Jaco Beach Condos

I saved to go to Costa Rica for 10 years, I am a 55-year-old women who was traveling alone, the first night I arrived at the condo I could not get into the condo, I messaged Expedia for 2 hours, The end of the conversation with Expedia this is the response "I\'m sorry but the condo owner has not responded" I had to stay in the rental car. Not knowing the area was on the USA Embassy\'s list of dont go places a bag was stoleing out of the rental car. I felt my life was in danger, I only stayed 1 night and the next day I drove to the airport and payed $750.00 For a flight home. it was a 3 day nightmare trip i paid almost 10k to expedia and cant get my money back.

Inconsistent communication, incorrect information. No consideration for guest inconvenience. No accountability for errors. Misrepresented information on Expedia. Would not recommend.

This is the worst property we have stayed throughout our costa rica trip. They messed up our checkin and provided all the wrong details. We found out about the change of room to a building without elevator access only after we arrived at the property. And their response to their mistake is to take it or leave it. We tried to be chill since we loved everything about Costa Rica. But 2 hours after using the property, we received warnings from the security guards that they can expel us for 2 issues: 1. It is not allowed to enter the building wet. 2. it is not allowed to hang swimsuit in the window or outside the building. The terrible thing is that we have never received these rules in any form prior to using their pool. Secondly, the moment we did the above, we got warned by the security and corrected it right away. Yet, they still sent warnings to both the gate security and hotels.com. Considering that they gave us such a big hassle at the last minute for checkin, I found it unacceptable for these behaviors. You only report issues to the security if the person knows the rules AND doesn't stop. Why do they threaten their customers when we stopped doing it right after learning the rules THE FIRST TIME???? Stay away from this property otherwise it will ruin your vacation.