Victorian Tap

Fabulous stay, spotlessly clean room, comfortable bed and lovely staff. Quite noisy as I was in a room facing the main road but I’m not used to the sound of traffic so probably wouldn’t matter to most people! All in all would highly recommend.

The room was spacious with a large bathroom. It was spotless and warm. The dogs were made to feel very welcome

Good

Lovely big room and Bathroom, very clean. Friendly helpful staff. No noise from pub below and it was a Saturday Night. Lots of eateries around and very central. Hairdryer and fan in room.

I booked and paid for 3 nights this week. Before arriving, I called the landline at about 11:45 no answer. On arrival just before the 3 pm check-in time the place was shut, doors locked and curtains drawn. Called the mobile number several times and messaged the mobile to inform the person I was waiting to check in. At about 15:30 I had to check into ANOTHER hotel as I had meetings in Corbridge at 16:15. On returning to Hexham I noted the pub was open and I spoke to the manager about the issues I had. He apologised but claimed it wasn't his fault. If I make a booking and my money is taken I will expect that you are open and accept my check-in. You Sir accepted no responsibility and gave mealy-mouthed and pithy replies. You had no plan B and never replied to any of my phone calls. Weak and pathetic management. You should hand over management to professional business people. According to people I spoke with coming out of the Globe pub this isn't the first time this situation has happened. Get a grip.