Name: Quality Inn & Suites Matthews - Charlotte
Address: 12047 Guion Ln, Stallings, North Carolina, United States of America, Stallings, North Carolina, US
Price range: US$60–US$111 per night
Rating: 7.5

What guests think

Across reviews of Quality Inn & Suites Matthews - Charlotte, guests frequently praise clean rooms and friendly staff, plus decent value and breakfast, while noting recurring downsides like smoke odors, inconsistent upkeep, and some maintenance or amenity issues.

Several guests mention ongoing renovations, occasional elevator outages, a closed pool, and spotty Wi-Fi. The location is convenient to the interstate and often quiet, though a few reviews cite loitering or safety concerns and early-morning or traffic noise. Overall, expect budget-friendly basics with tradeoffs in consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Ongoing renovations are noted; guests reported elevator outages, a closed or limited-hours pool, and minor gym or business-center quirks. Parking is easy.

Related guest reviews

10

danielle

17 Mar 2025

·

Stayed 1 night

I loved the accessible and free parking!

8

ROBERT

6 May 2025

·

Stayed 4 nights

Had a TV in workout room but no way to use it as no one could find a remote control for it.

8

Sarah

21 Sept 2025

·

Stayed 2 nights

Staff member was extremely helpful when I checked in. Made it a lot easier. I was glad they had a computer/printer as I needed that; using it was very easy. I noticed there was no soap in the bathroom near the breakfast area. Another member of my party said there hadn’t been soap in the other bathroom the previous night. For reasons of sanitation, I felt there should be soap in the bathroom.

6

MALLARY

9 Jun 2025

·

Stayed 2 nights

Got kicked out of the pool at 9. There is only 1 guy that works the whole place with 2 cleaning ladies. Roaches behind the refrigerator and microwave.

6

Joycelyn

22 Feb 2024

·

Stayed 7 nights

The bed was extremely comfortable. And the continental breakfast daily was pretty good. Not so good aspects; The elevator to the second floor was down the entire stay and the ice machine on the main ground was not working the entire stay. We had ants in the bathroom. And maid service was iffy. One day they may come at 8:30am another day 10:00am or not at all.

10

Carolina

2 Jan 2024

·

Stayed 3 nights

a cozy place to rest, very clean, ample parking for trailers and cars, very satisfied with my 3 night stay here, thank you

8

marshall

27 May 2023

·

Stayed 1 night

Better than expected! The Quality Inns I’ve seen are mostly older, unrenovated hotels which makes them less expensive. Most I’ve seen are also poorly maintained and managed - HAPPILY, this one was not. Well maintained, nice lobby, better than average breakfast, nice clean pool area. A definite “gem” of a Quality Inn.

4

Moise

13 Oct 2023

·

Stayed 1 night

It wasn’t good experience. The air wasn’t working and too much noise not able to sleep. And the bed wasn’t comfort. And the pool wasn’t open.

6

Brooke

18 Apr 2023

·

Stayed 2 nights

The hotel is in a great location. The free breakfast was a great amenity. They offered a hot breakfast with grits, egg, sausage, etc. The rooms needed to be updated. My kids noticed the lamp shade as stained as son as they walked in. There were stains on the lower sheets. One of the sheets had about a 7 inch by 7inch cut as I'd they tried to cut out a stain. I was not satisfied with that at all. I actually ended up going to Sam's Club and purchasing 2 sets of sheets to put on the bed for my kids and I to have a sanitary place to sleep. The pool was obviously closed, and it was not because of weather. It was 80 all weekend but the pool was not clean. The elevators were covered in cardboard on the inside. I asked for extra washcloths because my room only had 2. They did not have any so he gave me hand towels instead. I have never experienced that. The staff was very nice and friendly but my family and i did not have a good experience with our accommodations. The website is very misleading

8

ellen

10 Sept 2023

·

Stayed 1 night

The property has been recently renovated and is clean and spacious. Convenient location to drive to surrounding area. Breakfast was provided and coffee was good! The elevator was not working during my stay which is why I gave only a 4star rating to facilities.

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Cleanliness

Cleanliness feedback is inconsistent: many highlight very clean rooms and refreshed spaces, while others report smoke odors, stained linens, pests, and occasional housekeeping misses.

Related guest reviews

4

Tracy

25 Mar 2024

·

Stayed 2 nights

I was very disappointed in the cleanliness. I arrived late and didn’t have time to change rooms due to the hotel being packed. The paint was chipping badly in the bathroom, bathroom tub area dirty and some moldy spots on hand rail, cigarette burn holes in both bedspreads, and lukewarm water for the shower. I told the desk about the issues and they offered to get me a new room or have someone address the issues. I unfortunately did not have the time due to an event I needed to attend and change rooms or have maintenance look at the room when I could be there. However, I did sleep very well with the incredible pillows and the customer service was outstanding!!!

10

Debbie

19 Oct 2025

·

Stayed 1 night

The room was very clean and very spacious. Everything was wonderful could not believe the price so very, very worth it.

10

Edward

11 Oct 2025

·

Stayed 1 night

Very clean room staff very pleasant and polite. Breakfast good, breakfast area very clean and well kept. Would definitely stay there again.

4

Jessica

24 Aug 2025

·

Stayed 1 night

Rented 2 rooms for a one night layover.. the lobby smelled like sewage that should have been clue 1. Then to the rooms.. the rooms smelled terrible I can’t even label it. The comforters were visibly stained and the “clean towels” were brown/yellowish. Floors clearly not mopped. We checked out 6 hours later and kept moving. Disgusting hotel , I didn’t have the time or energy to get a refund but I wish I had. This may not be the “hotels fault” but there was also a dope head acting squirrelly around the door when we checked in at 9pm. At 3am when we booked out if there, same dude was slumped over next to our door.

2

Perla

15 Oct 2024

·

Stayed 2 nights

Not clean at all , roaches In rooms

6

Monica

5 May 2024

·

Stayed 2 nights

The hotel was decent but it was like little effort was put into cleaning it. The floor was sticky all over and our shower looked like it hadn’t been touched. We had giant black ants all over the floor and the room was very muggy no matter how low the air was. The breakfast was probably the best part of the stay.

6

Sophia

3 Jun 2025

·

Stayed 1 night

Decent for a one night stay. Hallways wreaked of smoke and weed. Noisy hallways at night could hear people yelling. Water at sink wouldn’t turn hot/warm. Clumps of hair behind bathroom door and the bathroom overall felt dirty. Front desk staff friendly. Decent for a short little stay.

10

Catherine

17 Aug 2025

·

Stayed 1 night

For the price, this hotel was extremely clean and had very nice amenities. The bed was very comfortable! We will stay here again.

4

Kerry

22 Aug 2022

·

Stayed 1 night

The front staff was very friendly, but the room smelled heavily of smoke and there were burn holes in the blankets. The plugs were so loose that none of our phones could charge because the cords kept slipping out. The bathroom was clean. Overall it was affordable but we would choose somewhere else next time.

10

Michelle

26 Sept 2025

·

Stayed 2 nights

It was clean It was quiet. The breakfast is good. I would def recommend!

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Rooms

Rooms are simple and updated, with many finding beds comfortable and some noting spacious layouts; however, others report uncomfortable or small mattresses, noise from halls or outside, and unreliable in-room Wi-Fi.

Related guest reviews

8

Brandon

20 Jul 2025

·

Stayed 3 nights

Everything was good besides the mattress. That definitely needed to be replaced and it made it worse for me already having a bad back.

8

ROSALIA

20 Aug 2025

·

Stayed 2 nights

The beds are very uncomfortable

8

Leann

29 Nov 2023

·

Stayed 6 nights

Stayed for 6 nights. Water for showers was lukewarm the entire time. Internet is spotty. Beds are super comfortable though! Overall with the exception of the water, we had a nice stay. Very nice renovations to entire hotel.

10

Cleve

6 Nov 2024

·

Stayed 1 night

I stayed in phase 2 room 126. It was very loud, doors slamming, people talking loudly. The room was excellent, very clean and comfortable. I was disappointed that there was no microwave in the dining area for breakfast. Overall stay was great. C. Latimore

4

Brahane

3 Aug 2025

·

Stayed 3 nights

Bed too small

10

JOHN

3 Oct 2024

·

Stayed 1 night

This hotel was obviously professionally managed, attention was paid to details, linin quality and cleanliness! The wifi signal could be better towards the rear part of the building.... but all else was geeat

10

Matthew

9 Jun 2024

·

Stayed 1 night

Room was clean, seemed to be freshly painted. Bathroom was clean. Beds were comfortable. A/C unit was loud and it kept the kids up some. Breakfast was decent. There were premade cheese omelette, sausage, and French toast sticks (all seemed to have been microwaved) and a waffle maker. The rest was nothing to brag about. Internet was atrocious, do not plan to try to work out of your room.

8

Stefanny

4 Nov 2025

·

Stayed 1 night

Room was well kept. Had all amenities needed and breakfast was also good. Downside was the cigarette/smoking smell in common areas and room aisle that sometimes got to the room. Also we got a room close to the dumpster and were woke up at 6am when they were picking the trash out

4

Eric

19 Nov 2023

·

Stayed 1 night

I wanted to like it. It is newly renovated but a couple really bad things. I usually don’t write reviews so take it for what it’s worth: 1. The entire place is ceramic floors. I was in room away from the lobby and there were people in the lobby until 3 in the morning and it sounded like they were just outside my door—sounded like I was in a bathroom or a pool. I couldn’t sleep 2. Hairs on the shower wall 3. New bathroom faucets are pretty but they don’t stick out enough—you can’t get your hands under to get water without making a mess. 4. Front staff seemed annoyed that I was there.

10

Catherine

17 Aug 2025

·

Stayed 1 night

For the price, this hotel was extremely clean and had very nice amenities. The bed was very comfortable! We will stay here again.

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Service

Service is widely described as friendly and helpful, with smooth check-in and accommodating staff; a few guests reported poor follow-up or communication and isolated rudeness.

Related guest reviews

8

Lisa

12 Oct 2025

·

Stayed 2 nights

This hotel had good ratings which I found to be on target. The front desk and housekeeping staff was very polite and friendly. The interior was nice; you could tell it has been remodeled recently. I would return without hesitation.

8

Tracy

29 Jul 2024

·

Stayed 2 nights

Communication between staff, was given voluntarily a different checkout but on Sundays checkout the front desk got upset with me after seeing the note and said we had to be out by 12:30! Please communicate between staff!

8

Sarah

21 Sept 2025

·

Stayed 2 nights

Staff member was extremely helpful when I checked in. Made it a lot easier. I was glad they had a computer/printer as I needed that; using it was very easy. I noticed there was no soap in the bathroom near the breakfast area. Another member of my party said there hadn’t been soap in the other bathroom the previous night. For reasons of sanitation, I felt there should be soap in the bathroom.

2

Richard

5 Sept 2025

·

Stayed 2 nights

This was one of the worst stays i’ve ever had in a Hotel . I came with my Grandson Tyler Jr to 12047 Guion Ln, Matthews, NC 28105 to stay so we could see my other grandson Kobi P and on the 2nd day of our stay Tyler Jr sneakers were stolen from our room while we were out. I reported the incident to the front desk who said the manager on Duty (Hazel Vasquez)would call me back, but it’s been a month & nobody from management ever called me back, before i left North carolina i filed a police report with local police department. I reported the incident to corporate with little to no expectation at this point. However they did give me a case number. I caution anyone who stays in this Hotel, keep your valuables on your person or your vehicle. I mean how do you steal a kid’s sneakers right before school…& then run a business & never respond the complaint or person that filed it ??i booked from 7/29-7/31 ….RLH jr

10

Kammala

15 Jun 2025

·

Stayed 2 nights

Clean, excellent stay and customer service.

10

Tamara

3 Jan 2024

·

Stayed 1 night

Very smooth check in.

2

Thomas

24 Nov 2023

·

Stayed 1 night

Tub stopped up. Refrigerator leaked phone didn't work had no TV. People coming in room when we weren't there. No hairdryer said if we want to leave we could. Rude

10

Caleigh

27 Oct 2024

·

Stayed 2 nights

Staff was amazing and it was even better than the pictures show!

10

Victoria

20 Jun 2024

·

Stayed 2 nights

Lisa was AMAZING !

10

Gina

15 Nov 2024

·

Stayed 1 night

Convenient location, well priced and clean. Friendly staff.

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Location

Convenient to the interstate and hospitals and often quiet, but several reviews mention loitering or safety concerns and occasional traffic or dumpster noise; walkable dining is limited.

Related guest reviews

10

Craig

21 Oct 2024

·

Stayed 2 nights

Recently renovated, this Quality Inn is simple, clean, and in good shape. Only trouble I have had is a little difficulty figuring out the TV. Nicely located near two hospitals.

8

Travis

9 May 2025

·

Stayed 2 nights

I had a nice stay. Room was clean, parking lot felt safe, very close to the highway. Solid for the price point

6

Tara

13 Aug 2023

·

Stayed 4 nights

Property was under renovation, which was not a problem. The amount of people just hanging out in the parking lot, who were not employees was a bit concerning for us.

10

George

7 Jun 2025

·

Stayed 1 night

excellent staff at front desk. quiet area no food within walking distance

10

Q'Neshia

20 Apr 2024

·

Stayed 4 nights

It was in a very quiet area and close to the interstate. The staff were kind and even gave my kids a gift! We enjoyed our time there.

10

Raymond

16 May 2025

·

Stayed 1 night

Theres an elevated highway making traffic congestion a slight problem otherwise it's a decent place to stay

6

Heidi

19 Mar 2025

·

Stayed 3 nights

Convenient on and off highway.

8

Stefanny

4 Nov 2025

·

Stayed 1 night

Room was well kept. Had all amenities needed and breakfast was also good. Downside was the cigarette/smoking smell in common areas and room aisle that sometimes got to the room. Also we got a room close to the dumpster and were woke up at 6am when they were picking the trash out

2

Danielle

6 May 2025

·

Stayed 1 night

There were people loitering outside the hotel and made it feel like a very unsafe environment.

10

Berhane

25 Mar 2024

·

Stayed 3 nights

Safe and price is reasonable

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Dining

Breakfast is generally considered good with hot and cold options, though on busy days the setup can feel crowded and some guests found items missing or basic, with occasional quality inconsistencies.

Related guest reviews

8

Roger

1 Jun 2025

·

Stayed 3 nights

The staff was very friendly, but breakfast only had sugar free syrup for the waffles and the setup with coffee right beside the waffle maker and also the hot foods made for a crowded area when there were a ton of soccer players that weekend!

10

Roxanne

10 Jul 2024

·

Stayed 1 night

Breakfast is included but you guys could step your game up! Eggs were water eggs and we had to ask for the sausage? Only 2 options for cereal. Don’t book if you’re depending on breakfast.

6

Kristin

29 May 2023

·

Stayed 3 nights

Only went with this hotel for the free breakfast.. first two days there were no eggs the last day they only had egg whites and I tried for three days to make a waffle but every time I tried the spout was broken. I’ve never been so frustrated and ended up eating McDonald’s for three days. Save your money and go somewhere else

10

Janet

12 May 2024

·

Stayed 3 nights

Staff friendly and good breakfast with eggs, biscuits and gravy, etc. Convenient location.

10

Jerry

22 Dec 2024

·

Stayed 1 night

Very clean and breakfast consist off sausage, scrambled eggs, French toast, grits, waffles, toast, danishes, yogurt and fruit it was excellent

10

Matthew

9 Jun 2024

·

Stayed 1 night

Room was clean, seemed to be freshly painted. Bathroom was clean. Beds were comfortable. A/C unit was loud and it kept the kids up some. Breakfast was decent. There were premade cheese omelette, sausage, and French toast sticks (all seemed to have been microwaved) and a waffle maker. The rest was nothing to brag about. Internet was atrocious, do not plan to try to work out of your room.

10

Venu

8 Jan 2024

·

Stayed 1 night

Clean room and nice breakfast.

8

robert

29 Apr 2024

·

Stayed 1 night

Quiet, good location. Great breakfast.

10

Edwin

8 Dec 2024

·

Stayed 1 night

Very good place and clean the area of the breakfast to eat…Thank you for all your hard work 😓

8

Sheneen

11 May 2025

·

Stayed 2 nights

Clean, Comfortable, and Great Service – With One Odd Detail We stayed for two nights at Quality Inn after a horrible experience elsewhere, and overall it was a great choice. The room was spotless—no carpet, no mold—and felt freshly renovated. The bed was very comfortable, and the staff provided outstanding service throughout our stay. Breakfast was included and well-stocked each morning. Only downside? The rat bait boxes outside were a bit disconcerting to see in plain view, but inside the hotel was clean and pest-free. Still, we felt safe and well taken care of. Would definitely return.

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Month	Average price
January	US$92
February	US$111
March	US$105
April	US$107
May	US$100
June	US$87
July	US$80
August	US$86
September	US$93
October	US$95
November	US$101
December	US$85

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $71	17 $66	18 $82	19
20 $65	21 $66	22 $61	23 $65	24 $61	25 $69	26 $69
27 $60	28 $61	29 $61	30 $61

Su	Mo	Tu	We	Th	Fr	Sa
				1 $69	2 $69	3 $75
4 $69	5 $69	6 $69	7 $69	8 $69	9 $83	10 $83
11 $106	12 $106	13 $106	14 $106	15 $106	16 $83	17
18 $69	19 $106	20 $106	21 $106	22 $106	23 $106	24 $111
25 $106	26 $106	27 $106	28 $106	29 $106	30 $106	31 $106

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Double Room, 2 Double Beds (Exterior)

Suite

Standard Room, 1 King Bed

Standard Double Room, 2 Double Beds

Suite, 2 Double Beds, Accessible

Room, 1 King Bed, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Quality Inn & Suites Matthews - Charlotte

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Prices for upcoming dates