Quinta Splendida Wellness & Botanical Garden

Our stay was unplanned due to a flight cancellation. However we ended up in a garden paradise and we're able to recharge all our batteries!

What a lovely location although there are multiple suites and rooms, from the majority of vistas they are all nestled within the land and discrete. There were issues with the room but we were kindly offered alternatives. Breakfast was included and you couldn't eat enough. The grounds were impressively level given the graduated levels of Maderia's landscape.

Clean room, very friendly and helpful staff, fantastic stay!

Check in counter staff was great thank you

No AC in rooms. Door lock “battery” stopped working 1/2 way through stay: despite effortful attempts by young staff member to over-ride - main room door lock remained inoperable. Could only be accessed by master lock card- which could not be given to us. Their solution: call for a staff member to let us in when ever we left and sought re entry to our room, until the maintenance person could replace the lock the next day (we checked out the next day). Staff made “their” problem, our problem as a guest and offered no gratuity, or offer of further accommodation in lieu: bad business practice. Next- smokers everywhere! Lighting up, during meal times, by the pool, EVERYWHERE! Have dedicated smoking AND NON-smoking areas. Nobody ahould have to be aubjected to those carcinogens by proxy as part of a spa wellness stay: lastly- The food was OK, but much of their offerings were “re-dressed” and presented as fresh. The fruit salad was clearly old and reused over 2 days, as it was swmming -literally drowning in its own juice at the beginning of next day breakfast service. If we come back to Madeira, we wont choose to stay here again, nor offer recommendations to do so. It was a beautiful property, but poor customer service and quality comtrol are of definite concern. 4/10 over all