Is parking available at the property?

Free valet parking is available onsite, and there is also limited onsite parking. No reservation is required for parking.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 4:00 AM to 11:00 AM for a fee of approximately USD 13 to 20 per person.

Does the property allow pets?

Pets are allowed in specific rooms only, with a pet fee of USD 75 per pet, per night, and a pet deposit of USD 250 per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 4:00 PM and check-out time is at 11:00 AM. Guests can request early check-in or late check-out, but these are subject to availability and may incur additional charges.

Are airport shuttle services available?

Airport shuttle services are available, but specific pricing and arrangements need to be confirmed directly with the property.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional accessibility features may be available upon request.

Where is the property located in relation to key landmarks?

The hotel is located near the airport, within a 10-minute drive of Beale Street and the Mississippi River. It is approximately 14.1 miles from Graceland and 7 miles from Bass Pro Shops at the Pyramid.

What are the hotel policies regarding children?

Guests under 21 years old are not permitted at this adults-only property.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 25 per night, but availability is subject to confirmation. Cribs are not mentioned.

Southland Casino Hotel in West Memphis

Average nightly price at Southland Casino Hotel by month, last 12 months (USD)
Month	Average price
January	$147
February	$140
March	$135
April	$131
May	$150
June	$133
July	$144
August	$135
September	$142
October	$144
November	$149
December	$147

What guests think

Across many reviews, Southland Casino Hotel draws strong praise for very clean, modern, and spacious rooms with excellent showers and views, a largely smoke‑free casino, and robust on‑site security that makes many guests feel safe.

Multiple reviews note strict 21+ policies, frequent ID checks and bag screening at entrances, which some appreciate for safety and others find inconvenient or off‑putting. Housekeeping and maintenance are usually solid but inconsistent, with occasional reports of unclean bathrooms or linens, slow fixes, and intermittent hot or discolored water. On‑site dining offers variety and is often enjoyed, though prices can be high, hours limited, and buffet quality mixed; rooms commonly lack microwaves and Wi‑Fi can be slow. Expect a clean, modern stay with strong security, a busy casino, and a few service and convenience trade‑offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Extensive security (ID checks, screening, guest‑only elevators) is repeatedly noted; the on‑site casino and multiple dining options are convenient. Parking and valet are available but can be inconvenient or slow, and 21+ entry rules are enforced.

Related guest reviews

10

Anne

Oct 4, 2024

·

Stayed 1 night

Room was outstanding. Since it’s a casino, security was a pain. You have to show identification multiple times before you get to your room. No place to buy breakfast at the facility.

8

Paul

Apr 18, 2025

·

Stayed 2 nights

Valet parking took 20 minutes or better to get your car and I didn’t like the fact that every time you left and returned to the hotel or casino you had to show your ID every time

10

Sandra

Sep 24, 2025

·

Stayed 1 night

The security is top notch. An exceptional hotel all around.

10

john

Sep 23, 2025

·

Stayed 1 night

Security was excellent 👌

10

Deborah

Jun 7, 2025

·

Stayed 1 night

Comfortable bed and quiet room. They have security at doors checking for drugs or weapons so it seemed safe. And you need room card to work elevator so random people can't just go up to rooms.

10

Donnie

Aug 10, 2025

·

Stayed 1 night

The property itself was safe with security at all entrances. So Safety was not a concern. The Free Valet for hotel stay was very nice as well. The all you can eat crab legs on the buffet are great and the fresh made to order pasta was good but the rest of the buffet was a bit lacking. We came in late so I will give some room as the food on the buffet was not being refreshed as they were closing down. That is our fault for going late. I would absolutely stay again and check out the steak house next time as the offerings there looked great. The gaming was also excellent. Most of our group left with some winnings. Excellent selection of games and several tables so finding a spot wasn't hard even on a busy friday night.

10

Matthew

Sep 26, 2025

·

Stayed 1 night

What a great place to stay. Our bags were screened by security and ID checked upon entering the hotel. The elevators are restricted to hotel guests only. I counted 3 security vehicles in the parking lot constantly patrolling. We felt super safe with great security in place. The room was extremely clean, comfortable bed and quiet. The shower was awesome with rain shower head and hand held wand / great water pressure and plenty of hot water. The casino downstairs was a great escape as well. This hotel is very classy with great amenities. We will definitely return for a future stay when in the area.

10

VAZZ

Aug 12, 2024

·

Stayed 2 nights

Super CLEAN & NON SMOKING FACILITY

10

Matthew

May 6, 2024

·

Stayed 1 night

Felt like a new hotel. The hotel has security and kept separate from the casino.

10

Michael

May 9, 2025

·

Stayed 1 night

Excellent security at hotel and casino. Check in was easy. Hotel and casino is clean.

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AI-generated summary based on recent guest reviews

Cleanliness

Most guests describe the hotel and rooms as very clean, fresh‑smelling, and well maintained. However, a smaller number report lapses such as missed housekeeping, dirty bathrooms or linens, and, on rare occasions, brown or hot‑water issues.

Related guest reviews

4

Tuesday

Sep 4, 2025

·

Stayed 2 nights

First night ok but no hot water after 9pm is crazy. Our last night no hot water all day couldn’t flush the toilet in evening. And shower water sink water brown . Had to use water bottles to brush our teeth and wipe up .

10

Jeff

Dec 1, 2025

·

Stayed 1 night

Very clean rooms and property, looked brand new. Staff was very friendly. Exceptional value overall.

2

Stephanie

Apr 5, 2025

·

Stayed 1 night

The phone didn’t work sheets were dirty and hadn’t been changed it took them 45min to come and change them with no apologies. This was the 2nd time I’ve been here and the first time there was blood on the sheets smh never again

6

denice

May 29, 2024

·

Stayed 1 night

Where do i begin? Check in was great. Thats the only great thing. Casino was clean. Not crowded. Room was dirty. Shower was dirty. Headboard nasty. Floor dirty. Hair/ green stuff in shower. Lumpy, uncomfortable bed.....not a pleasant stay

8

Brandon

Dec 10, 2025

·

Stayed 2 nights

Room was not clean, they sent someone to clean, however it still had some of the stuff I addressed left behind over all the room was nice and I liked my stay.

10

Dean Richard

Nov 19, 2025

·

Stayed 1 night

The hotel is very clean. Room was in excellent shape, comfortable and quiet. Staff was very helpful and friendly. Excellent Experience!

2

Amy

Dec 12, 2025

·

Stayed 4 nights

they don't clean the room for four days and they have bogs in the bed. I did not recommend it at all

10

Kathy

Sep 12, 2025

·

Stayed 1 night

As soon as you walked through the door, the hotel smelled wonderful. No cigarette smoke smell. Yay. Our room was roomy and clean. We would stay here again. We haven't gone to the casino yet, but we plan to and the hotel/casino is right off the interstate, so it's easy to navigate.

8

lawrence

Aug 19, 2025

·

Stayed 1 night

Overall we enjoyed our sray but the bathroom wasnt very clean. Floor and baseboards were dirty in bathroom. Shower wasnt clean.

6

John

May 2, 2024

·

Stayed 4 nights

I filled the sink with water and it had a brown tint to it. Eewww! Shower was awesome but I room had a bad shower valve or something because it was a choice of hot or scalding.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, modern, quiet for a casino, and often feature excellent rainfall showers and views; many find the beds comfortable. Common trade‑offs include no in‑room microwaves (often unavailable except by request), occasionally slow Wi‑Fi, and some noise or maintenance issues.

Related guest reviews

6

Janice

Aug 27, 2025

·

Stayed 2 nights

Hotel was nice, had easy access to the casino. Room was acceptable but bed was old and lumpy and there was no microwave in the room.

10

Tammy

Aug 5, 2025

·

Stayed 1 night

Nice room, internet was slow and up and down. Drinks were good , but kinda pricey.

8

Valerie

Mar 31, 2025

·

Stayed 1 night

Very beautiful room

8

julie

Dec 10, 2025

·

Stayed 1 night

The room was clean. They could use some updating to the rooms

10

Di Andrea

Jul 11, 2025

·

Stayed 1 night

Comfortable bed, great views of downtown Memphis. Let's talk about the shower - AWESOME!!!

10

Carrie

Jun 6, 2025

·

Stayed 1 night

Beautiful hotel, excellent staff, woken up at 4 until 6 in the morning with noisy neighbors so not very soundproof

10

Sara

Jun 1, 2025

·

Stayed 3 nights

I was impressed by the luxurious touches in our room - spacious, lots of pillows, complimentary slippers, rainfall shower faucet and wand, and very quiet. We were next to the elevator and across from the ice machine, but never heard any traffic. The price was right, too. We paid less than the price for the mid range hotels across the freeway.

8

Gloria

Sep 12, 2024

·

Stayed 1 night

Room was nice. Though it is a casino, my room was quiet.

10

Kimberly

Apr 4, 2025

·

Stayed 2 nights

Rooms were really nice and clean. The shower was amazing. Big TV to enjoy. Hotel was close to the FedEx Forum that I was going to. Friendly staff. Definitely will be coming back.

8

Pamela

Nov 6, 2025

·

Stayed 2 nights

The staff was professional and courteous. The room was spacious, the bed was comfortable and the shower was amazing. I wanted a room with a tub and microwave and my room didn’t have one, I learned from the staff that the microwaves can be rented for $25 I assume per night and rooms with tubs and reserved under accessible rooms and are under a first come basis.

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AI-generated summary based on recent guest reviews

Service

Many guests compliment friendly front desk and housekeeping teams and note generally smooth check‑in. Recurring complaints involve strict or occasionally rude security, housekeeping misses, billing/refund issues, and sporadic valet delays.

Related guest reviews

10

Larry

Oct 2, 2024

·

Stayed 3 nights

Housekeeping was terrible did not clean room 1st day, next day no towels and the third day had to asked them to clean the room.

10

Andrea

Nov 30, 2024

·

Stayed 2 nights

We enjoyed the ease of check-in, friendly staff, and dining options.

8

Paul

Apr 18, 2025

·

Stayed 2 nights

Valet parking took 20 minutes or better to get your car and I didn’t like the fact that every time you left and returned to the hotel or casino you had to show your ID every time

6

Kiejah

Feb 12, 2025

·

Stayed 2 nights

When booking through Expedia it says several times that you will not be charged until you check in the room. That was not true. 10mins after confirming my booking my card was charged $190.09. I was told that was the price of the first night, & that when I arrived I would only have to pay $272 for the second night, but when I checked in I was still charged the entire amount of the stay plus another $50 for using a debit card. These additional $240.09 charges came out of my planned spending money so I wasn’t able to fully enjoy my stay or visit the casino area. While I was there. I have been checked out now for 4 days and all that has been returned so far was the $50 fee for using a debit card. When I called they said it can take up to 30 days to return the initial $190.09 that was charged. In my opinion their listing on Expedia is false advertisement since it says throughout the booking process that you will not be charged until you arrive at the hotel. Lastly be prepared to have your luggage searched by a security dog upon entry like you’re going through TSA and have your ID out every time you re enter through the metal detector. The front desk staff was very polite and friendly and the room was clean and spacious. I loved the shower. It’s in a pretty remote area so don’t expect any spectacular views of anything.

10

Deborah

Nov 17, 2025

·

Stayed 2 nights

Great Staff, front desk employees were wonderful, even asked what floor I’d like to stay on..my room was clean, comfortable, and quiet for a casino hotel. Housekeeping was there for our every need!!! Will definitely stay here again.

6

Lakesha

Oct 21, 2024

·

Stayed 1 night

When I arrived the staff at front desk was not engaging or friendly. No information was given as far as parking or where the elevator was to access rooms or that a key swipe was needed to reach the floor. My reservation was through Expedia however the property also charged my card for the room. I was informed of the $50 incidental fee which was fine but to receive another charge for 152.00 was insane. When i called to discuss the charges I was transferred around at least 3 times before a representative told me she spoke with her supervisor who would refund the charges and call me once it had been completed. Its been over a week and i ha e yet to receive a refund or a call back.

8

Ernest

Jul 16, 2025

·

Stayed 3 nights

Housekeeping did not clean room and we ran out of towels. They sent up just the towels, no additional wash cloths, mats or hand towels. Our friends had same issue. No excise since we were out of rooms early and for full day. No offer to reduce rates at all.

6

Ross

Jun 9, 2025

·

Stayed 1 night

The security staff was very rude.

10

Stephen

May 12, 2025

·

Stayed 1 night

Beautiful hotel and casino. About 50% of staff very friendly. the rest were inattentive and apparently lazy. For example we had to take iur own luggage cart to room from valet and two if them told us to bring it back down and not keave it in hall - despite a person obviously asleep in the valet office.

10

Amber

Jun 30, 2025

·

Stayed 1 night

Everything was perfect but the lady who checked us in did NOT want to be there. She was super rude and did not answer our questions we had. Other than that lady everything was amazing!

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AI-generated summary based on recent guest reviews

Location

Convenient off the interstate and a short drive to downtown Memphis, but the immediate area feels sparse or run‑down to some and parking access can be awkward. Several guests enjoyed upper‑floor views of Memphis.

Related guest reviews

10

Elisa

Jul 18, 2025

·

Stayed 1 night

Was quite impressed with this casino resort. Easy access from the interstate. Friendly staff and large, bright rooms. Several dining options on the property itself as well as others within easy driving distance.

10

Ricky

Apr 28, 2024

·

Stayed 2 nights

Great location just outside of Memphis. Very clean and new with great security

8

Rodgerit

Jun 5, 2025

·

Stayed 3 nights

I liked the parking

10

joseph

Apr 26, 2024

·

Stayed 1 night

Very clean. Access to the parking is kind of inconvenient.

10

Debra

May 30, 2025

·

Stayed 1 night

New property, clean, great view from room. Great value.

8

Patricia

Jun 4, 2024

·

Stayed 1 night

Outside of hotel is not very appealing, but upon entering that all changes. Rooms are huge and lovely. Very comfortable. Casino area very clean and colorful. However, do not use valet service. Waited 15 minutes for vehicle (only ones waiting). Had to walk back in and request vehicle a second time and the excuse was they forgot?????

10

Kurtis

May 2, 2024

·

Stayed 1 night

The hotel was fine: spacious room, great bath, quiet. The room could use a bit of paint, but was clean and the bed was comfortable. Was travelling and stayed one night coming and going. I don't gamble but stayed here because it was very reasonably priced and in a good location. That said, this is one of the most difficult places to get in and out of. It took me 10 minutes to figure out how to get to the hotel.

8

BLAKE

Apr 5, 2025

·

Stayed 1 night

Nice big rooms. Staff was great. Out of the way, nothing close

10

Kathy

Sep 12, 2025

·

Stayed 1 night

As soon as you walked through the door, the hotel smelled wonderful. No cigarette smoke smell. Yay. Our room was roomy and clean. We would stay here again. We haven't gone to the casino yet, but we plan to and the hotel/casino is right off the interstate, so it's easy to navigate.

10

Darlene

Aug 24, 2024

·

Stayed 2 nights

The property is beautiful. There are several dining options. The staff was very friendly. Not much to do in the area since it’s rural.

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AI-generated summary based on recent guest reviews

Dining

Multiple on‑site options (buffet, cafe, steakhouse) earn praise for selection and taste, but prices can be high, service can lag, and hours/availability are limited at times; buffet feedback is inconsistent. There is no free breakfast.

Related guest reviews

8

Rosie

Oct 28, 2025

·

Stayed 1 night

Did not get breakfast

10

Erin

Aug 15, 2025

·

Stayed 1 night

Great dining options- loved the casino and separate but accessible smoking section … service was great, room was great- we had an awesome overnight stay on our way to the Ozarks!! Spent the day on Beale St then got the heck out of the city to free parking and (not so free lol) entertainment all night! Would 100% visit again!

10

Nancy

Oct 15, 2025

·

Stayed 1 night

No breakfast provided. Coffee maker did not work in room.

8

Stacey

Dec 29, 2025

·

Stayed 2 nights

Nice clean rooms. Kitchen Buffet has really good food.

10

Brent

Dec 24, 2024

·

Stayed 1 night

Everything thing was great. Very friendly staff. In the Kitchen restaurant everything was good the food was a little cold and it was a little pricey. The selection off food on international night could use different selection on food on it like shrimp fried rice or lo mein.

10

Donnie

Aug 10, 2025

·

Stayed 1 night

The property itself was safe with security at all entrances. So Safety was not a concern. The Free Valet for hotel stay was very nice as well. The all you can eat crab legs on the buffet are great and the fresh made to order pasta was good but the rest of the buffet was a bit lacking. We came in late so I will give some room as the food on the buffet was not being refreshed as they were closing down. That is our fault for going late. I would absolutely stay again and check out the steak house next time as the offerings there looked great. The gaming was also excellent. Most of our group left with some winnings. Excellent selection of games and several tables so finding a spot wasn't hard even on a busy friday night.

10

don

May 20, 2024

·

Stayed 1 night

Buffet was terrible...

10

Sheila

Oct 11, 2025

·

Stayed 1 night

Fast check in. Clean, comfortable, spacious, quiet room. Seasons cafe breakfast was wonderful, as always.

6

Deborah

Jul 15, 2025

·

Stayed 2 nights

The staff was great and helpful. Dining was soso but very expensive and drinks were outrageous high. Was not there for entertainment but for my granddaughters surgery

6

Susan Baer

Jan 10, 2025

·

Stayed 3 nights

The restraunts were very disappointing. Limited options, nit good and had a hard time digesting. The hotel room is self was great, loved the shower

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $128	2 $118	3 $119	4 $116	5 $113	6 $183	7 $210
8 $109	9 $109	10 $109	11 $117	12 $117	13 $176	14 $200
15 $109	16 $105	17 $105	18 $105	19 $109	20 $174	21 $200
22 $109	23 $105	24 $105	25 $133	26 $159	27 $184	28 $193
29 $109	30 $105

Su	Mo	Tu	We	Th	Fr	Sa
		1 $105	2 $105	3 $109	4 $167	5 $193
6 $109	7 $105	8 $105	9 $105	10 $109	11 $167	12 $193
13 $109	14 $105	15 $105	16 $105	17 $109	18 $167	19 $193
20 $109	21 $105	22 $104	23 $105	24 $117	25 $176	26 $210
27 $117	28 $109	29 $109	30 $133	31 $321

Southland Casino Hotel

Prices for Southland Casino Hotel

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 Queen Bed

Deluxe Room, 1 King Bed

Deluxe Room, 2 Queen Beds

Suite, 1 King Bed, Corner

Premium Room, 1 King Bed, Corner

Deluxe Room, 2 Queen Beds, Accessible

Deluxe Room, 1 King Bed, Accessible

Guest reviews of Southland Casino Hotel

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Southland Casino Hotel

Prices for upcoming dates