Prestige Hotel Vero Beach

Very nice stay for the money. The staff was friendly and helpful.

I forgot a jacket at the hotel and they still haven't returned it. I sent numerous emails, messages through the app, made calls, and nothing. Furthermore, the place is filthy. There was tangled hair in the bath towel. Disgusting. The shower stall wall is small, meaning the entire bathroom gets wet during showers. There's no dividing door between the kitchen and the bedroom, so we woke up at 6 am with light coming from the kitchen. It's not a place to take seriously. It's not a beachfront location; there's a huge plantation in front. The pool is awful. The photos definitely don't reflect the quality of the place. Terrible value for money.

We have been to this hotel several times in the past. I always book through hotels.com. We took this vacation because we got a terrific rate. We arrive a couple of hours before checkin and the office staff was always accommodating and allowed us to get to our room early. BUT this time we were given the room directly above the office. I walk in, and it was sooo small. A mini fridge on the floor, no table, I honestly don’t remember seeing a closet or a table. I went back down to see if we can get another room, one that wasn’t so cave like. Fortunately, they could but it costed an additional $100. We paid it, but next time I know to ask about the rooms and if I get another good deal on hotels.com, I will call the hotel to see what room we will be given.

Lady at the desk was not friendly and needs training on how to address customers.

It was great having the availability of a washer and dryer. The kitchen was perfect. Nice patio. The pool was in the parking lot but well maintained. Breakfast was simple (bagels, croissants, cereal, fruit, yogurt). Great coffee! Very nice place to stay.