it was never fixed even after complaining twice. The toiletries were watered down so the body cream was watery consistency. The bathroom drain was not working and the whole shower would get drenched in water after taking shower. Amenities - they had photographer on the facility and included one free picture per room but they didn’t honor it. When I lodged a complaint at the concierge, they were not interested in addressing the problem. Food - there were very limited choices for food. Breakfast was the only decent meal - only due to fresh fruit, juices, eggs, guacamole and loads of breads. Pizza was the next best thing. There were three dinner restaurants at the facility - Italian was the only good one with lots of vegetarian options. Japanese was decent but when requested to give more sushi / maki - they said we don’t have anymore. They had fixed quantity. It was the worst Mexican food I have ever had. There was no flavor in the food and very limited lunch and dinner options for vegetarian. For an all inclusive - they were very restrictive in their restaurant timings. Amenities did not include even access to jacuzzi or sauna for free. It was very difficult to find activities that were going on in the facility. The tennis and pickleball courts had moss on it so they were slippery and patchy. Drinks - not great variety in brands for drinks. Watered down drinks.

The food from the buffet wasn’t too good.

Food was great and the pool had plenty of activities for families!

beautiful, well taken care of resort buffet was always well stocked with a great deal of variety specialized dining rooms were very good and service was excellent

Everything was excellent, the food was great and the staff members were very attentive, The facilities of the property were very clean and the room was excellent. the only thing that the property being so big, it should have more parking.

I’ve been in a few Iberostar and this one disappointed a little, some bars the drinks were awful, food not impressed either, they don’t have frozen machines for pina colada or any frozen drinks, everything is thru the blender, not the same and some bartenders didn’t know how to prepare drinks.

We stayed for 3 nights and had an amazing experience. The staff was honestly my favorite part about the whole experience. The nicest people I’ve ever met honestly. Nightly entertainment 10/10, with the shows and live music and then the disco after. We made reservations for the Japanese restaurant and it was very nice too. The only thing I would say needs improvement is the drinks, they were kinda watered down and needed more alcohol. But other than that 10/10 experience. I’ll definitely be back

Pros: - The shows and entertainment were enjoyable and well put together. - The food at the on-site restaurants was noticeably better than what was offered at the buffet. Cons: - The check-in experience was disappointing. The staff member who assisted us was not very welcoming. Initially, he tried to redirect us to another check-in line because we had booked through Expedia. We explained that we were sent to him since the other check-in area was closed. After confirming this with another associate, he did proceed to check us in, but provided no information about the property, the available amenities, or the restaurant reservation process. - Room cleanliness was lacking. Upon entering our room, we found hair on the shower floor, a blood stain on one of the pillows, and the room itself felt damp and overly humid. - The buffet food was below expectations. The meats were tough and difficult to chew, seasoning was inconsistent, the mangu was clumpy, and the rice was undercooked.