Limehome Eindhoven Gashouder

The room is nice and the location is good. Unfortunately, we had no WiFi for the 1st 3 days of our 6 day stay. We also had no TV. This was finally resolved but I had to push for it. There are no humans to interact with. It’s all done via AI 1st and if you persist, you get a human on email but they don’t always respond. There were lots of drain flies in the apartment and no cleaning done so no way to get rid of them. We had no towel changes or cleaning done in our 6 night stay and we had to buy our own toilet paper. At £175 a night I think that’s outrageous. The final straw was the lift breaking down and we then had to take golf clubs, trollies and luggage down 2 flights of steep stairs. It was a real shame as the room could have been great. I book hotel rooms more than 20 times a year and wouldn’t stay here again.

Multiple issues arose during our stay, and despite repeated follow-ups, most remained unresolved. Check-in Process The check-in experience was far from seamless. I had requested an early check-in several days in advance and fully understood that it was not guaranteed. However, Limehome was unable to provide a definitive response until the day of arrival. A simple "no" would have been acceptable, but instead I had to contact multiple support agents before one finally provided a clear answer, creating unnecessary stress and uncertainty. Hygiene Concerns We found strands of hair on the towels immediately upon arrival. Replacement towels were only provided the following day. Ineffective Support Support responses were often delayed, and some agents were unhelpful or outright rude, making issue resolution even more frustrating. Broken Elevator The elevator was out of service throughout our stay. Reaching the property required climbing what felt like nearly 100 steep steps across multiple flights of stairs. For anyone with mobility or knee issues, this would be extremely challenging. Air Conditioning Issues During a severe heatwave, reliable air conditioning was essential. Unfortunately, the AC performed poorly from day one, with inadequate cooling and frequent, random shutdowns. Although support acknowledged the issue and promised updates and compensation, neither ever materialized.

Multiple issues arose during our stay, and despite repeated follow-ups, most remained unresolved. 1) Check-in Process The check-in experience was far from seamless. Requested an early check-in several days in advance and fully understood that it was not guaranteed. However, Limehome was unable to provide a definitive response until the hour of arrival. A simple "no" would have been acceptable, but instead I had to contact multiple support agents before one finally provided a clear answer, creating unnecessary stress and uncertainty. 2) Hygiene Concerns Strands of hair on fresh towels. Replacement towels were only provided the following day. 3) Ineffective Support Support responses were often delayed, and some agents were unhelpful or outright rude, making issue resolution even more frustrating. 4) Broken Elevator The elevator was out of service throughout our stay. Reaching the property required climbing what felt like nearly 100 steep steps across multiple flights of stairs. For anyone with mobility or knee issues, this would be extremely challenging. 5) Air Conditioning Issues During a severe heatwave, reliable air conditioning was essential. Unfortunately, the AC performed poorly from day 1, with inadequate cooling and frequent, random shutdowns. Although support acknowledged the issue and promised updates and compensation, neither ever materialized. Overall, this was a highly disappointing experience.

Really lovely apartment in a quirky area of Eindhoven. Loft with a nice balcony. Comfy bed, walk in shower and a kitchenette. Nice restaurant round the corner (Fifth) and a carpark that was about €10 from 9am to 9pm.

The apartment was very clean and comfortable.