Ascott Waterplace Surabaya

$78

/ night

Avg. for October

Prices for Ascott Waterplace Surabaya

Select dates to see prices and availability

$78

/ night

Avg. for October

Monthly average prices

Nightly prices at Ascott Waterplace Surabaya average $68 in June, the cheapest month, and $78 in October, the most expensive, based on the last 12 months.

Average nightly price at Ascott Waterplace Surabaya by month, last 12 months (USD)
Month	Average price
January	$72
February	$69
March	$71
April	$70
May	$70
June	$68
July	$77
August	$73
September	$69
October	$78
November	$77
December	$78

Most expensive: October (~$78)

Cheapest: June (~$68)

About this property

Dip into one of the 2 outdoor pools or enjoy other recreational amenities including a waterslide and a fitness center. Additional amenities at this Art Deco aparthotel include complimentary wireless internet access, concierge services, and ...

Location

Tower D1, Jalan Pakuwon Indah Lontar Timur Kav. 3-5, Surabaya, Indonesia

Pakuwon Trade Center (0.1 miles)

Pakuwon Mall (0.2 miles)

Al-Akbar Mosque (2.9 miles)

Ciputra Waterpark (3.9 miles)

Ciputra World Mall (4.2 miles)

Ciputra Golf Club (4.5 miles)

Room options

Penthouse, 1 Bedroom

1 King Bed

Sleeps 2

1206 ft²

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Kitchenette

Executive Apartment, 1 King Bed

1 King Bed

Sleeps 2

570 ft²

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Kitchenette

Deluxe Apartment, 1 King Bed

1 King Bed

Sleeps 2

495 ft²

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Kitchenette

Executive Apartment, 2 Bedrooms

1 King Bed

and

1 Queen Bed

Sleeps 4

1076 ft²

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Kitchenette

Deluxe Apartment, 2 Bedrooms

1 King Bed

and

2 Twin Beds

Sleeps 4

968 ft²

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Kitchenette

Executive Apartment, 3 Bedrooms

1 King Bed

1 Queen Bed

, and

2 Twin Beds

Sleeps 5

1216 ft²

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Kitchenette

Guest reviews of Ascott Waterplace Surabaya

8.7

Fabulous

Based on 2,060 verified reviews

Facilities

8.2

Cleanliness

8.8

Rooms

8.6

Service

8.6

Location

8.7

Dining

7.9

Who stays here?

Business

20%

Couple

10%

Family

52%

Group

12%

Solo

Gunawan

4 weeks ago

Stayed 2 nights

We stayed for 2 nights in 2 bedroom unit. The unit was very spacious for 3 of us. I booked it there so we could have gathering with some old friends. In the first night, there were ants in the kitchen. The staff came to spray the ants which worked because the ants did not return the next day. For the 2nd night, there were sewer like smell coming out of the master bathroom. The staff had to come and closed one of the drain. It helped a little bit. The smell was not completely gone. I believe it was flaw in the building design since I found out that they already closed the drain in the other bathroom. Staff was very helpful. Amenities were great. The unit came with all the toiletries and all kitchenware. Location was great. It was next to a mall. We would stay there again for the space and the location.

Juhanah

Jun 25, 2026

Stayed 4 nights

Good location and family-friendly.

Harold

May 5, 2026

Stayed 2 nights

Nice place but too many irritating distractions: 1. Breakfast was a disappointment. I tried to get breakfast included. Couldn’t do it! Emailed hotel and Expedia, no response. Ended up paying 2 x the price next morning because I did not make the appropriate booking 2. Cable tv was a problem. Promised tekkie did not make it to our room. We just put up with it. 3. Could not buy a cup of coffee without also buying breakfast. 4. Not the same Ascott as I am used to in Jakarta.

LI-JU

Aug 11, 2025

Stayed 2 nights

Overall experience is good! Good for family who needs multiple rooms per stay. Living room is spacious, great kitchen area with cookwares ready! Drinking water fountain in the room is awesome!

Simon

Oct 12, 2024

Stayed 3 nights

Nice hotel in a great location next to a shopping mall so lots of choice for dining. Staff were friendly and very helpful. The suite was very nice. My only suggestion having stayed at lots of similar places is that there were a few simples things missing in the room that would have helped. No moisturising cream in the bathroom which is generally normal. There was no writing paper and pen/pencil in the room. Also there was a kitchen but no cloth or scourer to clean anything. All small touches but important and normal in most suites I have stayed in.

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 23:59

Before 12:00

Security deposit

IDR 500000 per accommodation on arrival.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Ascott Waterplace Surabaya

Is parking available at the property?

Parking is available on-site, but guests must contact the property in advance to reserve it. There is limited parking available.

What type of breakfast is offered and what are the serving hours?

Continental breakfast is available daily from 6:00 AM to 10:00 AM for a fee of approximately IDR 185185 for adults and IDR 92593 for children.

Does the property allow pets?

No pets are allowed at this property, including service animals.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM to 11:59 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

Airport shuttle services are available for a fee of IDR 524691 per vehicle (one-way, maximum occupancy 6). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathroom accessibility are not provided.

Where is the property located in relation to key landmarks?

The property is located in Surabaya's entertainment district, just a 1-minute drive from Pakuwon Mall and 9 minutes from Surabaya Town Square. It is approximately 7.5 miles from Royal Plaza Surabaya and 7.8 miles from World Trade Centre.

Does the property have a swimming pool?

Yes, the property features two outdoor swimming pools, including a seasonal outdoor pool. The operational hours are not specified.

What are the policies for guests staying with children?

Children are welcome at the property. One child aged 5 years or younger can stay for free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of IDR 617284 per night. Free cribs are available on request. Advance request or confirmation may be required for both.

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Prices for upcoming dates

October 2026

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $87
18 $83	19 $83	20 $83	21 $83	22 $82	23 $78	24 $78
25 $78	26 $78	27 $91	28 $92	29 $240	30 $174	31 $248

November 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in must be done by someone who is at least 15 years old.

You'll be required to pay the following fully refundable deposit.

Deposit: IDR 500000 per stay

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Heating is not provided
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.
The property is professionally cleaned.
Contactless check-in and contactless check-out are available.

Business details

Property registration number 8120104900057, 55194

Fee for continental breakfast: approximately IDR 191358 for adults and IDR 95679 for children
Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6)
Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: IDR 617284.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Su	Mo	Tu	We	Th	Fr	Sa
1 $78	2 $78	3 $78	4 $78	5 $78	6 $78	7 $78
8 $78	9 $78	10 $78	11 $78	12 $78	13 $78	14 $78
15 $78	16 $78	17 $78	18 $78	19 $78	20 $78	21 $78
22 $78	23 $80	24 $78	25 $78	26 $78	27 $78	28 $78
29 $78	30 $78