Best Western Plus Finger Lakes Inn & Suites

It looks completely updated from the outside but the inside told a completely different story. Everything was old and outdated and smelled musty. I know fitness centers in hotels are subpar at best but this didn’t even have any functionally working equipment. Staff was friendly enough but seemingly distracted in other things.

Big found in room. Pot smell in hallway. Bathroom door unable to remain open.

Great staff very, clean quiet location, affordable. I would definitely stay again.

The equipment in the gym did not work. The guy checking in was nice and good. The other lady and the guy checking out wasn't too friendly. The lady I had when I had asked her for a plunger and towel grab them both for me. When I brought down my used towels and my plunger she told me to go into a room and put them back as well as put the towels in a bin. I think if you pay $700 to stay here you should get better service but that's just me. The pool was also cold but that's to be expected. And I also had to empty out my garbage.

As I got into town on the day of check-in, I was passing by the Inn anyway so I stopped in to see if my room was ready. It was 1:30 pm and check-in was stated at 3:00 pm. While I did not get my hopes up for early check-in, I was met at the front desk with a very rude woman while she was on her cellphone yelling at someone else. She informed me with a very stern voice that check-in is at 3:00 pm. She claimed the rooms were being cleaned. Well, after I was able to check-in, the cleaning part of her statement was a lie. The room was filthy, including dirty carpets, dust everywhere, work desk half wiped, cobwebs along the walls, lamp shades, heater. The cupboard had an open bag of chips with some kind of liquid spill in the cupboard as well as on the fridge. If I ordered the insurance, I would have canceled the room when I first tried to see if the room was ready after the interaction with whom I’m guessing was the owner with her demeanor, oh and her Subaru park job under the underpass where normally guests would offload their luggage. Pretty obvious she’s not there for the guests. The two other personal I spoke with during my stay were pleasant, but I would guess they won’t last long with the current management. The heated pool was freezing, not to mention the algae in the pool. The fitness room, again dirty with dust and what looked like sweat stains on the equipment as well as on the floor. Lesson learned.