Name: Cambria Hotel New York - Chelsea
Address: 123 West 28th Street, Chelsea, New York (and vicinity), New York, United States of America, New York (and vicinity), New York, US
Price range: $213–$990 per night
Rating: 8.25

What guests think

At Cambria Hotel New York - Chelsea, guests frequently highlight the convenient, walkable location near subways, welcoming staff communication, and rooms that feel spacious for NYC, with many enjoying the rooftop terrace for sunset views or a relaxed drink.

Common trade-offs are very small bathrooms and occasional street or delivery noise, despite some rooms staying quiet. Housekeeping is not daily and cleanliness can be inconsistent, with reports of empty toiletries or missed room refreshes alongside many clean stays. Recent renovations and elevator limitations have caused delays and lobby disruption for some visits. Expect a well-located, service-forward stay with a few practical compromises.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop terrace/bar is a popular perk, and the gym is small but usable. During renovations, facilities were disrupted and elevator waits were long; parking is off-site via a nearby garage.

Related guest reviews

10

Sarah

May 25, 2025

·

Stayed 2 nights

This property was attractive, exceptionally clean and very comfortable. The roof top bar was great for a nightcap or late afternoon glass of wine after a busy day. Best of all, I received several texts from hotel staff throughout my stay, checking to confirm that I had what I needed.

10

Matthew

Sep 1, 2025

·

Stayed 4 nights

Great hotel, great location, staff were incredible and overall I was blown away by this place. If I had one criticism it would be there were only two lifts and you had to wait a couple of minutes for them occasionally. Otherwise in terms of location, staff and value for money you won’t beat this place. A real gem.

10

Andrew

Sep 17, 2025

·

Stayed 4 nights

A great hotel that is ideally situated to explore New York from. We loved walking down the street through the wholesale flower shops in the early morning. I liked that breakfast wasn't included so you could explore your own options. The rooftop bar was a great to watch the sun go down on the city, but as with all of New York, it was expensive.

10

rahman

Jan 15, 2025

·

Stayed 1 night

Nice hotel, clean room. 5 min walk to Times Sq. Parking around the corner $62. Would stay again

8

Becky

Jun 12, 2024

·

Stayed 2 nights

Under construction. Elevator very slow. Ce machine didn’t work on our floor. Bathroom tiny.

8

Mary

Jun 9, 2024

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Stayed 1 night

The hotel was under construction so only one elevator was available the entire time to service the entire building. Waits were long! The lobby was torn up completely. Must add that the staff was gracious and offered rooftop space before checking in.

10

DAVID QUOC HUY

Jul 9, 2025

·

Stayed 2 nights

Rooftop is a big bonus

4

Rickey

Jun 23, 2024

·

Stayed 3 nights

The hotel was under construction with no lobby access. Only one elevator was being used for the entire hotel because the other elevator was under construction as well. Due to the amount of people staying there, you could not get an elevator as there was a line to the front desk. Several times we had to climb ten flights of stairs up or down to get to our room on the 10th floor. Our AC did not work when we got there. They immediately sent a tech up and he had it completely replaced in about 30 minutes from when I told them about the issue. The staff was great but the construction was not. We were still charged the full rate.

6

Alexandra

Jun 14, 2024

·

Stayed 5 nights

The hotel was under renovation during my stay. The general use areas, such as the lobby and breakfast area were not accessible. Rooftop restaurant/bar not open. Only one elevator in service, which resulted in long waits. My room was fine, but cleaning not available because of the renovation activities. The staff was great. I think the hotel should have notified us about the renovation work, and offered us something for staying during renovation. I liked the area, very walkable in the flower district.

10

Paulina

May 9, 2025

·

Stayed 2 nights

I had a lovely stay here while in town for work - the staff were very nice and checked in via text to make sure all was well, which I appreciated. The rooftop was also really sweet and we enjoyed being in the Flower District as Spring sprung and the flower shops were in full bloom 🌸

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Cleanliness

Feedback varies: many found rooms very clean, but others reported missed housekeeping, empty or missing toiletries, and occasional dirty fixtures or pests. Housekeeping is not daily unless requested or after several nights.

Related guest reviews

8

Arieh

Jul 4, 2023

·

Stayed 5 nights

I stayed at the Cambria hotel 5 nights. The stay was fine, but there is considerable room for improvement. The staff was pleasant, the room was spacious. Cleanliness was the most disappointing aspect. It wasn't dirty, but didn't leave one feeling clean either. The couch in my room was so full of stains that I simply could not sit on it. The chair by the desk had clearly had milk or coffee (or something) spilled on it, and had not been properly cleaned. The soap and shampoo dispensers in the shower had clearly not been carefully wiped, and had not been checked--after two days I ran out of shower soap. The hallway areas on each floor are very small. Most days, as I got off the elevator to make my way to my room, the first thing I encountered were big garbage bags that were left there as other areas were being cleaned. The refrigerator in the room is there mostly for show: I put a bottle of water in the freezer section. After two days, it was slightly cold. With moderate effort, the hotel could significantly improve its guests' experience.

10

Ted

Sep 30, 2025

·

Stayed 3 nights

Great location. Room very clean.

6

Kathryn

Aug 8, 2024

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Stayed 1 night

The greeting from the front desk was luke warm at best. The rooms are very run down - rusty shower heads, markings on the white towels, not sure the phone had ever been cleaned, headboards scuffed up and gross. Nobody ever answered the phone in housekeeping or the front desk to assist with down-free pillows due to allergies (this was requested in advance but not fulfilled). So we had to go down and get them ourselves. They gave us two allergy-free pillows. For four people. The other two people used our clothing as pillows. Ice machine was broken. Walls are thin and guests next door kept trying to come in the shared room door. I could go on and on. I wouldn't recommend this hotel.

2

Rosario

May 8, 2024

·

Stayed 2 nights

Shower was filthy Elevator stopped working Sheets were dirty Temperature settings didn’t work. Fan busted

6

cristina

Nov 6, 2023

·

Stayed 3 nights

Liked the hotel staff and area. They have a cute roof top and lobby. However I will not return. The cleaning of the room was subpar. Although main items were clean, you visibly saw splatters/stains on the bathroom doors and walls. The bathroom looked a bit overused. The room and beds seemed better but I wondered how clean it really was based on the bathroom assessment.

4

Mona

Feb 29, 2024

·

Stayed 2 nights

My room didn’t have any body wash in the Shower - it’s the kind that they refill every so often so if it’s empty it means the housekeeping hadn’t checked in weeks. I asked the front desk for a refill twice and a bar of soap in the meantime and they never sent me any soap. I got a text asking how my check in went and for comments and I told them about it and I was still ignored again. Really poor management and front desk. The room is clean-ish and decent size for NY. Location is great but I would way rather stay elsewhere nearby for this price. Not coming back.

2

Milan

Apr 17, 2024

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Stayed 1 night

I found a roach in the bathroom before showering. disgusting. The floors were dirty and was not clean. I made sure I didn't walk on the floor barefoot. bad experience for a 1st time stay. You should reimburse me my money back and work on fixing your rooms.

10

Laura

Aug 17, 2025

·

Stayed 2 nights

I have stayed at many hotels in NYC but the Cambria is my favorite so far. It’s clean and quiet and in a convenient location. I’m staying there again in a week.

8

Kristen

Nov 5, 2025

·

Stayed 1 night

The front desk staff was amazing. Everything was very clean and i loved the location.

6

Bruce

Sep 29, 2025

·

Stayed 4 nights

Needs some work, bathrooms are very small, bed was comfy, furniture is best to crap. House cleaning didnt refill shower containers so body wash was empty

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Rooms

Rooms are often spacious for NYC with comfortable beds and useful extras like a microwave and fridge, but bathrooms are tiny with limited vanity space. Some guests noted street noise or aging furnishings and mattresses.

Related guest reviews

10

Rebecca

Jan 29, 2025

·

Stayed 3 nights

Great location in Chelsea. Walkable and easy access to subway. Very “normal” hotel in NYC in terms of amenities which I mean in a good way because some NYC hotels cut corners. Bathroom is small but nice shower. Room is also somewhat small, but included two double beds, desk with chair, closet, microwave and fridge. Even an extra side table. Staff were very accommodating in providing towels and tissues when requested. Nice area in lobby to lounge. We would return.

4

jaspreet

Jun 21, 2025

·

Stayed 1 night

Very small rooms and very very small bathrooms. The bathroom door just opens to the bed

8

Aine

Sep 25, 2025

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Stayed 1 night

Couldn't really fault this place for a quick overnight stay: room was spacious for NYC, nice brew coffee in room, great location close to Penn Station and 28th for the red line. They kept the luggage the next day so we could explore the city. The bathroom a little on the small side, walk in shower, toiletries provided. I personally slept fine but my husband found the traffic noise too loud (horns beeping late in night and early next day).

10

Amir

Mar 19, 2025

·

Stayed 4 nights

Great location and facilities but even though we were in the 17th floor the garbage trucks at 5 am woke us up every night.

8

Katie

May 6, 2025

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Stayed 6 nights

Great hotel. Location is perfect, within walking distance to everywhere and a subway line at the end of the street. Plenty of coffee shops, delis, restaurants etc nearby. Rooms are spacious, a little tired but clean and comfy. Housekeeping daily. Free coffee/tea in reception. More than happy to stay again on our next visit.

10

Maria

Oct 9, 2025

·

Stayed 5 nights

Location :excellent Service :Very Good Room: Spacious by NYC standards. Very comfortable bed. ONLY negative was the use of space in the bathroom. It did not provide enough space to place daily items. It was compact but not well designed .

6

Sherry

Jun 24, 2025

·

Stayed 2 nights

Very nice bed. The bathroom, however, was too small and highly inconvenient.

6

Reinhart

Aug 18, 2025

·

Stayed 7 nights

The staff were all friendly and helpful. The room was relatively quiet and spacious but without a view; the roof terrace was also very pleasant. The bed/mattress was sagging on both sides. The bathroom is tiny; to close the bathroom door you have to stand between the toilet and the sink; otherwise the door stays open when you do your business. The closet doors squeak and creak like something from an old castle.

8

Jane

Dec 12, 2024

·

Stayed 4 nights

The room was comfortable and large enough for the three of us in two double beds. But the bathroom was small -to the point of having to do a little dance to be able to close the door without stubbing one's toes on the door.

8

Robert

Aug 1, 2023

·

Stayed 4 nights

Really liked the location of the property and the size of the rooms was great. Also really appreciated that each room had a microwave and refrigerator.

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Service

Service is broadly friendly and accommodating, with quick fixes, luggage storage, and proactive texts. However, a few guests reported rude interactions, overbooking or check-in delays, and slow responses to requests.

Related guest reviews

10

Katrina

Aug 18, 2025

·

Stayed 1 night

Very conveniently located near EVERYTHING, yet still quiet and peaceful. I can’t say enough about the service! The staff are ALL extremely friendly and helpful.

10

Ashley

Sep 21, 2025

·

Stayed 2 nights

Very friendly and attentive staff. Close to metro and lots of attractions. I would stay again.

6

Amie

Feb 19, 2025

·

Stayed 3 nights

Overall, we had a great stay! The hotel is in a great location, within walking distance of many places we wanted to visit, which made our trip much more convenient. However, we did encounter some issues during check-in. When we arrived, we were told there was no reservation under our name, despite having a confirmed booking through Expedia. I had not received any cancellation notice, so this was unexpected. After some back and forth, we learned that the reservation had been canceled on the hotel's end two weeks prior, but the update had not been reflected in Expedia’s system. I'm still unsure how this misunderstanding happened. Thankfully, the front desk was able to accommodate us with our original room (two beds) and even provided early check-in, which we really appreciated. That said, our experience with the front desk staff was mixed—while some were helpful, others could be quite rude and dismissive.

10

Victoria

Mar 29, 2025

·

Stayed 4 nights

Very quick service when the tv wasn’t working. 24/7 staff assistance available. Very secure property

6

Daryl

Jan 7, 2025

·

Stayed 1 night

Sometimes one or two bad apples in a hotel staff can make or break one’s stay. Unfortunately, for the Cambria hotel Chelsea, one such angry staff member ensures that we will never stay here again. We live in New York and due to recent structural damage to our apartment, our insurance company is paying for our lodging. As a result, a third-party is being used to book our reservations. Night one and two were uneventful, but on the morning of the third night, we informed staff that we would be extending it by another night or two and were waiting on a confirmation number from a third-party momentarily. Since it was a few seconds, before checkout time at 11 AM, a nasty front desk agent named Angel threatened immediately to have us physically removed from the room if we were not out in 20 minutes, despite my very friendly and logical conversation moments before explaining the above and expressing our wanting to extend our stay. Sadly, there are many employees of hospitality venues that do not understand that if their employers do not ultimately succeed that they will be out of a job as will countless others. The old saying you get what you pay for applies not only to the Cambria hotel, but also to staff of hotels in general. Be careful.

10

Hayat

Jun 28, 2025

·

Stayed 2 nights

The staff is very accomodating. The location is perfect, everything is walkable. Its true what you read about "only the 2 elevators", but we never had an issue going up or down.

10

Darrell

May 16, 2023

·

Stayed 1 night

Nice hotel in a good central location for getting around town. Rooms very clean and well equiped and decent size for New York and a reasonable price as well. Staff really helpful and friendly, especially Sherwin on reception who really went out of his way to help us out.

2

Vladimir

Jun 3, 2023

·

Stayed 5 nights

I waited 7 hours to get a room. Plus I made reservations online weeks ago. I checked in around 11am and it wasn't until 6pm I got a room. I left my number at the front desk and I didn't receive a call nor a text. I didn't wait at the hotel lobby throughout that time. I walked around, got something to eat then at 2pm and 6pm I came back to the hotel to see if a room was ready.

2

Liqun

Oct 27, 2024

·

Stayed 1 night

This was a very unpleasant experience. I checked in earlier than normal time so just left my luggage and went out for a late lunch and then came back. All of a sudden, the front desk staff told me that they had an unexpected overbook and you were arranged to another hotel next to us. That’s all the explanation they gave to me. The other hotel has nice staffs but its rating was much lower than the one I booked. I talked with the manager but he was indifferent and just kept telling me that he didn’t know because his manager did it and started arguing with me. Though I got refund finally but you know that’s not the most important for a traveler. My entire trip was affected by this unexpected and extremely unhappy experience.

8

Kristen

Nov 5, 2025

·

Stayed 1 night

The front desk staff was amazing. Everything was very clean and i loved the location.

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Location

Excellent, walkable Chelsea Flower District location near multiple subway lines, Penn Station, and Madison Square Garden. Some street-facing rooms experience early-morning delivery noise.

Related guest reviews

10

Hwee Ping

Apr 24, 2024

·

Stayed 2 nights

Great location clean nice hotel in Chelsea area. It is on the wholesale floral street very nice floral view during daytime. Close distance to the Red and Yellow 28th Street subway stations. Penn Station is nearby convenient if needed. Stayed last year came back to this location again. Will come back if visit nyc.

10

Lindsey

Nov 4, 2025

·

Stayed 4 nights

Rooms are recently updated. Very close to a main subway line and many great food options. Gym is small but well appointed with functional equipment.

10

Miranda

Feb 18, 2025

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Stayed 3 nights

Hotel was great. Walking distance to restaurants, shops, Madison Square Garden, Subways and Time Square. Front desk staff friendly and knowledgeable about the area. They were able to give suggestions for restaurants and local things to do.

10

David

Mar 21, 2025

·

Stayed 1 night

Comfortable, clean and great vibes in flower district

8

Aine

Sep 25, 2025

·

Stayed 1 night

Couldn't really fault this place for a quick overnight stay: room was spacious for NYC, nice brew coffee in room, great location close to Penn Station and 28th for the red line. They kept the luggage the next day so we could explore the city. The bathroom a little on the small side, walk in shower, toiletries provided. I personally slept fine but my husband found the traffic noise too loud (horns beeping late in night and early next day).

10

Amir

Mar 19, 2025

·

Stayed 4 nights

Great location and facilities but even though we were in the 17th floor the garbage trucks at 5 am woke us up every night.

8

Kristina

Nov 22, 2024

·

Stayed 2 nights

The location is very walkable to many New York sites. The staff was very friendly. We were on the 2nd floor and it was very noisy outside. The street is filled with flower shops and the trucks begin dropping off flowers around 3 am.

8

Thomas

Dec 1, 2025

·

Stayed 3 nights

Convenient location.

10

Debra

Feb 26, 2025

·

Stayed 2 nights

It was lovely, right in the flower district. All of the shopkeepers and delivery people were super cheery and friendly. Two subway lines within a block or two. Walkable to Highline, Herald Square area (Macy's, Empire) great restaurants nearby, great price! We will be back.

10

Jenny

Jan 5, 2025

·

Stayed 4 nights

The location was so convenient to several main subway stations, Madison Square Gardens, Times Square, Empire State Building, 5th Avenue, etc.

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Dining

On-site options are limited; the rooftop bar/patio is enjoyed when open but menus can be sparse and breakfast is not included. Many guests relied on plentiful nearby cafes and delis.

Related guest reviews

8

Richard

May 31, 2023

·

Stayed 3 nights

Room was fine. Good black-out shades. Wish they had a breakfast option.

8

Katherine

Aug 17, 2023

·

Stayed 3 nights

Decent location in Chelsea. Small room, but that's standard in NYC. All New York hotels seem to be doing a thing where they don't clean the rooms daily unless you request. This started during covid and it's clearly more a cost saving measure more than anything. We requested more soap, but it was never delivered. Had to request a second time. Staff were a mixed bag. Some were great and others less so. Rooftop patio that is open during good weather but the food options were SO limited, it wasn't worth dining there. Room itself was alright. Beds and pillows were pretty comfy and the A/C worked well. Bathroom was lacking...the toilet paper holder wasn't affixed properly to the wall, chip out of the sink counter and no body wash in shower...there was shampoo, conditioner and a space for body wash, but instead there was another shampoo put in backwards, as though it was being hidden so you didn't see what it was. We also had to request more towels, because although the room accommodates four people, it was really only set up for two. Parking is offsite and so loading and unloading the car on the crowded street out front is stressful, BUT the parking cost is cheaper than other hotels in the area, so I guess that's the trade off. I would consider staying here again, but I wouldn't jump to do so, if that makes sense.

10

Sarah

May 25, 2025

·

Stayed 2 nights

This property was attractive, exceptionally clean and very comfortable. The roof top bar was great for a nightcap or late afternoon glass of wine after a busy day. Best of all, I received several texts from hotel staff throughout my stay, checking to confirm that I had what I needed.

10

Simone

Jan 11, 2024

·

Stayed 1 night

Great location Rooftop had great views Loved that it was surrounded by the florists… amazing smells and sights Close to great thrift shops

8

Beverly

May 1, 2023

·

Stayed 3 nights

No restaurant on site. No garbage removal for short stays unless we requested it. Wonderful welcoming staff, helped with directions and recommendations.

10

Andrew

Sep 17, 2025

·

Stayed 4 nights

A great hotel that is ideally situated to explore New York from. We loved walking down the street through the wholesale flower shops in the early morning. I liked that breakfast wasn't included so you could explore your own options. The rooftop bar was a great to watch the sun go down on the city, but as with all of New York, it was expensive.

8

Joyce

Sep 21, 2023

·

Stayed 4 nights

Cambria has a great rooftop view where you can enjoy dinner and some cocktails. I do wish the kitchen was available in their lower level lounge area, however. The staff here are friendly and professional though. Our stay was comfortable, but the bathroom is really small! That's the only complaint I would have about it! Otherwise, I would recommend this hotel!

8

Amy

Dec 23, 2022

·

Stayed 19,348 nights

We enjoyed our stay at the Cambria Chelsea. The staff was top notch and always willing to accommodate any needs. We used their car service to and from the airport. Service was great and less expensive than a cab or Uber. Only drawbacks to the property is the lack of coffee service on site. In room coffee was terrible and in order to get good coffee, a walk down to a neighboring hotel was necessary. Other than that - this was a very good option for NYC lodging!

8

Elizabeth

Dec 27, 2024

·

Stayed 3 nights

I booked this room because it had 2 queen beds and we are a party of 4. The room was super clean. Check in was fast and easy. We had a hiccup and had to drive, so, we had to park a car. They have a "deal" with a parking garage that is $62 per night which is crazy expensive for me. The sink is super small which was inconvenient for 4 people in a room. The shower door made a horrendous squeaky noise that woke up the whole room anytime someone used it. At check-in, I was charged on two different credit cards. I made the reservation through Expedia with one credit card. At check-in, they asked for another credit card as my reservation was pay upon arrival. There was no notice that I would be charged on the original credit card as the front desk person suggested when I complained. I got notice from my credit card companies that the hotel placed a "hold" on both on my credit cards which held up my credit for the entirety of my visit. I tried to talk to a manager, but they did not seem to understand the actual problem of holding up my credit. When the room was cleaned, they only left enough towels for 2 people. This is a pet peeve of mine as it is a room for 4, so, why would you leave only 2 towels? The location was super convenient to the subway! I feel the rooftop would've been amazing in warmer weather. There was a "deli" place around the corner that I got a "cheap" breakfast from and it was delicious. The best part of the hotel for me was the bag check!

10

Elizabeth

Jun 22, 2023

·

Stayed 1 night

Friendly, helpful, and accommodating staff. Great ground level patio seating areas in the front and back of the hotel. Rooftop patio offered a view of One World Trade Center and it was nice that you could go up there just to sit or get drink from the bar if you wish. Convenient location: Plenty of food options. Walkable distance from several attractions - Times Square, Chelsea Market, Empire State Building. Steps away from the subway entrance to the line bringing you to the WTC. Only heads up I'd give is that the sofa bed is not really a sleepable bed. No mattress/cushion so you are just kind of lying on the underside of a couch. Ended up folding up and sleeping on the narrow couch instead. Would recommend this property.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$152
February	$163
March	$225
April	$240
May	$310
June	$337
July	$269
August	$234
September	$372
October	$368
November	$291
December	$370

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $325	15 $845	16 $968	17 $463	18 $349	19 $450
20 $293	21 $550	22	23 $990	24 $488	25 $496	26 $487
27 $216	28 $292	29 $533	30 $423

Su	Mo	Tu	We	Th	Fr	Sa
				1 $327	2 $408	3
4 $246	5 $351	6 $585	7	8 $455	9 $553	10 $601
11 $311	12 $267	13 $488	14	15 $426	16 $525	17 $521
18 $276	19 $328	20 $470	21	22 $351	23 $455	24 $447
25 $213	26 $307	27 $454	28 $452	29 $369	30 $548	31

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 2 Queen Beds, City View

Deluxe Room, 1 King Bed

Deluxe Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible

Deluxe Room, 1 King Bed, City View

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Cambria Hotel New York - Chelsea

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