M Resort & Hotel Kuala Lumpur

Very nice property. Very kid friendly. Good buffet. Great pool and gym (which is small but feels like a high end gym). Great service. Food options are good but not great. And it is expensive for food on site. It’s a little hard to get off the resort. Traffic can be bad, but it is a short Grab to the train station.

The facility area, such as the swimming pool and kids club, was interesting. However, during my stay, the water in the swimming pool was quite cloudy.

Comfortable beds, clean room, good pool

An “oasis” in the city. Accomodative and pleasant reception representative. Appreciate to look into parking space availability.

Nice room got free upgrade because standard room already full. Friendly staff. Delicious food. Good ballroom for conference. Just open carpark infront of hotel, have valet services & multilevel parking a bit far but got buggy services also.

It is nice stay to stay. Will repeat again later. Breakfast many varieties and delicious. My daughter OKU get free for breakfast, so thoughtful. Pool has slide for kids and adults. Fast and best. But when going down slide for adult suggest to have colour to differentiate depth 2m and 1.3m. Kids playroom big and nice. Suggest the door to have lock. Not automatic open when people pass by. Afraid special kids will go out by themselves. And the activities such as beads if it was free, it is nice. For snooker, if it is free, more better. Overall satisfied due to the service, beautiful place and clean.

My husband and I stayed for 4 days. The hotel is peaceful, not noisy and has large open spaces. The buffet breakfast was excellent except for the croissants which were soggy not light and crispy. The swimming pool was beautiful in a resort style setting, a lap pool but not very deep. The room was clean and very comfortable. The highlight of our stay was the superb fine-dining at thai Fine-Dining Restaurant called GAI by Chef Darren Chia. Truly a first-class restaurant with attentive service and good wines. We'll return to that restaurant next time we're in KL.

Very nice resort in the city concept. Love the modern design and resort vibes. We enjoyed our stay, but 50/50 to come back 😅 ✅︎Pros :- -Friendly security guards, concierge, buggy driver, reception employees. -Beautiful lobby but not beautiful when there is too many people :( -Nice modern room -Love the bathroom with vanity mirror with light -Comfortable bed but pillows too soft (?) -Management very thoughtful for giving us complimentary cake (for our anniversary and 2 Nov babies birthdays) Thank you! -Wide selection of breakfast spread, all yummy! Teh tarik need to be less sweet though, but it's OK! -Love the pool design and slide ❌Cons (And much needed attention and improvement) :- -Hot location for government events (?) -AVOID the weekend holiday crowd, the queue will be VERY LONG. The lobby will be crowded with cars as well -Advisable to call the hotel to check if you prefer a chill vibe holiday, otherwise hotel is super-super crowded at every inch of the corner when there is a government/corporate/wedding events. - LIFTS : Long wait to go down even if you are on 1st floor, especially during peak period (We went at 1140 and 1208 and finally reached level G). Lifts are full and people are inconsiderate towards families with babies with strollers. -Improve the pool cleaning and maintenance (the water is super murky for 2days) -Improve/train the restaurant employees to be more friendly Repeat stay? 50/50 (Yes during weekdays, NO during weekend/holidays)

The chef for breakfast is too slow, queue for 15minutes juat to get an omelette. Late to top up foods. And little food variation. Parking lot far from hotel and need to walk everytime although there is shuttle available, need to go counter ask for shuttle, troublesome. Room is clean, kids area and swimming pool are ok.

New and nice. But pool need maintenance. Kids cut their leg during swimming in adults pool

Pros: Good breakfast spread at Fairway Coffee House and food options are changed everyday. Family friendly hotel with a pool for children and a Kids Club. Liked the hotel location as I prefer staying outside the city although i think it's more accessible by car but Grab ride and food was easy. Cons: Really need to improve on the cleanliness of the room. The floors were dusty especially in the corners and area under the desk and tv console. Shower area had grime collected in corners and in between tiles. Also, I booked a Superior Pool room but the room assigned to me was facing the roof of the hotel lobby. Not sure if this was because I requested to be on the same floor as my friends but definitely was not informed during my online enquiry and check-in at the hotel. I believe there's a price difference for the pool facing rooms which I paid for.

New clean hotel. Great staff and amenities. Hotel is less than year old. Definitely would stay again.

Clean and new hotel. Inconvenient as there is nothing around the vicinity, not even convenience store hence to get around, will definitely need to call for transport. Other than that, the hotel is spacious, new and clean. Good variety in the hotel breakfast buffet too..

The facility area, such as the swimming pool and kids club, was interesting. However, during my stay, the water in the swimming pool was quite cloudy.

很乾淨

Room was clean and good

The room cleaning is always missing something... soap, towels, etc. inconsistent cleaning up.

Everything was great. Except that there are guest who might be smoking in their room (even though it is a non smoking hotel). We could smell it in our room.

Excellent hotel, very clean, good facilities

Very nice resort in the city concept. Love the modern design and resort vibes. We enjoyed our stay, but 50/50 to come back 😅 ✅︎Pros :- -Friendly security guards, concierge, buggy driver, reception employees. -Beautiful lobby but not beautiful when there is too many people :( -Nice modern room -Love the bathroom with vanity mirror with light -Comfortable bed but pillows too soft (?) -Management very thoughtful for giving us complimentary cake (for our anniversary and 2 Nov babies birthdays) Thank you! -Wide selection of breakfast spread, all yummy! Teh tarik need to be less sweet though, but it's OK! -Love the pool design and slide ❌Cons (And much needed attention and improvement) :- -Hot location for government events (?) -AVOID the weekend holiday crowd, the queue will be VERY LONG. The lobby will be crowded with cars as well -Advisable to call the hotel to check if you prefer a chill vibe holiday, otherwise hotel is super-super crowded at every inch of the corner when there is a government/corporate/wedding events. - LIFTS : Long wait to go down even if you are on 1st floor, especially during peak period (We went at 1140 and 1208 and finally reached level G). Lifts are full and people are inconsiderate towards families with babies with strollers. -Improve the pool cleaning and maintenance (the water is super murky for 2days) -Improve/train the restaurant employees to be more friendly Repeat stay? 50/50 (Yes during weekdays, NO during weekend/holidays)

Pros: Good breakfast spread at Fairway Coffee House and food options are changed everyday. Family friendly hotel with a pool for children and a Kids Club. Liked the hotel location as I prefer staying outside the city although i think it's more accessible by car but Grab ride and food was easy. Cons: Really need to improve on the cleanliness of the room. The floors were dusty especially in the corners and area under the desk and tv console. Shower area had grime collected in corners and in between tiles. Also, I booked a Superior Pool room but the room assigned to me was facing the roof of the hotel lobby. Not sure if this was because I requested to be on the same floor as my friends but definitely was not informed during my online enquiry and check-in at the hotel. I believe there's a price difference for the pool facing rooms which I paid for.

Stylish, new hotel in Kuala Lumpur near the Phileo Damansara offices. The rooms are clean and spacious with all the amenities you need. Recommended stay.

Rommet var veldig fint, meget romslig og behagelig. Det som trekker litt ned er at fellesområdene ved bassenget kan føles overcrowded runt høysesong, det er da få steder for voksne uten barn og være på uten at det er masse barn i nærheten. Utenfor høysesong er fasilitetene veldig fine.

Comfortable beds, clean room, good pool

The room isclean and well designed. It would nice to have s convenient store within the resort.

We really enjoyed our stay at Executive Suite at M Resort 😁

Service was ok. For a five star experience it should be better. Hard beds and ok view from the room. Breakfast was fine. Not much vegetables.

The Hotel is a horror experience when it comes to check-in, took the team more than 1 hour to check in. And very very poor service!! I don't meet any hotel staff greeting to me and they don't even look at you like you are visible. All Staffs aren’t friendly Poor sound insulation in room. I can hear the toilet flushing all the day even midnight. Parking is far from the building, had heavy bags but there was no buggy on site or when the staff saw, no action was taken. Not value for money at all,It's first and last to stay this terrible hotel! 5 star hotel but 1 star service!

Beautiful hotel. My room was on the 3rd floor and didn’t have a great view but the room was beautifully furnished. Friendly concierge.

Modern and clean room, although on a smaller side

The hotel got nice hangout place around the pool. The breakfast menu was superb. However, I had very bad experienced during check-in because of the heavy departure (Public Holiday). We register at 2pm. The staff said they will call once the room is ready. It was 3pm, yet no one is calling. Then we need to face the long queue just to ask if the room was ready. So sad, it was still not. We managed to get the room access card after 2 times calling the reception (the queue was so long and slow moving). Thanks to the helpful staff. The saddest part is when my luggage arrived at the room, the handle part was broken. Overall, everything was good.

The check in and check out process was instant.

Worst 5-Stars hotel ever! Staffs lack of training and knowledge. Check in on 25th December, started my line to queue at 4pm. Done my check in after an hour of waiting at 5pm. Reason given was heavy arrival which is unacceptable because it's not their first day operating as a hospitality. My anniversary flower was left at the concierge and I requested them to send to my room but they say have to be at night because bellboys are not available, which is 4 hours apart, just ridiculous. At night I requested a bucket of ice and bottles of waters from the phone. They sent a staff with very rude attitude and I fully condemn this in a hospitality industry and a 5-stars hotel. He passed me the bucket of ice and the bottles of waters straightaway requested :" Can I have the empty one?" And I thought he was referring to the empty bottles so i get him the empty bottles but he started to be impatient and asked me "Can I come in?" With a bad tone. When i replied yes, he just furiously come into my room and get the empty bucket and leave but never forget to slam my room door. I felt really offended and disrespected but i chose to leave it cause I do not want to ruin my mood because of the service. Hope the general manager can have a look into this matter.

Arrived 12 midnight. Nothing was open as did feel like a beer and watch football if on. Went to find local place near by and no taxi at the hotel at anytime. Advised I had to use Grab. Did not have the app. The concierge did a great job ordering me a cab on his own phone. Signage to lifts and to toilet in lobby area very poor. Same when u exit lift no signage to reception.

I recently stayed at M Resort Hotel in PJ and, unfortunately, my experience was far from what I expected from a 5-star establishment. Upon arrival, the check-in process was extremely disappointing—I had to queue for 45 minutes, only to be informed that my room was not ready. This level of service is unacceptable for a hotel of this caliber. Additionally, the breakfast experience left much to be desired. Guests were required to queue again, which further added to the frustration of the stay. There were no positive aspects that stood out during my time at the hotel, making the overall experience quite negative. Given these issues, I would rate my stay as 1 star. I hope the management takes these concerns seriously and works on improving their service to meet the expectations of their guests.

Everything was great! The breakfast was incredible with a variety of ethnic foods. Any requests were addressed immediately by all the very attentive staff!

The Hotel is a horror experience when it comes to check-in, took the team more than 1 hour to check in. And very very poor service!! I don't meet any hotel staff greeting to me and they don't even look at you like you are visible. All Staffs aren’t friendly Poor sound insulation in room. I can hear the toilet flushing all the day even midnight. Parking is far from the building, had heavy bags but there was no buggy on site or when the staff saw, no action was taken. Not value for money at all,It's first and last to stay this terrible hotel! 5 star hotel but 1 star service!

It is a beautiful property but sorely lacking in service. We checked in and since it was prepaid, it was quick which was nice because it was close to midnight. Hotels usually get a credit card for incidentals, right? Well they didn't and so we had to pay each time we ate or drank in any of the food outlets. This was inconvenient. I broached it the next day but was met with a defensive stance. Oh well...

Arrived very early, but clerk very cordially checked me in hours before normal check-in time

Very friendly staff. Clean environment.

Very nice property. Very kid friendly. Good buffet. Great pool and gym (which is small but feels like a high end gym). Great service. Food options are good but not great. And it is expensive for food on site. It’s a little hard to get off the resort. Traffic can be bad, but it is a short Grab to the train station.

Clean and new hotel. Inconvenient as there is nothing around the vicinity, not even convenience store hence to get around, will definitely need to call for transport. Other than that, the hotel is spacious, new and clean. Good variety in the hotel breakfast buffet too..

I enjoyed staying in the resort. It’s near to many shopping areas with a short ride on grab or taxi. Not sure if you have a shuttle but it would be nice if there is a shuttle to a nearby shopping area. I didn’t have a lot of time to explore cos was on business trip . the concierge reception staff were all very helpful and nice.

A little out of reach to central due to lack of transportation.

An “oasis” in the city. Accomodative and pleasant reception representative. Appreciate to look into parking space availability.

The hotel is very nice, clean, nice staff. But a little far from everything, but if you like a quiet area, and golf. This is the best place to stay. If most of your tour will be in the city center, this is not for you.

Good location Serene, urban resort despite just off a busy highway. Great hospitality- friendly and helpful staff

We stayed for two nights in an executive suite room. The hotel is new, grand and elegant. The room ambient is pretty pleasant. We were celebrating our anniversary and the hotel provided free decoration and a chocolate cake as a gift. The minibar is free and a plate of fresh fruits was provided. All the staff is very friendly and helpful, greeting you every seconds when they met you. Good hospitality! The hotel location is actually very strategic, just besides the SPRINT highway. About 15 mins drive to shopping mall like Paradigm, Midvalley, The Curve etc. If you dislike big city hassle, then this hotel might be your great choice for short getaway. There is a MRT station nearby. Here comes the downsides. (1) Breakfast spread is not as good as expected. Taste is quite bland for a simple dish like mee goreng mamak. We took our breakfast in the Fairway Coffee House for one day while another day at the Executive Lounge. Huge disappointment at the Lounge because the buffet spread is not as good compared to the Coffee House & the food was cold especially the pastries. (2) Parking is not pleasant because the roofed parking is located at another multi storey building with quite a distance, but they do provide buggy service upon request. The nearest open area parking is without roof. (3) Kids playroom should limit number of visitors with booking & also set an age limit for entrance to the slides. Its so packed especially during school holiday season.

Very nice hotel, staff extremely helpful and attentive. Was a little further out of the city than I expected but was still a nice place to stay

The restaurant staffs were very helpful and friendly. Unfortunately no close shops nearby within walking distance.

Very nice property. Very kid friendly. Good buffet. Great pool and gym (which is small but feels like a high end gym). Great service. Food options are good but not great. And it is expensive for food on site. It’s a little hard to get off the resort. Traffic can be bad, but it is a short Grab to the train station.

Broad lobby with smell cintrolled. Breakfast had many stations. Egg, noodle, curry, and so on. Gorgeous atmosphere. I recommend it.

Our stay was amazing. Parking was easy and safe. They have buggy to transport you from the carpark to the hotel lobby. Best part of the whole stay was the breakfast spread.

everything was great and clean, staff was friendly, but the breakfast choices are not as i expected because i need to add 100 for breakfast but minimum choice and not worth my 100 i recommend u to just sleep and get your breakfast somewhere else

I recently stayed at M Resort Hotel in PJ and, unfortunately, my experience was far from what I expected from a 5-star establishment. Upon arrival, the check-in process was extremely disappointing—I had to queue for 45 minutes, only to be informed that my room was not ready. This level of service is unacceptable for a hotel of this caliber. Additionally, the breakfast experience left much to be desired. Guests were required to queue again, which further added to the frustration of the stay. There were no positive aspects that stood out during my time at the hotel, making the overall experience quite negative. Given these issues, I would rate my stay as 1 star. I hope the management takes these concerns seriously and works on improving their service to meet the expectations of their guests.

Anak2 seronok dgn kolam renang. Makan pon sedappp.

Everything was great! The breakfast was incredible with a variety of ethnic foods. Any requests were addressed immediately by all the very attentive staff!

My husband and I stayed for 4 days. The hotel is peaceful, not noisy and has large open spaces. The buffet breakfast was excellent except for the croissants which were soggy not light and crispy. The swimming pool was beautiful in a resort style setting, a lap pool but not very deep. The room was clean and very comfortable. The highlight of our stay was the superb fine-dining at thai Fine-Dining Restaurant called GAI by Chef Darren Chia. Truly a first-class restaurant with attentive service and good wines. We'll return to that restaurant next time we're in KL.

We stayed for two nights in an executive suite room. The hotel is new, grand and elegant. The room ambient is pretty pleasant. We were celebrating our anniversary and the hotel provided free decoration and a chocolate cake as a gift. The minibar is free and a plate of fresh fruits was provided. All the staff is very friendly and helpful, greeting you every seconds when they met you. Good hospitality! The hotel location is actually very strategic, just besides the SPRINT highway. About 15 mins drive to shopping mall like Paradigm, Midvalley, The Curve etc. If you dislike big city hassle, then this hotel might be your great choice for short getaway. There is a MRT station nearby. Here comes the downsides. (1) Breakfast spread is not as good as expected. Taste is quite bland for a simple dish like mee goreng mamak. We took our breakfast in the Fairway Coffee House for one day while another day at the Executive Lounge. Huge disappointment at the Lounge because the buffet spread is not as good compared to the Coffee House & the food was cold especially the pastries. (2) Parking is not pleasant because the roofed parking is located at another multi storey building with quite a distance, but they do provide buggy service upon request. The nearest open area parking is without roof. (3) Kids playroom should limit number of visitors with booking & also set an age limit for entrance to the slides. Its so packed especially during school holiday season.

The chef for breakfast is too slow, queue for 15minutes juat to get an omelette. Late to top up foods. And little food variation. Parking lot far from hotel and need to walk everytime although there is shuttle available, need to go counter ask for shuttle, troublesome. Room is clean, kids area and swimming pool are ok.