Name: Quality Inn Ocoee - Cleveland East
Address: 120 Whitewater Dr, Ocoee, Tennessee, United States of America, Ocoee, Polk County, US
Price range: US$78–US$114 per night
Rating: 7.38

What guests think

At Quality Inn Ocoee - Cleveland East, travelers describe an older stay with friendly staff, a convenient location and parking, and rooms that are often spacious, while recurring complaints focus on a very limited breakfast and maintenance issues.

Cleanliness feedback is mixed, with many finding rooms clean but others noting stained carpets, musty odors, or occasional pests. Some guests report no front-desk coverage at night and a few billing concerns. Overall, expect a simple, no-frills stop convenient for Ocoee activities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests mention ample parking and pet-friendly policies. Facilities are basic, with no elevator and recurring outages to coffee and juice dispensers (and sometimes the ice machine) plus occasional lobby HVAC issues.

Related guest reviews

10

Diane

13 Nov 2025

·

Stayed 1 night

We like staying at this hotel because it accepts dogs and is in a convenient location

6

Mike

12 Nov 2025

·

Stayed 2 nights

Room was good, staff was great! But we must have hit a bad week. In the breakfast area, coffee maker was out of order, juice machine was out of order, Ice machine was not working.

10

max

6 Jan 2026

·

Stayed 1 night

Plenty of parking, room was comfortable staff was very helpful

10

Max

22 Jan 2026

·

Stayed 1 night

Plenty of parking, interior rooms

10

Robert

16 Nov 2025

·

Stayed 3 nights

This is a small, kind of older hotel but very clean and well kept. The lady that was working the desk was there all day but readily helped us and talked to us any time we needed it. The parking lot was nice and well lit and there were multiple ways to get in and out with the room key. The breakfast was very simple but there is a McDonald’s in walking distance. Our room was clean and quiet and we used the heat a little at night and it worked just fine.

4

Stan

1 Sept 2025

·

Stayed 1 night

I travel 40+ days a year and the hotels.com ratings rarely fails me if I choose an 8+ rating, this time was a fail! We get to the room and the AC is shut off and it’s about 85 in the room (it took almost 3 hrs to start to cool off. Several towels had visible stains you could see while they were hanging up. Water pressure was poor. The mattress was sagging in the middle and uncomfortable for 2 people to sleep in. Breakfast ends at 9am on the weekend, should have stayed in bed. The juice machine was broken and no juice available, the muffins were stale and I’m fairly certain they watered down the premade waffle mix it wasn’t even edible. The hotel has no elevator fyi.

8

Tracy

28 Jul 2024

·

Stayed 4 nights

Like it is pet friendly

6

Kathryn

3 Aug 2025

·

Stayed 3 nights

Air was out in lobby so fans everywhere. Also air seemed to be out in the upstairs hallway as well. Juice machine was out at breakfast bar. The breakfast bar was small but had variety. Not frequently monitored or cleaned. Bedroom was clean and bed was very comfortable. Had trouble with the tv working on more than one occasion. Bathroom shower and sink water got to boiling temperature at full hot setting. Seems dangerous but we were okay.

10

Lina

16 Jul 2023

·

Stayed 1 night

We were staying for a quick overnight on the way to another destination. They were great and accommodating with our dog and have us a great room right by an exterior door. Not a bad thing to say.

2

Mary Anne

24 Aug 2025

·

Stayed 2 nights

Sadly, this was the only hotel in the area. It was filthy. Dirty towels and bedding. Dust and bugs in room. Refrigerator smelled.The breakfast was limited. Juice machine broken. No AC in lobby. AC in room loud and barely functional. Outside door that was supposed to be locked at all times did not lock. Ice machine down. Pleasant staff. Terrible facility.

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Cleanliness

Cleanliness is mixed: many report clean rooms and common areas, while others mention stained carpets or towels, musty odors, mold in bathrooms, and, in a few cases, pests.

Related guest reviews

6

Brenda

14 Oct 2023

·

Stayed 1 night

There was a lot of garbage around the property and mold in the shower.

2

Eric

26 Oct 2025

·

Stayed 2 nights

Rooms were dirty including carpet and tile/grout. Towels were dingy and needed to be replaced. Needs to be updated and renovated. Staff was very nice though.

4

Alifer

17 Nov 2025

·

Stayed 2 nights

De kamer was vies. De douche was absoluut smerig en de wc stopte niet met doorlopen. Het ontbijt was minimaal en er was geen drinken bij.

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4

Scott

22 Oct 2023

·

Stayed 2 nights

Very friendly staff, but the room was not clean. Several hairs in the bed. Not sure sheets were washed. Musty smell.

10

Hunter

26 Oct 2025

·

Stayed 1 night

Breakfast was lacking. Bed was really firm. Great hotel overall though. Front desk staff was great. Easy check in. Room was clean. Quiet night and great location.

10

Robert

16 Nov 2025

·

Stayed 3 nights

This is a small, kind of older hotel but very clean and well kept. The lady that was working the desk was there all day but readily helped us and talked to us any time we needed it. The parking lot was nice and well lit and there were multiple ways to get in and out with the room key. The breakfast was very simple but there is a McDonald’s in walking distance. Our room was clean and quiet and we used the heat a little at night and it worked just fine.

4

A

14 Jun 2023

·

Stayed 2 nights

Smelled like mold the carpets were gross and the bed was made but definitely dirty there was bunch of debris under the bedding not sure if it was crumbs and dirt or both but definitely gross! Couldn’t even stay another night

4

Mark

6 Jan 2026

·

Stayed 3 nights

The carpets had stains everywhere! When you showered the water built up in the bottom of the tub, the toliet ran constantly... we had 2 plugins that worked and the floor lamp light would blink on and off. It felt dirty! No elevator .. we packed our bags upto 2 flights of stairs. The free breakfast was like a couple items!! Not idea. Won't be staying at this one again or recommending it. The house keeper I guess slept on the couch at night!! Never seen the desk lady at night neither! We should have got a refund, we didn't ask but we had no funds to go pay 3 nights at another. We booked online and read reviews, they were not truthful.

2

Brigette

19 Nov 2025

·

Stayed 3 nights

DO NOT STAY! Gross!! Roaches and other bugs all over MULTIPLE rooms. Left out filthy vacuums that look like they’ve never been cleaned. The carpet hasn’t been cleaned or changed in a decade (literally). No juice or coffee for their “breakfast” and it’s been broken for 4+ months (confirmed by regular).

8

Timothy

20 Dec 2025

·

Stayed 1 night

Room was clean and smelled of fresh powder.

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Rooms

Rooms are older but often spacious and quiet, with basic comforts. Bed firmness varies and guests note intermittent Wi‑Fi/TV problems, occasional noise from other rooms, and slow-to-cool AC in some stays.

Related guest reviews

10

Jonathan

24 Oct 2025

·

Stayed 3 nights

The parking was great. The staff is very friendly and helpful! I like their spacious rooms! Would definitely come back and recommend others to stay there.

6

Edwin

7 Apr 2025

·

Stayed 1 night

We only stayed one night, but the TV would not work.

8

Laura

13 Jul 2025

·

Stayed 2 nights

Everything in the room functioned fine. Property inside and outside appeared aged.

10

Melissa

14 Oct 2025

·

Stayed 1 night

The checkin staff was awesome. So friendly and provided information about all the local restaurants. She was so sweet to my child. Our room was very spacious and quiet. We really enjoyed our stay and will be back when we are in the area

4

Stan

1 Sept 2025

·

Stayed 1 night

I travel 40+ days a year and the hotels.com ratings rarely fails me if I choose an 8+ rating, this time was a fail! We get to the room and the AC is shut off and it’s about 85 in the room (it took almost 3 hrs to start to cool off. Several towels had visible stains you could see while they were hanging up. Water pressure was poor. The mattress was sagging in the middle and uncomfortable for 2 people to sleep in. Breakfast ends at 9am on the weekend, should have stayed in bed. The juice machine was broken and no juice available, the muffins were stale and I’m fairly certain they watered down the premade waffle mix it wasn’t even edible. The hotel has no elevator fyi.

8

Lina JY

26 Dec 2023

·

Service from staff was great, quite and clean. The property needs some upgrade. Clean and comfy beds, but nothing to watch from tv due to poor tv signal, and internet connection was not stable neither. Water pressure and temperture were ok, but the sink was clogged and moldy. Great property for the price.

8

Lyndsey

14 May 2023

·

Stayed 1 night

The hotel was great, and the staff was very friendly and helpful. The location was fine, and it was very clean. The inly issue we had was the beds were very hard and made it difficult to sleep.

6

Kathryn

3 Aug 2025

·

Stayed 3 nights

Air was out in lobby so fans everywhere. Also air seemed to be out in the upstairs hallway as well. Juice machine was out at breakfast bar. The breakfast bar was small but had variety. Not frequently monitored or cleaned. Bedroom was clean and bed was very comfortable. Had trouble with the tv working on more than one occasion. Bathroom shower and sink water got to boiling temperature at full hot setting. Seems dangerous but we were okay.

8

Vicki

29 Oct 2023

·

Stayed 2 nights

The property was close to a wedding we were attending. The girl who checked us in was very nice and helpful. However, we stayed for 2 nights and the Wi-Fi was down the whole time. Could not connect to the internet which I needed to get directions. Very inconvenient! There was also a guest with a bird that chirped all night and a dog that barked every time someone walked down the hall. Other than these issues it wasn’t a bad stay.

8

Elizabeth

17 Oct 2025

·

Stayed 1 night

Can’t beat the price.,usually spend more but was pleasantly surprised Comfortable beds, clean and large refrigerator

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Service

Staff are frequently described as friendly, helpful, and accommodating at check-in. Some guests report no front-desk coverage at night and a few billing or attitude concerns.

Related guest reviews

10

Jacquelyn

27 Nov 2024

·

Stayed 1 night

Huge room! Lobby was very clean and smelled great. The gentleman checking us in was very pleasant and friendly. Would stay here again.

10

Kathleen

3 Jan 2025

·

Stayed 1 night

When my husband and I showed up they were extremely accommodating for our unplanned visit from our son. Check-in was smooth the room was clean and the front desk was actually able to help me get some stuff that I had brought with me that was going to a friend's house who lived in the area into safe storage so it wouldn't be left out overnight. I very dearly appreciated it if I could give 10 stars for both the morning staff and the evening staff I would.

6

James

16 Oct 2025

·

Stayed 2 nights

The property was clean. No one here at night. The coffee was terrible. Juice machine broke.

10

max

6 Jan 2026

·

Stayed 1 night

Plenty of parking, room was comfortable staff was very helpful

10

Hunter

26 Oct 2025

·

Stayed 1 night

Breakfast was lacking. Bed was really firm. Great hotel overall though. Front desk staff was great. Easy check in. Room was clean. Quiet night and great location.

2

Mark

24 Apr 2025

·

Stayed 1 night

They lied and told me i booked 2 rooms through Orbitz when i only booked one. He said he would only charge me for one but i found out he charged me for 2. Straight up lying thives.

10

William

23 Jul 2025

·

Stayed 2 nights

The rooms were clean. The staff was friendly. Convenient and fair price. We enjoyed our stay.

10

Melissa

14 Oct 2025

·

Stayed 1 night

The checkin staff was awesome. So friendly and provided information about all the local restaurants. She was so sweet to my child. Our room was very spacious and quiet. We really enjoyed our stay and will be back when we are in the area

6

Amy

22 May 2025

·

Stayed 2 nights

The conditioner shampoo and the shower was empty. The room above us had somebody stomping across it till midnight and then they started again at 5 AM. There was nobody at the front desk to speak to. There was just a sign with a number on it to call. The breakfast was packaged foods only.

10

Svetlana

7 Oct 2024

·

Stayed 3 nights

This hotel is clean and quiet. It is conveniently located in close proximity to several restaurants, grocery store, main roads in the area and served perfectly well to the purpose of our visit. The staff was friendly and helpful! If we visit there in the future, we will definitely stay there again!

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Location

Convenient for Ocoee River activities and local errands, with a grocery store next door and easy highway access; the area is often described as quiet, and some guests note it feels safe. A couple of reviews mention poor exterior lighting that makes the entrance hard to spot.

Related guest reviews

8

Charles

15 Mar 2023

·

Stayed 1 night

Although the rooms could use an update, they were clean. For the price, the hotel met our needs for an overnighter. The property was clean and well-kept. A local grocery store is next to the hotel.

8

Stephanie

17 Oct 2023

·

Stayed 1 night

Only issue was that someone smoked in the room before and you can still smell it. Need way better lighting out at the street level. Had a hard time seeing the turn in was so dark.

10

Diane

13 Nov 2025

·

Stayed 1 night

We like staying at this hotel because it accepts dogs and is in a convenient location

10

Amber

2 Jul 2023

·

Stayed 3 nights

Great place to stay if you are going rafting

8

Amanda

24 Jun 2024

·

Stayed 1 night

Close to the rafting areas

8

Mary

17 Nov 2025

·

Stayed 1 night

The front lighting of the hotel was not good. It slmost looked as though the hotel eas closed. We parked on the side because the lighting was much better.

10

Regina

10 Oct 2025

·

Stayed 1 night

If you are looking for a nice quiet place for the night. Thus fits the bill.

10

THOMAS

29 Nov 2024

·

Stayed 1 night

New, quiet location. Right next to Food City, a major grocery store.

8

Sherri

4 Jul 2023

·

Stayed 1 night

Right off the highway. Good for a quick overnight stay

8

Frank

13 Oct 2025

·

Stayed 2 nights

Unexpectedly convenient property near attractions with helpful staff and comfortable rooms.

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Dining

Breakfast is very limited—mostly waffles, pastries, cereal—with recurring reports of broken or weak coffee and juice machines. Travelers wanting protein or more variety often choose off-site options.

Related guest reviews

6

Mary

24 Oct 2025

·

Stayed 1 night

The breakfast was much to be desired. Big coffee pot and juice machine out of order for both mornings we were there. Coffee in small pot was horrible and if there is one thing a guest wants in the morning it’s a good cup of coffee. Few pastries, waffles, two cereals, yogurt tangerines and that’s it. Need to improve their breakfast.

6

Amber

29 Mar 2025

·

Stayed 1 night

I feel the room could have been cleaned better. There was visible areas in the bathroom that had not been clean for awhile. The shower handle also was broken and didn’t work properly. Breakfast was basic cereal and muffins. Coffee and juice were terrible. The beds were comfortable and it was okay enough for the short time we were there.

10

Brenda

16 May 2024

·

Stayed 1 night

The breakfast was all carbs-no proteins. Coffee was weak.

6

Mike

12 Nov 2025

·

Stayed 2 nights

Room was good, staff was great! But we must have hit a bad week. In the breakfast area, coffee maker was out of order, juice machine was out of order, Ice machine was not working.

6

James

16 Oct 2025

·

Stayed 2 nights

The property was clean. No one here at night. The coffee was terrible. Juice machine broke.

8

Tetiana

24 Jun 2024

·

Stayed 1 night

The hotel is nice, clean, we were pleased to stay here. Comfortable beds. But I would like to add at least some scrambled eggs, this is for those who do not like sweets for breakfast.

6

Michael

13 Jan 2026

·

Stayed 2 nights

Poorly maintained. Rust around the faucet, torn curtain over the window and pillows the size of chicklets. No one regularly manning the front desk, coffee machine out of order in the dining area and breakfast consisted of white or wheat toast, waffles and cereal. Won't go back.

4

Stan

1 Sept 2025

·

Stayed 1 night

I travel 40+ days a year and the hotels.com ratings rarely fails me if I choose an 8+ rating, this time was a fail! We get to the room and the AC is shut off and it’s about 85 in the room (it took almost 3 hrs to start to cool off. Several towels had visible stains you could see while they were hanging up. Water pressure was poor. The mattress was sagging in the middle and uncomfortable for 2 people to sleep in. Breakfast ends at 9am on the weekend, should have stayed in bed. The juice machine was broken and no juice available, the muffins were stale and I’m fairly certain they watered down the premade waffle mix it wasn’t even edible. The hotel has no elevator fyi.

6

Kathryn

3 Aug 2025

·

Stayed 3 nights

Air was out in lobby so fans everywhere. Also air seemed to be out in the upstairs hallway as well. Juice machine was out at breakfast bar. The breakfast bar was small but had variety. Not frequently monitored or cleaned. Bedroom was clean and bed was very comfortable. Had trouble with the tv working on more than one occasion. Bathroom shower and sink water got to boiling temperature at full hot setting. Seems dangerous but we were okay.

2

Mary Anne

24 Aug 2025

·

Stayed 2 nights

Sadly, this was the only hotel in the area. It was filthy. Dirty towels and bedding. Dust and bugs in room. Refrigerator smelled.The breakfast was limited. Juice machine broken. No AC in lobby. AC in room loud and barely functional. Outside door that was supposed to be locked at all times did not lock. Ice machine down. Pleasant staff. Terrible facility.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $79	17 $78	18 $79	19 $83
20 $79	21	22 $79	23 $83	24 $86	25 $102	26 $90
27 $84	28	29	30

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3 $88
4	5	6 $99	7 $99	8	9 $114	10
11	12	13	14	15	16	17
18 $84	19 $86	20	21	22	23 $88	24
25	26 $86	27	28	29	30 $88	31

Select dates to see prices and availability

About this property

Location

Room options

Standard Room, 1 King Bed

Room, 1 King Bed, Accessible

Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Quality Inn Ocoee - Cleveland East

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Prices for upcoming dates