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Viaggio Resort Mazatlán

$87

/ night

Avg. for September

Viaggio Resort Mazatlán - Image 1

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Select dates to see prices and availability

$87

/ night

Avg. for September

Monthly average prices

Nightly prices at Viaggio Resort Mazatlán average $87 in September, the cheapest month, and $126 in December, the most expensive, based on the last 12 months.

Average nightly price at Viaggio Resort Mazatlán by month, last 12 months (USD)
Month	Average price
January	$109
February	$113
March	$97
April	$102
May	$94
June	$93
July	$111
August	$98
September	$87
October	$88
November	$119
December	$126

Most expensive: December (~$126)

Cheapest: September (~$87)

About this property

Luxury beach resort with 3 outdoor pools, water park, and international dining options in Mazatlán's Zona Dorada.

Parking
Restaurant
Swimming pool
Room Service
Tour Desk
Dry Cleaning

Location

Avenida Camarón Sábalo Zona Dorada, El Encanto, Mazatlán, Sinaloa, Mexico

More location info

Room options

4

Deluxe Room Double City View

Room details

2 Queen Beds

or

2 Queen Beds

Sleeps 4

345 ft²

City View

Air Conditioning

Safety Deposit Box

Crib(s)

8

Deluxe Room King Ocean View

Room details

1 King Bed

or

1 King Bed

Sleeps 2

409 ft²

Balcony

Air Conditioning

Safety Deposit Box

Crib(s)

7

Deluxe Room Double Ocean View

Room details

2 Queen Beds

or

2 Queen Beds

Sleeps 4

409 ft²

Sea View

Balcony

Air Conditioning

Safety Deposit Box

Private Bathroom

4

Deluxe Room King City View

Room details

1 King Bed

or

1 King Bed

Sleeps 2

344 ft²

City View

Air Conditioning

Safety Deposit Box

Private Bathroom

Guest reviews

8.9

Fabulous

Based on 264 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Viaggio Resort Mazatlán, travelers praise the modern, very clean property, comfortable ocean-view rooms, and family-friendly pools and activities, while noting a lively atmosphere; the beachfront, walkable location is convenient for restaurants and outings.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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What guests think

At Viaggio Resort Mazatlán, travelers praise the modern, very clean property, comfortable ocean-view rooms, and family-friendly pools and activities, while noting a lively atmosphere; the beachfront, walkable location is convenient for restaurants and outings.

Common downsides are crowded pool areas with too few loungers and loud music, plus a small or rocky beach access in places. Food feedback is mixed: several enjoyed tasty meals and breakfast, but many found the buffet repetitive and the all-inclusive system restrictive with lines and tickets. Rooms are comfortable with great views, though many wish for in-room fridges and some mention noise or minor maintenance issues. Overall, expect a lively, family-oriented stay with standout views and cleanliness, but plan around crowds and consider skipping the all-inclusive.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern property with multiple pools, including a kids area and an adults-only option; elevators and parking are appreciated. Recurring complaints cite crowded pool decks and a shortage of loungers, occasional cold water, loud music, and limited or rocky beach access.

Related guest reviews

8

Gisela

Nov 18, 2025

·

Stayed 2 nights

la habitacion todo muy bien, los elevadores, el staff tambien, el buffette de desayuno muy rico solo falta un poco de variedad, todo muy bien en general solo hubo un pequeño gran detalle, la alberca demasiado fria, cuando se supone es alberca climatizada segun dice en linea y eso hizo menos disfrutable la estancia, ya que no pudimos usarla casi, solo ese detalle

la habitacion todo muy bien, los elevadores, el staff tambien, el buffette de desayuno muy rico solo falta un poco de variedad, todo muy bien en general solo hubo un pequeño gran detalle, la alberca demasiado fria, cuando se supone es alberca climatizada segun dice en linea y eso hizo menos disfrutable la estancia, ya que no pudimos usarla casi, solo ese detalle

10

DAYENARI

Jun 6, 2025

·

Stayed 4 nights

Excelente hotel, instalaciones limpias, cómodas , alberca excelente climatizada, solo para adultos, la playa del hotel está excelente. Todo muy bien. Es al Segunda vez que vamos y lo volveremos a hacer

Excelente hotel, instalaciones limpias, cómodas , alberca excelente climatizada, solo para adultos, la playa del hotel está excelente. Todo muy bien. Es al Segunda vez que vamos y lo volveremos a hacer

10

Lorenza del Carmen

Jun 27, 2025

·

Stayed 2 nights

La vista al mar espectacular. Lo que no me gustó es que al tener tanta afluencia de huéspedes, no había camastros disponibles, pues la gente los apartaba desde muy temprano.

La vista al mar espectacular. Lo que no me gustó es que al tener tanta afluencia de huéspedes, no había camastros disponibles, pues la gente los apartaba desde muy temprano.

10

Daniel

Jul 28, 2025

·

Stayed 2 nights

Excelente opción para hospedarse, instalaciones nuevas y muy cómodas. Las albercas muy bien tambien.

Excelente opción para hospedarse, instalaciones nuevas y muy cómodas. Las albercas muy bien tambien.

8

Marcos

Oct 15, 2025

·

Stayed 4 nights

Las instalaciones son buenas , el hotel se ve nuevo y está limpio , las camas son cómodas , la atención del personal deja mucho que desear no son atentos , en el área de la piscina te están molestando si estás comiendo botanas en el área de camastros , todo porque no las venden ellos , aún cuando les estuvimos consumiendo bebidas y alimentos , estaban molestando , el acceso a la playa está terrible, es muy complicado bajar , son piedras muy altas no tiene un acceso fácil como otros hoteles , una persona mayor o con dificultades de movilidad no podrá acceder a la playa , no fue una mala experiencia por completo pero no volvería.

Las instalaciones son buenas , el hotel se ve nuevo y está limpio , las camas son cómodas , la atención del personal deja mucho que desear no son atentos , en el área de la piscina te están molestando si estás comiendo botanas en el área de camastros , todo porque no las venden ellos , aún cuando les estuvimos consumiendo bebidas y alimentos , estaban molestando , el acceso a la playa está terrible, es muy complicado bajar , son piedras muy altas no tiene un acceso fácil como otros hoteles , una persona mayor o con dificultades de movilidad no podrá acceder a la playa , no fue una mala experiencia por completo pero no volvería.

8

Marissa Yanelly

Jan 6, 2026

·

Stayed 4 nights

Más camastros en el área de la piscina.

Más camastros en el área de la piscina.

6

Claudia

Nov 20, 2025

·

Stayed 4 nights

Pool area is too small, no fridge in rooms.

Pool area is too small, no fridge in rooms.

10

Diana

Nov 14, 2025

·

Stayed 3 nights

Definitivamente volveré. Es un resort bellísimo. Una vista espectacular, instalaciones super limpias y muy bonitas. Las albercas son grandes, tienen dos y una para niños muy divertida. Camastros para estar cerca de tus niños, cerca de la alberca o para ver las postales tan bellas de la costa. Ahí mismo te atienden para solicitar bebidas o algún snack, aunque también hay mesas "convencionales" por si solo quieres estar sentado alrededor. La comida la verdad no destaca pero no es mala. Lo único que no me encantó es que los baños de la alberca estuvieron muy sucios la única vez que pasé. En cuanto a la cafetería, muy rico todo, aunque su pastel no estaba rico. La habitación es preciosa, si pudiera sugerir algo, sería que colocasen frigobares, pues hace mucho calor y las bebidas se calientan en pocos minutos. En cuanto a la comida del restaurante, no la probé, ya que me pareció un poco limitado el menú como para irte a disfrutar Mazatlán, así que no tengo opinión de el. En resumen, es un hotel bellísimo. Lo recomiendo mucho.

Definitivamente volveré. Es un resort bellísimo. Una vista espectacular, instalaciones super limpias y muy bonitas. Las albercas son grandes, tienen dos y una para niños muy divertida. Camastros para estar cerca de tus niños, cerca de la alberca o para ver las postales tan bellas de la costa. Ahí mismo te atienden para solicitar bebidas o algún snack, aunque también hay mesas "convencionales" por si solo quieres estar sentado alrededor. La comida la verdad no destaca pero no es mala. Lo único que no me encantó es que los baños de la alberca estuvieron muy sucios la única vez que pasé. En cuanto a la cafetería, muy rico todo, aunque su pastel no estaba rico. La habitación es preciosa, si pudiera sugerir algo, sería que colocasen frigobares, pues hace mucho calor y las bebidas se calientan en pocos minutos. En cuanto a la comida del restaurante, no la probé, ya que me pareció un poco limitado el menú como para irte a disfrutar Mazatlán, así que no tengo opinión de el. En resumen, es un hotel bellísimo. Lo recomiendo mucho.

6

Marcela

Aug 23, 2025

·

Stayed 4 nights

No hay suficientes camastros y espacio para la cantidad de huespedes. Las instalaciones son muy pequeñas para tanta gente en la temporada que fuimos.

No hay suficientes camastros y espacio para la cantidad de huespedes. Las instalaciones son muy pequeñas para tanta gente en la temporada que fuimos.

10

Josee

Aug 24, 2025

·

Stayed 9 nights

We stayed at Viaggio for 9 nights, in a Deluxe Double Room with Ocean View.The view was amazing! The resort is very lively with music playing all day-long and lots of families.The pools were busy and all the chairs were reserved, way before the pools opened. Impossible to find a chair.The hotel was very clean and smelled good I saw the janitors cleaning the floors regularly during our stay. The housekeeping lady was excellent. We didn't choose the all-inclusive option and don't regret it as there are many good restaurants at a walking distance of the hotel. Carlos, the concierge, booked a private Tequila Tour for us. It was one of our best days visiting El Quelite and La Noria. Viaggio is very well located and we felt very safe in that area at all times.

We stayed at Viaggio for 9 nights, in a Deluxe Double Room with Ocean View.The view was amazing! The resort is very lively with music playing all day-long and lots of families.The pools were busy and all the chairs were reserved, way before the pools opened. Impossible to find a chair.The hotel was very clean and smelled good I saw the janitors cleaning the floors regularly during our stay. The housekeeping lady was excellent. We didn't choose the all-inclusive option and don't regret it as there are many good restaurants at a walking distance of the hotel. Carlos, the concierge, booked a private Tequila Tour for us. It was one of our best days visiting El Quelite and La Noria. Viaggio is very well located and we felt very safe in that area at all times.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently praise very clean rooms and well-kept common areas. Some guests reported lapses such as dusty or moldy spots, dirty pool bathrooms, or missed daily housekeeping.

Related guest reviews

2

Hugo

May 16, 2025

·

Stayed 4 nights

Me contagié de herpes en las albercas, el agua se veía pésima, no pasaron dos días a hacer mi limpieza a mi habitación de los 4 días que me hospedé, todo mal, se ve nuevo el hotel pero la limpieza es pésima

Me contagié de herpes en las albercas, el agua se veía pésima, no pasaron dos días a hacer mi limpieza a mi habitación de los 4 días que me hospedé, todo mal, se ve nuevo el hotel pero la limpieza es pésima

10

Fernando

Nov 14, 2025

·

Stayed 2 nights

The rooms were excellent very clean

The rooms were excellent very clean

8

Maria

Nov 16, 2025

·

Stayed 5 nights

The room needs more attention. It was very dusty and counters felt sticky. The sink around the inside corners had mold all around. One of the staff members stood out the most. She was so polite, courteous and very friendly. It was also nice that they exchange american dollars to pesos. They also great you at the door and make you feel welcomed. Would recommend

The room needs more attention. It was very dusty and counters felt sticky. The sink around the inside corners had mold all around. One of the staff members stood out the most. She was so polite, courteous and very friendly. It was also nice that they exchange american dollars to pesos. They also great you at the door and make you feel welcomed. Would recommend

10

alicia

Feb 25, 2026

·

Stayed 3 nights

Muy limpia la habitación, buen servicio y muy amable su personal

Muy limpia la habitación, buen servicio y muy amable su personal

4

Marina

Aug 8, 2025

·

Stayed 4 nights

Muy mala la comida del buffete mejor el snack.. no tenian personal suficiente para el lleno que registro él hotel... la limpieza de la habitacion muy mal.. el hotel esta bonito porque es nuevo

Muy mala la comida del buffete mejor el snack.. no tenian personal suficiente para el lleno que registro él hotel... la limpieza de la habitacion muy mal.. el hotel esta bonito porque es nuevo

10

Sofia

Dec 8, 2025

·

Stayed 1 night

La habitacion estaba impecable! Muy buena vista. Lo que si me gustaria es que hubiera toallas de repuesto en la habitacion, pero el personal fue muy amable

La habitacion estaba impecable! Muy buena vista. Lo que si me gustaria es que hubiera toallas de repuesto en la habitacion, pero el personal fue muy amable

10

Leticia

Aug 2, 2025

·

Stayed 3 nights

El único inconveniente desagradable fué el área de albercas olores horribles del mal aseó de personas que vomitan y no limpiaron bien, seguramente por ingerir alimentos en la alberca

El único inconveniente desagradable fué el área de albercas olores horribles del mal aseó de personas que vomitan y no limpiaron bien, seguramente por ingerir alimentos en la alberca

10

Ricardo

Jan 8, 2026

·

Stayed 2 nights

Muy limpio y personal agradable

Muy limpio y personal agradable

8

Jessica

Jul 11, 2025

·

Stayed 3 nights

Me gusto mucho las instalaciones, la ubicación, la tranquilidad No me gusto que no hicieran limpieza en la habitacion a diario, al menos que sacaran la basura

Me gusto mucho las instalaciones, la ubicación, la tranquilidad No me gusto que no hicieran limpieza en la habitacion a diario, al menos que sacaran la basura

10

Joshua L

Nov 20, 2025

·

Stayed 3 nights

Awesome and super clean

Awesome and super clean

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable, modern, and many have excellent ocean views and balconies. Guests frequently note the lack of in-room fridges and occasional noise from music or neighbors, plus minor maintenance issues like drains or safes.

Related guest reviews

10

Raquel

Aug 8, 2025

·

Stayed 5 nights

The rooms were nice and comfy. The WiFi was perfect never an issue. Whatever issue we had, it go resolved right away. The only thing missing in the room is a small fridge.

The rooms were nice and comfy. The WiFi was perfect never an issue. Whatever issue we had, it go resolved right away. The only thing missing in the room is a small fridge.

6

Baltazar

Jun 30, 2025

·

Stayed 2 nights

The rooms don't have qla refrigerator, also the beers and water were not cold at the bars. Definitely a refrigerator in the rooms would make a big difference to keep drinks cold during this time of year. 90 degree temperature and 70%+ humidity

The rooms don't have qla refrigerator, also the beers and water were not cold at the bars. Definitely a refrigerator in the rooms would make a big difference to keep drinks cold during this time of year. 90 degree temperature and 70%+ humidity

10

Mart

Apr 15, 2025

·

Stayed 2 nights

Habitación y vista muy hermosa me encanto todo.

Habitación y vista muy hermosa me encanto todo.

8

Reina

Nov 30, 2025

·

Stayed 4 nights

Clean room and amazing view

Clean room and amazing view

10

Dulce

Oct 5, 2025

·

Stayed 3 nights

Habitación limpia, excelente vista al mar y tranquilo para ir en familia

Habitación limpia, excelente vista al mar y tranquilo para ir en familia

8

Crystal

Jul 11, 2025

·

Stayed 3 nights

The only negative thing I would say is for the pool areas not enough chairs, we never found a chair anytime of the day or night. Loved the shower but the drain was terrible was a pool in the shower. Over all this is a great place to stay. Thank you

The only negative thing I would say is for the pool areas not enough chairs, we never found a chair anytime of the day or night. Loved the shower but the drain was terrible was a pool in the shower. Over all this is a great place to stay. Thank you

10

elizabeth

Jan 20, 2026

·

Stayed 2 nights

La vista al mar es hermosa, la habitacion espaciosa y fresca. Una cama grande y cómoda.

La vista al mar es hermosa, la habitacion espaciosa y fresca. Una cama grande y cómoda.

8

Elias

Mar 25, 2025

·

Stayed 4 nights

Después de la primera noche tuvimos que pedir que nos cambiaran de habitación porque abajo estaba la música del restaurante. Tuvimos problemas con el depósito de agua de la acusado en la segunda habitación y no se resolvió del todo pero supimos cómo hacerlo cada vez que requeriríamos el agua del escusado.

Después de la primera noche tuvimos que pedir que nos cambiaran de habitación porque abajo estaba la música del restaurante. Tuvimos problemas con el depósito de agua de la acusado en la segunda habitación y no se resolvió del todo pero supimos cómo hacerlo cada vez que requeriríamos el agua del escusado.

8

Timothy

Nov 20, 2025

·

Stayed 2 nights

Nice property, good rooms. Probably more for Mexican/Spanish-speaking families. Very loud, and the staff’s English was not all that great. We got by. I didn’t understand why they kept asking for our room number if we couldn’t charge anything to the room.m? I put a credit down but kept having to pay at the point of sale. The wristband you have to wear is pretty annoying.

Nice property, good rooms. Probably more for Mexican/Spanish-speaking families. Very loud, and the staff’s English was not all that great. We got by. I didn’t understand why they kept asking for our room number if we couldn’t charge anything to the room.m? I put a credit down but kept having to pay at the point of sale. The wristband you have to wear is pretty annoying.

8

MAYBELLINE

Oct 8, 2025

·

Stayed 4 nights

Yes ocean was visible from the room .. lots of mosquitos in the balconies

Yes ocean was visible from the room .. lots of mosquitos in the balconies

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AI-generated summary based on recent guest reviews

Service

Many guests highlight friendly, helpful staff across the hotel and at the pools and restaurants. Others experienced slow service, inconsistent attitudes, check-in delays, and communication issues, especially with the all-inclusive procedures.

Related guest reviews

6

Brenda

Oct 19, 2025

·

Stayed 4 nights

The clean service was okay. They didn’t leave any extra towels and when we asked for some, the cleaning staff took them back with them. When checking out they wanted to charge extra money for services that we didn’t ask for. Took me almost half of hour to fixed the issue, and I didn’t even receive an apology. The only good thing about my stay was our server Carlos Hernandez, he was amazing.

The clean service was okay. They didn’t leave any extra towels and when we asked for some, the cleaning staff took them back with them. When checking out they wanted to charge extra money for services that we didn’t ask for. Took me almost half of hour to fixed the issue, and I didn’t even receive an apology. The only good thing about my stay was our server Carlos Hernandez, he was amazing.

4

Fernando

Oct 13, 2025

·

Stayed 2 nights

El hotel tiene buena ubicación e instalaciones. Pero el trato del personal fue lo que me Impidió disfrutar de mis vacaciones. El staff se ve de mal humor y lo trata a uno de manera poco cálida. Están de constante mal humor. Fuimos con el Plan todo incluido, pero cada trago o platillo que pide uno lo tratan como si estuviera mendigando. La cerveza la sirven caliente, el buffet de mariscos consistía en puras cabezas de camarón. Y en cuanto al aspecto ecológico, su uso de plástico de un solo uso es terrible. Recomendaría pagar un poco más e irse a otro hotel.

El hotel tiene buena ubicación e instalaciones. Pero el trato del personal fue lo que me Impidió disfrutar de mis vacaciones. El staff se ve de mal humor y lo trata a uno de manera poco cálida. Están de constante mal humor. Fuimos con el Plan todo incluido, pero cada trago o platillo que pide uno lo tratan como si estuviera mendigando. La cerveza la sirven caliente, el buffet de mariscos consistía en puras cabezas de camarón. Y en cuanto al aspecto ecológico, su uso de plástico de un solo uso es terrible. Recomendaría pagar un poco más e irse a otro hotel.

2

Brandon

Oct 6, 2025

·

Stayed 1 night

This property and the staff unfortunately left the worst experience of a vacation. Being a hotel that should hold standards, they failed to recognize this gravity of this situation. My 90 year-old grandmother sat in a chair inside her room and the plastic broke and she weighs less than 100 pounds. No one apologized for this matter. No one. How did this happen? Who let this happen? It appears the hotel was more concerned about their cheap plastic chairs then a 90-year-old guest. Carlos, the concierge is perhaps the only light in this place. Thank you Carlos for everything. Staff provided some level of care to my grandmother. That was helpful, but again no one apologized for this matter. What a great birthday gift Viaggio to a 90-year-old. Thanks! And they promised her a cake but the extreme lack of communication is extensive. They failed on this issue as well.

This property and the staff unfortunately left the worst experience of a vacation. Being a hotel that should hold standards, they failed to recognize this gravity of this situation. My 90 year-old grandmother sat in a chair inside her room and the plastic broke and she weighs less than 100 pounds. No one apologized for this matter. No one. How did this happen? Who let this happen? It appears the hotel was more concerned about their cheap plastic chairs then a 90-year-old guest. Carlos, the concierge is perhaps the only light in this place. Thank you Carlos for everything. Staff provided some level of care to my grandmother. That was helpful, but again no one apologized for this matter. What a great birthday gift Viaggio to a 90-year-old. Thanks! And they promised her a cake but the extreme lack of communication is extensive. They failed on this issue as well.

6

Jaime Israel

Jul 30, 2025

·

Stayed 4 nights

El servicio en la alberca es muy lento, hacer una fila de 20 minutos para poder obtener tu bebida es definitivamente pésimo.

El servicio en la alberca es muy lento, hacer una fila de 20 minutos para poder obtener tu bebida es definitivamente pésimo.

8

javier alberto

Aug 29, 2025

·

Stayed 4 nights

El servicio de los meseros del area de albercas deja mucho que desear, no todos son malos pero sí la mayoría

El servicio de los meseros del area de albercas deja mucho que desear, no todos son malos pero sí la mayoría

10

Bryan

Nov 19, 2025

·

Stayed 6 nights

The staff in the restaurant and pool side were amazing. Shout out to Jorge in the restaurant and Marco pool side. They both made our stay amazing. The rest of the staff were great as well. Would definitely recommend and stay here again.

The staff in the restaurant and pool side were amazing. Shout out to Jorge in the restaurant and Marco pool side. They both made our stay amazing. The rest of the staff were great as well. Would definitely recommend and stay here again.

10

Fernando

Nov 14, 2025

·

Stayed 1 night

The staff was very professional and very helpful always there to make your stay a wonderful experience

The staff was very professional and very helpful always there to make your stay a wonderful experience

10

Juan M

Aug 21, 2025

·

Stayed 3 nights

Excelente atención al cliente

Excelente atención al cliente

8

Timothy

Nov 20, 2025

·

Stayed 2 nights

Nice property, good rooms. Probably more for Mexican/Spanish-speaking families. Very loud, and the staff’s English was not all that great. We got by. I didn’t understand why they kept asking for our room number if we couldn’t charge anything to the room.m? I put a credit down but kept having to pay at the point of sale. The wristband you have to wear is pretty annoying.

Nice property, good rooms. Probably more for Mexican/Spanish-speaking families. Very loud, and the staff’s English was not all that great. We got by. I didn’t understand why they kept asking for our room number if we couldn’t charge anything to the room.m? I put a credit down but kept having to pay at the point of sale. The wristband you have to wear is pretty annoying.

10

Linda

Nov 26, 2025

·

Stayed 10 nights

Great place. Great staff!

Great place. Great staff!

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AI-generated summary based on recent guest reviews

Location

Beachfront and convenient to restaurants, shops, and the malecón; many felt safe and found transport easy. Some mention loud beach bandas and limited or challenging beach entry near the property.

Related guest reviews

10

S

Mar 30, 2025

·

Stayed 7 nights

The Viaggio Resort in Mazatlan is an amazing place with great food, customer service and it's steps away from the beach. The rooms are modern looking and large, with a spacious shower, comfortable beds, and a spacious shower with good water pressure. My child spent most of the day in the pools, and they have activities for kids throughout the day. The all-inclusive package is exactly that, with great food options. The location is conveniently located near a Starbucks, and several restaurants right outside. You can take a walk to sight see, or hop in an Uber from your app to go to the aquarium. I would definitely stay here again. The only downfall is Mazatlan is windy, so bring a jacket cause it gets cool.

The Viaggio Resort in Mazatlan is an amazing place with great food, customer service and it's steps away from the beach. The rooms are modern looking and large, with a spacious shower, comfortable beds, and a spacious shower with good water pressure. My child spent most of the day in the pools, and they have activities for kids throughout the day. The all-inclusive package is exactly that, with great food options. The location is conveniently located near a Starbucks, and several restaurants right outside. You can take a walk to sight see, or hop in an Uber from your app to go to the aquarium. I would definitely stay here again. The only downfall is Mazatlan is windy, so bring a jacket cause it gets cool.

10

marisol

Apr 1, 2025

·

Stayed 3 nights

The location is spectacular with instant access to the beach, pool, kiddie pool, bar and food. It was also instant access to outside eateries and shops. Ubers are readily available for average price or $2-4 American dollars. The hotel is gorgeous!

The location is spectacular with instant access to the beach, pool, kiddie pool, bar and food. It was also instant access to outside eateries and shops. Ubers are readily available for average price or $2-4 American dollars. The hotel is gorgeous!

10

laura

Mar 28, 2025

·

Stayed 3 nights

Beautiful property, nearby to the malecón.

Beautiful property, nearby to the malecón.

10

Monica

Jun 9, 2025

·

Stayed 3 nights

Very good location

Very good location

10

Marco

Oct 30, 2025

·

Stayed 3 nights

En general todo estuvo muy bien y la ubicación del hotel está muy bien

En general todo estuvo muy bien y la ubicación del hotel está muy bien

10

Orlando

Aug 21, 2025

·

Stayed 3 nights

Muy buena ubicación

Muy buena ubicación

10

José

Mar 2, 2025

·

Stayed 3 nights

Excelente ubicación y la vista es maravillosa, todo muy limpio y la comida del restaurante es muy buena

Excelente ubicación y la vista es maravillosa, todo muy limpio y la comida del restaurante es muy buena

10

Josee

Aug 24, 2025

·

Stayed 9 nights

We stayed at Viaggio for 9 nights, in a Deluxe Double Room with Ocean View.The view was amazing! The resort is very lively with music playing all day-long and lots of families.The pools were busy and all the chairs were reserved, way before the pools opened. Impossible to find a chair.The hotel was very clean and smelled good I saw the janitors cleaning the floors regularly during our stay. The housekeeping lady was excellent. We didn't choose the all-inclusive option and don't regret it as there are many good restaurants at a walking distance of the hotel. Carlos, the concierge, booked a private Tequila Tour for us. It was one of our best days visiting El Quelite and La Noria. Viaggio is very well located and we felt very safe in that area at all times.

We stayed at Viaggio for 9 nights, in a Deluxe Double Room with Ocean View.The view was amazing! The resort is very lively with music playing all day-long and lots of families.The pools were busy and all the chairs were reserved, way before the pools opened. Impossible to find a chair.The hotel was very clean and smelled good I saw the janitors cleaning the floors regularly during our stay. The housekeeping lady was excellent. We didn't choose the all-inclusive option and don't regret it as there are many good restaurants at a walking distance of the hotel. Carlos, the concierge, booked a private Tequila Tour for us. It was one of our best days visiting El Quelite and La Noria. Viaggio is very well located and we felt very safe in that area at all times.

10

Erika Dinorah

Aug 18, 2025

·

Stayed 2 nights

Excelente ubicación y muy limpio

Excelente ubicación y muy limpio

10

edward

Mar 5, 2025

·

Stayed 4 nights

I liked the area of the hotel, walking distance to stores or restaurants. Clean and well maintained.

I liked the area of the hotel, walking distance to stores or restaurants. Clean and well maintained.

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AI-generated summary based on recent guest reviews

Dining

Food quality is mixed: several guests enjoyed tasty dishes and breakfast, but many found the buffet small or repetitive. Repeated feedback says the all-inclusive plan has strict rules and lines for tickets, making service slow.

Related guest reviews

6

Enrique

Oct 29, 2025

·

Stayed 1 night

NO RECOMIENDO EL SERVICIO TODO INCLUIDO, trabajan de una manera absurda, tienes que hacer fila para que te den un ticket con lo que ordenas (fila 5 minutos), posteriormente otra fila para que te den las bebidas o comida de las cuales solo puedes seleccionar 2, no puedes personalizar tus bebidas ( tienen que ser de las que vienen en la carta) , tampoco te sirven en tus vasos o termos , te dan las bebidas calculadas en sus vasos y tienes que auto servirtelas, si quieres un poco más de algo no te lo dan , tienes que volver a hacer fila pra otro ticket , es algo ilógico que solo eh visto en este hotel . ES UN BUEN HOTEL, LO REOCOMIENDO SOLO CON HOSPEDAJE, NO VALE LA PENA SU “TODO INCLUIDO”

NO RECOMIENDO EL SERVICIO TODO INCLUIDO, trabajan de una manera absurda, tienes que hacer fila para que te den un ticket con lo que ordenas (fila 5 minutos), posteriormente otra fila para que te den las bebidas o comida de las cuales solo puedes seleccionar 2, no puedes personalizar tus bebidas ( tienen que ser de las que vienen en la carta) , tampoco te sirven en tus vasos o termos , te dan las bebidas calculadas en sus vasos y tienes que auto servirtelas, si quieres un poco más de algo no te lo dan , tienes que volver a hacer fila pra otro ticket , es algo ilógico que solo eh visto en este hotel . ES UN BUEN HOTEL, LO REOCOMIENDO SOLO CON HOSPEDAJE, NO VALE LA PENA SU “TODO INCLUIDO”

10

Celina

Dec 27, 2025

·

Stayed 3 nights

La limpieza y la comida estuvo excelente tienen un muy buen chef valorenlo no cualquier hotel esta rica su comida

La limpieza y la comida estuvo excelente tienen un muy buen chef valorenlo no cualquier hotel esta rica su comida

8

Kevin eduardo

Jul 21, 2025

·

Stayed 2 nights

El lugar está muy moderno y en general hay muy malos comentarios del lugar sobre el servicio y la comida. A mi pareja y ami nos atendieron muy bien y muy amables, lo único que no me gustó es del área de bufet había moscas en la comida y es muy repetitivo el menú.

El lugar está muy moderno y en general hay muy malos comentarios del lugar sobre el servicio y la comida. A mi pareja y ami nos atendieron muy bien y muy amables, lo único que no me gustó es del área de bufet había moscas en la comida y es muy repetitivo el menú.

10

Ronald

Jul 22, 2025

·

Stayed 5 nights

Great resort with wonderful unobstructed views of the ocean. The dinning room buffet has a great verity of local dishes that are absolutely delicious. Highly recommended and a great value for the money.

Great resort with wonderful unobstructed views of the ocean. The dinning room buffet has a great verity of local dishes that are absolutely delicious. Highly recommended and a great value for the money.

8

Marta

Apr 8, 2025

·

Stayed 5 nights

The property was very clean, and the cost was very reasonable. The food was tasty, but the quality reflected the moderate price. We would still go again, but I would not buy the all-inclusive package because there were plenty of other options around that I would have liked to try. However, if you are going to be drinking a lot, then it's worth the price.

The property was very clean, and the cost was very reasonable. The food was tasty, but the quality reflected the moderate price. We would still go again, but I would not buy the all-inclusive package because there were plenty of other options around that I would have liked to try. However, if you are going to be drinking a lot, then it's worth the price.

10

Diana

Nov 14, 2025

·

Stayed 3 nights

Definitivamente volveré. Es un resort bellísimo. Una vista espectacular, instalaciones super limpias y muy bonitas. Las albercas son grandes, tienen dos y una para niños muy divertida. Camastros para estar cerca de tus niños, cerca de la alberca o para ver las postales tan bellas de la costa. Ahí mismo te atienden para solicitar bebidas o algún snack, aunque también hay mesas "convencionales" por si solo quieres estar sentado alrededor. La comida la verdad no destaca pero no es mala. Lo único que no me encantó es que los baños de la alberca estuvieron muy sucios la única vez que pasé. En cuanto a la cafetería, muy rico todo, aunque su pastel no estaba rico. La habitación es preciosa, si pudiera sugerir algo, sería que colocasen frigobares, pues hace mucho calor y las bebidas se calientan en pocos minutos. En cuanto a la comida del restaurante, no la probé, ya que me pareció un poco limitado el menú como para irte a disfrutar Mazatlán, así que no tengo opinión de el. En resumen, es un hotel bellísimo. Lo recomiendo mucho.

Definitivamente volveré. Es un resort bellísimo. Una vista espectacular, instalaciones super limpias y muy bonitas. Las albercas son grandes, tienen dos y una para niños muy divertida. Camastros para estar cerca de tus niños, cerca de la alberca o para ver las postales tan bellas de la costa. Ahí mismo te atienden para solicitar bebidas o algún snack, aunque también hay mesas "convencionales" por si solo quieres estar sentado alrededor. La comida la verdad no destaca pero no es mala. Lo único que no me encantó es que los baños de la alberca estuvieron muy sucios la única vez que pasé. En cuanto a la cafetería, muy rico todo, aunque su pastel no estaba rico. La habitación es preciosa, si pudiera sugerir algo, sería que colocasen frigobares, pues hace mucho calor y las bebidas se calientan en pocos minutos. En cuanto a la comida del restaurante, no la probé, ya que me pareció un poco limitado el menú como para irte a disfrutar Mazatlán, así que no tengo opinión de el. En resumen, es un hotel bellísimo. Lo recomiendo mucho.

6

Bibí

Jun 25, 2025

·

Stayed 3 nights

La propiedad es moderna aunque le falta mantenimiento en cosas básicas como que realmente funcionen los contenedores de shampo, body, head soap. El bufet es carente de personalidad costeña, mal sabor, sin variedad, mucho carbohidrato o comida barata básica, los postres secos y los de vasito muy dulces. El servicio en la alberca en cuanto a meseros es regular, les falta caché ! La pizza de la barra de la alberca es la peor que hemos comido. Las micheladas súper ricas. No recogen los platos en el servicio a la habitación. No tienen contenedor para hielo, lo suben en bolsas siendo hielo comestible, en pleno Mazatlan 2025 Hubo inundación en el sanitario y mantenimiento acudió y resolvió se inmediato ( les ponemos un 10 a ellos)

La propiedad es moderna aunque le falta mantenimiento en cosas básicas como que realmente funcionen los contenedores de shampo, body, head soap. El bufet es carente de personalidad costeña, mal sabor, sin variedad, mucho carbohidrato o comida barata básica, los postres secos y los de vasito muy dulces. El servicio en la alberca en cuanto a meseros es regular, les falta caché ! La pizza de la barra de la alberca es la peor que hemos comido. Las micheladas súper ricas. No recogen los platos en el servicio a la habitación. No tienen contenedor para hielo, lo suben en bolsas siendo hielo comestible, en pleno Mazatlan 2025 Hubo inundación en el sanitario y mantenimiento acudió y resolvió se inmediato ( les ponemos un 10 a ellos)

4

Luis Angel

Aug 5, 2025

·

Stayed 12 nights

The food in the Buffet its not good

The food in the Buffet its not good

6

CLAUDIA

Jul 25, 2025

·

Stayed 5 nights

No recomiendo este hotel, pagamos todo incluido y tienen muchas restricciones que no anuncian cuando se renta la Habitación, la mayoría de los meseros con muy mala actitud, la comida del Buffett y snack bar está muy pobre la verdad no está rica y no tiene variedad, las bebidas con alcohol de baja calidad!! En general no volvería nunca! La cerveza de bote la cobran aparte es pura mentira que está todo incluido

No recomiendo este hotel, pagamos todo incluido y tienen muchas restricciones que no anuncian cuando se renta la Habitación, la mayoría de los meseros con muy mala actitud, la comida del Buffett y snack bar está muy pobre la verdad no está rica y no tiene variedad, las bebidas con alcohol de baja calidad!! En general no volvería nunca! La cerveza de bote la cobran aparte es pura mentira que está todo incluido

10

Veronica

May 10, 2025

·

Stayed 4 nights

The buffet is too small, they no have many options to eat.

The buffet is too small, they no have many options to eat.

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AI-generated summary based on recent guest reviews

8

Alexandra

Jul 21, 2026

·

Stayed 4 nights

Clean rooms, food was ordered through room service and it was good but pricey. Pool was niceand smaller than usual but more family friendly. Loved the entrance to the beach by the pools. Coffee bar was good and also the bar by the pool but that bar took a while to being out the drinks. Nice view. Overall 8/10 because there was no fridge in the rooms.

Clean rooms, food was ordered through room service and it was good but pricey. Pool was niceand smaller than usual but more family friendly. Loved the entrance to the beach by the pools. Coffee bar was good and also the bar by the pool but that bar took a while to being out the drinks. Nice view. Overall 8/10 because there was no fridge in the rooms.

10

Saul alejandro

Jul 2, 2026

·

Stayed 1 night

Mui bueno

Mui bueno

10

Lizbeth

May 31, 2026

·

Stayed 1 night

Excellent service but the person in the pool the works like security they are annoying my daughter was crying and they where asking why she is crying like is not their bussiness.. And my daughter when to the playground the they have in the pool and they told me no adult are allow there and my daughter is 3 is always very important to have a adult with the kids because they could slipeery

Excellent service but the person in the pool the works like security they are annoying my daughter was crying and they where asking why she is crying like is not their bussiness.. And my daughter when to the playground the they have in the pool and they told me no adult are allow there and my daughter is 3 is always very important to have a adult with the kids because they could slipeery

10

Abraham

May 25, 2026

·

Stayed 2 nights

Todo excelente

Todo excelente

4

Elizabeth

May 14, 2026

·

Stayed 6 nights

Staff was great. Hotel is new and has potential. But, they do allow buses of tourist from south of Mexico to stay there. We were there 6 nights and almost 5 of those nights the pool was not accessible due to the amount of people. Hotels should really notify when they accept tour buses.

Staff was great. Hotel is new and has potential. But, they do allow buses of tourist from south of Mexico to stay there. We were there 6 nights and almost 5 of those nights the pool was not accessible due to the amount of people. Hotels should really notify when they accept tour buses.

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 18:00

Before 12:00

Good to know

Additional policies and info about this property.

FAQs about Viaggio Resort Mazatlán

Is parking available at the property?

Yes, parking is available on-site. It is limited and may require a reservation.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 11:00 AM for a fee. The cost is approximately MXN 359 for adults and MXN 215 for children.

Does the property allow pets?

Pets are not allowed at the property, and service animals are also not permitted.

What are the standard check-in and check-out times?

Check-in time starts at 3:00 PM and check-out time ends at 12:00 PM. Early check-in and late check-out may be available upon request.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities should be confirmed directly with the property.

Where is the property located in relation to key landmarks?

The property is located in Zona Dorada, a neighborhood in Mazatlán, on the beach and near notable landmarks such as Plaza Machado and El Faro Lighthouse. It is also close to Playa Norte and Cerritos Beach, with easy access to public transport.

Does the property have a swimming pool?

Yes, the property features three outdoor swimming pools, including a children's pool and an outdoor heated pool. The pools are available for guests to enjoy during their stay.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified, so it is recommended to confirm with the property prior to arrival.

What are the policies regarding extra beds and cribs?

The property offers cribs for infants at a fee of MXN 300 per night and rollaway beds at a fee of MXN 500 per night. Advance request or confirmation is required for availability.

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Prices for upcoming dates

September 2026

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $122	17 $102	18 $111	19 $111
20 $105	21 $102	22 $102	23 $85	24 $96	25 $99	26 $100
27 $85	28 $88	29 $87	30 $88

October 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.