Moxy Richmond Downtown
From
$172
/ night
Select dates to see prices and availability
From
$172
/ night
About this property
Centrally located hotel with a 24-hour fitness center and a lively bar/lounge in Richmond, Virginia.
Location
Located in Downtown Richmond, a neighborhood in Richmond, Moxy Richmond Downtown is near the airport and near a train station. The National and Altria Theater are cultural highlights, and travelers looking to shop may want to visit Broad Street and Carytown. Ready for a night out? Consider Allianz Amphitheater at Riverfront.
Parking
Non-Smoking Rooms
Valet Parking
24-Hour Front Desk
Parking (Limited)
Location
501 East Franklin Street, Richmond City Center, Richmond, Virginia, United States of America
Guest reviews
8.2
Very good
Based on 223 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Moxy Richmond Downtown, travelers praise the lively lobby-bar vibe, friendly staff, and central downtown location, while recurring frustrations include confusing next-door parking, small or windowless rooms, dim hallways, and intermittent hot water or temperature issues.
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What guests think
At Moxy Richmond Downtown, travelers praise the lively lobby-bar vibe, friendly staff, and central downtown location, while recurring frustrations include confusing next-door parking, small or windowless rooms, dim hallways, and intermittent hot water or temperature issues.
Guests like the playful decor, free drink vouchers, and social spaces with games, but several note limited in-room amenities and storage, with fridges and microwaves typically absent and extras pulled from hallway stash closets. Service is widely described as warm and helpful, though some report slow or chaotic check-in, overbooking, and inconsistent morning service. Overall, expect a fun, minimalist city stay best for short trips and social travelers.
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AI-generated summary based on recent guest reviews
Facilities
The lobby bar and social spaces with games are frequent highlights. Parking is in a garage next door and often confusing; the gym is small but usable, and there were occasional elevator issues.
Related guest reviews
8
Lisa
Feb 2, 2023
·
Stayed 1 night
The elevator was out and did a climb with luggage to the 3rd floor but it feels like it’s still under construction and the bar area is very confusing. It’s check in, drinks and a complicated breakfast food area that is hard to tell if it’s payment required or part of the stay. Very quirky….and then there’s the bunk beds
The elevator was out and did a climb with luggage to the 3rd floor but it feels like it’s still under construction and the bar area is very confusing. It’s check in, drinks and a complicated breakfast food area that is hard to tell if it’s payment required or part of the stay. Very quirky….and then there’s the bunk beds
10
Shayna
Nov 23, 2025
·
Stayed 1 night
Everything was wonderful. Staff was friendly, the bar had nice selection, room was clean and the perfect size for two, and the bathroom was spacious. Only downside was no space to store luggage, but not a major issue at all. The lobby was fun with lots of games to play. Will definitely be staying again!
Everything was wonderful. Staff was friendly, the bar had nice selection, room was clean and the perfect size for two, and the bathroom was spacious. Only downside was no space to store luggage, but not a major issue at all. The lobby was fun with lots of games to play. Will definitely be staying again!
10
Emily
Dec 11, 2024
·
Stayed 1 night
This hotel is great for a friend reunion which is why I was there. I prefer to valet & have a bellman assist with my bags, but they don’t offer that & the parking is next door. Overall great hotel, great stay, and a hilarious checkin letter. High 5!
This hotel is great for a friend reunion which is why I was there. I prefer to valet & have a bellman assist with my bags, but they don’t offer that & the parking is next door. Overall great hotel, great stay, and a hilarious checkin letter. High 5!
6
Sherry
Jan 14, 2025
·
Stayed 1 night
It was a nice, modern hotel. Unfortunately the water in Richmond was out for a while so drinks & food was minimal. While checking in a couple of ladies came in from outside and went behind the bar smelling strongly of marijuana. The fitness center had limited weights and work out machines.
It was a nice, modern hotel. Unfortunately the water in Richmond was out for a while so drinks & food was minimal. While checking in a couple of ladies came in from outside and went behind the bar smelling strongly of marijuana. The fitness center had limited weights and work out machines.
10
Ashley
Mar 6, 2025
·
Stayed 1 night
Very comfortable stay. Convenient. Clean. Shower door was not hung correctly and would not close but otherwise very unique decor. Lobby area with very fun common space. Parking convenient.
Very comfortable stay. Convenient. Clean. Shower door was not hung correctly and would not close but otherwise very unique decor. Lobby area with very fun common space. Parking convenient.
10
Mary
Oct 21, 2023
·
Stayed 2 nights
The Moxy is in a good location in Richmond where it's not far to the train station and Shockoe bottom in one directions, or the arts district, the Fan, Historic Uptown, VCU's main campus, etc. in the other direction. Good places to eat nearby. As with other locations in this chain, rooms are small and lack amenities such as coffee makers, refrigerators, or a closet, but there's coffee service in the lobby, a bar, and many lobby nooks in which to chill with a drink. The bed was comfortable --firm with a soft top -- but was lacking in blankets and pillows. Then we found out about the stash locker -- a help-yourself locker with extras in it at the end of the hallway. I would definitely stay at a Moxy again for weekend trips or overnights when I'm going to spend most of my time out and about, and don't need the frills that come with the more luxuries properties closer to the train station. Special shout out to the friendly staff who do a good job explaining how the Moxy is different, and help to meet your needs. They mix a nice cocktail too.
The Moxy is in a good location in Richmond where it's not far to the train station and Shockoe bottom in one directions, or the arts district, the Fan, Historic Uptown, VCU's main campus, etc. in the other direction. Good places to eat nearby. As with other locations in this chain, rooms are small and lack amenities such as coffee makers, refrigerators, or a closet, but there's coffee service in the lobby, a bar, and many lobby nooks in which to chill with a drink. The bed was comfortable --firm with a soft top -- but was lacking in blankets and pillows. Then we found out about the stash locker -- a help-yourself locker with extras in it at the end of the hallway. I would definitely stay at a Moxy again for weekend trips or overnights when I'm going to spend most of my time out and about, and don't need the frills that come with the more luxuries properties closer to the train station. Special shout out to the friendly staff who do a good job explaining how the Moxy is different, and help to meet your needs. They mix a nice cocktail too.
8
Sarah
Jun 16, 2024
·
Stayed 2 nights
Very nice staff were very helpful and nice with us. The hotel was super clean and in a walkable area in Downtown. The only not good experience was the parking because never open the link to make a payment and registration and always have to call to let us exit the garage.
Very nice staff were very helpful and nice with us. The hotel was super clean and in a walkable area in Downtown. The only not good experience was the parking because never open the link to make a payment and registration and always have to call to let us exit the garage.
8
Serena
Sep 19, 2025
·
Stayed 1 night
Hotel was nice…fun and quirky as Moxy hotels are. The bed was super firm which isn’t a fit for us. There was only about 18 inches of cleanse on the top bunk for the 17 year old with us. Good thing she’s thin or she wouldn’t have been able to roll over in bed. The parking garage setup is crap. Getting to it from inside the hotel AND getting out of it once parked/on foot are both ridiculous. Neither are marked well and in some cases not at all. It was very frustrating have to do a couple flights of stairs with our luggage just to get to the parking garage.
Hotel was nice…fun and quirky as Moxy hotels are. The bed was super firm which isn’t a fit for us. There was only about 18 inches of cleanse on the top bunk for the 17 year old with us. Good thing she’s thin or she wouldn’t have been able to roll over in bed. The parking garage setup is crap. Getting to it from inside the hotel AND getting out of it once parked/on foot are both ridiculous. Neither are marked well and in some cases not at all. It was very frustrating have to do a couple flights of stairs with our luggage just to get to the parking garage.
6
Chris
Aug 20, 2023
·
Stayed 1 night
Parking option does not belong to the property. The elevator in the garage was not working and hotel guest have to park on the 5th floor!!! Apparently this has been an issue for quite some time, but when it was mentioned, they just say “the garage doesn’t belong to us”. UGH!
Parking option does not belong to the property. The elevator in the garage was not working and hotel guest have to park on the 5th floor!!! Apparently this has been an issue for quite some time, but when it was mentioned, they just say “the garage doesn’t belong to us”. UGH!
4
Damian
Feb 1, 2025
·
Stayed 3 nights
Check in and parking was horrific!
Check in and parking was horrific!
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms and bathrooms clean, but recurring misses include hairs left behind, dusty or dirty spots, and a few reports of mold or unclean bathrooms.
Related guest reviews
10
Tiffany
Dec 9, 2024
·
Stayed 1 night
Dec 2024. We Just got back from the Moxy Richmond. Had a great time. The hotel staff was super friendly and took care of all our needs. They were so pet friendly they even allowed our Yorkie to sit at the bar with us. We will definitely stay there again when we go back. Rooms and bathrooms were clean. The hotel is small so its much easier to manage. Lobby was awesome, much unlike other hotels.
Dec 2024. We Just got back from the Moxy Richmond. Had a great time. The hotel staff was super friendly and took care of all our needs. They were so pet friendly they even allowed our Yorkie to sit at the bar with us. We will definitely stay there again when we go back. Rooms and bathrooms were clean. The hotel is small so its much easier to manage. Lobby was awesome, much unlike other hotels.
10
Shayna
Nov 23, 2025
·
Stayed 1 night
Everything was wonderful. Staff was friendly, the bar had nice selection, room was clean and the perfect size for two, and the bathroom was spacious. Only downside was no space to store luggage, but not a major issue at all. The lobby was fun with lots of games to play. Will definitely be staying again!
Everything was wonderful. Staff was friendly, the bar had nice selection, room was clean and the perfect size for two, and the bathroom was spacious. Only downside was no space to store luggage, but not a major issue at all. The lobby was fun with lots of games to play. Will definitely be staying again!
6
Amanda
May 8, 2025
·
Stayed 1 night
I thought the property was very cute and fun. Unfortunately i don't think it was worth the cost. While the room was adorable, i didn't realize how small it would be. Unsure if the sheets were changed before us, found a few rogue hairs and trash under one of the mattresses. Roughed it anyways. Bathroom door actually got STUCK, needed maintenance to come fix it. He came quick, which was nice. He took a piece off that allows the door to stay in place, i asked him not to replace it during our stay because i did not want a chance of getting trapped and as a result, the bathroom door would not stay closed. That's probably on me, but it was a bit annoying. I don't regret the experience, the vibe was nice but i doubt i would return.
I thought the property was very cute and fun. Unfortunately i don't think it was worth the cost. While the room was adorable, i didn't realize how small it would be. Unsure if the sheets were changed before us, found a few rogue hairs and trash under one of the mattresses. Roughed it anyways. Bathroom door actually got STUCK, needed maintenance to come fix it. He came quick, which was nice. He took a piece off that allows the door to stay in place, i asked him not to replace it during our stay because i did not want a chance of getting trapped and as a result, the bathroom door would not stay closed. That's probably on me, but it was a bit annoying. I don't regret the experience, the vibe was nice but i doubt i would return.
10
Alison
Apr 8, 2024
·
Stayed 3 nights
The staff were very friendly and helpful! The room was comfy, clean and though on the "small" side --- we didn't come there to hang in the room the whole time. Instead we explored the local area, hung out in any of the many comfy seated and entertainment areas around the first floor.
The staff were very friendly and helpful! The room was comfy, clean and though on the "small" side --- we didn't come there to hang in the room the whole time. Instead we explored the local area, hung out in any of the many comfy seated and entertainment areas around the first floor.
8
Simone
Aug 12, 2025
·
Stayed 1 night
The hotel was really nice! Clean which made it much more comfortable to stay. I enjoyed the idea of the supply cabinet in each hall with toiletries, towels, and wash cloths. I wish they had thicker blankets for the bed as I get cold and also enjoy cushy comforters at hotels. Also could use more pillows but I checked in so late I didn’t want to ask for them. I like the complimentary drink card too. Didn’t get to use it but will do so next time I’m in Richmond!
The hotel was really nice! Clean which made it much more comfortable to stay. I enjoyed the idea of the supply cabinet in each hall with toiletries, towels, and wash cloths. I wish they had thicker blankets for the bed as I get cold and also enjoy cushy comforters at hotels. Also could use more pillows but I checked in so late I didn’t want to ask for them. I like the complimentary drink card too. Didn’t get to use it but will do so next time I’m in Richmond!
4
Marsha
Mar 29, 2023
·
Stayed 3 nights
Disappointing. No curb to unload at check in. Front office staff at check in not friendly. Bathroom not clean. Stash lockers, where we were to get our own clean towels, were not fully stocked. This hotel is definitely directed to 20 and 30 something travelers, not to mature travelers. Public areas were not ADA compliant.
Disappointing. No curb to unload at check in. Front office staff at check in not friendly. Bathroom not clean. Stash lockers, where we were to get our own clean towels, were not fully stocked. This hotel is definitely directed to 20 and 30 something travelers, not to mature travelers. Public areas were not ADA compliant.
4
Andrea
Sep 25, 2024
·
Stayed 1 night
The first thing I noticed that the lines should are washed with either Gain or Tide detergent or another inexpensive option that I am unfortunately allergic too. I spend most night awake trouble breathing, and at 2 AM I began vomiting. The shower door did not stay closed wich made it difficult since the floor is so slippery that holding on to the handle while soaping as well as holding the door shut required an acrobatic act that I will never hope to repeat. Too many toxic chemicals floating throughout the hotel. Stepping into a gloomy hallway from the elevator is depressing.
The first thing I noticed that the lines should are washed with either Gain or Tide detergent or another inexpensive option that I am unfortunately allergic too. I spend most night awake trouble breathing, and at 2 AM I began vomiting. The shower door did not stay closed wich made it difficult since the floor is so slippery that holding on to the handle while soaping as well as holding the door shut required an acrobatic act that I will never hope to repeat. Too many toxic chemicals floating throughout the hotel. Stepping into a gloomy hallway from the elevator is depressing.
10
Achol
Sep 9, 2023
·
Stayed 1 night
Great and friendly staff. Nice facilities . The cleaning could be better. There was a large dirty spot outside my door. The floor in my room was not cleaned well.
Great and friendly staff. Nice facilities . The cleaning could be better. There was a large dirty spot outside my door. The floor in my room was not cleaned well.
10
Ashley
Mar 6, 2025
·
Stayed 1 night
Very comfortable stay. Convenient. Clean. Shower door was not hung correctly and would not close but otherwise very unique decor. Lobby area with very fun common space. Parking convenient.
Very comfortable stay. Convenient. Clean. Shower door was not hung correctly and would not close but otherwise very unique decor. Lobby area with very fun common space. Parking convenient.
2
zach
Oct 26, 2024
·
Stayed 1 night
The lady at the front desk kept mumbling instead of talking to the point i continually had to say what/excuse me. The shower head had mold in it. The ac barely worked. And when i went to get snacks from their in hotel store the person at the desk had an attitude as if i my presence bothered them. The bed was horribly rough. And for the price the room is way to small.
The lady at the front desk kept mumbling instead of talking to the point i continually had to say what/excuse me. The shower head had mold in it. The ac barely worked. And when i went to get snacks from their in hotel store the person at the desk had an attitude as if i my presence bothered them. The bed was horribly rough. And for the price the room is way to small.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are compact with modern, playful decor; some are windowless or feature bunk beds. Comfort is mixed, with firm mattresses, dim lighting, barn-style bathroom doors offering limited privacy, temperature or AC noise issues, and occasional street noise.
Related guest reviews
6
Clara
Oct 27, 2023
·
Stayed 1 night
Room was very noisy from street below and bed uncomfortable. Extremely small room. Barn door style bathroom with large gaps meant no privacy. No lotion in bathroom. For the price per night we were disappointed.
Room was very noisy from street below and bed uncomfortable. Extremely small room. Barn door style bathroom with large gaps meant no privacy. No lotion in bathroom. For the price per night we were disappointed.
4
Haytham
Feb 18, 2025
·
Stayed 1 night
This hotel is trying really hard to look cool, but it's just an average hotel. The garage situation is confusing and unnecessarily complicated (you have to call, then get a code, then get a text, then go online, Everytime you want to enter or exit). The staff doesn't seem particularly friendly or intered in helping. The AC is extremely loud in the room.
This hotel is trying really hard to look cool, but it's just an average hotel. The garage situation is confusing and unnecessarily complicated (you have to call, then get a code, then get a text, then go online, Everytime you want to enter or exit). The staff doesn't seem particularly friendly or intered in helping. The AC is extremely loud in the room.
6
Nathaniel
Aug 13, 2025
·
Stayed 1 night
Door man was excellent, gave me directions and interesting places to visit. They did not have the bed I ordered and gave me a room with no windows. No apologies and she never smiled. The room had bunk beds but I travel solo. Plus I am a Marriott rewards member.
Door man was excellent, gave me directions and interesting places to visit. They did not have the bed I ordered and gave me a room with no windows. No apologies and she never smiled. The room had bunk beds but I travel solo. Plus I am a Marriott rewards member.
2
Diane
Nov 11, 2023
·
Stayed 3 nights
This was the worst hotel I’ve ever booked. The room was windowless and dark like a small dungeon. The hallways were dark too. I couldn’t wait to book an alternative hotel and get out. Worst of all, we only stayed one of the three nights and they refused to issue a refund for the nights we did not stay. Worst experience EVER.
This was the worst hotel I’ve ever booked. The room was windowless and dark like a small dungeon. The hallways were dark too. I couldn’t wait to book an alternative hotel and get out. Worst of all, we only stayed one of the three nights and they refused to issue a refund for the nights we did not stay. Worst experience EVER.
6
Erik
Feb 21, 2023
·
Stayed 1 night
Neat stylish hotel. Staff were friendly, location isn’t bad, and a parking garage is right next to the hotel. I wanted to really like this place but the Queen we had booked ended up being a full mattress and the beds were uncomfortably firm.
Neat stylish hotel. Staff were friendly, location isn’t bad, and a parking garage is right next to the hotel. I wanted to really like this place but the Queen we had booked ended up being a full mattress and the beds were uncomfortably firm.
8
Ivy
Mar 17, 2025
·
Stayed 1 night
The property was very aesthetically pleasing. The room was a bit hot and we could not get the thermostat to turn down. Other than that, super cool hotel with lots to do and near a bunch of places.
The property was very aesthetically pleasing. The room was a bit hot and we could not get the thermostat to turn down. Other than that, super cool hotel with lots to do and near a bunch of places.
8
Tom
Jun 18, 2023
·
Stayed 1 night
Nice hotel but small and very cozy. For a one night stay it was perfect. Used the garage next door, no real way to load or unload the car without doing street side parking. Did not have any issue with hot water and actually thought the shower was among the better ones in a hotel. The bed was a bit stiff and the room was small (rm 407). But drinks vouchers upon arrival, located close to a few restaurants and enough to entertain for night made it a nice visit. Would stay again.
Nice hotel but small and very cozy. For a one night stay it was perfect. Used the garage next door, no real way to load or unload the car without doing street side parking. Did not have any issue with hot water and actually thought the shower was among the better ones in a hotel. The bed was a bit stiff and the room was small (rm 407). But drinks vouchers upon arrival, located close to a few restaurants and enough to entertain for night made it a nice visit. Would stay again.
8
Serena
Sep 19, 2025
·
Stayed 1 night
Hotel was nice…fun and quirky as Moxy hotels are. The bed was super firm which isn’t a fit for us. There was only about 18 inches of cleanse on the top bunk for the 17 year old with us. Good thing she’s thin or she wouldn’t have been able to roll over in bed. The parking garage setup is crap. Getting to it from inside the hotel AND getting out of it once parked/on foot are both ridiculous. Neither are marked well and in some cases not at all. It was very frustrating have to do a couple flights of stairs with our luggage just to get to the parking garage.
Hotel was nice…fun and quirky as Moxy hotels are. The bed was super firm which isn’t a fit for us. There was only about 18 inches of cleanse on the top bunk for the 17 year old with us. Good thing she’s thin or she wouldn’t have been able to roll over in bed. The parking garage setup is crap. Getting to it from inside the hotel AND getting out of it once parked/on foot are both ridiculous. Neither are marked well and in some cases not at all. It was very frustrating have to do a couple flights of stairs with our luggage just to get to the parking garage.
6
Deanna
Aug 14, 2023
·
Stayed 1 night
Our stay was fine, just felt that for the price there would be more to it. Its decorate nicely and looks trendy...but that's about it. We stayed in a room with bunk beds and it didn't get cool enough even with the air set to 68 degrees. If you're planning on being in the hotel and want a nice bar, the bar looked nice. We had outside plans though. Clean place. In and out parking for 24 hours in the parking desk for $20.
Our stay was fine, just felt that for the price there would be more to it. Its decorate nicely and looks trendy...but that's about it. We stayed in a room with bunk beds and it didn't get cool enough even with the air set to 68 degrees. If you're planning on being in the hotel and want a nice bar, the bar looked nice. We had outside plans though. Clean place. In and out parking for 24 hours in the parking desk for $20.
8
Crystal
Jul 14, 2024
·
Stayed 3 nights
Hotel is very nice. I would say for anyone looking for a kid friendly hotel this hotel is not the one for you. Also the lighting in the room was very poor. Great staff and very nice location.
Hotel is very nice. I would say for anyone looking for a kid friendly hotel this hotel is not the one for you. Also the lighting in the room was very poor. Great staff and very nice location.
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly, upbeat, and helpful. Some guests report slow or chaotic check-in, overbooking or room-type issues, and unresponsive follow-up.
Related guest reviews
10
Tiffany
Dec 9, 2024
·
Stayed 1 night
Dec 2024. We Just got back from the Moxy Richmond. Had a great time. The hotel staff was super friendly and took care of all our needs. They were so pet friendly they even allowed our Yorkie to sit at the bar with us. We will definitely stay there again when we go back. Rooms and bathrooms were clean. The hotel is small so its much easier to manage. Lobby was awesome, much unlike other hotels.
Dec 2024. We Just got back from the Moxy Richmond. Had a great time. The hotel staff was super friendly and took care of all our needs. They were so pet friendly they even allowed our Yorkie to sit at the bar with us. We will definitely stay there again when we go back. Rooms and bathrooms were clean. The hotel is small so its much easier to manage. Lobby was awesome, much unlike other hotels.
4
Haytham
Feb 18, 2025
·
Stayed 1 night
This hotel is trying really hard to look cool, but it's just an average hotel. The garage situation is confusing and unnecessarily complicated (you have to call, then get a code, then get a text, then go online, Everytime you want to enter or exit). The staff doesn't seem particularly friendly or intered in helping. The AC is extremely loud in the room.
This hotel is trying really hard to look cool, but it's just an average hotel. The garage situation is confusing and unnecessarily complicated (you have to call, then get a code, then get a text, then go online, Everytime you want to enter or exit). The staff doesn't seem particularly friendly or intered in helping. The AC is extremely loud in the room.
10
Grace
Oct 28, 2024
·
Stayed 2 nights
The Moxy crew are hilarious, helpful, and fully committed to make sure each guest has an awesome stay.
The Moxy crew are hilarious, helpful, and fully committed to make sure each guest has an awesome stay.
10
Heidi
Nov 15, 2025
·
Stayed 1 night
Mello, Hannah, and Trinity were outstanding at check-in and while we sat at the bar. The room was more spacious than expected with incredibly comfortable beds. Definitely recommend this hotel!
Mello, Hannah, and Trinity were outstanding at check-in and while we sat at the bar. The room was more spacious than expected with incredibly comfortable beds. Definitely recommend this hotel!
6
Tom
Dec 31, 2023
·
Stayed 1 night
Front desk employee at check out was awful.
Front desk employee at check out was awful.
10
Elizabeth
Aug 27, 2025
·
Stayed 2 nights
I absolutely loved the Moxy and hope to stay here again. The bed was incredibly comfortable, great blackout curtains, wonderful air conditioning (that didn’t wake me up), great location. And the staff were so pleasant, especially Mella and Trinity at the front desk.
I absolutely loved the Moxy and hope to stay here again. The bed was incredibly comfortable, great blackout curtains, wonderful air conditioning (that didn’t wake me up), great location. And the staff were so pleasant, especially Mella and Trinity at the front desk.
2
thomas
Mar 29, 2024
·
Stayed 1 night
Silly and unprofessional check in. Very slow
Silly and unprofessional check in. Very slow
10
Kori
Aug 1, 2024
·
Stayed 1 night
The staff at this location was absolutely AMAZING!!!! Definitely will be back!
The staff at this location was absolutely AMAZING!!!! Definitely will be back!
2
Tamiko
Aug 30, 2025
·
Stayed 2 nights
Although the cleanliness and property was up to par, my check in experience was horrible. I conveniently took the train into Richmond, Va for a festival. Upon checking in I was told there were no rooms with windows available and it was due to me making a 3rd party reservation. Basically 3rd party reservations a subpar to those who reserve in the hotel site. After I emphasize that I need to be compensated for my inconvenience the staff sent the manager a text and asked if I wanted the available room or did I want to find somewhere else to stay? Needless to say I had a few choice words for him professionally and told him I’ll follow up with his manager. I was assigned another room and given 2 drink tickets the next day but I would never recommend this specific location to anyone. Due to tmy checkin experience.
Although the cleanliness and property was up to par, my check in experience was horrible. I conveniently took the train into Richmond, Va for a festival. Upon checking in I was told there were no rooms with windows available and it was due to me making a 3rd party reservation. Basically 3rd party reservations a subpar to those who reserve in the hotel site. After I emphasize that I need to be compensated for my inconvenience the staff sent the manager a text and asked if I wanted the available room or did I want to find somewhere else to stay? Needless to say I had a few choice words for him professionally and told him I’ll follow up with his manager. I was assigned another room and given 2 drink tickets the next day but I would never recommend this specific location to anyone. Due to tmy checkin experience.
2
Laura
Oct 7, 2024
·
Stayed 2 nights
Booked this hotel months in advance and paid upfront. Waited over 30mins in line trying to check in. They only had one computer to check guests in. When trying to check into the hotel, I get told that they are overbooked and don't have a room for me. This was the case for other people waiting in line as well. The hotel also looks nicer online than in person. Don't recommend.
Booked this hotel months in advance and paid upfront. Waited over 30mins in line trying to check in. They only had one computer to check guests in. When trying to check into the hotel, I get told that they are overbooked and don't have a room for me. This was the case for other people waiting in line as well. The hotel also looks nicer online than in person. Don't recommend.
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AI-generated summary based on recent guest reviews
Location
Central downtown location within walking distance of restaurants, venues like The National, and attractions. A few guests experienced late-night street noise.
Related guest reviews
10
Dana
Oct 23, 2023
·
Stayed 1 night
The parking deck is small but cheap compared to other hotels and it's easy to come and go. I highly recommend staying here. Excellent value for price in downtown Richmond and something a little different. The staff was truly top notch.
The parking deck is small but cheap compared to other hotels and it's easy to come and go. I highly recommend staying here. Excellent value for price in downtown Richmond and something a little different. The staff was truly top notch.
10
Terry
Aug 10, 2025
·
Stayed 1 night
Such a fun vibe. Close to fun attractions and bars.
Such a fun vibe. Close to fun attractions and bars.
8
Marco
Nov 16, 2025
·
Stayed 1 night
Cool design hotel with very friendly staff, super-conveniently located (we were there for the Richmond Marathon and it is just a few blocks from start and finish lines).
Cool design hotel with very friendly staff, super-conveniently located (we were there for the Richmond Marathon and it is just a few blocks from start and finish lines).
10
Cynthia
Aug 15, 2025
·
Stayed 1 night
Nice hotel in the middle of downtown Richmond. Nice view of the city. Staff members very helpful. Bar area had light appetizers. Enjoyed my stay.
Nice hotel in the middle of downtown Richmond. Nice view of the city. Staff members very helpful. Bar area had light appetizers. Enjoyed my stay.
10
Karen
Aug 12, 2024
·
Stayed 2 nights
Very hip, clean hotel. Friendly staff. Walkable to restaurants and convention center.
Very hip, clean hotel. Friendly staff. Walkable to restaurants and convention center.
10
JAMES
Jul 20, 2025
·
Stayed 1 night
Great place to stay for a concert at the National.
Great place to stay for a concert at the National.
10
Miroslava
Jul 18, 2025
·
Stayed 1 night
Moxy is always very nice experience. This one was absolutely great. Perfect location, very nice hotel, excellent.
Moxy is always very nice experience. This one was absolutely great. Perfect location, very nice hotel, excellent.
10
clifton m
Jul 29, 2024
·
Stayed 1 night
My experience at Hotel Moxy was clean, comfortable, convenient location. Parking in the parking deck was a little agitating but with that said it felt like a completely safe and secure to leave your vehicle and walking the short distance to the hotel lobby. If u like things a little different or are looking for a fresh experience this is prob a good place for you to check out. i have nothing i could say negative to say about Moxy. I was comfortable and the staff was top notch.
My experience at Hotel Moxy was clean, comfortable, convenient location. Parking in the parking deck was a little agitating but with that said it felt like a completely safe and secure to leave your vehicle and walking the short distance to the hotel lobby. If u like things a little different or are looking for a fresh experience this is prob a good place for you to check out. i have nothing i could say negative to say about Moxy. I was comfortable and the staff was top notch.
8
Waylon
Oct 14, 2024
·
Stayed 2 nights
The hotel itself was wonderful. Staff was accommodating and personable. The residents of the city however were terribly loud, very late into the early morning. I mean window shaking loud music and raucous crowds on the street corner well past 0330. Also their music choice sucked.
The hotel itself was wonderful. Staff was accommodating and personable. The residents of the city however were terribly loud, very late into the early morning. I mean window shaking loud music and raucous crowds on the street corner well past 0330. Also their music choice sucked.
10
Tsion
Jun 8, 2025
·
Stayed 2 nights
Amazing location
Amazing location
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Dining
The bar is lively and well-liked, with complimentary welcome drinks and light bites or snacks. Breakfast and morning coffee can be limited or inconsistent, and there is no free breakfast or in-room coffee.
Related guest reviews
8
Gloria
Jun 1, 2024
·
Stayed 1 night
Funky concept but didn't delight. Lobby and staff were fun. Color palette was cool. No breakfast. A/C only came from one side of the room, while the bed was on the other side of a wall so poor airflow. Felt a bit more like a dorm than a hotel if that's the vibe you want - try it
Funky concept but didn't delight. Lobby and staff were fun. Color palette was cool. No breakfast. A/C only came from one side of the room, while the bed was on the other side of a wall so poor airflow. Felt a bit more like a dorm than a hotel if that's the vibe you want - try it
8
Kimberly
Aug 3, 2025
·
Stayed 1 night
Lively bar area but weak water pressure in the shower.
Lively bar area but weak water pressure in the shower.
10
Kathleen
Jul 10, 2023
·
Stayed 1 night
I stayed at Moxy for one evening with my family and we had a great time. The hotel staff were very positive, personable, and helpful. The room was very clean and I love that each floor has a cabinet with extra towels and other odds and ends, so guests can just grab what they need and not have to wait for housekeeping. Breakfast was great, but took a long time (20 minutes for 3 bagels with no other guests waiting), so may not be ideal for guests in a rush.
I stayed at Moxy for one evening with my family and we had a great time. The hotel staff were very positive, personable, and helpful. The room was very clean and I love that each floor has a cabinet with extra towels and other odds and ends, so guests can just grab what they need and not have to wait for housekeeping. Breakfast was great, but took a long time (20 minutes for 3 bagels with no other guests waiting), so may not be ideal for guests in a rush.
10
Cynthia
Aug 15, 2025
·
Stayed 1 night
Nice hotel in the middle of downtown Richmond. Nice view of the city. Staff members very helpful. Bar area had light appetizers. Enjoyed my stay.
Nice hotel in the middle of downtown Richmond. Nice view of the city. Staff members very helpful. Bar area had light appetizers. Enjoyed my stay.
4
tish
Sep 3, 2023
·
Stayed 1 night
Toilet seat was broken in room. Coffee/espresso promised in the morning with drink vouchers but was not available. If we had known we would not be able to get coffee in the morning, we would have used our vouchers for drinks at the bar the night we checked in. Room was very clean.
Toilet seat was broken in room. Coffee/espresso promised in the morning with drink vouchers but was not available. If we had known we would not be able to get coffee in the morning, we would have used our vouchers for drinks at the bar the night we checked in. Room was very clean.
10
Shayna
Nov 23, 2025
·
Stayed 1 night
Everything was wonderful. Staff was friendly, the bar had nice selection, room was clean and the perfect size for two, and the bathroom was spacious. Only downside was no space to store luggage, but not a major issue at all. The lobby was fun with lots of games to play. Will definitely be staying again!
Everything was wonderful. Staff was friendly, the bar had nice selection, room was clean and the perfect size for two, and the bathroom was spacious. Only downside was no space to store luggage, but not a major issue at all. The lobby was fun with lots of games to play. Will definitely be staying again!
8
Dustin
Jan 20, 2024
·
Stayed 1 night
I chose the Moxy for it's location, the room was clean and classy but small (cheapest one they have). The heat worked but had to turn off to cool down and the person for breakfast wasn't there at 7:30 so I only got coffee.
I chose the Moxy for it's location, the room was clean and classy but small (cheapest one they have). The heat worked but had to turn off to cool down and the person for breakfast wasn't there at 7:30 so I only got coffee.
10
Kalin
Jul 29, 2024
·
Stayed 2 nights
This hotel seems like it was made for millennials and gen-Z guests. It is fresh and young, with plenty of activities in the lobby including pool, board games and even video games! Hotel bar is great, if expensive. We were offered a free welcome drink which was light and refreshing (they offer non-alcoholic drinks as well for this). The food was pretty good. Infused water stations and a pretty expansive snack bar too. That being said, there were some problems with the ice machine, and I wish they'd kept the door closed to the lobby a bit more - we'd come back late at night and the lobby doors were wide open, doesn't seem the most secure. Overall we would definitely stay again and would stay at other moxy hotels too.
This hotel seems like it was made for millennials and gen-Z guests. It is fresh and young, with plenty of activities in the lobby including pool, board games and even video games! Hotel bar is great, if expensive. We were offered a free welcome drink which was light and refreshing (they offer non-alcoholic drinks as well for this). The food was pretty good. Infused water stations and a pretty expansive snack bar too. That being said, there were some problems with the ice machine, and I wish they'd kept the door closed to the lobby a bit more - we'd come back late at night and the lobby doors were wide open, doesn't seem the most secure. Overall we would definitely stay again and would stay at other moxy hotels too.
10
Michael
May 12, 2024
·
Stayed 4 nights
Super fun hotel with a cool bar and hang out area that features modern art, pool table, free drinks with check in, convenient down town location and polite and energetic staff
Super fun hotel with a cool bar and hang out area that features modern art, pool table, free drinks with check in, convenient down town location and polite and energetic staff
10
Melissa
Jul 28, 2025
·
Stayed 1 night
We had a great time here! Mello(w) checked us in and out at the front desk and they were fun and enthusiastic! Hannah was a great bartender, we loved watching them work and chatting. Such a fun and unique hotel, I highly recommend staying here. We also ate at Penny Lane right across the street. And Broad Street is just a short walk away.
We had a great time here! Mello(w) checked us in and out at the front desk and they were fun and enthusiastic! Hannah was a great bartender, we loved watching them work and chatting. Such a fun and unique hotel, I highly recommend staying here. We also ate at Penny Lane right across the street. And Broad Street is just a short walk away.
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AI-generated summary based on recent guest reviews
10
kiana
4 weeks ago
·
Stayed 1 night
great spot to stay, amazing staff and very affordable! in walking distance of the allianz amphitheater if you plan on staying for a concert!
great spot to stay, amazing staff and very affordable! in walking distance of the allianz amphitheater if you plan on staying for a concert!
10
Amber
Jul 31, 2026
·
Stayed 1 night
Loved how unique this hotel was!
Loved how unique this hotel was!
8
tamara
Jul 30, 2026
·
Stayed 1 night
This is definitely a niche hotel. Very hip and aesthetically appealing. It evoked the the sensation of fun and matched the vibe sense I was in town to see Dope Lemon at The National. The staff was kind and helpful. My only caveat was a slight mildew odor in my room. I used my personal room spray and that helped. There's a cozy pub across directly across the street and a few other eats walking distance. Overall the hotel Is amazing and worth a booking. A one of a kind of experience.
This is definitely a niche hotel. Very hip and aesthetically appealing. It evoked the the sensation of fun and matched the vibe sense I was in town to see Dope Lemon at The National. The staff was kind and helpful. My only caveat was a slight mildew odor in my room. I used my personal room spray and that helped. There's a cozy pub across directly across the street and a few other eats walking distance. Overall the hotel Is amazing and worth a booking. A one of a kind of experience.
8
Carlo
Jul 26, 2026
·
Stayed 1 night
Room was clean and lounge area is nice.
Room was clean and lounge area is nice.
10
Princess
May 28, 2026
·
Stayed 1 night
Staff was amazing and drinks at the bar were great. The vibe in the lobby was great. Amazing stay will have future stays.
Staff was amazing and drinks at the bar were great. The vibe in the lobby was great. Amazing stay will have future stays.
FAQs about Moxy Richmond Downtown
Is parking available at the property?
Valet parking is available at the property, but it is limited.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request.
Where is the property located in relation to key landmarks?
The hotel is centrally located in Downtown Richmond, near the airport and a train station. It is close to cultural highlights such as The National and Altria Theater, and shopping areas like Broad Street and Carytown.
What accessibility features does the property offer for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas, including the registration desk.
What are the policies for guests staying with children?
Children are allowed at the property, but specific age policies for free stays are not mentioned.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-09: 242.50523599612427USD
- 2026-09-10: 193.1204801486969USD
- 2026-09-11: 237.09968984185792USD
- 2026-09-12: 195.30747445942689USD
- 2026-09-13: 184.83960721534729USD
- 2026-09-14: 215.97067815991213USD
- 2026-09-15: 245.58651912338257USD
- 2026-09-16: 225.86654506504823USD
- 2026-09-17: 225.85098912773134USD
- 2026-09-18: 304.7825076325073USD
- 2026-09-19: 334.33743893273925USD
- 2026-09-20: 166.25141638641358USD
- 2026-09-21: 245.57117628109742USD
- 2026-09-22: 393.5941240100708USD
- 2026-09-23: 402.72396754986573USD
- 2026-09-24: 314.10992578256224USD
- 2026-09-25: 413.38805980233764USD
- 2026-09-26: 363.34155509176634USD
- 2026-09-27: 166.77010745158387USD
- 2026-09-28: 225.864822546875USD
- 2026-09-29: 216.0524888941803USD
- 2026-09-30: 184.6306675367279USD
- 2026-10-01: 196.26221123329162USD
- 2026-10-02: 265.29862642346194USD
- 2026-10-03: 324.4967103670654USD
- 2026-10-04: 166.4077393501129USD
- 2026-10-05: 225.48860326834108USD
- 2026-10-06: NO DATA
- 2026-10-07: NO DATA
- 2026-10-08: 265.32036211669924USD
- 2026-10-09: 324.66214314337157USD
- 2026-10-10: 324.5679196235046USD
- 2026-10-11: 166.76980556695557USD
- 2026-10-12: 235.7799390365448USD
- 2026-10-13: 285.10579186561586USD
- 2026-10-14: 264.87827871543885USD
- 2026-10-15: 166.4077393501129USD
- 2026-10-16: 333.8011142536926USD
- 2026-10-17: 353.49233824066164USD
- 2026-10-18: 166.4077393501129USD
- 2026-10-19: 205.79015180821227USD
- 2026-10-20: 245.64364634980774USD
- 2026-10-21: 215.64663164831543USD
- 2026-10-22: 166.4077393501129USD
- 2026-10-23: 245.64364634980774USD
- 2026-10-24: 245.60017496333313USD
- 2026-10-25: 176.25697395913696USD
- 2026-10-26: 235.71469644099426USD
- 2026-10-27: 225.9352504548645USD
- 2026-10-28: 225.48860326834108USD
- 2026-10-29: 166.77628720750428USD
- 2026-10-30: 216.0524888941803USD
- 2026-10-31: 216.11046850073242USD
- 2026-11-01: 166.4077393501129USD
- 2026-11-02: 166.77010745158387USD
- 2026-11-03: 176.53960900289917USD
- 2026-11-04: 196.3177935207367USD
- 2026-11-05: 186.54264495108032USD
- 2026-11-06: 235.33059264628602USD
- 2026-11-07: 235.84516387417602USD
- 2026-11-08: 166.77010745158387USD
- 2026-11-09: 166.69763738287352USD
Check-in time starts at15:00Check-in time ends at23:59Check-out time ends at11:00
Check-in must be done by someone who is at least 21 years old.
CheckIn Restrictions
Early check-in is available for a fee (subject to availability); Late check-out is available for a fee (subject to availability);
Age Requirements
Minimum age to check in is 21 years old
Pets
Maximum number of pets per room 22;Service animals are allowed;Pets cannot be left unattended;Service animals are exempt from fees/restrictions;Pets allowed;Pet fee: USD 75 per accommodation, per stay; Service animals are exempt from fees;
Front Desk Services
Contactless check-in and contactless check-out are available; If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; Children stay free when occupying the parent or guardian's room, using existing bedding; No cribs (infant beds) availableNo rollaway/extra beds available
Dining
Grab a bite from the snack bar/deli serving guests of Moxy Richmond Downtown. Wrap up your day with a drink at the bar/lounge.
Popular amenities
Parking
Non-Smoking Rooms
Valet Parking
24-Hour Front Desk
Parking (Limited)
Parking
Parking
Valet Parking
Parking (Limited)
Services
24-Hour Front Desk
General
Non-Smoking Rooms