Name: Homewood Suites by Hilton Charlotte Ballantyne, NC
Address: 12030 Copper Way, Charlotte, North Carolina, United States of America, Charlotte, North Carolina, US
Price range: $130–$303 per night
Rating: 8.88

What guests think

At Homewood Suites by Hilton Charlotte Ballantyne, NC, guests praise friendly service, clean, spacious suites with kitchens, and a convenient, quiet location near restaurants and main roads, making it a comfortable base for families and longer stays.

Facilities like the outdoor pool, patio and basketball court, and a large lobby are appreciated, though the shuttle mainly serves corporate travelers. Several reviews note worn or uncomfortable sofa beds, occasional room odors or maintenance issues, and mixed breakfast execution with crowding or limited variety on busy mornings. A few guests reported parking lot break-ins and sporadic operational disruptions such as an elevator outage or water shutoff. Expect spacious suites and warm service in a convenient suburban setting.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor pool, patio and basketball court, and a large lobby stand out. Some reviews cite parking lot break-ins, a shuttle mainly for corporate drop-offs, an occasional elevator outage or laundry vibration, and seasonal pool closure.

Related guest reviews

8

Philip

Apr 22, 2024

·

Stayed 8 nights

One of the two elevators was out of action, therefore the remaining one was very busy and slow to obtain

4

Brian

Jun 23, 2025

·

Stayed 3 nights

Hotel itself was OK, but be very careful with parking. My truck and another Ram truck got broken into. Driver side rear windows were smashed. No security cameras to catch act and we were both parked under lights.

8

Anne Marie

Sep 3, 2024

·

Stayed 8 nights

It was my first time in Charlotte and there were many hotel choices, I chose this hotel because of the reviews and the shuttle. However, I learned that the shuttle does not take you anywhere, I was told it was only for the corporate and business travellers to take them to meetings. I wish this was made clear on their write up. Some of the staff were amazing yes, but one guy, not so much. He was never at the desk just the TV and he was not friendly or courteous and I decided it was best to keep to myself and not interact with him. Feeling this way at a hotel travelling alone at a hotel very far from many things, is not a good feeling. The Breakfast staff were amazing (they make your waffles for you) and they are very quick with clean up and do not leave a lot of anything out. I had to ask for peanut butter and extra syrup each day. But they were nice about it. Also the two ladies that worked the desk were just lovely. The lady that was there at night and the other early in the morning. They were kind, courteous answered questions and made me feel good about my decision to stay there.

10

Gwendolyn

Aug 31, 2025

·

Stayed 4 nights

This property was nice and the staff is very friendly. The hotel lobby is huge and beautiful. The outdoor pool is beautiful with crystal clear water. The room are nice and clean. The sleep sofa in my room is very dated, it needs to be replaced. Its not comfortable at all. Overall, my stay was nice! I would recommend to others!

8

Abigail

Oct 26, 2023

·

Stayed 1 night

Amazing location, you can walk to so many restaurants. Hotel is clean and feels new. Love the self serve bar tap in the lobby and breakfast is good. Rooms are spacious and comfortable. Someone started blasting loud music between 1-3am during my stay, which obviously made my trip not so great. But the front desk was willing to hep and eventually it stopped. I pray this happens to none of you. Hotel itself is great.

8

Katherine

Mar 10, 2025

·

Stayed 1 night

I like the spacious suites offered and the ability to cook. Management (Dax) at the hotel was did not represent the Hilton Brand with his lack of concern regarding the broken car window that occurred on the property. There were several vandalized cars(smashed windows). Essentially his attitude was it wasn't his responsibility. Either Dax need additional training or removed as a Manager and believe me I don't want anyone to lose their job but his lack of not even providing a resolution to ensure guests are comfortable to return this property wasn't non-existent. It's my understanding that this type of vandalism has occurred on this property before. The guest who was standing outside with me stated that this was the 2nd time this has happened to him on this very property.

10

Jenevieve Lynn

Jul 1, 2024

·

Stayed 3 nights

Lobby area was nice, decent breakfast, nice pool. Quiet

10

Leah

Aug 4, 2024

·

Stayed 1 night

Really friendly staff, clean hotel, amazing water pressure in the shower, nice pool.

8

Sonia

Nov 3, 2023

·

Stayed 5 nights

Everything was great, except when laundry was being done, everything in our room would shake. We could have changed rooms, but we were already unpacked. Next time we stay there, we’ll be sure to get a room at a different location within the building.

10

Elizabeth

Oct 7, 2025

·

Stayed 2 nights

Family trip for a NFL game with kids. Even though the pool was closed for the season it was nice to have the basketball court outside with the patio area to let them get energy out after a long drive. Staff was very friendly. Hotel was quiet and clean. Our room was very spacious. Having the extra space with a suite and kitchen space for longer trips and a large family makes such a huge difference. Extra bonus that it didn’t break the bank to get all those extras. Great restaurants in walking distance. It was close enough to downtown without being in the middle of downtown traffic and chaos. Saving this hotel for future stays for sure!!

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Cleanliness

Generally very clean property and rooms. A smaller number reported odors, stained or worn furniture, an occasional roach, or missed service.

Related guest reviews

6

Annette

Sep 30, 2025

·

Stayed 3 nights

The staff was extremely polite and friendly! The main issue was the smell in the room. Upon immediate checking into the room there was a terrible smell. I made front desk staff aware of it. It smells like a combination of stinky feet and pet odors. I was offered housekeeping or room switch. I honestly think the carpets need to be deep cleaned or replaced.

8

Alycia

Jul 29, 2024

·

Stayed 3 nights

The good: Ballantyne is a great area in Charlotte with lots of shopping and restaurants to choose from. Check in was great, the staff was friendly, and breakfast options were different than most hotels we'e stayed at (a breakfast taco bar?! Fun!). The room was large, had a ceiling fan which was great, and the kitchen was well stocked with most everything we needed to prepare quick and easy meals. Bad: The hotel appeared to be very clean however there was a roach in our room one morning and another one in the hallway - gross. When I told the employee at the front desk, he didn't seem to be worried and just said that he'd let the manager know. I paid a bit more to stay at this property than I could have if I had stayed elsewhere and definitely wasn't expecting to have to share my accommodations with uninvited insect guests. Our reservation was for 5 guests and we were only given 3 bath towels, which I found odd, but had no problem getting additional towels upon request.

6

Mike and Irmaris

Jun 20, 2024

·

Stayed 4 nights

Room was OK. Couch was extremely dirty, stained and uncleaned. We managed to find extra bed linen to cover it and use the sofa bed. Front Desk nowhere to be found, we needed coffee refill they didn't have any

10

Mary

Jun 17, 2025

·

Stayed 10 nights

All the staff was very courteous, friendly, and helpful. The hotel and room were clean and well maintained. It was in a great location. The breakfast buffet was great.

10

Nicole

Nov 27, 2023

·

Stayed 3 nights

Very clean and quiet.

10

Richard

Jun 13, 2025

·

Stayed 1 night

I booked the room without paying attention to the suite's size and was surprised to see how large the room was. Wow, lots of space. The room, facility, and grounds were very clean. It was great to stay in a place where smokers weren't congregating by the front door, so the smell of smoke wasn't noticeable as I walked in. The front desk staff and those who worked in the breakfast area were extremely pleasant and cordial. Breakfast was good, with a lot of choices to select from. The hotel is also in a great location, with a lot of places to visit and dine. I will definitely stay there again when traveling to the area.

10

Tracy

Dec 9, 2023

·

Stayed 1 night

Staff is wonderful !!! Place is clean and smells good

2

Paige

Aug 3, 2025

·

Stayed 2 nights

Our room smelled like dead rat& mildew coming from air conditioning unit. When I called the front desk they said they couldn’t switch our rooms because we were in a suite and none were available that they could only send someone to spray something. The basketball court had wasps that they needed to be sprayed for and no room service ever came to our room. The trash can in the suite is very small and never emptied.

10

Quiarra

Aug 7, 2023

·

Stayed 2 nights

The hotel was very clean and the room was as well. It was comfortable and spacious. The breakfast isn’t the best, but it did the job. Would stay here again.

10

Jennifer

Oct 23, 2025

·

Stayed 2 nights

Room was super clean, and the staff was helpful and professional.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious with kitchens and layouts suited to families, and some rooms offer streaming-friendly TVs. Several guests found sofas/sleeper sofas worn or uncomfortable, plus occasional pillow or temperature-control issues.

Related guest reviews

10

Erika

Dec 7, 2024

·

Stayed 3 nights

Great location, near main roads and restaurants. Easy parking. Everyone was friendly. Clean rooms with kitchenettes, good for families or extended stays. Will be back.

8

Ricky

Mar 26, 2025

·

Stayed 1 night

OVERALL THE STAY WAS GOOD WITH THE EXCEPTION OF THE PILLOWS WERE TOO SOFT AND THE SOFAS WERE A LITTLE WORN.

6

AARON

May 5, 2025

·

Stayed 1 night

The property is beautiful. The room was spacious, but the AC units for the room and common area were not created equal. 65 degrees in the common area felt cool, while the same temperature in the rooms where we slept were way warmer than it read. Sleeping was not comfortable due to the temperature, but other than that we enjoyed our time passing through. Great location if you don't want to go far

8

Molly

Sep 15, 2025

·

Stayed 3 nights

Need new pillows.

10

Michael

Sep 8, 2025

·

Stayed 4 nights

loved room. very clean great kitchen and size. coach was very uncomfortable had to put pillow under seat to be able to sit on cushion. whole hotel was very good just the one bad thing. quite rooms

10

Paul

Mar 31, 2025

·

Stayed 2 nights

We had a great experience at this property. The staff was friendly and welcoming, our room was spacious and comfortable and our breakfasts were very good.

8

SHAWN

Jul 18, 2024

·

Stayed 3 nights

The hotel was clean and located near shopping and dining. The staff was very friendly. I also liked the ability to stream Netflix and YouTube. The only downside is there is no door between the bedroom and vanity sink. I wake up early and there's no real way not to disturb my husband lol.

10

Brittney

Jun 11, 2025

·

Stayed 1 night

We had a quick but very pleasant stay. The hotel was very nice and well kept, the room was fantastic and very spacious. Great breakfast as well. Close to restaurants and convenient for shows at the Ballantyne Amp.

10

cathy

Jun 21, 2024

·

Stayed 2 nights

We loved the layout of the rooms.

6

Delores

Aug 28, 2025

·

Stayed 3 nights

The staff was wonderful. BUT the room was not what we were accustomed as a standard for a Hilton property. The room was not as advertised! We booked a King Suite which was promoted on their website to have an Ergonomic chair workstation. My hubby needed space to work. I pointed this out to the manager on duty. The carpet in our room was very dirty, gave the room a stale oder. The sofia was so old and dilapidated we couldn't sit on it..The rooms need an upgrade...Did not enjoy the stay. I do not recommend, would not stay here again.

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Service

Staff are widely described as friendly, professional, and proactive, with examples of quick issue resolution and returning lost items. Some guests experienced communication lapses, disputed charges, or inconsistent responsiveness, and housekeeping timing could be early or delayed.

Related guest reviews

2

Michael

Nov 17, 2024

·

Stayed 3 nights

Never stay at this Homewood suites property in Ballantyne. We make an annual trip to Charlotte every year to visit friends and usually stay here. This time, two days after we checked out, our account was hit with a $500 charge for a broken television that was in full working order and in one piece when we left the room. We received nothing but static from the front desk and the manager and no proof of the television that was actually broken. Clearly a lot can happen in two days after you check out of a room and at this property, YOU PAY FOR STUFF THAT BREAKS WHEN YOU’RE LONG GONE! If you decide to take the risk and stay at this property, I recommend photographing and recording video of everything in the room as you leave with a member of hotel management on camera and supervising the exercise. You are at risk of giant charges placed on your credit card with no proof and no recourse. We’ve disputed the charges with Hilton Honors and with my credit card company, but I don’t expect to get satisfaction from this terrible hotel property. The property has gone downhill since we first stayed here when it first opened and is a bit shabby. We overlooked this because it’s generally been clean and we don’t spend much time at the hotel except to sleep.

10

Dmetriy

Sep 7, 2025

·

Stayed 3 nights

The staff are extremely polite and helpful, making the stay feel extra welcoming

6

Mike and Irmaris

Jun 20, 2024

·

Stayed 4 nights

Room was OK. Couch was extremely dirty, stained and uncleaned. We managed to find extra bed linen to cover it and use the sofa bed. Front Desk nowhere to be found, we needed coffee refill they didn't have any

8

Katherine

Mar 10, 2025

·

Stayed 1 night

I like the spacious suites offered and the ability to cook. Management (Dax) at the hotel was did not represent the Hilton Brand with his lack of concern regarding the broken car window that occurred on the property. There were several vandalized cars(smashed windows). Essentially his attitude was it wasn't his responsibility. Either Dax need additional training or removed as a Manager and believe me I don't want anyone to lose their job but his lack of not even providing a resolution to ensure guests are comfortable to return this property wasn't non-existent. It's my understanding that this type of vandalism has occurred on this property before. The guest who was standing outside with me stated that this was the 2nd time this has happened to him on this very property.

10

Maria

Apr 21, 2024

·

Stayed 1 night

Reception was very nice and friendly. Check out is at noon, fantastic!

10

Robert

Nov 11, 2024

·

Stayed 1 night

This hotel is tops for all the things I look for. I forgot an important item in my room and when I called the front desk, Steven found my item and arraigned for it to be sent FEDEX, all in less than 30 minutes. Thank you Steven!!!

10

Joachim

Sep 8, 2024

·

Stayed 14 nights

customer oriented - issues have been handled on time

6

Edward

Dec 23, 2025

·

Stayed 3 nights

Room was fine, except the young lady at check-in, the staff was very nice. The pet fee was finally changed from $125 down to $76. I'm not happy tat i wasn't informed about the pet fee up-front ggre

10

Paolo

Sep 16, 2023

·

Stayed 6 nights

All I have are great words for Homewood Ballantyne. They keep the hotel spotless and all staff are very friendly and courteous. I also left my work phone at my hotel room after check out and they immediately called my personal mobile but i unfortunately missed their call. They couriered the phone to my home address they fedex. That is what you call great american customer service! 💖

10

Charles

Jan 29, 2025

·

Stayed 4 nights

All staff were great young lady (Brittany) was superb friendly and willing to help.

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AI-generated summary based on recent guest reviews

Location

In Ballantyne with many restaurants and shops within walking distance, easy access to main roads and Carowinds, and a quiet setting away from downtown traffic.

Related guest reviews

10

Erika

Dec 7, 2024

·

Stayed 3 nights

Great location, near main roads and restaurants. Easy parking. Everyone was friendly. Clean rooms with kitchenettes, good for families or extended stays. Will be back.

10

Gina

Aug 26, 2025

·

Stayed 1 night

Close to major roads and in a quiet neighborhood. Staff was helpful, knowledgeable and friendly.

8

Adrian

Apr 12, 2025

·

Stayed 3 nights

Hotel in a good location close to restaurants, the room was spacious and clean and the staff is courteous.

10

Lorie

Aug 7, 2025

·

Stayed 10 nights

I liked the size and cleanliness of the rooms. Location was perfect.

10

Wanda

May 4, 2025

·

Stayed 2 nights

Great location...rooms clean

10

John

May 8, 2025

·

Stayed 1 night

Super friendly Staff, check in. Restaurants close and convenient. Very clean and spacious rooms. Small touches like large and plentiful luggage carts and even night lights in the room add to the customer experience. Highly recommend!

8

David

Jun 7, 2025

·

Stayed 6 nights

The room was very nice. Enjoyed having the separate bedroom. Great location. Walk to several restaurants.

10

Tamica

Nov 10, 2025

·

Stayed 1 night

Everything was absolutely amazing. Lots of shopping centers and restaurants in the area very nice and quiet location I will most definitely be back.

10

Yolanda

Sep 28, 2025

·

Stayed 1 night

The area was very clean, close to restaurants and shopping.

10

Brittney

Jun 11, 2025

·

Stayed 1 night

We had a quick but very pleasant stay. The hotel was very nice and well kept, the room was fantastic and very spacious. Great breakfast as well. Close to restaurants and convenient for shows at the Ballantyne Amp.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often appreciated for being included and generally tasty with friendly attendants. Multiple reviews also cite limited selection, crowding or stocking issues, and occasional quality misses like watery eggs or sour juice.

Related guest reviews

6

Linda

May 31, 2024

·

Stayed 1 night

Bed was okay. Room was spacious ✅ because handicapped. Toilet ran with a trickle the whole time. The real disappointment was breakfast- miserable selection not even enough for guests by 9:00.

6

Marcos

Feb 5, 2024

·

Stayed 1 night

I did not like the breakfast. raw eggs, sour orange juice and not many options.

10

David

Sep 19, 2025

·

Stayed 2 nights

The staff was great, the rooms were clean and very comfortable and spacious, and breakfast was delicious. The location was very convenient to get to the interstate and Carowinds amusement park, the reason for our stay, was only about 15 minutes away. My only minor complaint was that the pool was extremely cold, but that was as much the weather's fault as the hotel's. It was unseasonably cool at night during our trip and I assume the pool is not heated.

8

Jonathan

Jul 11, 2024

·

Stayed 4 nights

The stay was good however the breakfast was weak. There wasn't alot of choices, only one waffle maker so long line. Also the opened up late but closed early one of our days

10

Jennifer

Oct 10, 2023

·

Stayed 4 nights

Was very clean. Room big and had kitchen. Breakfast was great and was different each day. Housekeeping came in every day to clean, make bed, and gave us fresh towels without having to ask.

10

Richard

Jun 13, 2025

·

Stayed 1 night

I booked the room without paying attention to the suite's size and was surprised to see how large the room was. Wow, lots of space. The room, facility, and grounds were very clean. It was great to stay in a place where smokers weren't congregating by the front door, so the smell of smoke wasn't noticeable as I walked in. The front desk staff and those who worked in the breakfast area were extremely pleasant and cordial. Breakfast was good, with a lot of choices to select from. The hotel is also in a great location, with a lot of places to visit and dine. I will definitely stay there again when traveling to the area.

10

Brittney

Jun 11, 2025

·

Stayed 1 night

We had a quick but very pleasant stay. The hotel was very nice and well kept, the room was fantastic and very spacious. Great breakfast as well. Close to restaurants and convenient for shows at the Ballantyne Amp.

10

Eugene

Dec 24, 2024

·

Stayed 1 night

Perfect. No complaints. Change nothing. Room was full size, clean, comfortable. Breakfast buffet was excellent.

6

Katie

Aug 11, 2025

·

Stayed 1 night

We arrived very late & they're nothing like not being able to sleep until your alarm - Housekeeping knocked early which is unacceptable at any hotel chain. When I brought the kids to get breakfast at 10:30, not only was the traffic flow through the buffet area crazy congested it was not stocked. No fruit or yogurt and a line deep for waffles. This was also our second property try and I'm not a fan of the mattress that looks to be standard for the chain. I think this is our last time at a Homewood.

8

Sheldon

May 31, 2023

·

Stayed 4 nights

The only reason that I give them less than the full smile is the quality of the breakfast. Homewood Suites used to have better than what we had. And the people running it didn't seem to have enough food to accommodate all of the hotel guests. Other than that, it was great.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$131
February	$145
March	$151
April	$149
May	$169
June	$177
July	$171
August	$154
September	$141
October	$154
November	$141
December	$139

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $265	17 $162	18 $182	19 $182
20 $130	21 $207	22 $255	23 $211	24 $159	25 $169	26 $170
27 $131	28 $178	29 $206	30 $223

Su	Mo	Tu	We	Th	Fr	Sa
				1 $161	2 $208	3 $214
4 $150	5 $199	6	7	8 $216	9 $186	10 $190
11 $150	12 $285	13 $303	14 $279	15 $160	16 $178	17 $254
18 $153	19 $177	20 $239	21 $237	22 $177	23 $225	24 $264
25 $156	26 $175	27 $237	28 $233	29 $178	30 $169	31 $176

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Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Studio, 2 Queen Beds

Studio, Accessible

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Studio, 1 King Bed

Suite, Accessible

Suite, 1 King Bed

Suite, 2 Queen Beds

Studio, Accessible

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Homewood Suites by Hilton Charlotte Ballantyne, NC

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Prices for upcoming dates