Tiki Villas Rainforest Lodge - Adults Only

Beautifully renovated property (it reopened in January after extensive property upgrades). The villas were beautifully designed. The views are stunning. The pool area was lovely. The restaurant is excellent, and the staff was very friendly. No major complaints whatsoever. A few minor things to improve, but not enough to give less stars (and the staff mentioned that they were still finalizing some things due to furniture shipments delayed, etc). The pool area could use a few more lounge chairs; the main lobby area could use a bit more decor (plants, more tables, pillows, etc) to fill out the space and create a more intimate feeling.

Had a free weekend with the girlies during our month-long study abroad trip, and we could not have made a better choice than Tiki Villas!! The hotel staff, the view, the pool and spa services—absolutely no complaints from any of us. From the get go, we were treated so kindly; Nancy upgraded our hotel room when we arrived so we’d have more space, and the room was lovely. We had an indoor AND outdoor shower, and a balcony with a view of the ocean. It’s genuinely the nicest place I’ve ever stayed. The restaurant staff were also so kind and patient considering we’re a group of girls who are fairly new to speaking Spanish, and they always met us halfway (or more) with communication! The food and drinks were always amazing. They gave me a bag of dry rice when my phone got soaked at Parque Nacional Marino Ballena, and I was so grateful. They went out of their way to make sure we were enjoying ourselves and did not need anything. I definitely hope to return one day and stay for much longer. Two days was not enough. Tiki Villas has definitely been solidified as one of my best experiences in Costa Rica, and I genuinely don’t know how anywhere else I go will be able to top this place!

Amazing staff, clean rooms, great food and drinks. We loved everything about our stay both our villa and the common area with pool.

Amazing stay, truly unforgettable! Tiki Villas made us feel incredibly special as we celebrated our honeymoon. From the moment we arrived, they pulled out all the stops with flowers, thoughtful treats, and genuinely heartfelt hospitality. The entire staff went above and beyond, but Walter and Kerling deserve special recognition. They were incredible. Their recommendations were spot-on, and they helped us navigate a few unexpected challenges with ease. The accommodations were outstanding. An extremely comfortable bed, huge soaking tub, a beautiful and relaxing pool, and an overall sense of privacy and luxury that made it feel like a true escape. Breakfast each morning was phenomenal, and the food overall was excellent. And the dessert. Wow. The chocolate lava brownie, sadly discontinued, was hands-down one of the best desserts we’ve ever had. Truly unreal, and we can only hope they bring it back. We cannot recommend Tiki Villas enough. Can’t wait to come back!!

This is not a top ranked hotel. In fact it was one of the worst we ever stayed at On the positive side the grounds and the lobby are beautiful. We were so excited when we arrived. However that was before we saw the room and interacted with the staff. The bathroom literally had black mold in the walk and peeling paint on the ceiling. There was also mold on the curtains in the bedroom. There was no room near the sink to put personal items and the shelves that were supposed to to be on the wall were missing. In addition there was a plastic glade air freshener in the closet. The chairs around the pools were missing cushions. One cushion that did exist had a giant hole in the cover As far as service, We were shown to our room and told the comforter that went on the bed wasn't ready yet and was still in the wash. The gentleman who showed us to the room also mentioned we were missing coffee. He left the room. Several hours went by and still no comforter or coffee. When we went to dinner at the hotel, we asked about the comforter and were handed it to bring back as we left the lobby. The poor service continued throughout the stay. Housekeeping never showed up, promises to bring towels to the room were never kept, we were told dinner reservations would be made but would not etc Unless u care only about the setting, stay anywhere else

This place has an outstanding view from the infinity pool, exceptional personal service from all the staff and is in a great location for exploring Uvita, Ballena and Dominical. The rooms were a little tired but perfectly functional and having a walk in wardrobe, huge shower & kitchenette made our stay more comfortable. Would definitely stay here again.

Upon booking, prior to arrival, and during our stay the staff was attentive and helpful, including recommending a 4WD rental. They booked several activities for us and shared recommendations for restaurants and additional sites. Service was excellent in the dining room, and the popen air massage was amazing.

Huge disapointment with this hotel. Photos don't reflect the reality : hotel with a strong lack of care and maintenance. Rooms are very old especially the bathroom (photos attached). We also had dirty bed sheet with holes. The swimming pool was dirty / water was flashy green and opaque. This is part of the high prices and were unable to enjoy it. (They justified it as filter issue, and not the first time that happened). + bleach stained beach towel. Breakfast was limited in quality and service extremely long (1H to get a yoghurt with granola - having only to serve 3 tables). Be careful with this hotel as high end prices are not justifiable.(Except for the views and balcon in the room). We were supposed to get a voucher of $23 as VIP access (from Hotels.com) but staff was not aware, then we didn't have the opportunity to use it...

Staff very friendly and helpful, peaceful setting, wonderful views from room, dining area and the pool, which was great! Place in ceiling where there has been a leak needs to be addressed due to what appears to be mold, but overall this was a wonderful restorative stay and we hope to return!

I am sure 10 years ago the hotel was great. It’s just run down since it’s 2012 travel awards they received. Staff was nice but room was out dated and affected by the years of humidity. Firstly it was a challenge to locate the property. Zero signage indicating its location distance/direction to villas. Locks on doors were not functional for the patio and outdoor shower. The bed was probably the hardest mattress I have ever slept on. Sink water unsafe for consumption (teeth brushing, face washing, etc.) Property at night is not well lit, especially in the parking lot that is a distance from the hotel reception. Overall just needs to be maintained and cleaned up.

We loved our stay at Tiki and enjoyed the solitude and peaceful surroundings. The staff was so pleasant and helpful. The room was comfortable and clean. The manager was so helpful and enjoyable to speak with. Our only comment would be regarding the breakfast. Sometimes the food did not come out hot and seemed to have been prepared earlier. It was not necessarily fresh tasting. We enjoyed our stay and will certainly return.

Amazing staff, clean rooms, great food and drinks. We loved everything about our stay both our villa and the common area with pool.

Nice place. Great breakfast and view. Room are well maintained

Wow what a beautiful location. Staff were friendly and helpful but were very busy! This is a lovely place, food was excellent and room comfortable. Just a few minor things that could be improved - dripping tap, modernisation of bathroom but overall recommended for a quiet stay in a wonderful location with great food.

This is not a top ranked hotel. In fact it was one of the worst we ever stayed at On the positive side the grounds and the lobby are beautiful. We were so excited when we arrived. However that was before we saw the room and interacted with the staff. The bathroom literally had black mold in the walk and peeling paint on the ceiling. There was also mold on the curtains in the bedroom. There was no room near the sink to put personal items and the shelves that were supposed to to be on the wall were missing. In addition there was a plastic glade air freshener in the closet. The chairs around the pools were missing cushions. One cushion that did exist had a giant hole in the cover As far as service, We were shown to our room and told the comforter that went on the bed wasn't ready yet and was still in the wash. The gentleman who showed us to the room also mentioned we were missing coffee. He left the room. Several hours went by and still no comforter or coffee. When we went to dinner at the hotel, we asked about the comforter and were handed it to bring back as we left the lobby. The poor service continued throughout the stay. Housekeeping never showed up, promises to bring towels to the room were never kept, we were told dinner reservations would be made but would not etc Unless u care only about the setting, stay anywhere else

Nice small hotel with excellent service. The views of the ocean from our balcony were beautiful and the setting was very peaceful. The room was very clean. The only draw back was that the room had a bad odor - maybe an issue with the drains or septic system. The air conditioner helped to mask it a little, but it persisted throughout the 2 night stay. Hopefully it was just our room and it can be fixed.

Huge disapointment with this hotel. Photos don't reflect the reality : hotel with a strong lack of care and maintenance. Rooms are very old especially the bathroom (photos attached). We also had dirty bed sheet with holes. The swimming pool was dirty / water was flashy green and opaque. This is part of the high prices and were unable to enjoy it. (They justified it as filter issue, and not the first time that happened). + bleach stained beach towel. Breakfast was limited in quality and service extremely long (1H to get a yoghurt with granola - having only to serve 3 tables). Be careful with this hotel as high end prices are not justifiable.(Except for the views and balcon in the room). We were supposed to get a voucher of $23 as VIP access (from Hotels.com) but staff was not aware, then we didn't have the opportunity to use it...

Nous sommes assez déçus de cet hôtel qui n’est pas à la hauteur du prix des chambres. Nous avons globalement passé un bon séjour malgré des chambres vieillissantes, la literie est assez dure et un brin de ménage supplémentaire aurait été le bienvenue pour éliminer les toiles d’araignées… De plus personne n’est venu faire la chambre pendant notre absence. La wifi est catastrophique et bug beaucoup… Le restaurant a une carte très limitée avec des prix trop élevés pour la qualité. Le jardin, la piscine et la vue sur l’océan est très tout de même très belle. Le personnel est sympathique et fait ce qu’il peut avec ce qu’il a. Cet hôtel doit certainement être mieux géré en pleine saison.

Staff very friendly and helpful, peaceful setting, wonderful views from room, dining area and the pool, which was great! Place in ceiling where there has been a leak needs to be addressed due to what appears to be mold, but overall this was a wonderful restorative stay and we hope to return!

I am sure 10 years ago the hotel was great. It’s just run down since it’s 2012 travel awards they received. Staff was nice but room was out dated and affected by the years of humidity. Firstly it was a challenge to locate the property. Zero signage indicating its location distance/direction to villas. Locks on doors were not functional for the patio and outdoor shower. The bed was probably the hardest mattress I have ever slept on. Sink water unsafe for consumption (teeth brushing, face washing, etc.) Property at night is not well lit, especially in the parking lot that is a distance from the hotel reception. Overall just needs to be maintained and cleaned up.

Perfect place ! Superb view, high quality food and amazing room.

Beautifully renovated property (it reopened in January after extensive property upgrades). The villas were beautifully designed. The views are stunning. The pool area was lovely. The restaurant is excellent, and the staff was very friendly. No major complaints whatsoever. A few minor things to improve, but not enough to give less stars (and the staff mentioned that they were still finalizing some things due to furniture shipments delayed, etc). The pool area could use a few more lounge chairs; the main lobby area could use a bit more decor (plants, more tables, pillows, etc) to fill out the space and create a more intimate feeling.

PROS 1) Geral works in the bar/restaurant, and is a great asset to this place. 2) The view CONS 1) awful hard beds, gave us neck/back aches 2) massage terrible, boyfriend felt the gentle caress, short gasping breath, trembling hands, and sweat falling on him from masseuse victor. 3) Diego at front desk does not care. Not into customer service. 4) awful food. Ceviche with bones in it that one could choke on. Thai curry inedible. Dessert with nuts that people aren't made aware of, beware if have allergies, as Diego won't tell you about it. 5) water pressure is a trickle in sink and shower, room 3. 6) did not get the Expedia VIP benefits of $23 food discount

Had a free weekend with the girlies during our month-long study abroad trip, and we could not have made a better choice than Tiki Villas!! The hotel staff, the view, the pool and spa services—absolutely no complaints from any of us. From the get go, we were treated so kindly; Nancy upgraded our hotel room when we arrived so we’d have more space, and the room was lovely. We had an indoor AND outdoor shower, and a balcony with a view of the ocean. It’s genuinely the nicest place I’ve ever stayed. The restaurant staff were also so kind and patient considering we’re a group of girls who are fairly new to speaking Spanish, and they always met us halfway (or more) with communication! The food and drinks were always amazing. They gave me a bag of dry rice when my phone got soaked at Parque Nacional Marino Ballena, and I was so grateful. They went out of their way to make sure we were enjoying ourselves and did not need anything. I definitely hope to return one day and stay for much longer. Two days was not enough. Tiki Villas has definitely been solidified as one of my best experiences in Costa Rica, and I genuinely don’t know how anywhere else I go will be able to top this place!

Great location, beach near by and good for exercise. The surrounding is beautiful with lots of trees and animal sound. The Room are ok but need a little TLC, a little update which I heard they will be doing soon.

Amazing stay, truly unforgettable! Tiki Villas made us feel incredibly special as we celebrated our honeymoon. From the moment we arrived, they pulled out all the stops with flowers, thoughtful treats, and genuinely heartfelt hospitality. The entire staff went above and beyond, but Walter and Kerling deserve special recognition. They were incredible. Their recommendations were spot-on, and they helped us navigate a few unexpected challenges with ease. The accommodations were outstanding. An extremely comfortable bed, huge soaking tub, a beautiful and relaxing pool, and an overall sense of privacy and luxury that made it feel like a true escape. Breakfast each morning was phenomenal, and the food overall was excellent. And the dessert. Wow. The chocolate lava brownie, sadly discontinued, was hands-down one of the best desserts we’ve ever had. Truly unreal, and we can only hope they bring it back. We cannot recommend Tiki Villas enough. Can’t wait to come back!!

Couldn’t have enjoyed my stay more. The staff were very kind and accommodating. The room was excellent and the views were phenomenal. I’ll be back!

This place has an outstanding view from the infinity pool, exceptional personal service from all the staff and is in a great location for exploring Uvita, Ballena and Dominical. The rooms were a little tired but perfectly functional and having a walk in wardrobe, huge shower & kitchenette made our stay more comfortable. Would definitely stay here again.

Ist etwas in die Jahre gekommen. Dusche nur ein Rinnsal. Die Beschallung im Restaurant war sehr laut. Die Wege vom Chalet zum Restaurant sollten etwas beleuchtet werden. Die Lage sehr schön

I am sure 10 years ago the hotel was great. It’s just run down since it’s 2012 travel awards they received. Staff was nice but room was out dated and affected by the years of humidity. Firstly it was a challenge to locate the property. Zero signage indicating its location distance/direction to villas. Locks on doors were not functional for the patio and outdoor shower. The bed was probably the hardest mattress I have ever slept on. Sink water unsafe for consumption (teeth brushing, face washing, etc.) Property at night is not well lit, especially in the parking lot that is a distance from the hotel reception. Overall just needs to be maintained and cleaned up.

Beautifully renovated property (it reopened in January after extensive property upgrades). The villas were beautifully designed. The views are stunning. The pool area was lovely. The restaurant is excellent, and the staff was very friendly. No major complaints whatsoever. A few minor things to improve, but not enough to give less stars (and the staff mentioned that they were still finalizing some things due to furniture shipments delayed, etc). The pool area could use a few more lounge chairs; the main lobby area could use a bit more decor (plants, more tables, pillows, etc) to fill out the space and create a more intimate feeling.

PROS 1) Geral works in the bar/restaurant, and is a great asset to this place. 2) The view CONS 1) awful hard beds, gave us neck/back aches 2) massage terrible, boyfriend felt the gentle caress, short gasping breath, trembling hands, and sweat falling on him from masseuse victor. 3) Diego at front desk does not care. Not into customer service. 4) awful food. Ceviche with bones in it that one could choke on. Thai curry inedible. Dessert with nuts that people aren't made aware of, beware if have allergies, as Diego won't tell you about it. 5) water pressure is a trickle in sink and shower, room 3. 6) did not get the Expedia VIP benefits of $23 food discount

Had a free weekend with the girlies during our month-long study abroad trip, and we could not have made a better choice than Tiki Villas!! The hotel staff, the view, the pool and spa services—absolutely no complaints from any of us. From the get go, we were treated so kindly; Nancy upgraded our hotel room when we arrived so we’d have more space, and the room was lovely. We had an indoor AND outdoor shower, and a balcony with a view of the ocean. It’s genuinely the nicest place I’ve ever stayed. The restaurant staff were also so kind and patient considering we’re a group of girls who are fairly new to speaking Spanish, and they always met us halfway (or more) with communication! The food and drinks were always amazing. They gave me a bag of dry rice when my phone got soaked at Parque Nacional Marino Ballena, and I was so grateful. They went out of their way to make sure we were enjoying ourselves and did not need anything. I definitely hope to return one day and stay for much longer. Two days was not enough. Tiki Villas has definitely been solidified as one of my best experiences in Costa Rica, and I genuinely don’t know how anywhere else I go will be able to top this place!

This is the perfect place to come home to each day on your adventurous Costa Rican vacation. This was our first time in Costa Rica and we had an amazing experience, mostly due to the hospitality of Tiki Villas (Kerling was our guardian angel the whole week!). Their recent renovation is spectacular and so relaxing and comfortable. As for the sights, we could see the ocean from our deck, and enjoyed views of the rainforest wildlife. Simply spectacular! Pura Vida!

Amazing staff, clean rooms, great food and drinks. We loved everything about our stay both our villa and the common area with pool.

Amazing stay, truly unforgettable! Tiki Villas made us feel incredibly special as we celebrated our honeymoon. From the moment we arrived, they pulled out all the stops with flowers, thoughtful treats, and genuinely heartfelt hospitality. The entire staff went above and beyond, but Walter and Kerling deserve special recognition. They were incredible. Their recommendations were spot-on, and they helped us navigate a few unexpected challenges with ease. The accommodations were outstanding. An extremely comfortable bed, huge soaking tub, a beautiful and relaxing pool, and an overall sense of privacy and luxury that made it feel like a true escape. Breakfast each morning was phenomenal, and the food overall was excellent. And the dessert. Wow. The chocolate lava brownie, sadly discontinued, was hands-down one of the best desserts we’ve ever had. Truly unreal, and we can only hope they bring it back. We cannot recommend Tiki Villas enough. Can’t wait to come back!!

This is not a top ranked hotel. In fact it was one of the worst we ever stayed at On the positive side the grounds and the lobby are beautiful. We were so excited when we arrived. However that was before we saw the room and interacted with the staff. The bathroom literally had black mold in the walk and peeling paint on the ceiling. There was also mold on the curtains in the bedroom. There was no room near the sink to put personal items and the shelves that were supposed to to be on the wall were missing. In addition there was a plastic glade air freshener in the closet. The chairs around the pools were missing cushions. One cushion that did exist had a giant hole in the cover As far as service, We were shown to our room and told the comforter that went on the bed wasn't ready yet and was still in the wash. The gentleman who showed us to the room also mentioned we were missing coffee. He left the room. Several hours went by and still no comforter or coffee. When we went to dinner at the hotel, we asked about the comforter and were handed it to bring back as we left the lobby. The poor service continued throughout the stay. Housekeeping never showed up, promises to bring towels to the room were never kept, we were told dinner reservations would be made but would not etc Unless u care only about the setting, stay anywhere else

Upon booking, prior to arrival, and during our stay the staff was attentive and helpful, including recommending a 4WD rental. They booked several activities for us and shared recommendations for restaurants and additional sites. Service was excellent in the dining room, and the popen air massage was amazing.

Nous avons passé un excellent séjour. L’hôtel venait juste d’être rénové avec goût. La vue est superbe, l’hôtel est au calme et facile d’accès comparé à certaines propriétés au Costa Rica. Le personnel est très professionnel et le restaurant délicieux . Très bien situé à 15 min d’Uvita et de Dominical. N

Huge disapointment with this hotel. Photos don't reflect the reality : hotel with a strong lack of care and maintenance. Rooms are very old especially the bathroom (photos attached). We also had dirty bed sheet with holes. The swimming pool was dirty / water was flashy green and opaque. This is part of the high prices and were unable to enjoy it. (They justified it as filter issue, and not the first time that happened). + bleach stained beach towel. Breakfast was limited in quality and service extremely long (1H to get a yoghurt with granola - having only to serve 3 tables). Be careful with this hotel as high end prices are not justifiable.(Except for the views and balcon in the room). We were supposed to get a voucher of $23 as VIP access (from Hotels.com) but staff was not aware, then we didn't have the opportunity to use it...

Great location, beach near by and good for exercise. The surrounding is beautiful with lots of trees and animal sound. The Room are ok but need a little TLC, a little update which I heard they will be doing soon.

The property was beautiful. The service was excellent and the ceviche delicious. However the steps to go to rooms are steep.

Wow what a beautiful location. Staff were friendly and helpful but were very busy! This is a lovely place, food was excellent and room comfortable. Just a few minor things that could be improved - dripping tap, modernisation of bathroom but overall recommended for a quiet stay in a wonderful location with great food.

This place has an outstanding view from the infinity pool, exceptional personal service from all the staff and is in a great location for exploring Uvita, Ballena and Dominical. The rooms were a little tired but perfectly functional and having a walk in wardrobe, huge shower & kitchenette made our stay more comfortable. Would definitely stay here again.

Upon booking, prior to arrival, and during our stay the staff was attentive and helpful, including recommending a 4WD rental. They booked several activities for us and shared recommendations for restaurants and additional sites. Service was excellent in the dining room, and the popen air massage was amazing.

Nous avons passé un excellent séjour. L’hôtel venait juste d’être rénové avec goût. La vue est superbe, l’hôtel est au calme et facile d’accès comparé à certaines propriétés au Costa Rica. Le personnel est très professionnel et le restaurant délicieux . Très bien situé à 15 min d’Uvita et de Dominical. N

Fabulous location and the staff were amazing.

Staff very friendly and helpful, peaceful setting, wonderful views from room, dining area and the pool, which was great! Place in ceiling where there has been a leak needs to be addressed due to what appears to be mold, but overall this was a wonderful restorative stay and we hope to return!

Ist etwas in die Jahre gekommen. Dusche nur ein Rinnsal. Die Beschallung im Restaurant war sehr laut. Die Wege vom Chalet zum Restaurant sollten etwas beleuchtet werden. Die Lage sehr schön

I am sure 10 years ago the hotel was great. It’s just run down since it’s 2012 travel awards they received. Staff was nice but room was out dated and affected by the years of humidity. Firstly it was a challenge to locate the property. Zero signage indicating its location distance/direction to villas. Locks on doors were not functional for the patio and outdoor shower. The bed was probably the hardest mattress I have ever slept on. Sink water unsafe for consumption (teeth brushing, face washing, etc.) Property at night is not well lit, especially in the parking lot that is a distance from the hotel reception. Overall just needs to be maintained and cleaned up.

Perfect place ! Superb view, high quality food and amazing room.

Beautifully renovated property (it reopened in January after extensive property upgrades). The villas were beautifully designed. The views are stunning. The pool area was lovely. The restaurant is excellent, and the staff was very friendly. No major complaints whatsoever. A few minor things to improve, but not enough to give less stars (and the staff mentioned that they were still finalizing some things due to furniture shipments delayed, etc). The pool area could use a few more lounge chairs; the main lobby area could use a bit more decor (plants, more tables, pillows, etc) to fill out the space and create a more intimate feeling.

PROS 1) Geral works in the bar/restaurant, and is a great asset to this place. 2) The view CONS 1) awful hard beds, gave us neck/back aches 2) massage terrible, boyfriend felt the gentle caress, short gasping breath, trembling hands, and sweat falling on him from masseuse victor. 3) Diego at front desk does not care. Not into customer service. 4) awful food. Ceviche with bones in it that one could choke on. Thai curry inedible. Dessert with nuts that people aren't made aware of, beware if have allergies, as Diego won't tell you about it. 5) water pressure is a trickle in sink and shower, room 3. 6) did not get the Expedia VIP benefits of $23 food discount

We loved our stay at Tiki and enjoyed the solitude and peaceful surroundings. The staff was so pleasant and helpful. The room was comfortable and clean. The manager was so helpful and enjoyable to speak with. Our only comment would be regarding the breakfast. Sometimes the food did not come out hot and seemed to have been prepared earlier. It was not necessarily fresh tasting. We enjoyed our stay and will certainly return.

Amazing staff, clean rooms, great food and drinks. We loved everything about our stay both our villa and the common area with pool.

The property was beautiful. The service was excellent and the ceviche delicious. However the steps to go to rooms are steep.

Amazing stay, truly unforgettable! Tiki Villas made us feel incredibly special as we celebrated our honeymoon. From the moment we arrived, they pulled out all the stops with flowers, thoughtful treats, and genuinely heartfelt hospitality. The entire staff went above and beyond, but Walter and Kerling deserve special recognition. They were incredible. Their recommendations were spot-on, and they helped us navigate a few unexpected challenges with ease. The accommodations were outstanding. An extremely comfortable bed, huge soaking tub, a beautiful and relaxing pool, and an overall sense of privacy and luxury that made it feel like a true escape. Breakfast each morning was phenomenal, and the food overall was excellent. And the dessert. Wow. The chocolate lava brownie, sadly discontinued, was hands-down one of the best desserts we’ve ever had. Truly unreal, and we can only hope they bring it back. We cannot recommend Tiki Villas enough. Can’t wait to come back!!

Lovely gem with amazing views of the ocean in a rainforest setting. Staff is amazing and restaurant is outstanding. So peaceful - truly a slice of heaven on earth.

Nous avons passé un excellent séjour. L’hôtel venait juste d’être rénové avec goût. La vue est superbe, l’hôtel est au calme et facile d’accès comparé à certaines propriétés au Costa Rica. Le personnel est très professionnel et le restaurant délicieux . Très bien situé à 15 min d’Uvita et de Dominical. N

Huge disapointment with this hotel. Photos don't reflect the reality : hotel with a strong lack of care and maintenance. Rooms are very old especially the bathroom (photos attached). We also had dirty bed sheet with holes. The swimming pool was dirty / water was flashy green and opaque. This is part of the high prices and were unable to enjoy it. (They justified it as filter issue, and not the first time that happened). + bleach stained beach towel. Breakfast was limited in quality and service extremely long (1H to get a yoghurt with granola - having only to serve 3 tables). Be careful with this hotel as high end prices are not justifiable.(Except for the views and balcon in the room). We were supposed to get a voucher of $23 as VIP access (from Hotels.com) but staff was not aware, then we didn't have the opportunity to use it...