Ja Cosmo Hotel and Spa
From
US$77
/ night
Select dates to see prices and availability
From
US$77
/ night
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and a fireplace in the lobby.
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and a fireplace in the lobby.
Business amenities
Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
Grab a bite to eat at Gia Bao Grand Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Rooms
Make yourself at home in one of the 28 individually decorated guestrooms, featuring minibars and LED televisions. Your memory foam bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads.
Location
With a stay at Jacosmo Hotel & Spa, you'll be centrally located in Hanoi, just a 3-minute walk from Hoan Kiem Lake and 8 minutes by foot from Hanoi Old Town Night Market. This spa hotel is 0.5 mi (0.9 km) from Hanoi Opera House and 0.6 mi (1 km) from St. Joseph's Cathedral of Hanoi.
What's nearby
Hoan Kiem Lake Weekend Walking Street(0.2 Miles)
Thang Long Water Puppet Theatre(0.2 Miles)
Hoan Kiem Lake(0.2 Miles)
Ngoc Son Temple(0.2 Miles)
The Old Quarter Gallery(0.2 Miles)
Ha Noi Gallery(0.2 Miles)
Dong Kinh Nghia Thuc Square(0.3 Miles)
Hanoi Municipal Party Committee(0.3 Miles)
Ancient House(0.3 Miles)
Ly Thai To Park(0.4 Miles)
Ta Hien Street(0.4 Miles)
Lý Thái Tổ Monument(0.4 Miles)
Hanoi Old Town Night Market(0.4 Miles)
Hang Gai Street(0.4 Miles)
Vietnam Revolution Museum(0.5 Miles)
The nearest major airport is Noi Bai Intl. Airport (HAN)(17.8 Miles)
Parking
Airport shuttle
Room service
Valet parking
Tour desk
Dry cleaning
Location
23 Lo Su Street, Hoan Kiem District, French Quarter, Hanoi, Vietnam
Hoan Kiem Lake Weekend Walking Street (0.2 Miles)
Thang Long Water Puppet Theatre (0.2 Miles)
Hoan Kiem Lake (0.2 Miles)
Ngoc Son Temple (0.2 Miles)
The Old Quarter Gallery (0.2 Miles)
Ha Noi Gallery (0.2 Miles)
Room options
9
Family Room
Room details
1 Extra-Large Double Bed
and 2 Single Beds
Sleeps 5
377 ft²
Air ConditioningWi-Fi (Free)Deep Soaking Bathtub
9
Executive Double Or Twin Room
Room details
1 Extra-Large Double Bed
1 Single Bed
Sleeps 3
269 ft²
Air ConditioningWi-Fi (Free)Deep Soaking Bathtub
9
Deluxe Double Or Twin Room
Room details
1 Extra-Large Double Bed
1 Single Bed
Sleeps 3
269 ft²
Air ConditioningWi-Fi (Free)Deep Soaking Bathtub
12
Executive Suite City View
Room details
1 Extra-Large Double Bed
Sleeps 3
377 ft²
Air ConditioningWi-Fi (Free)Deep Soaking Bathtub
9
Deluxe Triple Room, City View
Room details
1 Extra-Large Double Bed
, 1 Single Bed
and 1 Sofa Bed
Sleeps 5
366 ft²
Air ConditioningWi-Fi (Free)Deep Soaking Bathtub
9
Deluxe Double with Window
Room details
1 Extra-Large Double Bed
Sleeps 2
194 ft²
Air ConditioningWi-Fi (Free)Deep Soaking Bathtub
10
Family Suite City View
Room details
2 Extra-Large Double Beds
Sleeps 7
474 ft²
Air ConditioningWi-Fi (Free)Deep Soaking Bathtub
10
Junior Suite Balcony
Room details
1 Extra-Large Double Bed
Sleeps 2
323 ft²
Air ConditioningWi-Fi (Free)Deep Soaking Bathtub
12
Ja Cosmo Suite Balcony with Jacuzzi
Room details
1 Extra-Large Double Bed
Sleeps 3
463 ft²
BalconyAir ConditioningWi-Fi (Free)Deep Soaking Bathtub
Guest reviews of Ja Cosmo Hotel and Spa
9
Superb
Based on 1,749 verified reviews
Who stays here?
Business
27%
Couple
20%
Family
24%
Group
27%
What guests think
AI-generated summary based on recent guest reviews
Across reviews, Ja Cosmo Hotel and Spa earns praise for its central Old Quarter location and friendly, proactive staff who help with tours and transport, and many guests feel the hotel offers strong value for money compared with other options.
Read moreWas this helpful?
What guests think
Across reviews, Ja Cosmo Hotel and Spa earns praise for its central Old Quarter location and friendly, proactive staff who help with tours and transport, and many guests feel the hotel offers strong value for money compared with other options.
Breakfast is often described as good, with buffet items and made-to-order dishes, though several reviews mention limited variety, freshness issues or crowded seating. Negative feedback clusters around occasional water or hot-water outages, room changes or downgrades on arrival, small or dated rooms, and cooking smells or street noise reaching some floors. Expect a central, service-led stay where location and staff shine more than the building itself.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Facilities are basic; a spa is mentioned with mixed feedback, and elevator service can be slow or obstructed at times.
Related guest reviews
2
David
21 Jul 2023
·
Stayed 5 nights
Positv: Zimmer-Upgrade erhalten Bett bequem Frühstück ist angemessen, nur bei Vollbelegung ist der Frühstücksraum zu klein. Die verantwortliche Dame für das Frühstück ist die professionellste Mitarbeiterin im Hotel. Negativ Sah die Küchenangestellte das Salat-Dressing vorzuberiten, sie schmeckte mit dem Löffel ab, goss das Dressing über den Salat und rührte mit dem zuvor abgelegten Löffen den Salat für die Gäste um Ich zahlte bei Ankunft bar und erhielt eine Quittung, beim der Abreise meinte der Mitarbeiter, ich müsste noch bezahlen, als ich ihm die Quittung zeigte, sagte er, da muss wohl jemand den Betrag nicht registriert haben. Ich sagte nunur"ja, das waren Sie". Jetzt frage ich mich doch, warum dieser Betrag 5 Tage lang nicht in der Kasse auffallen ist? - von Sauberkeit ist nicht zu reden, Toilettendeckel wird beim Putzen gar nicht erst hochgehoben, ich musste immer nachputzen - aus dem Duschabfluss stank es schrecklich nach Urin. - das Zimmer besitzt kein Fenster zum öffnen. - hatte ein Zimmer für zwei Personen, auf dem Balkon gab es nur einen Sessel. Einer musste immer stehen. Den Mitarbeiter Brain auf den fehlenden Sessel angesprochen, meinte er nur "Ich werde mir das überlegen ". - die Hoteleinrichtung ist ohne jeglichen Geschmack zusammen gestellt - wohnte im 11. Stock, vom 1 bis zum 10. Stockwerk ist der Treppenaufgang ziemlich zugestellt, bei Feuer möchte ich dort nicht mit allen Gästen runterrennen müssen. Das Hotel braucht dringt ein gutes Management.
Positv: Zimmer-Upgrade erhalten Bett bequem Frühstück ist angemessen, nur bei Vollbelegung ist der Frühstücksraum zu klein. Die verantwortliche Dame für das Frühstück ist die professionellste Mitarbeiterin im Hotel. Negativ Sah die Küchenangestellte das Salat-Dressing vorzuberiten, sie schmeckte mit dem Löffel ab, goss das Dressing über den Salat und rührte mit dem zuvor abgelegten Löffen den Salat für die Gäste um Ich zahlte bei Ankunft bar und erhielt eine Quittung, beim der Abreise meinte der Mitarbeiter, ich müsste noch bezahlen, als ich ihm die Quittung zeigte, sagte er, da muss wohl jemand den Betrag nicht registriert haben. Ich sagte nunur"ja, das waren Sie". Jetzt frage ich mich doch, warum dieser Betrag 5 Tage lang nicht in der Kasse auffallen ist? - von Sauberkeit ist nicht zu reden, Toilettendeckel wird beim Putzen gar nicht erst hochgehoben, ich musste immer nachputzen - aus dem Duschabfluss stank es schrecklich nach Urin. - das Zimmer besitzt kein Fenster zum öffnen. - hatte ein Zimmer für zwei Personen, auf dem Balkon gab es nur einen Sessel. Einer musste immer stehen. Den Mitarbeiter Brain auf den fehlenden Sessel angesprochen, meinte er nur "Ich werde mir das überlegen ". - die Hoteleinrichtung ist ohne jeglichen Geschmack zusammen gestellt - wohnte im 11. Stock, vom 1 bis zum 10. Stockwerk ist der Treppenaufgang ziemlich zugestellt, bei Feuer möchte ich dort nicht mit allen Gästen runterrennen müssen. Das Hotel braucht dringt ein gutes Management.
10
TuAnh
19 Jun 2023
·
We reserved through Expedia. Although summer power outages are common in VN, Hoan Kiếm district rarely looses power because many government offices are here. The room was comfortable, clean and spacious. Friendly and resourceful staff helped with luggage from car to room. They spoke English fluently and offered great recommendations (and not pushy at all). AC and elevator were fast. Their price for airport shuttle and tours are pretty competitive. Room service staff offered free extra water bottles for our family. They didn’t charge us when our kid broke their yogurt jar. They let us use their microwave for baby food. Nice place to stay if you’d like to explore the authentic Việt culture, food, busy neighborhood, lake, street vendors and night market on foot. Probably not a good fit for someone looking for a world class treatment. We can safely cross the street and walk around with toddlers.
We reserved through Expedia. Although summer power outages are common in VN, Hoan Kiếm district rarely looses power because many government offices are here. The room was comfortable, clean and spacious. Friendly and resourceful staff helped with luggage from car to room. They spoke English fluently and offered great recommendations (and not pushy at all). AC and elevator were fast. Their price for airport shuttle and tours are pretty competitive. Room service staff offered free extra water bottles for our family. They didn’t charge us when our kid broke their yogurt jar. They let us use their microwave for baby food. Nice place to stay if you’d like to explore the authentic Việt culture, food, busy neighborhood, lake, street vendors and night market on foot. Probably not a good fit for someone looking for a world class treatment. We can safely cross the street and walk around with toddlers.
8
Jignesh
29 Aug 2023
·
Stayed 2 nights
Property was good and clean. Close by lake and most of attractions. Hotel staff was also cooperative and helpful. Only thing i missed is swiming pool, gym and breakfast portion was limited.
Property was good and clean. Close by lake and most of attractions. Hotel staff was also cooperative and helpful. Only thing i missed is swiming pool, gym and breakfast portion was limited.
6
Andrei
13 Mar 2023
·
Stayed 2 nights
The location is great and staff very nice. However, the rooms are very small and on the old side. Very morning at 7 am I was woken up but a horrible cooking smell, so pungent that I had to leave my room. Even after I was moved to a different flor, the problem continued. The elevator is absolutely horrific. After waiting for 15 minutes I had to carry my luggage down the stairs from the 8he floor. The cleaning staff blocks it for large periods of time to transport the sheets and don’t understand that others need the elevator. I couldn’t even reach them on the 10th floor because the stair was blocked with sheets and mattresses. Honestly, I wouldn’t bother with this hotel. There are plenty of amazing ones in the area.
The location is great and staff very nice. However, the rooms are very small and on the old side. Very morning at 7 am I was woken up but a horrible cooking smell, so pungent that I had to leave my room. Even after I was moved to a different flor, the problem continued. The elevator is absolutely horrific. After waiting for 15 minutes I had to carry my luggage down the stairs from the 8he floor. The cleaning staff blocks it for large periods of time to transport the sheets and don’t understand that others need the elevator. I couldn’t even reach them on the 10th floor because the stair was blocked with sheets and mattresses. Honestly, I wouldn’t bother with this hotel. There are plenty of amazing ones in the area.
4
JILL
17 Apr 2025
·
Stayed 2 nights
From the very beginning, this hotel was a big fail. Weeks before arrival, I confirmed in an email with the hotel's sales manager that the room would have two beds. Upon arrival, we had to wait for housekeeping staff to separate the bed into two and make them up. "Executive city view" is a joke. The room overlooks the back a bunch of old apartments. Only in the distance can you see two high rise buildings. There was a disturbing black "something" on the shower curtain. Spa personnel were very unfriendly and we went elsewhere. There is not enough seating for breakfast in the dining area. This happened both mornings. I sent a message to the sales manager via Expedia (how we corresponded previously) and received no response. There are many other places to stay in Hanoi. Skip this one.
From the very beginning, this hotel was a big fail. Weeks before arrival, I confirmed in an email with the hotel's sales manager that the room would have two beds. Upon arrival, we had to wait for housekeeping staff to separate the bed into two and make them up. "Executive city view" is a joke. The room overlooks the back a bunch of old apartments. Only in the distance can you see two high rise buildings. There was a disturbing black "something" on the shower curtain. Spa personnel were very unfriendly and we went elsewhere. There is not enough seating for breakfast in the dining area. This happened both mornings. I sent a message to the sales manager via Expedia (how we corresponded previously) and received no response. There are many other places to stay in Hanoi. Skip this one.
10
Sui ling
2 May 2024
·
Stayed 1 night
I was told that something went wrong with the room we had initially booked, so they had to give us a tiny room instead. But the manager had compensated us with 2 free massages. So no complaints’
I was told that something went wrong with the room we had initially booked, so they had to give us a tiny room instead. But the manager had compensated us with 2 free massages. So no complaints’
10
Siwon
27 Jun 2023
·
Stayed 1 night
호안끼엠 근처라 위치는 좋아요. 직원들도 젠틀하고 친절합니다. 여기서 호텔 스파 아로마마사지 받았는데 와이프가 좋다고 하네요. 방도 욕조에 누워서 티비도 볼수있습니다. 단 새벽에 이 근처에서 돌아다니지 마세요. 바이크날치기 있습니다.
호안끼엠 근처라 위치는 좋아요. 직원들도 젠틀하고 친절합니다. 여기서 호텔 스파 아로마마사지 받았는데 와이프가 좋다고 하네요. 방도 욕조에 누워서 티비도 볼수있습니다. 단 새벽에 이 근처에서 돌아다니지 마세요. 바이크날치기 있습니다.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms and common areas clean, but reports of dust, moldy shower curtains, stained bedding, pests, and lingering cooking odors appear across reviews. Intermittent water or hot water outages were also reported.
Related guest reviews
6
David
17 Oct 2023
·
Stayed 4 nights
I selected an early check-in and paid extra, only to find out that I was downgraded to a cheaper room. There was no water during most of day and sporadic hot water when water was available. Complained TV was not working two consecutive days and gave up after that. I suppose that’s what I get for an inexpensive stay. Would not book them again. In fact, I cancelled my return booking.
I selected an early check-in and paid extra, only to find out that I was downgraded to a cheaper room. There was no water during most of day and sporadic hot water when water was available. Complained TV was not working two consecutive days and gave up after that. I suppose that’s what I get for an inexpensive stay. Would not book them again. In fact, I cancelled my return booking.
4
James
9 Oct 2023
·
Stayed 4 nights
Even the staff was nice, the property needed help. They shut off the water without notice, the room phone did not work, and there were electric plugs and night stand on one side of the bed only.
Even the staff was nice, the property needed help. They shut off the water without notice, the room phone did not work, and there were electric plugs and night stand on one side of the bed only.
8
Maik
26 Oct 2024
·
Stayed 3 nights
Die Unterkunft ist in der Innenstadt, nur 5 Minuten vom See entfernt. Der Service ist gut. Die Mitarbeiter des Hotels sind sehr freundlich und hilfsbereit. Das Frühstücksbuffet ist in Ordnung, wenn auch nicht alles immer ganz frisch ist. Die Zimmer sind etwas heruntergekommen, aber nicht schäbig. Im Bad war jedoch eine Schabe. Im großen und ganzen war es für einen kurz Trip nach Hanoi ausreichend.
Die Unterkunft ist in der Innenstadt, nur 5 Minuten vom See entfernt. Der Service ist gut. Die Mitarbeiter des Hotels sind sehr freundlich und hilfsbereit. Das Frühstücksbuffet ist in Ordnung, wenn auch nicht alles immer ganz frisch ist. Die Zimmer sind etwas heruntergekommen, aber nicht schäbig. Im Bad war jedoch eine Schabe. Im großen und ganzen war es für einen kurz Trip nach Hanoi ausreichend.
4
JILL
17 Apr 2025
·
Stayed 2 nights
From the very beginning, this hotel was a big fail. Weeks before arrival, I confirmed in an email with the hotel's sales manager that the room would have two beds. Upon arrival, we had to wait for housekeeping staff to separate the bed into two and make them up. "Executive city view" is a joke. The room overlooks the back a bunch of old apartments. Only in the distance can you see two high rise buildings. There was a disturbing black "something" on the shower curtain. Spa personnel were very unfriendly and we went elsewhere. There is not enough seating for breakfast in the dining area. This happened both mornings. I sent a message to the sales manager via Expedia (how we corresponded previously) and received no response. There are many other places to stay in Hanoi. Skip this one.
From the very beginning, this hotel was a big fail. Weeks before arrival, I confirmed in an email with the hotel's sales manager that the room would have two beds. Upon arrival, we had to wait for housekeeping staff to separate the bed into two and make them up. "Executive city view" is a joke. The room overlooks the back a bunch of old apartments. Only in the distance can you see two high rise buildings. There was a disturbing black "something" on the shower curtain. Spa personnel were very unfriendly and we went elsewhere. There is not enough seating for breakfast in the dining area. This happened both mornings. I sent a message to the sales manager via Expedia (how we corresponded previously) and received no response. There are many other places to stay in Hanoi. Skip this one.
6
Ka Po
8 Dec 2023
·
Stayed 2 nights
位置不錯，步行到還劍湖及老城區大根10分鐘左右，十分方便 酒店所有員工都很有善，有禮，熱情。 可以房間衛生一般，滿佈塵埃，浴簾發霉 重點是沒有熱水洗澡⋯⋯⋯結果，唯有忍一下
位置不錯，步行到還劍湖及老城區大根10分鐘左右，十分方便 酒店所有員工都很有善，有禮，熱情。 可以房間衛生一般，滿佈塵埃，浴簾發霉 重點是沒有熱水洗澡⋯⋯⋯結果，唯有忍一下
10
Cleona
23 Nov 2023
·
Stayed 3 nights
Hotel was good. Clean and large room. Breakfast offered variety. Hotel staff very helpful.
Hotel was good. Clean and large room. Breakfast offered variety. Hotel staff very helpful.
10
Keith
24 Jan 2026
·
Stayed 2 nights
Hotel was perfect for our stay in Hanoi. Centrally located, clean and well appointed. The staff were all exceptionally helpful and made our stay a very enjoyable one. Would stay there again.
Hotel was perfect for our stay in Hanoi. Centrally located, clean and well appointed. The staff were all exceptionally helpful and made our stay a very enjoyable one. Would stay there again.
8
Kwok Wang
5 Oct 2023
·
The hotel itself is a bit dated, with a few furniture being worn out. For instance, the cabinet knobs are missing and the toilet roll holder broke twice, Also, the cleanliness of the bedding is not desirable, with occasional black marks and even blood stains while we have not used them yet. However, the hotel staff are quick to respond to all the issues politely. Finally, one bright spot is that the breakfast is quite good with a few selection and some extra food that can be ordered from the menu for free. Overall, given the low price, it is still a nice hotel with good service.
The hotel itself is a bit dated, with a few furniture being worn out. For instance, the cabinet knobs are missing and the toilet roll holder broke twice, Also, the cleanliness of the bedding is not desirable, with occasional black marks and even blood stains while we have not used them yet. However, the hotel staff are quick to respond to all the issues politely. Finally, one bright spot is that the breakfast is quite good with a few selection and some extra food that can be ordered from the menu for free. Overall, given the low price, it is still a nice hotel with good service.
10
Zulfikar
30 Nov 2025
·
Stayed 2 nights
Great clean room, personable staff, went above and beyond to be helpful. Wonderful breakfast! Overall rating of A++ Excellent!!!
Great clean room, personable staff, went above and beyond to be helpful. Wonderful breakfast! Overall rating of A++ Excellent!!!
4
Kathy
17 Nov 2024
·
Stayed 3 nights
Sorry this place is really dirty, noisy, and old. It’s not what you see on pictures. They also gave my room away and offer me something else saying “ upgrade “ but it’s not! Staff was nice but other than that I would not recommend this place to anyone or can you even call it a 4 star rating! 👎
Sorry this place is really dirty, noisy, and old. It’s not what you see on pictures. They also gave my room away and offer me something else saying “ upgrade “ but it’s not! Staff was nice but other than that I would not recommend this place to anyone or can you even call it a 4 star rating! 👎
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Room experiences vary: some are spacious and comfortable, while others feel small, dark or dated, with firm beds or low showers and occasional noise or odors. Wi-Fi is generally fine, but a few rooms had weak signal or malfunctioning A/C.
Related guest reviews
8
Nell
22 Mar 2025
·
Stayed 4 nights
Kind staff, great location, however things are a little run down. Breakfast buffet wasn’t nice either, better off going out. They offered lots of services as well, but were all priced at double what you could get outside of the hotel. We booked a King bed, but found it was just 2 x double beds put together, so had that ridge in the middle of the bed. Didn’t matter overall, though, as the bed was so huge
Kind staff, great location, however things are a little run down. Breakfast buffet wasn’t nice either, better off going out. They offered lots of services as well, but were all priced at double what you could get outside of the hotel. We booked a King bed, but found it was just 2 x double beds put together, so had that ridge in the middle of the bed. Didn’t matter overall, though, as the bed was so huge
8
Nathaly
1 Dec 2023
·
Stayed 1 night
Personal war super freundlich und hat uns bei allem geholfen. Das Hotel war in einer guten Lage. Die Zimmer waren ein wenig veraltet und wir haben es uns neuer und chiquer/schicker vorgestellt.
Personal war super freundlich und hat uns bei allem geholfen. Das Hotel war in einer guten Lage. Die Zimmer waren ein wenig veraltet und wir haben es uns neuer und chiquer/schicker vorgestellt.
10
Bonnie
11 Feb 2024
·
Stayed 1 night
We stayed 10 nights and Jacosmo was a great choice. The staff and service were wonderful, great buffet breakfast, and location was much better than expected. We loved the spaciousness of our Balcony Jacuzzi Suite, was exactly as pictured. We would not hesitate to stay there again. Great value!!
We stayed 10 nights and Jacosmo was a great choice. The staff and service were wonderful, great buffet breakfast, and location was much better than expected. We loved the spaciousness of our Balcony Jacuzzi Suite, was exactly as pictured. We would not hesitate to stay there again. Great value!!
10
Therese
9 Nov 2023
·
Stayed 4 nights
I think almost everything was good, especially the staff were very sweet and helpful! Breakfast could have had more bread options, and the pillows were a little too thick. Also you could hear a lot from the street outside, but otherwise I can’t complain at all. The AC worked fine and it was a clean room.
I think almost everything was good, especially the staff were very sweet and helpful! Breakfast could have had more bread options, and the pillows were a little too thick. Also you could hear a lot from the street outside, but otherwise I can’t complain at all. The AC worked fine and it was a clean room.
10
Oi
6 May 2023
·
Stayed 5 nights
Wi-Fiの電波が弱かった点以外は特に不満はない。 ただ、ハノイ自体電波が弱いかもしれない。 スタッフの方が親切で、特に困らなかった。 部屋も広く、快適に過ごせた。 旧市街にあるので、観光には便利な立地だと思う。
Wi-Fiの電波が弱かった点以外は特に不満はない。 ただ、ハノイ自体電波が弱いかもしれない。 スタッフの方が親切で、特に困らなかった。 部屋も広く、快適に過ごせた。 旧市街にあるので、観光には便利な立地だと思う。
6
Amanda
13 Sept 2023
·
Stayed 2 nights
Staff was very nice and helpful - super attentive and so nice, and laundry service was quick, but the room was tiny tiny tiny, and very dark. The furniture, walls, bathroom etc were all in need of repair, and the window didn’t shut all the way which made it a bit hard to sleep (Hanoi is loud!). The furniture and walls are all a dark color which gives the room an even smaller feeling and the window was looking out at the wall of the next building (no view and no light). The shower is for very short people (I’m 5’1” and I felt a bit like it was too small for me) and the walls of the bathroom were glass/the door doesn’t really close so you must be ok with sharing all with your travel companion. Breakfast is ok, but not great. We found other Hanoi hotels a bit better for the money.
Staff was very nice and helpful - super attentive and so nice, and laundry service was quick, but the room was tiny tiny tiny, and very dark. The furniture, walls, bathroom etc were all in need of repair, and the window didn’t shut all the way which made it a bit hard to sleep (Hanoi is loud!). The furniture and walls are all a dark color which gives the room an even smaller feeling and the window was looking out at the wall of the next building (no view and no light). The shower is for very short people (I’m 5’1” and I felt a bit like it was too small for me) and the walls of the bathroom were glass/the door doesn’t really close so you must be ok with sharing all with your travel companion. Breakfast is ok, but not great. We found other Hanoi hotels a bit better for the money.
8
John
26 Apr 2023
·
Stayed 2 nights
Room size is okay, and I am not sure if it's qualified to call as junior suite. Nice shower head, but awkward tub to walk in, easy to get slip if you are not careful. In the morning, I was waken up by the cooking smell two days in the row. I was staying in room 902 on the 9th floor, I guessed it was directly above the breakfast kitchen on the ground floor. Staffs were very attentative and tried to please guests.
Room size is okay, and I am not sure if it's qualified to call as junior suite. Nice shower head, but awkward tub to walk in, easy to get slip if you are not careful. In the morning, I was waken up by the cooking smell two days in the row. I was staying in room 902 on the 9th floor, I guessed it was directly above the breakfast kitchen on the ground floor. Staffs were very attentative and tried to please guests.
10
Vinh
5 Aug 2023
·
Stayed 2 nights
Hotel has alot of charm. A little outdated but overall very satisfied. The staff was very helpful and professional! The manager Kim and her staff did a good job taking care of us. Only complaint was our first room the A/C was broken. But they accommodate us and move us to another room. We will be back. Thanks
Hotel has alot of charm. A little outdated but overall very satisfied. The staff was very helpful and professional! The manager Kim and her staff did a good job taking care of us. Only complaint was our first room the A/C was broken. But they accommodate us and move us to another room. We will be back. Thanks
6
Wendy
12 Sept 2023
·
Stayed 1 night
Pro Wonderful team of service staff Breakfast simple but nice Con Booked 2 family city View rooms but not available upon 1st check in. Given rooms with no view. 2nd check in upon return from Sapa given right type of rooms but one room with aircon not working and window ajar due to broken handle.
Pro Wonderful team of service staff Breakfast simple but nice Con Booked 2 family city View rooms but not available upon 1st check in. Given rooms with no view. 2nd check in upon return from Sapa given right type of rooms but one room with aircon not working and window ajar due to broken handle.
8
Gareth
27 Dec 2023
·
Stayed 2 nights
Hotel is in great location with fantastic service. Hotel bed is very firm and we had issues with water supply to the room.
Hotel is in great location with fantastic service. Hotel bed is very firm and we had issues with water supply to the room.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service is widely praised as exceptionally friendly and proactive, with staff arranging tours, transfers and recommendations. A few guests reported operational lapses such as overbooking or downgrades on arrival, slow responses, or billing mistakes.
Related guest reviews
6
David
17 Oct 2023
·
Stayed 4 nights
I selected an early check-in and paid extra, only to find out that I was downgraded to a cheaper room. There was no water during most of day and sporadic hot water when water was available. Complained TV was not working two consecutive days and gave up after that. I suppose that’s what I get for an inexpensive stay. Would not book them again. In fact, I cancelled my return booking.
I selected an early check-in and paid extra, only to find out that I was downgraded to a cheaper room. There was no water during most of day and sporadic hot water when water was available. Complained TV was not working two consecutive days and gave up after that. I suppose that’s what I get for an inexpensive stay. Would not book them again. In fact, I cancelled my return booking.
10
John
24 Oct 2025
·
Stayed 2 nights
Vivian and Laurent at the Reception desk went above and beyond to make us and other guests feel welcome and at home. The hotel owners are fortunate to have such professional, efficient and helpful staff. Vivian went above and beyond to ensure celiac food (gluten free) medical food limitations were addressed. Great hotel location and family room was spacious and not noisy.
Vivian and Laurent at the Reception desk went above and beyond to make us and other guests feel welcome and at home. The hotel owners are fortunate to have such professional, efficient and helpful staff. Vivian went above and beyond to ensure celiac food (gluten free) medical food limitations were addressed. Great hotel location and family room was spacious and not noisy.
4
HIDEKI
12 May 2024
·
Stayed 4 nights
4日間滞在しました。日本人にはお勧めしません。スタッフがロビーや食堂のソファーが彼らの寝るためのベットになっています。朝食の注文を覚えることが出来ず何度も間違えた食べ物が運ばれてきました。チェックアウト時も、クレジットカード事前清算済みも全額要求されました。女性のスタッフ以外は、教育が必要でしょう。価格以下のホテルです。
4日間滞在しました。日本人にはお勧めしません。スタッフがロビーや食堂のソファーが彼らの寝るためのベットになっています。朝食の注文を覚えることが出来ず何度も間違えた食べ物が運ばれてきました。チェックアウト時も、クレジットカード事前清算済みも全額要求されました。女性のスタッフ以外は、教育が必要でしょう。価格以下のホテルです。
10
hong
30 Dec 2024
·
Stayed 4 nights
I highly recommend this hotel to anyone seeking a super convenient location surrounded by shopping and dining options, as well as close to many attractions.The hotel is clean, comfortable, and offers a delicious breakfast to start your day. The front desk staff—Andrew, David, and Michael—are incredibly friendly and provide excellent customer service, ensuring a seamless stay. Additionally, the hotel offers fantastic day tours at great prices, making it easy to explore the area. Overall, this hotel exceeded my expectations, and I wouldn’t hesitate to book here again!
I highly recommend this hotel to anyone seeking a super convenient location surrounded by shopping and dining options, as well as close to many attractions.The hotel is clean, comfortable, and offers a delicious breakfast to start your day. The front desk staff—Andrew, David, and Michael—are incredibly friendly and provide excellent customer service, ensuring a seamless stay. Additionally, the hotel offers fantastic day tours at great prices, making it easy to explore the area. Overall, this hotel exceeded my expectations, and I wouldn’t hesitate to book here again!
10
Charles Ng Ping
25 Jan 2024
·
Stayed 5 nights
The staff, Michael & Brian, the breakfast kitchen staff were all very helpful and friendly. They were accommodating and had good recommendations for lunch and dinner places. Michael also made arrangements for our Halong bay cruise and Ninh Binh tour, airport pick ups. All went smoothly. Nothing to complain. Would highly recommend this place.
The staff, Michael & Brian, the breakfast kitchen staff were all very helpful and friendly. They were accommodating and had good recommendations for lunch and dinner places. Michael also made arrangements for our Halong bay cruise and Ninh Binh tour, airport pick ups. All went smoothly. Nothing to complain. Would highly recommend this place.
10
Keith
24 Jan 2026
·
Stayed 2 nights
Hotel was perfect for our stay in Hanoi. Centrally located, clean and well appointed. The staff were all exceptionally helpful and made our stay a very enjoyable one. Would stay there again.
Hotel was perfect for our stay in Hanoi. Centrally located, clean and well appointed. The staff were all exceptionally helpful and made our stay a very enjoyable one. Would stay there again.
10
Makayla
10 Aug 2023
·
Stayed 1 night
The staff at JaCosmo are absolutely amazing! They made our trip very easy and smooth with transportation and local recommendations.
The staff at JaCosmo are absolutely amazing! They made our trip very easy and smooth with transportation and local recommendations.
6
Wendy
12 Sept 2023
·
Stayed 1 night
Pro Wonderful team of service staff Breakfast simple but nice Con Booked 2 family city View rooms but not available upon 1st check in. Given rooms with no view. 2nd check in upon return from Sapa given right type of rooms but one room with aircon not working and window ajar due to broken handle.
Pro Wonderful team of service staff Breakfast simple but nice Con Booked 2 family city View rooms but not available upon 1st check in. Given rooms with no view. 2nd check in upon return from Sapa given right type of rooms but one room with aircon not working and window ajar due to broken handle.
10
Katrina
13 Jan 2024
·
Stayed 2 nights
Honestly, Brian and Sophia went above and beyond for the two nights that I stayed at the hotel. Sophia booked my flight and coordinated a taxi to the airport for me; and Brian just had outstanding customer service and even gave me a ride on the back of his motorbike to go to an ATM when I needed to get some money. Location was great, breakfast was yummy and fresh, I thoroughly enjoyed my stay. Thank you!!
Honestly, Brian and Sophia went above and beyond for the two nights that I stayed at the hotel. Sophia booked my flight and coordinated a taxi to the airport for me; and Brian just had outstanding customer service and even gave me a ride on the back of his motorbike to go to an ATM when I needed to get some money. Location was great, breakfast was yummy and fresh, I thoroughly enjoyed my stay. Thank you!!
2
Calista
22 Apr 2025
·
Stayed 1 night
We turned up and told our room was not available and that they would put us up in a similar room nearby. It was nothing like the description of the room we were expecting. It seems like this is not the first time it had happened looking at the reviews.
We turned up and told our room was not available and that they would put us up in a similar room nearby. It was nothing like the description of the room we were expecting. It seems like this is not the first time it had happened looking at the reviews.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Central, walkable location near Hoan Kiem Lake and the Old Quarter, close to food, shopping and sights. Handy for airport bus access and day tours.
Related guest reviews
10
Shani
28 Dec 2023
·
Stayed 8 nights
The location is fantastic. The staff were most helpful and friendly. We like our daily breakfast. We love our stay and will come back again.
The location is fantastic. The staff were most helpful and friendly. We like our daily breakfast. We love our stay and will come back again.
10
Jeffrey
9 May 2023
·
Stayed 5 nights
Perfect location in Old Hanoi, everything we needed was within walking distance. Large room for the price and great WiFi. Staff was beyond excellent. Special thanks to Sophia (who helped us book tours) and the doorman/porter. Both were always polite and very helpful. Highly recommend!
Perfect location in Old Hanoi, everything we needed was within walking distance. Large room for the price and great WiFi. Staff was beyond excellent. Special thanks to Sophia (who helped us book tours) and the doorman/porter. Both were always polite and very helpful. Highly recommend!
10
N
9 Aug 2023
·
Stayed 1 night
Handy for shopping round the old quarter
Handy for shopping round the old quarter
10
Sarah
2 Dec 2023
·
Stayed 3 nights
Great little hotel in the centre of Hanoi, convenient for visiting the city. Comfortable beds and absolutely wonderful staff. Shout out to Richard, Brian and Henry who worked tirelessly to make sure that our stay was great. They sorted loads of stuff out for us, booked airport taxis and a wonderful cruise in Ha Long bay for a lower price than we could have got elsewhere. Richards recommendations for places to visit and eat were spot on. We stayed in 2 different rooms, a double standard room before our cruise and a family room after. The family room was much nicer, I guess some rooms could do with updating but the great service, location and really good price made it faultless in our eyes.
Great little hotel in the centre of Hanoi, convenient for visiting the city. Comfortable beds and absolutely wonderful staff. Shout out to Richard, Brian and Henry who worked tirelessly to make sure that our stay was great. They sorted loads of stuff out for us, booked airport taxis and a wonderful cruise in Ha Long bay for a lower price than we could have got elsewhere. Richards recommendations for places to visit and eat were spot on. We stayed in 2 different rooms, a double standard room before our cruise and a family room after. The family room was much nicer, I guess some rooms could do with updating but the great service, location and really good price made it faultless in our eyes.
10
hong
30 Dec 2024
·
Stayed 4 nights
I highly recommend this hotel to anyone seeking a super convenient location surrounded by shopping and dining options, as well as close to many attractions.The hotel is clean, comfortable, and offers a delicious breakfast to start your day. The front desk staff—Andrew, David, and Michael—are incredibly friendly and provide excellent customer service, ensuring a seamless stay. Additionally, the hotel offers fantastic day tours at great prices, making it easy to explore the area. Overall, this hotel exceeded my expectations, and I wouldn’t hesitate to book here again!
I highly recommend this hotel to anyone seeking a super convenient location surrounded by shopping and dining options, as well as close to many attractions.The hotel is clean, comfortable, and offers a delicious breakfast to start your day. The front desk staff—Andrew, David, and Michael—are incredibly friendly and provide excellent customer service, ensuring a seamless stay. Additionally, the hotel offers fantastic day tours at great prices, making it easy to explore the area. Overall, this hotel exceeded my expectations, and I wouldn’t hesitate to book here again!
10
Daniel
18 Sept 2023
·
Stayed 5 nights
Great room and great location in the old city next to hoan kiem lake. Many great food options in the area. Staff are very helpfully and attending to all needs. Will definitely stay here again next time I'm in Hanoi.
Great room and great location in the old city next to hoan kiem lake. Many great food options in the area. Staff are very helpfully and attending to all needs. Will definitely stay here again next time I'm in Hanoi.
10
David
16 Jun 2025
·
Stayed 4 nights
Very comfortable, great location
Very comfortable, great location
10
Keith
24 Jan 2026
·
Stayed 2 nights
Hotel was perfect for our stay in Hanoi. Centrally located, clean and well appointed. The staff were all exceptionally helpful and made our stay a very enjoyable one. Would stay there again.
Hotel was perfect for our stay in Hanoi. Centrally located, clean and well appointed. The staff were all exceptionally helpful and made our stay a very enjoyable one. Would stay there again.
10
John
31 Oct 2023
·
Stayed 3 nights
Nice comfortable room in excellent location. A few minutes walk to the old centre of Hanoi. Breakfast was good. The hotel staff were ever so friendly and helpful. I would definitely stay at this hotel again.
Nice comfortable room in excellent location. A few minutes walk to the old centre of Hanoi. Breakfast was good. The hotel staff were ever so friendly and helpful. I would definitely stay at this hotel again.
10
Scarlet
20 Mar 2025
·
Stayed 2 nights
We loved our stay here. The hotel is beautiful & our room was great. The staff were so friendly & helpful. The location was perfect, so close to great food spots.
We loved our stay here. The hotel is beautiful & our room was great. The staff were so friendly & helpful. The location was perfect, so close to great food spots.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast is often tasty with a decent buffet and made-to-order items, but several reviews note limited variety, freshness issues, or not enough seating at busy times.
Related guest reviews
4
Helene
17 Apr 2023
·
Stayed 4 nights
Nous avions reservé une suite junior pour 4 nuits. Nous nous rendons compte que la chambre qui nous a été attribuée est une chambre deluxe donc avec un prix inférieur que la suite junior. J'ai du expliquer a plusieurs reprises, à deux personnes différentes que nous étions entrain de payer pour une chambre suite junior. Apres quelques conversations, nous avons finalement eu une facture avec le prix exact. Nous étions au 9ème étage. Tous les matins nous nous sommes fait réveillé par une odeur de gras/oignons qui embaumait la pièce. Après réclamation, et excuse du personnel, la personne m'a dit que le problème arrivait au 8eme et au 9ème étage. On nous a changé de chambre, au 4ème, et le problème persistait en 2 fois plus longtemps. Nous avons donc eu une chambre avec la même odeur, sans double vitrage, avec un évier et une climatisation faisant un gros bruit. Et nous entendions quand nos voisins prennaient une douche. Il y a avait des taches d'humidité sur le plafond. Le lit est confortable, et la pression de la douche est importante avec eau chaude. Nous avons eu une réduction sur hotel.com (124 euros au lieu de 308 euros). Mais le prix ne vaut pas la chambre. Le petit déjeuner est correct, mais le chaud est froid à 9h du matin. Manger du bacon froid, ce n'est pas le top. L'emplacement est super, le personnel est très accueillant, et les serviettes sont changées tous les jours.
Nous avions reservé une suite junior pour 4 nuits. Nous nous rendons compte que la chambre qui nous a été attribuée est une chambre deluxe donc avec un prix inférieur que la suite junior. J'ai du expliquer a plusieurs reprises, à deux personnes différentes que nous étions entrain de payer pour une chambre suite junior. Apres quelques conversations, nous avons finalement eu une facture avec le prix exact. Nous étions au 9ème étage. Tous les matins nous nous sommes fait réveillé par une odeur de gras/oignons qui embaumait la pièce. Après réclamation, et excuse du personnel, la personne m'a dit que le problème arrivait au 8eme et au 9ème étage. On nous a changé de chambre, au 4ème, et le problème persistait en 2 fois plus longtemps. Nous avons donc eu une chambre avec la même odeur, sans double vitrage, avec un évier et une climatisation faisant un gros bruit. Et nous entendions quand nos voisins prennaient une douche. Il y a avait des taches d'humidité sur le plafond. Le lit est confortable, et la pression de la douche est importante avec eau chaude. Nous avons eu une réduction sur hotel.com (124 euros au lieu de 308 euros). Mais le prix ne vaut pas la chambre. Le petit déjeuner est correct, mais le chaud est froid à 9h du matin. Manger du bacon froid, ce n'est pas le top. L'emplacement est super, le personnel est très accueillant, et les serviettes sont changées tous les jours.
8
Nell
22 Mar 2025
·
Stayed 4 nights
Kind staff, great location, however things are a little run down. Breakfast buffet wasn’t nice either, better off going out. They offered lots of services as well, but were all priced at double what you could get outside of the hotel. We booked a King bed, but found it was just 2 x double beds put together, so had that ridge in the middle of the bed. Didn’t matter overall, though, as the bed was so huge
Kind staff, great location, however things are a little run down. Breakfast buffet wasn’t nice either, better off going out. They offered lots of services as well, but were all priced at double what you could get outside of the hotel. We booked a King bed, but found it was just 2 x double beds put together, so had that ridge in the middle of the bed. Didn’t matter overall, though, as the bed was so huge
8
Jignesh
29 Aug 2023
·
Stayed 2 nights
Property was good and clean. Close by lake and most of attractions. Hotel staff was also cooperative and helpful. Only thing i missed is swiming pool, gym and breakfast portion was limited.
Property was good and clean. Close by lake and most of attractions. Hotel staff was also cooperative and helpful. Only thing i missed is swiming pool, gym and breakfast portion was limited.
10
Mat
13 Aug 2025
·
Stayed 2 nights
ホテルのスタッフの方々が皆さんどなたもとても感じが良く、お部屋も広く、清潔でした。 空調もちょうど良く、朝食もおかゆや果物などバラエティーに富んでいて美味しかったです。 ベッドはちょうど良い硬さでした。 旧市街のすぐ近くなので歩いてでかけることができましたし、ハロン湾ツアーもホテルまで迎えにきてくれました。 Wi-Fiも完備されていました。 空港の行き帰りもフライトに合わせて送迎頂き（7人乗り35USD）初めてのベトナムでしたが、安心して行けました。 スタッフさん達の笑顔や声かけが本当に爽やかで幸せな気分になりました。ありがとうございました😊
ホテルのスタッフの方々が皆さんどなたもとても感じが良く、お部屋も広く、清潔でした。 空調もちょうど良く、朝食もおかゆや果物などバラエティーに富んでいて美味しかったです。 ベッドはちょうど良い硬さでした。 旧市街のすぐ近くなので歩いてでかけることができましたし、ハロン湾ツアーもホテルまで迎えにきてくれました。 Wi-Fiも完備されていました。 空港の行き帰りもフライトに合わせて送迎頂き（7人乗り35USD）初めてのベトナムでしたが、安心して行けました。 スタッフさん達の笑顔や声かけが本当に爽やかで幸せな気分になりました。ありがとうございました😊
10
hong
30 Dec 2024
·
Stayed 4 nights
I highly recommend this hotel to anyone seeking a super convenient location surrounded by shopping and dining options, as well as close to many attractions.The hotel is clean, comfortable, and offers a delicious breakfast to start your day. The front desk staff—Andrew, David, and Michael—are incredibly friendly and provide excellent customer service, ensuring a seamless stay. Additionally, the hotel offers fantastic day tours at great prices, making it easy to explore the area. Overall, this hotel exceeded my expectations, and I wouldn’t hesitate to book here again!
I highly recommend this hotel to anyone seeking a super convenient location surrounded by shopping and dining options, as well as close to many attractions.The hotel is clean, comfortable, and offers a delicious breakfast to start your day. The front desk staff—Andrew, David, and Michael—are incredibly friendly and provide excellent customer service, ensuring a seamless stay. Additionally, the hotel offers fantastic day tours at great prices, making it easy to explore the area. Overall, this hotel exceeded my expectations, and I wouldn’t hesitate to book here again!
4
JILL
17 Apr 2025
·
Stayed 2 nights
From the very beginning, this hotel was a big fail. Weeks before arrival, I confirmed in an email with the hotel's sales manager that the room would have two beds. Upon arrival, we had to wait for housekeeping staff to separate the bed into two and make them up. "Executive city view" is a joke. The room overlooks the back a bunch of old apartments. Only in the distance can you see two high rise buildings. There was a disturbing black "something" on the shower curtain. Spa personnel were very unfriendly and we went elsewhere. There is not enough seating for breakfast in the dining area. This happened both mornings. I sent a message to the sales manager via Expedia (how we corresponded previously) and received no response. There are many other places to stay in Hanoi. Skip this one.
From the very beginning, this hotel was a big fail. Weeks before arrival, I confirmed in an email with the hotel's sales manager that the room would have two beds. Upon arrival, we had to wait for housekeeping staff to separate the bed into two and make them up. "Executive city view" is a joke. The room overlooks the back a bunch of old apartments. Only in the distance can you see two high rise buildings. There was a disturbing black "something" on the shower curtain. Spa personnel were very unfriendly and we went elsewhere. There is not enough seating for breakfast in the dining area. This happened both mornings. I sent a message to the sales manager via Expedia (how we corresponded previously) and received no response. There are many other places to stay in Hanoi. Skip this one.
10
Lily
7 Jul 2023
·
Stayed 3 nights
This hotel was very nice, clean, super good location close to everything. The service was exceptional. The breakfast was yummy and we love that we can order hot food like pho and eggs made fresh. The staff was amazing, everyone was very helpful, respectful and care trying to accommodate us and made us feel comfortable. Thank you for such a nice experience
This hotel was very nice, clean, super good location close to everything. The service was exceptional. The breakfast was yummy and we love that we can order hot food like pho and eggs made fresh. The staff was amazing, everyone was very helpful, respectful and care trying to accommodate us and made us feel comfortable. Thank you for such a nice experience
10
Cleona
23 Nov 2023
·
Stayed 3 nights
Hotel was good. Clean and large room. Breakfast offered variety. Hotel staff very helpful.
Hotel was good. Clean and large room. Breakfast offered variety. Hotel staff very helpful.
8
Louie
18 Oct 2023
·
Stayed 3 nights
Brian at the front desk was very helpful and the breakfast and coffee was excellent.
Brian at the front desk was very helpful and the breakfast and coffee was excellent.
10
Zulfikar
30 Nov 2025
·
Stayed 2 nights
Great clean room, personable staff, went above and beyond to be helpful. Wonderful breakfast! Overall rating of A++ Excellent!!!
Great clean room, personable staff, went above and beyond to be helpful. Wonderful breakfast! Overall rating of A++ Excellent!!!
Was this helpful?
AI-generated summary based on recent guest reviews
6
john
17 Jul 2026
·
Stayed 3 nights
Fantastic staff. But the facilities are a bit worn, tis doesnt show up in pictures.A/c noisy. I moght expect more for. 4. star hotel.
Fantastic staff. But the facilities are a bit worn, tis doesnt show up in pictures.A/c noisy. I moght expect more for. 4. star hotel.
6
Johnny Van
16 Jul 2026
·
Stayed 3 nights
The hotel is old, small, but room are spacious. However, the sound isolation is not good and you can hear the cleaner outside in the morning. It has only 1 elevator so can takes time to get up when the most crowded hour. Location is though superb.
The hotel is old, small, but room are spacious. However, the sound isolation is not good and you can hear the cleaner outside in the morning. It has only 1 elevator so can takes time to get up when the most crowded hour. Location is though superb.
6
Johnny Van
11 Jul 2026
·
Stayed 2 nights
The location of the hotel is very good and the employees were very helpful. However, the rooms wer old, bed is hard and overall not the quality I will call a 4-star hotel. At best 3-star. Another thing is the elevator. They only have 1 elevator and it is used by the cleaner etc. So a lot of traffic in the morning. A lot of stuff like bedsheets, towels etc were stacked around 9.th floor. Made it difficult using the stairs, but of course possible. The rooms are not soundproof and you can hear the cleaner talk to each other. Its kind of annoying in the morning. In general, nice stuff, but the quality not within our requirement.
The location of the hotel is very good and the employees were very helpful. However, the rooms wer old, bed is hard and overall not the quality I will call a 4-star hotel. At best 3-star. Another thing is the elevator. They only have 1 elevator and it is used by the cleaner etc. So a lot of traffic in the morning. A lot of stuff like bedsheets, towels etc were stacked around 9.th floor. Made it difficult using the stairs, but of course possible. The rooms are not soundproof and you can hear the cleaner talk to each other. Its kind of annoying in the morning. In general, nice stuff, but the quality not within our requirement.
10
Eran
26 Jun 2026
·
Stayed 2 nights
Great location at old town. The windows are good enough to block the street. The staff was very helpful and spoke great English. Breakfast was rich and delicious.
Great location at old town. The windows are good enough to block the street. The staff was very helpful and spoke great English. Breakfast was rich and delicious.
8
Chris
3 Jun 2026
·
Stayed 2 nights
To- location for a tourist! A bit dated and breakfast is just ok but staff very friendly and helpful. Good value.
To- location for a tourist! A bit dated and breakfast is just ok but staff very friendly and helpful. Good value.
FAQs about Ja Cosmo Hotel and Spa
Is parking available at the property?
Free self-parking is available on-site, but it is limited. Valet parking services are also offered.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available daily from 6:30 AM to 10:00 AM for a fee of approximately VND 100,000 for adults and VND 50,000 for children.
Does the property allow pets?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is at 2:00 PM and check-out is at 12:00 PM. Late check-out is available for a fee of VND 520,000, subject to availability.
Are airport shuttle services available?
Airport shuttle services are available for a fee of VND 446,000 per vehicle (one way). Guests must contact the property 24 hours prior to arrival to arrange the transfer.
What accessibility features does the property offer?
The property features elevators and step-free entrances, making it accessible for guests with disabilities. Wheelchair-accessible facilities are available in public areas and rooms.
What is the location of the property in relation to key landmarks?
The property is centrally located in Hanoi, just a 3-minute walk from Hoan Kiem Lake and 8 minutes by foot from Hanoi Old Town Night Market. It is also 0.5 mi from Hanoi Opera House and 0.6 mi from St. Joseph's Cathedral of Hanoi.
What are the policies for guests staying with children?
One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
Rollaway beds are available for a fee of VND 250,000 per day. Advance request or confirmation may be required.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-24: NO DATA
- 2026-10-25: NO DATA
- 2026-10-26: NO DATA
- 2026-10-27: 93.93318646850587USD
- 2026-10-28: 62.419530213928226USD
- 2026-10-29: 53.01618650360108USD
- 2026-10-30: 78.35026472778321USD
- 2026-10-31: 87.75546334838867USD
- 2026-11-01: 124.0799490814209USD
- 2026-11-02: 94.03898473815919USD
- 2026-11-03: 81.57996270141602USD
- 2026-11-04: 81.55943901672364USD
- 2026-11-05: 115.87686908874512USD
- 2026-11-06: 87.75546334838867USD
- 2026-11-07: 78.43973636779785USD
- 2026-11-08: 72.20033961791992USD
- 2026-11-09: 81.55943901672364USD
- 2026-11-10: 81.55943901672364USD
- 2026-11-11: 113.07995502014161USD
- 2026-11-12: 124.90200770568849USD
- 2026-11-13: 100.27838148803711USD
- 2026-11-14: 116.87118647766114USD
- 2026-11-15: 94.03898473815919USD
- 2026-11-16: 93.99106479797364USD
- 2026-11-17: 81.55943901672364USD
- 2026-11-18: 81.55943901672364USD
- 2026-11-19: 81.55943901672364USD
- 2026-11-20: NO DATA
- 2026-11-21: 78.43973636779785USD
- 2026-11-22: 94.03898473815919USD
- 2026-11-23: 94.06813332824707USD
- 2026-11-24: 81.55943901672364USD
- 2026-11-25: 94.03898473815919USD
- 2026-11-26: 81.51985335083009USD
- 2026-11-27: 87.79883576660157USD
- 2026-11-28: 87.79883576660157USD
- 2026-11-29: 115.87686908874512USD
- 2026-11-30: 81.55943901672364USD
- 2026-12-01: 81.58606595458984USD
- 2026-12-02: 81.57996270141602USD
- 2026-12-03: 81.55943901672364USD
- 2026-12-04: 87.79883576660157USD
- 2026-12-05: 87.75546334838867USD
- 2026-12-06: 81.55943901672364USD
- 2026-12-07: 81.55943901672364USD
- 2026-12-08: 81.58606595458984USD
- 2026-12-09: 70.72776310424806USD
- 2026-12-10: 70.7487227355957USD
- 2026-12-11: 81.2399670501709USD
- 2026-12-12: 76.13831413879394USD
- 2026-12-13: 70.64449729309082USD
- 2026-12-14: 70.7487227355957USD
- 2026-12-15: 70.72776310424806USD
- 2026-12-16: 70.72776310424806USD
- 2026-12-17: 70.7487227355957USD
- 2026-12-18: 76.1610175567627USD
- 2026-12-19: 86.9601598815918USD
- 2026-12-20: 75.46996517639161USD
- 2026-12-21: 90.8499580230713USD
- 2026-12-22: 98.10995718078614USD
- 2026-12-23: 90.8499580230713USD
- 2026-12-24: 90.8499580230713USD
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
- One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Fee for buffet breakfast: approximately VND 100000 for adults and VND 50000 for children
- Airport shuttle fee: VND 446000 per vehicle (one way)
- Late check-out fee: VND 520000 (subject to availability)
- Rollaway bed fee: VND 250000.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Room service
Valet parking
Tour desk
Dry cleaning
Services
Tour desk
Dry cleaning
Housekeeping
Currency exchange
Safe-deposit box
Bicycle rental
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Lockers Available
General
Room service
Non-smoking rooms
Massage
Spa & wellness centre
Body treatments
Facial treatments
Family room
Parking
Parking
Airport shuttle
Valet parking
Electric car charging station
Parking (Limited)
Internet
Free wi-fi