Hampton Inn Harker Heights

The check in staff was amazing The room was clean

Good stay. Would choose it agsin

Can’t say enough about the staff here especially the gentleman that checked us in, was very helpful, went over and beyond than was required. Thank you again

First time in Harker Heights and I had a wonderful day at the Hampton very friendly staff great breakfast and the rooms in the beds are top-notch very quiet hotel

Overall Experience: Property & Maintenance The property itself deserves recognition—it was clean, well-maintained, and presented a professional appearance throughout our stay. Areas of Concern Breakfast Service - The breakfast offerings were delicious and appreciated - However: Breakfast potatoes were overcooked on two consecutive days Staff Interactions Two team members fell short of hospitality standards: 1. Breakfast Area Staff — The lady maintaining the breakfast area was unwelcoming. She gave our family an unpleasant stare while we were eating and conversing, which created an uncomfortable atmosphere. 2. Front Desk (Day Shift) — A female daytime front desk staff member was neither friendly nor welcoming during interactions. Unfortunately, I didn’t get her name. I know she worked the desk from morning until evening and she wore long straight hair. Key Message In the hospitality industry, customer care and genuine hospitality are not optional—they're foundational. When guests don't feel welcomed and valued, it directly impacts the business's reputation and guest loyalty. Recommendation We respectfully urge management to: - Address these service standards with the staff members involved - Reinforce hospitality training and expectations - Ensure consistent, warm guest interactions across all shifts Thank you for considering this feedback. We appreciate the opportunity to share our experience.