Name: Courtyard by Marriott Charleston Downtown/Civic Center
Address: 100 Kanawha Boulevard East, Downtown Charleston, Charleston, West Virginia, United States of America, Charleston, Kanawha County, US
Price range: $143–$308 per night
Rating: 8.58

What guests think

At Courtyard by Marriott Charleston Downtown/Civic Center, travelers often praise very clean rooms, friendly staff, and a convenient location near the river, Civic and Convention Center, and restaurants, plus useful amenities like an on site Bistro and riverside fire pit.

Common drawbacks include paid app based parking, a pool some found unheated or cold, and the absence of a hot tub or complimentary breakfast. Guests also report occasional noise, firm mattresses, minor maintenance problems, and sporadic TV streaming or remote issues. Overall, it suits travelers seeking easy access to events and a comfortable base with on site dining and outdoor space.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the on site Bistro/bar and a riverside patio with a fire pit; a fitness room is available. Parking is paid via an app, the pool is sometimes reported as cold/not heated, and there is no hot tub.

Related guest reviews

8

Kelly

Sep 28, 2024

·

Stayed 1 night

It was a beautiful hotel inside and out!! The only thing bad was the pool was to be heated and it was 74 degrees. It was cold!!

10

Nancy

Oct 12, 2025

·

Stayed 1 night

Stay here often and consistently friendly, clean and quiet. Love the Bistro and firepit. Very convenient.

10

VIRGINIA

Oct 3, 2025

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Stayed 1 night

The outside patio with the fire pit overlooking the river is delightful place to be after a day of travel. The bed was comfortable in the rooms impeccably clean.

10

Joe

Jul 7, 2025

·

Stayed 1 night

Having to pay for parking at the hotel was unexpected .

8

Eric

Jul 27, 2025

·

Stayed 1 night

Everything was great. Bummed I had to pay $13 to park in an empty city with literally dozens of open spots in the hotel lot.

6

Charles

Dec 11, 2022

·

Stayed 1 night

I chose this hotel for a date night with my wife. One of her requests was that the hotel have a hot tub for us to relax in, without our children. We were informed that this hotel does not have a hot tub; only an indoor pool. Please update your data and listing for this property. Otherwise, a very nice hotel and staff to patronize.

10

Bernard

Aug 12, 2024

·

Stayed 1 night

This property is immaculate. Rooms are a good size and modern. Gym, pool and laundry available 24-hours. I personally enjoyed the business center and convenient parking. Staff were great, will definitely staff again.

6

Kelly

Apr 22, 2025

·

Stayed 1 night

The place is definetly clean! The pool was not heated as they say. The food place could not make a cold brew coffee or a bloody mary. They had hot coffee but could not do cold brew! The bar was open said they only make Bloodys in the evening?? Then on top of the price they are now charging yo for parking!

10

Karin

Apr 6, 2023

·

Stayed 1 night

Clean, comfortable hotel just a short drive from the highway exit . Restaurants and Starbucks nearby. Nice but small pool and fitness center. Large beautiful room. Great staff.

8

Adam

Oct 11, 2025

·

Stayed 1 night

Clean, clearly laid out, and well-appointed. Parking requires an app and $10 per 24 hr session. Staff was very friendly and welcoming.

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Cleanliness

Reviews frequently describe the property and rooms as very clean. A few noted issues like shower grime, odors, hairs, worn items, or dust.

Related guest reviews

8

Ashley

Oct 12, 2025

·

Stayed 1 night

Friendly staff. Clean rooms. Great access to the facilities we needed for our trip and close to downtown area restaurants.

10

Kim

Mar 28, 2023

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Stayed 2 nights

Very clean! Comfortable and good amenities. Staff was very friendly and helpful! 2nd time staying here and will definitely stay again!

10

VIRGINIA

Oct 3, 2025

·

Stayed 1 night

The outside patio with the fire pit overlooking the river is delightful place to be after a day of travel. The bed was comfortable in the rooms impeccably clean.

10

Abby

Nov 5, 2023

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Stayed 1 night

This was the cleanest hotel I've been to in a very long time. Kept very well

4

Paul

Mar 25, 2024

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Stayed 1 night

Check-in staff were unfriendly and unhelpful. The rooms were fairly clean apart from lots of hairs everywhere, including the towels.

10

Josh

Jul 20, 2024

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Stayed 1 night

There were lots of families enjoying the pool, but unfortunately my family stopped because our baby was fussy after a long day's drive and we just needed to stop so we weren't there because we really wanted to be. The staff were helpful. Unfortunately, the first room we got was so dirty we didn't feel comfortable staying there and the suite we ordered didn't have a door (which we needed to put our baby to bed in the bedroom). They were able to move us to a second room but the second room smelled like cat urine and dog. My husband is allergic to cats and I appreciate having to travel with pets but it just smelled really bad.. One of the beds had a dirty coverlet and a carpet was disgusting. I chose not to let my baby crawl around on it even though we had a long day of driving the day before and had another one the day after. For some this hotel might be just fine. But we paid $50 more for a hotel in Charleston a different time and it was 10 times cleaner and nicer. This was rated as a seven on hotels.com but I can't believe it even made past five.

6

Brian

Aug 14, 2023

·

Stayed 2 nights

The exhaust fan and outlets in the bathroom did not work. The water pressure was very low. The bedding looked worn and not clean. The carpet was coming apart in multiple areas. Very noisy.

10

Patricia

Sep 23, 2025

·

Stayed 2 nights

We stayed here for two nights and enjoyed it very much. After looking around Charleston, I think it was probably the best hotel in the area. The room was very clean and comfortable. It was handy having a little bar/bistro downstairs. The staff were all very friendly and accommodating. I would definitely stay here again.

10

Cassandra

May 11, 2025

·

Stayed 2 nights

Overall a very nice stay. Beds are extremely comfortable overall very clean, a bit of grim in the shower and some broken tiles but easily overlooked

10

Walt Ward

Mar 23, 2025

·

Stayed 3 nights

Nice clean and friendly

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Rooms

Rooms are generally spacious and modern with comfortable beds and some quiet river views. Drawbacks include firm mattresses for some, occasional noise, small maintenance problems (A/C, lighting), and limited TV/streaming or remote responsiveness.

Related guest reviews

4

Stephen

Nov 28, 2025

·

Stayed 1 night

Room was fine and staff were friendly. The company has decided to raise room rates and charge for parking and it no longer worth the cost. Also the tv remotes basically don't work about 75% of the time. You have to repeatedly press a button and hope it will respond.

8

Pagett

May 31, 2024

·

Stayed 1 night

Great option when seeing a concert nearby. Always clean and a very friendly staff. Only downside is the bed. Mattresses are very firm and pillows offer no support. Rooms are wonderful and always clean.

8

Michelle

Nov 5, 2023

·

Stayed 1 night

Clean and fairly well maintained Hotel. Would return. Lots of space in our room with king and cute couch. Our room had some small issues including a weird noise from the bathroom and a light on the sprinkler that flashed through the night, but I reported those and there’ll be Handled.

6

Angela

Jun 5, 2024

·

Stayed 2 nights

The property is nice, but amenities are basic. No breakfast. The bed was rock hard. No ability to stream on the tv. Nice location near the river, Starbucks across the parking lot. Good parking.

4

Jeanne

Mar 31, 2025

·

Stayed 1 night

could not get the lights to turn off in the room and the a/c made a sound like an airplane all night so had to turn it off and room was too hot to sleep. ugh!

8

Kalie v

May 27, 2024

·

Stayed 1 night

Convenient to the convention center and highway. Room was spacious and clean. Clean bathroom with adequate towels and necessities.

6

Brian

Aug 14, 2023

·

Stayed 2 nights

The exhaust fan and outlets in the bathroom did not work. The water pressure was very low. The bedding looked worn and not clean. The carpet was coming apart in multiple areas. Very noisy.

10

Bernard

Aug 12, 2024

·

Stayed 1 night

This property is immaculate. Rooms are a good size and modern. Gym, pool and laundry available 24-hours. I personally enjoyed the business center and convenient parking. Staff were great, will definitely staff again.

10

Jaime

Feb 4, 2024

·

Stayed 1 night

The hotel was gorgeous. Room was beautiful and quiet and the view from the windows were stunning !

10

Starann

Oct 6, 2024

·

Stayed 1 night

We stayed here for a concert at the Charleston Civic Center. Short walk! Super comfortable bed (and coming from someone with bursitis, this is important!), extremely clean room, quiet location.

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Service

Staff are widely praised as friendly, helpful, and professional, with shout outs to management and the front desk. A few guests reported unfriendly check in or housekeeping disruptions.

Related guest reviews

10

Pastor Wayne

Feb 7, 2025

·

Stayed 1 night

This hotel was wonderful. When I arrived I asked about the city view that I had requested. The young lady at the desk took me to view both views from the lobby. Above and beyond the call of duty.

10

Paul

Nov 25, 2023

·

Stayed 1 night

The GM is friendly, professional, and genuinely made us feel like she cared about our experience from the moment we stepped foot in the hotel. She was authentic, knowledgeable and made the stay even more pleasant. Rooms were spacious, clean and everything you’d expect from a Marriott. It was our first trip to Charleston We came for a football game and got to experience Holly Jolly Brawley as a bonus I’d highly recommend it! Love everyone’s Southern Hospitality Would definitely definitely come back

10

Heather

Apr 7, 2024

·

Stayed 1 night

Amazing place to stay, my only complaint is housekeeping barged in my room at 10a yelling “hello” and waking me out of a dead sleep.

4

Harold F

Oct 20, 2024

·

Stayed 1 night

Check in staff was not friendly.

10

Linda

Jul 17, 2024

·

Stayed 1 night

The general manager greeted us upon check in. The hotel is clean, great beds, and has friendly, helpful staff at an affordable rate. We’ll stay again!

10

Kevin

Sep 9, 2025

·

Stayed 1 night

wonderful staff! will be our go to in Charleston from now on…good work!!

10

Leo

Dec 1, 2024

·

Stayed 2 nights

Special kudos to the staff! We left something in the room and they went way out of their way to arrange a FedEx delivery to return our property.

4

DAVID

Aug 11, 2023

·

Stayed 3 nights

Second time Ive stayed here. There was extreme noise all night all 3 nights! The bed was very hard. There is NO free breakfast. The back patio was nice and so was the lobby. Staff were short with me and seemed too busy to bother with my questions.

10

Mary

Mar 9, 2024

·

Stayed 1 night

General Manager was a delight!

10

Julie

Jul 11, 2025

·

Stayed 1 night

Front desk employee was extremely helpful. Location was great and property was well maintained. They appear to have a strong management team. We are happy with the choice we made while in Charleston for the first time.

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Location

Convenient for the Civic/Convention Center, riverfront, and downtown dining, with easy highway access and many venues within walking distance. Some guests mentioned concerns about the area at night.

Related guest reviews

8

Kimberly

Aug 31, 2025

·

Stayed 1 night

In the heart of downtown near the river

10

Clarke

Jul 6, 2024

·

Stayed 1 night

Lovely hotel on the River. Walk to restaurants. Great fire pit area overlooking the river. Great comfortable large lobby/lounge area. Front desk employee very helpful!

8

Kelly

Apr 10, 2023

·

Stayed 1 night

It was alright-comfortable-had some questionable experiences with the people around there but the hotel itself was good

10

Gregory

Apr 21, 2024

·

Stayed 1 night

Excellent location near Convention Center. We were able to enjoy walking around downtown and along the river!

10

Suzanne

May 20, 2024

·

Stayed 1 night

This Hotel was perfectly located near the mall and convention center. Lovely courtyard with fire pit in the back along the river made a wonderful spot for conversation and visiting.

6

Joseph

Jun 13, 2023

·

Stayed 2 nights

Hotel itself wasn’t bad; just not in the best of locations. Did not like that they only come and clean your room if you are staying there three nights or more. Would stay here again in a pinch but not on the top of the list. Didn’t feel safe walking around there at night. It was across from a Starbucks which made the stay a bit better.

10

Trudy

Feb 13, 2025

·

Stayed 1 night

Close to all the downtown area offers

8

PATRICIA

Apr 28, 2025

·

Stayed 1 night

i was disappointed that this property is now charging for parking. the front desk explained it was a third party vendor and they had no control over it. also, there were numerous people with signs on every street asking for money. made the area feel unsafe

10

Amy

Jun 23, 2024

·

Stayed 1 night

Friendly and efficient checkin, clean room, great water pressure in shower, ideal location with easy access to hwy.

10

Lois

Feb 3, 2025

·

Stayed 1 night

Was very close to civic center

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Dining

The on site Bistro/bar is handy and often well liked for meals and drinks. However, there is no complimentary breakfast, and some noted understaffing, limited drink preparation, or higher bar prices.

Related guest reviews

10

Lori

Jul 14, 2025

·

Stayed 1 night

Conveniently located off the expressway. Everybody was super friendly. The food and drinks were delicious. We didn’t have to go out after a long day on the road. Everything was right there.

10

sarah

Jun 25, 2025

·

Stayed 2 nights

Great restaurants close by. Had breakfast at First Watch both mornings. Dinner at the hotel Deli was good as well.

10

Nancy

Oct 12, 2025

·

Stayed 1 night

Stay here often and consistently friendly, clean and quiet. Love the Bistro and firepit. Very convenient.

10

Lindsay

Feb 28, 2025

·

Stayed 1 night

Wonderful place to stay. Staff is very friendly. Drinks are expensive at the bar but that’s to be expected.

10

Angela

Jun 12, 2023

·

Stayed 2 nights

Hotel was awesome and friendly staff but the Bistro in the hotel under staffed and not good at mixing drinks and not so friendly.

6

Marcus

May 27, 2023

·

Stayed 1 night

The website noted hot tub and free breakfast, but these were not available. The staff was exceptional and friendly. The room was very large and comfortable, as were the beds. It was quiet deapite being close to the highway. The pool was refreshing and the hotel made good uae of the outside space.

10

Patricia

Sep 23, 2025

·

Stayed 2 nights

We stayed here for two nights and enjoyed it very much. After looking around Charleston, I think it was probably the best hotel in the area. The room was very clean and comfortable. It was handy having a little bar/bistro downstairs. The staff were all very friendly and accommodating. I would definitely stay here again.

8

Jennifer

Jul 22, 2023

·

Stayed 2 nights

The pool water was cold. The sofa bed in the suite was not only uncomfortable to sit on, but very hard to sleep on. Not meant for tall guests by any means. For the price, it was unfortunate that continental breakfast was not provided. Otherwise the accomodations were above average. The staff was very polite and the room was clean.

6

Kelly

Apr 22, 2025

·

Stayed 1 night

The place is definetly clean! The pool was not heated as they say. The food place could not make a cold brew coffee or a bloody mary. They had hot coffee but could not do cold brew! The bar was open said they only make Bloodys in the evening?? Then on top of the price they are now charging yo for parking!

10

Linda

Oct 1, 2025

·

Stayed 1 night

Very nice-clean and pretty hotel. Staff was so courteous, kind and helpful. Also liked the cafe/bar/dining area. Room was great. Would definitely stay there again

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AI-generated summary based on recent guest reviews

Month	Average price
January	$148
February	$150
March	$202
April	$165
May	$169
June	$183
July	$170
August	$166
September	$161
October	$159
November	$159
December	$149

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $308	16 $257	17 $182	18	19 $185
20 $160	21 $202	22 $202	23 $181	24 $170	25 $167	26 $165
27 $149	28 $176	29 $181	30 $181

Su	Mo	Tu	We	Th	Fr	Sa
				1 $175	2 $206	3 $213
4 $143	5 $170	6 $177	7 $175	8 $209	9 $192	10 $192
11 $164	12 $170	13 $181	14 $175	15 $213	16 $213	17 $192
18 $144	19 $165	20 $181	21 $181	22 $197	23 $164	24 $164
25 $149	26 $164	27 $175	28 $175	29 $164	30 $180	31 $173

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Monthly average prices

About this property

Location

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What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about Courtyard by Marriott Charleston Downtown/Civic Center

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