Name: Best Western Plus Lubbock Windsor Inn
Address: 5410 Interstate 27,Lubbock,Texas 79404,US, Lubbock, Texas, United States of America, Lubbock, Texas, US
Price range: $63–$418 per night
Rating: 7.2

What guests think

At Best Western Plus Lubbock Windsor Inn, guests highlight friendly staff and an accessible location off the highway, while others report inconsistent room conditions, hot water and AC problems, noise, and various maintenance or cleanliness lapses across some stays.

Facilities feedback is mixed, with multiple mentions of pool and hot tub closures or outages and an overall older feel in parts of the property. Breakfast receives frequent praise for quality and variety, though occasional shortages or small service missteps are noted. Overall, expect a straightforward stop with variable room quality and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub availability is inconsistent, with several reports of closures or outages; some guests enjoyed them when open. Parking is easy, and parts of the property feel older; one guest noted late gym hours.

Related guest reviews

10

DEBBI

Aug 15, 2023

·

We LOVED this hotel. Clean, quiet, comfortable, great location, pleasant staff. My only complaint was that the fitness center didn't open until 8:30 am. (I like to work out at 0600.) But aside from that, everything was terrific!! The pool & hot tub were clean and nice. Breakfast with waffles... my favorite. And the coffee was good. Overall an EXCELLENT stay. Pets loved it, too! Thank you, Mary and staff. You are awesome!

10

Keri

Aug 18, 2024

·

Stayed 1 night

Carpet in hallways need to be tightened. Tripped over bumps in carpet walking to room. Overall clean and comfortable

8

Eugene

Nov 20, 2024

·

Stayed 2 nights

I was in Lubbock two nights. Good service from staff. Facilities were in good shape. New pool area looks good. But the second night, past midnight, loud laughing and a barking dog close to my room was unpleasant. Went on about 30 minutes. This is the second time dogs barking late. Apparently Best Western caters to barking dog owners.

10

sandra

Mar 17, 2024

·

Stayed 2 nights

Our young grandchildren enjoyed the pool and hot tub. The breakfast was good!

10

Robert

Aug 12, 2024

·

Stayed 1 night

Nice pool and hot tub

10

Donnie

Dec 17, 2022

·

Stayed 1 night

Easy to find, plenty of parking, room was close to parking.

8

Lavonda

Mar 12, 2023

·

Stayed 1 night

The fence is falling apart, curtains, and the room are falling apart. If you look past that it is an older building but it's not bad.

6

George

Nov 19, 2023

·

Stayed 1 night

Swimming pool and hot tub is closed for construction which would have been nice if the property would have some kind of update on their Expedia profile to inform their customers about the current construction. The swimming pool and hot tub was the reason why I booked the hotel.

6

Jesse

Jan 30, 2024

·

Stayed 1 night

Pool didn’t work nor did tv

2

amy

Dec 2, 2023

·

Stayed 1 night

They didnt advise us the poo and hot tub was CLOSED and being renovated and in the room there was a roach crawling on the bed by my daughters head while she was laying down. This is ridiculous

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Cleanliness

Cleanliness is inconsistent, with reports of stained linens, odors, pests (roaches and mice), and unaddressed housekeeping issues. Others described clean rooms and comfortable stays.

Related guest reviews

4

Catie

Oct 4, 2023

·

Stayed 3 nights

We checked in around 10pm. Our hotel room was dirty. There were hairs on the only 2 bath towels in our bathroom. Lots of hair on the floors and in the corner. There was an old, wet paper towel of some kind on the side of the tub. The room smelled musty and the mattress was lumpy. We bought air fresheners. We were in town for Parents Weekend at Tech. It was just my husband and I so we struggled through it but had rates everywhere not been sky-high for the family event, we would have changed hotels on day 1. Do not stay if you have kids crawling/walking on the floor or that want to touch everything. There was a roach in our sink when we checked in and I saw another one in the lobby.

4

Ruben M.

Dec 21, 2024

·

Stayed 2 nights

What was not amazing about my stay is that the room was not clean. The AC wall unit was dirty and old. It would not shut down, cob webs & fries were found next to the unit and under. To top it off there was a dead roach under it. I stayed there for 2 nights and on the second day as I was leaving for work I notified the front desk of the issues and they told me that housekeeping would go in and clean it out. Well when I got back around 7 pm, the issues were not taken care of. Very disappointing. The bathroom was also a disappointment. The shower head had lime and almost rust on it, and the wall looked like someone had hung themselves on it.

4

Tamara

Oct 6, 2023

·

Stayed 1 night

The room had a horrible smell. Thankfully my mom brought febreeze and Lysol. I had a candle but it did not cover the awful smell completely. 300 was a ridiculous price for a nasty smelling room. The phone was not working and disgusting when I picked it up to try and call the front desk.

2

Jacqueline

Dec 27, 2024

·

Stayed 1 night

Arrived late & tired. Check in was fast. Pulled covers to get into bed and dirty sock was under cover. Quickly went to lobby & hotel staff on duty walked to room to see it. given another room. But, why was there a dirty sock under covers? Either covers on bed were dirty & not switched out between guests, hence dirty sock? Or was sock washed along with covers & that's how it ended up in what should be a clean bed? It was gross & should not have happened.

8

Victoria

Jun 24, 2024

·

Stayed 1 night

Bed was dirty, sheets was dirty

2

Stephen

Nov 14, 2024

·

Stayed 1 night

Bed bugs. Roaches. This place is infested and staff did not care. They offered to switch rooms. I got to the new room, dirty, noisy, cheap, and smelly. Go elsewhere, it's worth a few dollars more.

4

Janita

Oct 11, 2023

·

Stayed 3 nights

Dirty, noisy, linens is terrible condition (stained and torn). I will not be staying here again.

10

Jessica

Apr 2, 2024

·

Stayed 1 night

Our stay was great. Very clean.

2

Renee

Oct 8, 2023

·

Stayed 2 nights

Woke up to mice running across my bed.

2

Sonya

Oct 31, 2024

·

Stayed 1 night

It was so bad, the sheets and the bed spread was stained, the floors have not been moped in to telling how long. I spilt my drink on the floor i picked it up with a white paper towel and the towel was black with hair on it. And to top it off i had a puppy with me and she found a broken crack pipe and a pen.

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Rooms

Room quality varies: several guests experienced weak or no hot water, AC that struggled to cool, thin walls and some highway noise, dated furnishings, and TV or Wi‑Fi issues; others found beds comfortable and rooms spacious.

Related guest reviews

4

Jeremiah

Sep 28, 2024

·

Stayed 1 night

Booked this property because of parent’s weekend at Texas Tech. Prices for rooms are astronomical and a complete case of greedy hotel honors price gouging. When we checked in the first room had an air conditioner that did not work at all. They moved us to another room but that air conditioner did not work well and the room was very warm all night. There is not decaf coffee offered with breakfast so you have to make it in the room and the coffee maker was broken in our room. Then the morning of checkout the toilet stopped flushing. When we informed the staff they basically shrugged it off. Very frustrating experience.

6

Susan

Oct 4, 2024

·

Stayed 2 nights

Did not have secure/protected wifi - even though login/pw was given.. it didn’t work. Asked for a 5am wake up - got a 3:45am call to the room instead!

8

Amanda

Oct 29, 2024

·

Stayed 1 night

The inside was hot when we walked in to the building. Went into the room and it was the same. The ac unit didn't work well either

6

Erasmo

Dec 18, 2024

·

Stayed 1 night

The hotel over all was nice and the rooms were clean. Nice area close to the highway. Beds were comfortable. The only thing we didn’t like was the hit water was not getting hot all. It was barely warm at all. Other rooms were having same issue. Brought it to the hotels attention the first night and they said they would have maintenance take a look at it but it was never resolved. Other than that the hotel was nice.

10

Linda

Jan 29, 2023

·

Stayed 2 nights

The room was large and comfortable. In the bathroom towels, soap and such was in place. However, only shampoo was available. The coffee set was fine, except no packet of sweetener, creamer, or stir sticks. The desk had the hotel information on a laminated notice. There was some chocolate (?) smudges on the reverse side, as well as on the placard No Smoking Room. I would have been nice to have access to a USB port. I have praise for Mykara, the evening desk associate. When I arrived she was on the phone helping with a reservation. She acknowledged my presence and continued with the phone conversation. I looked around the lobby, picked out some local interest packets. The call took 5 minutes or so. Anyway, Mykara, took time to answer all questions politely and thoroughly. Later, she helped me with finding stores and gave directions. Very nice and professional.

8

Jeffrey

Dec 15, 2024

·

Stayed 2 nights

The property was very nice. Rooms were clean and comfortable. The only problem was the hot water. There was little to none. When reported they said others had reported it as well and they were trying to get maintenance out. That was the only negative. But the positives outweighed the negative. Will definitely stay here again if I come back thru Lubbock. The staff was incredible. Kudos to each of the front desk staff.

6

Soso

Dec 6, 2024

·

Stayed 1 night

Seems to be dated, bedding was old and floors. Otherwise not a horrible place.

8

Peter

Jan 20, 2025

·

Stayed 1 night

We were very satisfied with our stay at Best Western Plus. The bed was comfortable, and everything was clean. The breakfast and coffee was also good.

6

Jimmy

Dec 1, 2024

·

Stayed 1 night

Thin walls, heard people talking loudly outside of room door at 3am, lasted about 15 mins.

6

Jesse

Jan 30, 2024

·

Stayed 1 night

Pool didn’t work nor did tv

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Service

Staff are frequently described as friendly and helpful, with smooth check‑ins and responsive assistance, but there are several reports of rude or unhelpful interactions, delayed room readiness, incorrect wake‑up calls, and unresolved maintenance requests.

Related guest reviews

10

Daniel

Oct 2, 2024

·

Stayed 2 nights

Nice place, wonderful staff.

6

Tracy

May 15, 2023

·

Stayed 3 nights

Breakfast starts late. Check in is at 3pm and when I got there at 3pm they told me my room won’t be ready until after 4pm. After a long 9 hour travel, I still had to wait to go to my room until after 4pm. They should be already cleaned.

10

Esmeralda

Sep 30, 2024

·

Stayed 1 night

All the staff was very polite and helpful. This was our second time to stay and would definitely stay here again. Everything was clean and breakfast was great!

6

Susan

Oct 4, 2024

·

Stayed 2 nights

Did not have secure/protected wifi - even though login/pw was given.. it didn’t work. Asked for a 5am wake up - got a 3:45am call to the room instead!

10

Carol

Mar 29, 2023

·

Stayed 1 night

We had a great stay. The staff was friendly, the temperature was nice and the breakfast was good. We will definitely stay here again when in Lubbock.

10

Stacy

Nov 26, 2024

·

Stayed 1 night

Staff were very friendly during check-in

2

gina

May 15, 2023

·

Stayed 3 nights

When we arrived the lady by the name of Stephanie was very rude. She said your room is not ready or clean this was at 430 when we arrived. Then she gave us another room went in there and the tv only came on with one channel. Remote didn’t work or volume on tv. We asked if we could get another tv or switch she said no with an attitude. I would not recommend staying here. The employee Stephanie needs to be trained on customer service skills. I will not be staying at this establishment again. I would not recommend this to no one.

6

Erasmo

Dec 18, 2024

·

Stayed 1 night

The hotel over all was nice and the rooms were clean. Nice area close to the highway. Beds were comfortable. The only thing we didn’t like was the hit water was not getting hot all. It was barely warm at all. Other rooms were having same issue. Brought it to the hotels attention the first night and they said they would have maintenance take a look at it but it was never resolved. Other than that the hotel was nice.

2

Carl

Aug 17, 2024

·

Stayed 1 night

I was unable to check in. And still charged for the room.

10

Jeremy

Oct 10, 2024

·

Stayed 1 night

We checked in around 11:30 pm and Teresa at the front desk was extremely nice and friendly. Room was clean, bed comfortable. The free breakfast was some of the best we've had!

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Location

Conveniently located off the highway with easy access and parking; close to Texas Tech and dining. Some guests noted expected road noise.

Related guest reviews

10

Keri

Aug 18, 2024

·

Stayed 1 night

Carpet in hallways need to be tightened. Tripped over bumps in carpet walking to room. Overall clean and comfortable

8

Nathan

May 27, 2023

·

Stayed 1 night

Friendly staff and super easy check in/out. Did find a bug crawling up a wall in the hallway. Air conditioner in my room needs some kind of service as it was quite loud when the compressor shuts off. Road noise is expected since it’s right next to the highway. Breakfast was nice and hot. Actual eggs and sausage. Not just bagels and cereal. Added bonus: The staff was kind enough to let me park my motorcycle under their front awning overnight as long as it didn’t block traffic.

10

Jenifer

May 18, 2023

·

Stayed 1 night

Parking was easy. Breakfast was fairly accommodating for our allergy issues. The beds were not terribly comfortable. The couch had a big stain on the cushion. Bathroom was clean.

6

Erasmo

Dec 18, 2024

·

Stayed 1 night

The hotel over all was nice and the rooms were clean. Nice area close to the highway. Beds were comfortable. The only thing we didn’t like was the hit water was not getting hot all. It was barely warm at all. Other rooms were having same issue. Brought it to the hotels attention the first night and they said they would have maintenance take a look at it but it was never resolved. Other than that the hotel was nice.

10

Thomas

Jan 8, 2023

·

Stayed 1 night

Clean and comfortable. Easy to get to.

8

Barbara

May 20, 2024

·

Stayed 2 nights

Hotel located right off main road--easy on and off property. Couldn't get volume to work on tv first day, and the shower was difficult to turn on. Also a small trash can would've been nice to have in main room. Other than those few comments the hotel was very nice and staff was friendly and helpful. Breafast area was nice, clean and had a great assortment of breakfast foods.

10

Michael

May 2, 2024

·

Stayed 1 night

Staff were super easy to work with when I checked in. Located right off the highway and close to several dining options - all very convenient and accessible.

6

Curtis

Sep 23, 2024

·

Stayed 3 nights

Hotel was close to the university. Rooms not cleaned consistently.

10

Donnie

Dec 17, 2022

·

Stayed 1 night

Easy to find, plenty of parking, room was close to parking.

8

Nathan

May 31, 2023

·

Stayed 1 night

Front desk put me on the first floor on the backside of the building. WAY quieter than the side facing I-27. As with my first visit, super friendly staff. I’d stay here again. They even let me park my motorcycle under the front awning.

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Dining

Breakfast is generally well liked for being hot and varied, with multiple mentions of good waffles, eggs, and coffee; a few guests noted limited options or missing items.

Related guest reviews

10

Emily

Feb 20, 2025

·

Stayed 1 night

The breakfast was great. There was a lot variety breakfast samples. It was is quite one at night.

10

DEBBI

Aug 15, 2023

·

We LOVED this hotel. Clean, quiet, comfortable, great location, pleasant staff. My only complaint was that the fitness center didn't open until 8:30 am. (I like to work out at 0600.) But aside from that, everything was terrific!! The pool & hot tub were clean and nice. Breakfast with waffles... my favorite. And the coffee was good. Overall an EXCELLENT stay. Pets loved it, too! Thank you, Mary and staff. You are awesome!

4

Patricia

Dec 19, 2022

·

Stayed 19,344 nights

The breakfast was horrible. They had no bacon no cold cereal. Not much of a selection

10

Michael

Sep 15, 2024

·

Stayed 1 night

Excellent value for the money. Great breakfast. Would stay again without question.

10

sandra

Mar 17, 2024

·

Stayed 2 nights

Our young grandchildren enjoyed the pool and hot tub. The breakfast was good!

10

Robert

Dec 27, 2024

·

Stayed 1 night

Very clean and they had a nice big breakfast.

8

Barbara

May 20, 2024

·

Stayed 2 nights

Hotel located right off main road--easy on and off property. Couldn't get volume to work on tv first day, and the shower was difficult to turn on. Also a small trash can would've been nice to have in main room. Other than those few comments the hotel was very nice and staff was friendly and helpful. Breafast area was nice, clean and had a great assortment of breakfast foods.

10

Warren

Feb 23, 2025

·

Stayed 2 nights

Do not expect to be able to pay with Google Wallet. Evidently their machine is not up to date. Other than that the breakfast bar was about as good as it is going to get for hotel food. The room was clean.

8

Peter

Jan 20, 2025

·

Stayed 1 night

We were very satisfied with our stay at Best Western Plus. The bed was comfortable, and everything was clean. The breakfast and coffee was also good.

10

Jeremy

Oct 10, 2024

·

Stayed 1 night

We checked in around 11:30 pm and Teresa at the front desk was extremely nice and friendly. Room was clean, bed comfortable. The free breakfast was some of the best we've had!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$64
February	$60
March	$64
April	$107
May	$65
June	$66
July	$63
August	$74
September	$64
October	$68
November	$74
December	$133

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $159	19 $121
20 $64	21 $67	22 $68	23 $72	24 $93	25 $405	26 $418
27 $74	28 $72	29 $71	30 $72

Su	Mo	Tu	We	Th	Fr	Sa
				1 $68	2 $84	3 $83
4 $64	5 $67	6 $66	7 $67	8 $72	9 $129	10 $147
11 $74	12 $63	13 $70	14 $71	15 $72	16 $182	17 $199
18 $63	19 $70	20 $74	21 $71	22 $72	23 $86	24 $88
25 $71	26 $64	27 $74	28 $69	29 $71	30 $142	31 $131

Prices for Best Western Plus Lubbock Windsor Inn

Monthly average prices

About this property

Location

Room options

1 King Bed

2 Queen Beds, Suite

1 King Bed, Mobility Hearing Accessible Room, Bathtub with Grab Bars

Suite, 1 King Bed

2 Queen Beds Suite

Suite, 1 King Bed, Jetted Tub (No Pets in Room Type)

Standard 2 Queen Room

1 King Bed, Mobility Hearing Accessible Room, Roll-In Shower

Room, 1 King Bed, Hearing Accessible (Mobility, Roll-In Shower)

Standard Room, 2 Queen Beds, Refrigerator & Microwave (Pet Friendly)

Room, 2 Queen Beds

2 Queen Beds, Pet Friendly

2 Queen Beds, Pet-Friendly Room

King Suite

2 Queen Beds

Room, 2 Queen Beds (Pet-Friendly)

2 Queen Beds Room

1 King Bed, Mobility Hearing Accessible Room, Bathtub with Grab Bars

Standard Room, 1 King Bed, Refrigerator & Microwave (No Pets in Room Type)

Suite, 2 Queen Beds

King Room

Standard King Room

Standard Room, 2 Queen Beds, Refrigerator & Microwave (No Pets in Room Type)

Room, 1 King Bed, Hearing Accessible (Mobility, Bathtub with Grab Bars)

Family Suite, 2 Queen Beds (No Pets in Room Type;With Sofabed)

Standard King Suite with Jacuzzi

Standard Room, 1 King Bed, Accessible (Refrigerator & Microwave, No Pets)

King Room with Roll-In Shower-Mobility Hearing Accessible

Room with 1 King Bed, Mobility Hearing Accessible, Bathtub with Grab Bars

Room, 1 King Bed

Standard 2 Queen Suite

Standard 2 Queen Suite with Extra Bed

1 King Bed, Suite

Standard King Room (Accessible)

Standard 2 Queen Family Suite with Extra Bed

Standard King Suite

Guest reviews of Best Western Plus Lubbock Windsor Inn

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