Santa Grand Signature Kuala Lumpur

It was fine. Nothing outstanding. Staff for check in were a little disorganised, swapped in the middle and took a while, but bag drop was efficient and they moved the roo.ing so our party were on the same floor (though not adjacent). Beds comfy, thiugh room spacw quite small. Shower pressure good and eniugh towels. Breakfast was VERY busy for the space given, lifts were not helpful for moving the large numbers of people up and down the hotel. Pool was OK, 4 sunloungers. Rooftop "lounge" 4 tables and chairs, pool towels available and all very clean. View was nice

Sehr zu empfehlen für eine Städtereise, zentral gelegen, vieles zu Fuß erreichbar, ansonsten ist die Metro auch nicht weit weg. Zudem sehr schöne Rooftop Bar, Fitnessstudio und natürlich der Pool ist zu empfehlen. Frühstück sehr lecker. Preis Leistung stimmt! Gerne wieder.

Gute Lage zu den öffentlichen Bahnen. Umfangreiches Frühstück - guter Service. Für die größe des Hotels sind deutlich zu wenig Liegen am Pool. Ebenso oft lange Wartezeiten vor den Aufzügen.

Hôtel bien situé, à 20 mn des tours Petronas, en face de la KL Tower. Proche d’1 station de métro . Chambre un peu petite mais bonne literie et bien aménagée. Buffet petit déjeuner excellent. Piscine sur le toit avec un super vue sur la KL Tower et les Peteonas au loin. Parking payant

la struttura si trova in una posizione ottima per raggiungere vari punti della città. La camera che avevamo aveva una vista pazzesca. La colazione è continentale, preparano uova, pancake,Waffle al momento e tantissime altre cose sia dolci che salate.All'ultimo piano hanno una piscina panoramica altrettanto bella.CONSIGLIATISSIMO

Our room was very homely and clean. We felt very comfortable at the hotel. All hotel staff were very friendly and helpful. The view from the Rooftop and the pool was very good. Stunning views! It would have been good if the pool was heated a little - thought it was a bit too cold for us.

Hotel tenuto benissimo, arredi moderni e molto pulito. Punto di forza la posizione, perché consente di raggiungere a piedi le maggiori attrazioni del centro di KL, ed è vicinissimo anche alle fermate di autobus e treno. La piscina piccola ma molto bella, e dalla quale si vede un bel panorama. Unico neo: la camera tripla che avevamo era veramente piccola, non c'era lo spazio per aprire entrambe le valigie, abbiamo chiesto di cambiarla ma l'hotel era pieno e non avevano alternative.

I loved the views from the rooftop, there you have the gym and the pool has view to petronas towers and the KL tower

L’hôtel est bien situé avec une piscine avec une belle vue Et à côté de tout en taxi qui ne coûte quasiment rien pour se déplacer L’hôtel est beau et propre, le personnel est ni bon ni mauvais, je dirai insignifiant, aucun contact avec nous. Le petit dej est énorme et très copieux, seul bémol, le café est infecte et il n’y a que 6 transats autour de la piscine Sinon bon séjour et très bon rapport qualité prix

Poolområder ikke i nærheden af at være som på billederne

Clean Place and they Staff friendly

Hotel was very good. Staff particularly friendly and helpful. The lobby area just as pictured, very relaxing area. Good WiFi throughout. Pool area was excellent for views and great place to relax. Breakfast had a good selection and really tasty. We really liked our room and the view. Bathroom very clean. Only prevented from getting an “excellent rating” because there was small debris under bed and side of fridge. Would stay here again when we visit 👍

Rooms were clean, staff was amazing and friendly, and breakfast was great.

Our room was very homely and clean. We felt very comfortable at the hotel. All hotel staff were very friendly and helpful. The view from the Rooftop and the pool was very good. Stunning views! It would have been good if the pool was heated a little - thought it was a bit too cold for us.

Petit déjeuner complet, de qualité. Le rooftop avec la piscine est top pour se décontracter après une longue journée de marche. Les chambres sont confortables mais manquent un peu de propreté, seul bémol. Le personnel est adorable !

Clean hotel. Great staff. Good amenities. Prime location. Best breakfast.

A fairly new hotel, in a great location with comfy beds and great wifi. Rooms are very small, with not many comforts. Reception staff were not very friendly or approachable, felt like it was a hassle to them to ask questions. If breakfast is your thing don’t book here unless you LOVE Asian food including fish head curry for breakfast! & super strong coffee. Breakfast area is set up all wrong making it truly chaotic and not relaxing at all. Lifts were terrible, 3 on offer but was always left waiting for a long time. Housekeeping room attendants only did bare minimum, whether you were in the room or not. Had to ask to get the bed made and you were lucky if you got the right number of clean towels for guests in the room. Overall I would not recommend staying here and would not stay again.

Das Hotel liegt etwa 20 Gehminuten von den Petronas Twin Towers entfernt. In der näheren Umgebung gibt es aber auch Restaurants und Einkaufsmöglichkeiten. Das Hotel selbst ist ganz ok. Das Personal ist stets nett und hilfsbereit. Frühstück bietet eine gute Auswahl an diversen Speisen. Das Zimmer war geräumig mit bequemen Betten, allerdings lief das Cleaning sehr schleppend. Duschgel und Toilettenpapier wurden nie aufgefüllt und teilweise wurde erst abends nach 20 Uhr gereinigt. Pool oben am Rooftop ist zwar ganz nett, aber 6 Liegen ist definitiv zu wenig. Auch das Gym verdient seinen Namen nicht. Alles in allem für den Preis war es aber mehr als ok.

Wrote in more than a week before check-in regarding toilet amenities and till date (checkout) and there's no response. Hair found in towel, called and replacement was reasonable (as we have left the room for meal). Following day, hair found in face towel! Didn't ask for replacement as not intent to use Though clean towels but hair found shows hygiene level need to improve. Room has smell but bearable and so didn't ask for room change. Water flowing sound can be heard but didn't affect my spouse sleep and so didn't request room change. (Most likely water flowing from upstairs guests' showering). Bed was comfortable and room considered spacious. Room was right bedside lift, can be noisy if other guests talked loudly at lift lobby. High floor seems to have been reserved for other non-ASEAN /non-Asian (should know which group I'm referring to. Unable to confirm if we are the 'non-identified' ones. For your consideration if assigned room 410.

Everything was good except the blanket sheets had smell.

Det hörs mycket ljud från köket när arbetet börjar klockan 5 på morgonen.

Small rooms and very poorly soundproofed.

Buen hotel en Kuala Lumpur a 10/15 minutos andado de la Torres Petrona y a 50/60 minutos del aeropuerto en taxi. Las habitaciones no son muy grandes y las camas individuales tampoco, pero sí cómodas. Las habitaciones tiene un ligero olor asumible a los productos de limpieza que usan para limpiarlas. El agua de la piscina un poco fría y la de la ducha de la habitación no sale totalmente caliente, sino mas bien templada. Buen desayuno pero servido en salón pequeño por lo que hay bastante aglomeración donde hay una zona con luminosidad muy agradable y otro muy oscura desagradable. Hay una parada de metro a 5 minutos del hotel para moverte por la ciudad. El hotel dispone de un pequeño gym sin mas con citas para correr y algunas pesas.

Ontbijtzaal is te druk voor het aantal gasten Eten smaakt niet Kamers hebben geen ramen Overal is het hotel heel mooi en locatie is goed

Great location, fab breakfast, comfortable and spacious room

We had a beautiful view from our room to the skyline of Kuala Lumpur. Especially at night you could see the whole city sparkling. The hotel is in a more quit area and you can walk in 20 minutes to the important sights. The breakfast had a good mixture of malaysian and european food. Also the hotel provides a small market. Unfortunately at the beginning the reception couldn’t find our reservation but after a the support of the Expedia agent service they made it up to us. Besides of that, we were glad with our stay.

Excellent stay. The room was exceptionally clean. The room is compact but every inch of space is well utilized. Conveniently located 15-20minute walk to Petronas Towers in 1 direction, Merdeka in another and also to Chinatown. Had a beautiful view of Menara Tower and Petronas Towers

The cafeteria for breakfast is small. Lack of variety of food and cramped space due to cafe size is small. My room on level 2 is noisy due to the kitchen in level 3.

Alguna de las habitaciones era muy pequeña, sin vistas

The internet was fast, the breakfast was absolutely amazing!

We thoroughly enjoyed our stay here! Reception staff and poolside staff offered excellent service. The bartender was very professional and very helpful with choosing our drinks.

本人不幸在吉隆坡鐵路上遇上小偷，偷去財物，前台職員非常熱心幫忙，包括協助報警及提供電話熱線，並沒有額外收費，員工態度值得推薦，非常好

Nice and clean hotel. The staff is very helpful and courteous. The location is quite good. Is close to a lot of landmarks. Definitely close to several places by taxi drive of 10-15 min. The breakfast was pretty good with several options. The staff was quick to clear tables. We stayed for three nights there. It is a great place for the price!

We had booked 3 nights in a deluxe room but left this hotel and paid £15 more per night to stay at Royal Hotel Signature. There was a smell in the room which felt lile mould and dirty socks. I asked to change rooms and was advised that house keeping had checked the room and noted that there isnt an issue with regards to smell. I also mentioned to them that the safe was not working (which they didnt fix when they said they would). We also had an ironing board in the room but no iron, the bathroom was small and the walls had marks all over them. The lobby, pool and restaurant were all fantastic and the service given by Zamal was above and beyond. It is a shame that the other staff members at reception were not as helpful and that the room did not live up to expectations. I would not recommend staying here. The manager on duty that night declined to change my room but when I complained to expedia they offered to change my room at 2am. By this point I was no longer interested and wanted to leave. Ive stayed in hotels all over asia as I am travelling for months and this has been one of the worst hotels I've stayed in because of the reception desk's service and the low standard of the room. Pay a tiny bit more and stay in a 5 star hotel in the centre of town.

Checkin took ages (about 20 min) despite their not being a queue. Reckon if there were 2 customers in front we would have waited an hour!

Dissapointing stay and the hotel wouldnt cancel one night because I had to go back to my country for emergency...asked me all documents and so for just one night... absolut nightmare to speak with those people. No humanity as I spoke with one employee repeating me ten times in a row this is the policy ! The hotel is very standard, cold. wont be back.

Overall service was exemplary. Staffs were friendly and approachable. They went the extra miles to accommodate our extra request and promptly delivered where it mattered most.

The hotel’s location and social facilities were excellent, exceeding my expectations. The cleanliness was truly impressive, and the breakfast was absolutely outstanding. However, I experienced a very disappointing situation during check-in. Although I had already paid the full amount including all taxes, the staff demanded an additional “tax” payment, claiming I could not check in otherwise. I was forced to pay it. When I later requested documentation, I discovered that the so-called tax was not an official charge at all — it was simply balanced off, meaning the money went straight into the hotel’s cash register. This was not only unprofessional but also completely unacceptable. Such practices seriously damage customer trust and overshadow what could have been an excellent overall stay.

A fairly new hotel, in a great location with comfy beds and great wifi. Rooms are very small, with not many comforts. Reception staff were not very friendly or approachable, felt like it was a hassle to them to ask questions. If breakfast is your thing don’t book here unless you LOVE Asian food including fish head curry for breakfast! & super strong coffee. Breakfast area is set up all wrong making it truly chaotic and not relaxing at all. Lifts were terrible, 3 on offer but was always left waiting for a long time. Housekeeping room attendants only did bare minimum, whether you were in the room or not. Had to ask to get the bed made and you were lucky if you got the right number of clean towels for guests in the room. Overall I would not recommend staying here and would not stay again.

We stayed here the 2nd time and like the last time we had a Great time here. The room(s) are always clean and very comfortable, the staff is very friendly and helpful. We will definitely stay at this hotel at our next stay in KL!

Zentral gelegene Unterkunft. Vom Flughafen sehr gut mit der Bahn erreichbar, man musste nur einmal umsteigen. Die Innenstadt mit den Petronas Towers war fussläufig in 15 Minuten erreichbar. Das Personal sehr freundlich und zuvorkommend. Würden wir wieder buchen.

Staff and location

Good: Good central location near light rail and monorail, and also walkable to many city sights. The Jakel mall next door had a huge supermarket / hypermarket and various food outlets and restaurants. Amazing views of city skyline and forest park (if you were lucky enough to be on the right side of the building and on an upper floor, as I was). Nice pool, also with great view. Good variety and quality in breakfast buffet - I was there for 6 days and didn't get sick of it. Reception and concierge staff were very helpful and polite. Quiet in room despite being on a busy road. overall I thought good value for money. If I ever went back to Kuala Lumpur I would stay there again. Not quite so good: Pool area very crowded at peak afternoon times - lack of seating. The piano music playing in the corridors got pretty monotonous after a few days and could be heard in the room Housekeeping was a bit variable in terms of time of day. I had to ask for spare toilet paper rather than waiting for it to run out.

The hotel is in a good location and the room was clean. I also enjoyed the included breakfast, which was very varied. The main tourist attractions are a 15-minute walk away.

Ligger centralt. Kan gå til mange ting. Meget dygtigt personale med gode engelsk kundskaber.

Lage zentral und ruhig, sehr freundliches Personal, gute Betten und komfortable Zimmer, top Frühstück

This was our first visit to Kuala Lampur, hotel was really nice, staff were super friendly and good location as its online 15min walk to the Petronas towers. Would definitely stay there again.

Location really handy to all the main sites and tube station 5 mins walk away. It’s walkable to Colonial district , Petronas Towers and monorail. Plus several shopping mauls. I was on 15th floor with great views of the city ( worth the extra payment) , especially at night with the colourful light show. Breakfast area can be busy (7.30am was better than 8.00 onwards. Varied choice of food, including 2 choices of fresh fruit daily. Checkin was fast and efficient. Staff very friendly and attentive. Rooms clean and well equipped. Would stay again. Overall good value.

New hotel which brought Value for money at a great location. 5 mins walk from LRT.

The room was always spotless and ALL the staff were very friendly and helpful. The hotel location was within walking distance from the train and mono rail stations or a little longer to Petronas Towers and KLCC or take a cheap GRAB car to most attractions.

It was fine. Nothing outstanding. Staff for check in were a little disorganised, swapped in the middle and took a while, but bag drop was efficient and they moved the roo.ing so our party were on the same floor (though not adjacent). Beds comfy, thiugh room spacw quite small. Shower pressure good and eniugh towels. Breakfast was VERY busy for the space given, lifts were not helpful for moving the large numbers of people up and down the hotel. Pool was OK, 4 sunloungers. Rooftop "lounge" 4 tables and chairs, pool towels available and all very clean. View was nice

Buen hotel en Kuala Lumpur a 10/15 minutos andado de la Torres Petrona y a 50/60 minutos del aeropuerto en taxi. Las habitaciones no son muy grandes y las camas individuales tampoco, pero sí cómodas. Las habitaciones tiene un ligero olor asumible a los productos de limpieza que usan para limpiarlas. El agua de la piscina un poco fría y la de la ducha de la habitación no sale totalmente caliente, sino mas bien templada. Buen desayuno pero servido en salón pequeño por lo que hay bastante aglomeración donde hay una zona con luminosidad muy agradable y otro muy oscura desagradable. Hay una parada de metro a 5 minutos del hotel para moverte por la ciudad. El hotel dispone de un pequeño gym sin mas con citas para correr y algunas pesas.

Rooms were clean, staff was amazing and friendly, and breakfast was great.

Room was spacious and clean. In a great area easy scooter ride to main attractions. Breakfast was disappointing and the same each day

The breakfast spread was excellent .

The breakfast is not up to the standard of the hotel.

L’hôtel est bien situé avec une piscine avec une belle vue Et à côté de tout en taxi qui ne coûte quasiment rien pour se déplacer L’hôtel est beau et propre, le personnel est ni bon ni mauvais, je dirai insignifiant, aucun contact avec nous. Le petit dej est énorme et très copieux, seul bémol, le café est infecte et il n’y a que 6 transats autour de la piscine Sinon bon séjour et très bon rapport qualité prix

Frokosten var god og variert. Aircondition fungerte godt. Hyggelige ansatte og god service . Kommer gjerne tilbake

Excellent hotel, very pleasant and helpful staff. Only criticism is that the restaurant had a very limited menu for dinner and almost no customers-perhaps they all eat out?

The internet was fast, the breakfast was absolutely amazing!