Name: Ascott Waterplace Surabaya
Address: Tower D1, Jalan Pakuwon Indah Lontar Timur Kav. 3-5, Surabaya, Indonesia, Surabaya, East Java, Indonesia
Rating: 8.68

Guest reviews

8.7

Fabulous

Based on 1,992 verified reviews

Facilities

8.2

Cleanliness

8.7

Rooms

8.6

Service

8.5

Location

8.7

Dining

7.9

Who stays here?

Business

20%

Couple

10%

Family

52%

Group

12%

Solo

4%

10

LI-JU

Aug 11, 2025

·

Stayed 2 nights

Overall experience is good! Good for family who needs multiple rooms per stay. Living room is spacious, great kitchen area with cookwares ready! Drinking water fountain in the room is awesome!

8

Simon

Oct 12, 2024

·

Stayed 3 nights

Nice hotel in a great location next to a shopping mall so lots of choice for dining. Staff were friendly and very helpful. The suite was very nice. My only suggestion having stayed at lots of similar places is that there were a few simples things missing in the room that would have helped. No moisturising cream in the bathroom which is generally normal. There was no writing paper and pen/pencil in the room. Also there was a kitchen but no cloth or scourer to clean anything. All small touches but important and normal in most suites I have stayed in.

10

Ade

Dec 29, 2022

·

Stayed 3 nights

Very well set out accommodation.

8

Panji

Sep 26, 2022

·

Stayed 1 night

Very good location and walking distance to the Pakuwon Mall. We stayed at the Executive Room 2 Bedroom Apartment and it was spacious and very comfortable. I think the only downside was that the second room did not have a TV inside, as kids should be able to enjoy some entertainment at the room if they like to relax. Everything else is convenient. Will stay here again sometime for sure.

Tower D1, Jalan Pakuwon Indah Lontar Timur Kav. 3-5, Surabaya, Indonesia

Location

Located in Surabaya, Ascott Waterplace Surabaya is in the entertainment district, a 1-minute drive from Pakuwon Mall and 9 minutes from Surabaya Town Square. This family-friendly aparthotel is 7.5 mi (12 km) from Royal Plaza Surabaya and 7.8 mi (12.5 km) from World Trade Centre.

Pakuwon Trade Center(0.1 miles)

Pakuwon Mall(0.2 miles)

Al-Akbar Mosque(2.9 miles)

Ciputra World Mall(4.2 miles)

Ciputra Golf Club(4.5 miles)

Surabaya Town Square(5 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 23:59

Before 12:00

Security deposit

IDR 500000 per accommodation on arrival.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Parking is available on-site, but guests must contact the property in advance to reserve it. The parking is limited and may incur additional charges.

A continental breakfast is available daily from 6:00 AM to 10:00 AM for a fee of approximately IDR 185185 for adults and IDR 92593 for children.

No pets are allowed at this property, including service animals.

Check-in is from 2:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Airport shuttle services are available for a fee of IDR 524691 per vehicle (one-way, maximum occupancy 6). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

The property offers step-free entrances and wheelchair-accessible facilities in public areas and rooms. Specific details about bathrooms and pool access features are not provided.

The property is located in Surabaya's entertainment district, just a 1-minute drive from Pakuwon Mall and 9 minutes from Surabaya Town Square. It is approximately 7.5 miles from Royal Plaza Surabaya and 7.8 miles from World Trade Centre.

Yes, the property features 2 outdoor swimming pools. The pools are operational year-round, and one of them is seasonal.

Children are welcome at the property. One child aged 5 years or younger can stay for free when occupying the parent or guardian's room using existing bedding.

The property offers rollaway beds for a fee of IDR 617284 per night and free cribs are available on request. Advance request for cribs is recommended.

Ascott Waterplace Surabaya

Amenities

Property description

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