River Run Village by Vail Resorts

The property is really showing it’s where. Owned by the property management company and not a private owner. No update since it was built and all appliances furniture and beds were very low quality. The hot tub was lukewarm.

Loved the convinence of the property but, upon arriving to my room found lights in the kitchen to be inoperative. Multiple blinds broken and cracked and not well working at all. Booked this room for 2 and recived 2 body towels and 2 hand towels, when i asked for extra towels i was advised i would have to pay for any additional towels. Then we proceded with our stay and every time we went to the hot tub there were no towels and looked like someone had came to pick up dirty towels and left the bags there thr bags were there for all 4 nights of my stay as well as no towels were stocked. It was listed there wasa bbq grill and we then gound out this was not true. I feel this place was very over priced to not have things like lights and blinds working as well as having to pay for additional towels when we are staying for multiple nights. The convinece was the only good thing

Room was nice and clean. Would have like a bigger TV. Bed was comfortable. The hot tubs were only luke warm and the jets didn’t work. This was a huge disappointment after a day of skiing. They also weren’t very clean.

My water in the sink and in the shower took an extra ordinarily long time to get hot - like around 10 minutes. The heat didn't work all that great either. The hot tub was only lukewarm. They should've called it the "lukewarm tub." The location was great and the room was nice and clean.

Great location and amenities, just had a lot of elevator issues while we were there. They’re in the process of repairing but it made it difficult to lug gear, otherwise can’t beat being steps from the lift and anything else you need!

Great location in the heart of Keystone. Everything is just out the door. Hot tub and pool are great on a cold winter's night after hard day on the mountain.

The condo was nice ... noise from above, but that's to be expected I'd say. Location very convenient and property management was friendly. One of the two hot tubs in the building wasn't hot and the other one packed, so we made it into the building next door to access their hot tubs which were very nice - much better view, too.

Many of the restaurants and shops were closed mid-week in the village, maybe more options on the summer weekends. Pool was small and our first two bedroom condo had small flies in the bathrooms. They moved us and gave us an upgrade, so that made up for the rough start.

Great location. Enjoyed the hot tub, and it’s a hop skip and a jump away from the base

Everything worked out great! Only issue was the small hot tub didn't have the jets working correctly

It was convenient to the ski lift, restaurants and shopping. The room itself was dirty, the sheets were stained, left over bacon in the kitchen, and some outlets didn’t work.

We like to stay here because is very convenient to ski and very clean.

I’ve stayed here multiple times. For the beer fest The location is the only reason. This place needs a massive remodel. 1975 called and want their appliances and furniture back. Soap, paper towels, trash bags, cooking utensils are all from the dollar store. The carpet is absolutely disgusting. It is about 20 years past cleaning it. Generally I avoid keystone expect for the beer fest every August. Out of all vail resorts, it’s the far lowest quality. If you are coming to the mountains Breckenridge is a much better option.

Room was nice and clean. Would have like a bigger TV. Bed was comfortable. The hot tubs were only luke warm and the jets didn’t work. This was a huge disappointment after a day of skiing. They also weren’t very clean.

My water in the sink and in the shower took an extra ordinarily long time to get hot - like around 10 minutes. The heat didn't work all that great either. The hot tub was only lukewarm. They should've called it the "lukewarm tub." The location was great and the room was nice and clean.

Many of the restaurants and shops were closed mid-week in the village, maybe more options on the summer weekends. Pool was small and our first two bedroom condo had small flies in the bathrooms. They moved us and gave us an upgrade, so that made up for the rough start.

River Run Village is an amazing location. We stayed at the SilverMill Condos. The condo itself got the job done. Plenty of space for two adults and two children. It was very clean and well kept. Some things were a bit outdated in our particular condo. The mattress was definitely old and uncomfortable. The stovetop took a while to heat up food. One of the four burners didn’t work. The hair dryer in the bathroom didn’t work. But, overall, it was a comfortable space to eat, sleep, and relax. I would definitely stay in River Run Village again.

Great location. Unit was clean. However, the toilet tank was leaking on the floor and took the maintenance staff 2 days to fix it. It was an inconvenience, but it did get fixed eventually.

The property management should take responsibility of amenities provided, which sadly was lacking. The bulbs werent working in some rooms (this was a small issue and we could work around it).

Stay away. No AC, Murphy bed with a hard mattress, sheets smell like a nursing home, terrible check in, just stay away. Put it this way, it was so bad we walked in and walked right back out and called and said we were not staying there and drove 2 hours back home.

The property is really showing it’s where. Owned by the property management company and not a private owner. No update since it was built and all appliances furniture and beds were very low quality. The hot tub was lukewarm.

I’ve stayed here multiple times. For the beer fest The location is the only reason. This place needs a massive remodel. 1975 called and want their appliances and furniture back. Soap, paper towels, trash bags, cooking utensils are all from the dollar store. The carpet is absolutely disgusting. It is about 20 years past cleaning it. Generally I avoid keystone expect for the beer fest every August. Out of all vail resorts, it’s the far lowest quality. If you are coming to the mountains Breckenridge is a much better option.

We stayed in a studio with a Murphy bed and it was very comfortable, large bathroom, and nice kitchen.

The condo was nice ... noise from above, but that's to be expected I'd say. Location very convenient and property management was friendly. One of the two hot tubs in the building wasn't hot and the other one packed, so we made it into the building next door to access their hot tubs which were very nice - much better view, too.

For the amount of money they charge you to stay here i would recommend staying in a cheaper place. The wifi doesn't work so i had no service in my own room had to go outside to make phone calls. The bed was rock hard and very worn down. So at the end of the day when you are sore and tired from hitting the slopes, don't expect to get a good nights sleep. I have slept on better mattresses and beds in a best western at a fraction of the price. To pay to have somewhere to sleep at night and being unable to sleep seems like a large waste of money to me.

River Run Village is an amazing location. We stayed at the SilverMill Condos. The condo itself got the job done. Plenty of space for two adults and two children. It was very clean and well kept. Some things were a bit outdated in our particular condo. The mattress was definitely old and uncomfortable. The stovetop took a while to heat up food. One of the four burners didn’t work. The hair dryer in the bathroom didn’t work. But, overall, it was a comfortable space to eat, sleep, and relax. I would definitely stay in River Run Village again.

Great location - easy access. Unit a little dated, but we enjoyed our stay!

The refrigerator made loud noise all night long and since it was a studio the bed was right next to the refrigerator. The fireplace didn’t work, the toilet ran after each flushing even after you giggled the handle. We called to ask to an extra hour for check out since we didn’t sufficient sleep due to the refrigerator. Most places their check out times are either 11 or noon nope this place is 10 am and even after the complaints all the staff tells me is we can offer you a 11 am check out with no charge. I am very displeased and want my money back!!! Oh and the bed wasn’t even a real bed it pulled out of a cabinet that wasn’t what we were expecting it was extremely uncomfortable.

We stayed for only one night after attending the bacon and bourbon festival. It served its purpose however the bed was not comfortable at all. It was a queen size Murphy bed and it was very hard.

Stay away. No AC, Murphy bed with a hard mattress, sheets smell like a nursing home, terrible check in, just stay away. Put it this way, it was so bad we walked in and walked right back out and called and said we were not staying there and drove 2 hours back home.

Great condo and location. Needs better communication on where to go to pick up keys for the condo. Siri had us driving in circles and person on the phone was no help.

Worst customer service. Check in was supposed to be at 4, but wasn’t ready. I tried asking for a discount or late check in for the inconvenience, but all they offered was a bottle of wine. Had to drive back to reception which is at a different location to get keys for a different lodge location. Tried to cancel through both Expedia and their customer service, but neither would refund us. Just got into the room at 6P. Called our credit card company and they said we could dispute the charges, which we will be doing. Expedia was horrible, and we will never book through you again and advise others to do the same. When I asked your customer service about their liability for check-in, they said they had none.

The condo was nice ... noise from above, but that's to be expected I'd say. Location very convenient and property management was friendly. One of the two hot tubs in the building wasn't hot and the other one packed, so we made it into the building next door to access their hot tubs which were very nice - much better view, too.

UPDATE, NOV 29, 2025: We check out today, one week after reporting issues, sending pictures & text messages. Gwen & Sophia (front desk supervisors) finally replied yesterday. "Sorry for the incinvenience your family endured but nothing we can do." Sophia seemed annoyed over the phone, rude even, to have to respond to any type of issue. In summary, we each choose to spend our money at any businesss that provides a product or service we want. At the end of the day, we should do so at a business that actually cares about their customers' satisfaction & not just on collecting $. You're in Colorado. Drive in any direction and you will find plenty of other resorts, ski areas, & businesses that will provide the excellent customer service Keystone properties fails to do. ORIGINAL REVIEW: Thanksgiving Week 2025 stay: My family and I were given a condo at Buffalo Lodge, second floor. On the same day we checked in (Sunday), we contacted front desk staff by phone to report: - broken hair dryer - broken kitchen sink food compactor - a window screen missing from one of the living room windows Supervisors Gwen & Sophia were rude and did nothing to remedy issues.

Great location. Unit was clean. However, the toilet tank was leaking on the floor and took the maintenance staff 2 days to fix it. It was an inconvenience, but it did get fixed eventually.

The property management should take responsibility of amenities provided, which sadly was lacking. The bulbs werent working in some rooms (this was a small issue and we could work around it).

The place was fine and what we expected. The issue is the check-in process. You can only pickup your access to the property after 9am. As a group that was coming from Denver and wanted two days of skiing, it defeated the purpose of ski-in/out bc the property management office is 2 miles away from the resort. This meant after the day of skiing, we had to load up, drive the 2 miles away to pickup our keys, etc. then head back to the resort to park and unload. Further, the parking pass expires when you checkout at 10am, which means you need to load up, move to some other parking location, then do your day of skiing.

Be careful on which property you pick. The description says pool available but the one we stayed at did not have a pool as an amenity. Then customer service basically told me it was my problem and to deal with it.

The refrigerator made loud noise all night long and since it was a studio the bed was right next to the refrigerator. The fireplace didn’t work, the toilet ran after each flushing even after you giggled the handle. We called to ask to an extra hour for check out since we didn’t sufficient sleep due to the refrigerator. Most places their check out times are either 11 or noon nope this place is 10 am and even after the complaints all the staff tells me is we can offer you a 11 am check out with no charge. I am very displeased and want my money back!!! Oh and the bed wasn’t even a real bed it pulled out of a cabinet that wasn’t what we were expecting it was extremely uncomfortable.

Festival weekend. Fun but crowded. Checkin address was wrong.

We like to stay here because is very convenient to ski and very clean.

East Keystone Road is not marked off of Highway 6, so very easy to miss it. Parking is confusing. Enjoyed the condo very much!

Wow! We didn't expect it to be so close to the Gondola and all of the shops and restaurants. This is absolutely the best location. We were thrilled!

Great location and amenities, just had a lot of elevator issues while we were there. They’re in the process of repairing but it made it difficult to lug gear, otherwise can’t beat being steps from the lift and anything else you need!

Great location in the heart of Keystone. Everything is just out the door. Hot tub and pool are great on a cold winter's night after hard day on the mountain.

Perfect location! We'll be back!

The condo was nice ... noise from above, but that's to be expected I'd say. Location very convenient and property management was friendly. One of the two hot tubs in the building wasn't hot and the other one packed, so we made it into the building next door to access their hot tubs which were very nice - much better view, too.

River Run Village is an amazing location. We stayed at the SilverMill Condos. The condo itself got the job done. Plenty of space for two adults and two children. It was very clean and well kept. Some things were a bit outdated in our particular condo. The mattress was definitely old and uncomfortable. The stovetop took a while to heat up food. One of the four burners didn’t work. The hair dryer in the bathroom didn’t work. But, overall, it was a comfortable space to eat, sleep, and relax. I would definitely stay in River Run Village again.

My husband and I were in town for a wedding up in A-basin. This was the perfect size unit in the perfect location! We loved River Run Village and how close everything else was! We would definitely stay here again!

Right at the base

It was convenient to the ski lift, restaurants and shopping. The room itself was dirty, the sheets were stained, left over bacon in the kitchen, and some outlets didn’t work.

Wow! We didn't expect it to be so close to the Gondola and all of the shops and restaurants. This is absolutely the best location. We were thrilled!

Many of the restaurants and shops were closed mid-week in the village, maybe more options on the summer weekends. Pool was small and our first two bedroom condo had small flies in the bathrooms. They moved us and gave us an upgrade, so that made up for the rough start.

My husband and I were in town for a wedding up in A-basin. This was the perfect size unit in the perfect location! We loved River Run Village and how close everything else was! We would definitely stay here again!