Name: Baccarat Hotel and Residences New York
Address: 28 West 53rd Street, Central New York City, New York, New York (and vicinity), New York, United States of America, New York (and vicinity), New York County, United States of America
Rating: 8.98

What guests think

At Baccarat Hotel and Residences New York, guests frequently praise the elegant design, comfortable rooms, and especially the friendly, attentive staff, while a few report service hiccups at the front desk, occasional maintenance issues, and noise or check in delays.

The location is praised as central and walkable to major sights and shopping. Facilities such as the spa, pool, and the Grand Salon with live music stand out, though one guest reported confusion about spa opening hours. Most find the hotel very clean and well kept, while a small number comment that the cost feels high. Expect a polished, luxury stay with standout service and elegant amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight the spa, pool, fitness areas, and the elegant Grand Salon with live music; some also mention chauffeur service and valet parking. One review noted confusion about spa opening hours.

Related guest reviews

10

Leah

Jul 29, 2024

·

Stayed 1 night

I stayed here with my daughter who really wanted a relaxing swimming and dining in the hotel. Swimming pool and fitness areas were clean and quiet. And both room services and retaurants provided delicious dishes with satisfying service. Bedding was really comfortable that we had a relaxing stay which which wished for. Checking in and out are convenient. Strongly recommend to stop by Baccarat Boutique to shop. You won't regret your stay here.

10

kirsten

Apr 14, 2025

·

Stayed 1 night

Nothing about our stay was at all disappointing. We loved the Grand Salon (and the amazing live music), the food, the room, and the welcoming staff. It's a bit

10

Kwame

Aug 4, 2025

·

Stayed 1 night

Luxurious restaurant

10

Jose

Mar 9, 2025

·

Stayed 1 night

No complaints. The hotel is absolutely beautiful. The staff was very friendly and accommodating. I used valet parking but loved the free chauffeur service offered. The food was top notch and I loved the spa service, pool & cabana! The room was clean, spacious and elegant with a beautiful view of the city. The rainfall shower & soaking tub were very soothing, the heated toilet seat and fine chocolates were the cherry on top!

10

Ashley

Jan 10, 2022

·

Stayed 1 night

Our stay at Hotel Baccarat was such a treat! It has beautiful rooms, a fabulous restaurant, and friendly and helpful doormen and staff. Everything the hotel offers is chic and refined, with exquisite attention to detail. My daughters and I loved our stay.

10

Christina

Jan 7, 2024

·

Stayed 1 night

Such a welcoming, elegant and opulent hotel. The food and drinks was divine. The pool and hot tub are a must. Felt perfectly pampered.

10

Ian

Jul 11, 2025

·

Stayed 2 nights

My sons and I had an excellent stay at the Baccarat. Staff was attentive and welcoming, room was excellent with great views, food in the Salon was good. Overall hotel was very clean and well maintained. Loved the Baccarat crystal glasses and chandeliers. The doormen were also extremely helpful and friendly.

10

Lourdes

Aug 30, 2024

·

Stayed 3 nights

The location of this hotel is one of the best assets. Also, the decor of the public spaces are fantastic. Good selection overall.

8

Marla

Jul 30, 2024

·

Stayed 2 nights

Lovely hotel. Surprise that there was not a coffee maker in the room given the price of the rental. Was also told that the spa opened up at 8 AM and went down there, but it turned out. It does not open till nine.

10

Kirtan

Sep 20, 2024

·

Stayed 1 night

Baccarat is our favorite in the city. It never disappoints. You really feel like you’re living inside a Parisian palace.

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Cleanliness

Many reviews describe the property as very clean and impeccably maintained. A detailed outlier criticizes a room’s carpets and shower condition, and a couple of comments mention maintenance issues.

Related guest reviews

10

Leah

Jul 29, 2024

·

Stayed 1 night

I stayed here with my daughter who really wanted a relaxing swimming and dining in the hotel. Swimming pool and fitness areas were clean and quiet. And both room services and retaurants provided delicious dishes with satisfying service. Bedding was really comfortable that we had a relaxing stay which which wished for. Checking in and out are convenient. Strongly recommend to stop by Baccarat Boutique to shop. You won't regret your stay here.

10

David

Sep 6, 2024

·

Stayed 3 nights

Hotel was impeccably maintained. Staff was ultra helpful and friendly. Hotel location situated within walking distance of practically everything you'd want in NYC.

10

Gurdeep

Mar 10, 2025

·

Stayed 3 nights

Clean, staff very nice. Felt like a VIP

10

Angelo

Dec 30, 2023

·

Stayed 1 night

We stayed here for the night with our two toddlers and everyone was very friendly. The food was good and the property was very clean.

8

Victor

Jul 12, 2025

·

Stayed 2 nights

Nice but felt overpriced. Could see that hotel was starting to get on in years even though overall it's a really nice place. My toilet was broken and we had to switch rooms after arriving at 1 am.

10

Ian

Jul 11, 2025

·

Stayed 2 nights

My sons and I had an excellent stay at the Baccarat. Staff was attentive and welcoming, room was excellent with great views, food in the Salon was good. Overall hotel was very clean and well maintained. Loved the Baccarat crystal glasses and chandeliers. The doormen were also extremely helpful and friendly.

10

Ekaterina

Aug 22, 2024

·

Stayed 2 nights

I stay at this hotel every time I'm in NYC. Nice and clean.

6

Natasha

Nov 9, 2023

·

Stayed 6 nights

We stayed at the Baccarat for 6 nights. The staff is very friendly and professional. I cannot critique anything about the service. However, the hotel needs to address a few things. We Booked into the Grand Classic Room (King), however, the room needs serious attention. The rooms need a serious deep cleaning. The carpets in the room were filthy. my slippers were black at the end of my stay. The shower had what looked like black mildew and looked a little worse for wear. The bedding was poor quality and not what you would expect for a 5 star hotel. The phone in my room never worked throughout my stay even after calling down to fix it. My curtains also kept falling throughout my stay Moreover, the hotel is extremely expensive for what you get. I would not expect this level of cleanliness and condition of facility for what you're paying for.

10

Pamela

May 24, 2024

·

Stayed 2 nights

Beautiful hotel! From the staff to the services to cleanliness all around 5* excellent!!

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Rooms

Rooms are described as comfortable, spacious, and elegant, with quality amenities, great showers, and some offering city views. A few downsides include the lack of in-room coffee makers, occasional noise, and mixed feedback on bedding quality.

Related guest reviews

8

miguel

Mar 11, 2023

·

Drilling started at 9 am… people want to rest!

10

Wendy

Jun 10, 2025

·

Stayed 3 nights

Great hotel comfortable room.

10

Carey

Apr 21, 2025

·

Stayed 2 nights

Rooms are very comfortable with high quality amenities

10

kirsten

Apr 14, 2025

·

Stayed 1 night

Nothing about our stay was at all disappointing. We loved the Grand Salon (and the amazing live music), the food, the room, and the welcoming staff. It's a bit

10

Jose

Mar 9, 2025

·

Stayed 1 night

No complaints. The hotel is absolutely beautiful. The staff was very friendly and accommodating. I used valet parking but loved the free chauffeur service offered. The food was top notch and I loved the spa service, pool & cabana! The room was clean, spacious and elegant with a beautiful view of the city. The rainfall shower & soaking tub were very soothing, the heated toilet seat and fine chocolates were the cherry on top!

10

Ian

Jul 11, 2025

·

Stayed 2 nights

My sons and I had an excellent stay at the Baccarat. Staff was attentive and welcoming, room was excellent with great views, food in the Salon was good. Overall hotel was very clean and well maintained. Loved the Baccarat crystal glasses and chandeliers. The doormen were also extremely helpful and friendly.

6

Natasha

Nov 9, 2023

·

Stayed 6 nights

We stayed at the Baccarat for 6 nights. The staff is very friendly and professional. I cannot critique anything about the service. However, the hotel needs to address a few things. We Booked into the Grand Classic Room (King), however, the room needs serious attention. The rooms need a serious deep cleaning. The carpets in the room were filthy. my slippers were black at the end of my stay. The shower had what looked like black mildew and looked a little worse for wear. The bedding was poor quality and not what you would expect for a 5 star hotel. The phone in my room never worked throughout my stay even after calling down to fix it. My curtains also kept falling throughout my stay Moreover, the hotel is extremely expensive for what you get. I would not expect this level of cleanliness and condition of facility for what you're paying for.

8

Marla

Jul 30, 2024

·

Stayed 2 nights

Lovely hotel. Surprise that there was not a coffee maker in the room given the price of the rental. Was also told that the spa opened up at 8 AM and went down there, but it turned out. It does not open till nine.

10

Jonah

Dec 24, 2022

·

Stayed 19,349 nights

Walking distance to Rockefeller plaza and many shops/restaurants. Very nice spacious rooms and friendly staff. Very romantic and boutique feeling. Showers were amazing. Would stay again.

10

Yariv

Sep 1, 2023

·

Stayed 1 night

Bedding and sheets were best I've ever experienced. A

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Service

Service is widely praised as friendly, attentive, and professional across departments, including helpful doormen and concierge. However, several guests report front desk issues such as slow or strict check-in, curt attitudes, and problems with room service or billing.

Related guest reviews

10

Jonnel

Jun 8, 2025

·

Stayed 1 night

Amazing staff especially Shawndell!

6

Patrick

Sep 12, 2024

·

Stayed 3 nights

Gentlemen at the door downstairs were exceptional but as a platinum Amex holder I came 20 min prior to heck in and get didn’t have any room available and waited 2 hours. No upgrade. Front desk was rude just because of me being 33 but looking younger. Stayed there several times but a bit more disrespectful;

10

David

Sep 6, 2024

·

Stayed 3 nights

Hotel was impeccably maintained. Staff was ultra helpful and friendly. Hotel location situated within walking distance of practically everything you'd want in NYC.

10

Ian

Jul 11, 2025

·

Stayed 2 nights

My sons and I had an excellent stay at the Baccarat. Staff was attentive and welcoming, room was excellent with great views, food in the Salon was good. Overall hotel was very clean and well maintained. Loved the Baccarat crystal glasses and chandeliers. The doormen were also extremely helpful and friendly.

10

Leighton

Oct 11, 2025

·

Stayed 1 night

Exceptional customer service that goes with the facility.

10

Dolores

Jul 24, 2023

·

Stayed 4 nights

Excellent service as always. Staff friendly and very competent. I love staying at this hotel. The epitome of hospitality and elegance.

10

scott

Oct 28, 2025

·

Stayed 5 nights

Amazing staff! We always enjoy our stay here.

8

Patrick

Jun 30, 2024

·

Stayed 1 night

High end property with a beautiful room but I didn’t feel the level of front desk service matched the quality of the property and other staff. My check in staff was a bit stand off’ish and not entirely willing to make The process easy. Also I asked for late Checkout and they granted it with some begrudging manners. I’ve not had that at other 5 star properties where the general attitude is “we can make that happen”. Pleasant stay but a little disappointed. Concierge staff Alexandra and Raphael on the other hand were excellent. Wonderful.

10

Josleem

Feb 9, 2025

·

Stayed 1 night

Stunning hotel, lovely staff and excellent service!

2

Frank

Jan 16, 2024

·

Being a frequent guest to this property, this was my last stay with them. Rude and unprofessional staff, without any proper training. Stayed two nights, first day ordered breakfast and it arrived with hair in it, second day ordered one and it never arrived, had to place an order again 40 min later. Did not receive invoice upon check out, had charges to my credit card after i checked out , called them to get the invoice and still waiting for it.

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Location

Reviewers consistently praise the central location, with easy walking access to Rockefeller Center, shops, restaurants, and major sights.

Related guest reviews

10

Max

Dec 27, 2021

·

Stayed 3 nights

Awesome hotel at great location

10

David

Sep 6, 2024

·

Stayed 3 nights

Hotel was impeccably maintained. Staff was ultra helpful and friendly. Hotel location situated within walking distance of practically everything you'd want in NYC.

10

Raquel

Jul 13, 2023

·

Stayed 4 nights

This property is beautiful and the staff was so friendly. It’s a great location and this is the place where we will be staying when we go back to NYC.

10

Lourdes

Aug 30, 2024

·

Stayed 3 nights

The location of this hotel is one of the best assets. Also, the decor of the public spaces are fantastic. Good selection overall.

10

Jonah

Dec 24, 2022

·

Stayed 19,349 nights

Walking distance to Rockefeller plaza and many shops/restaurants. Very nice spacious rooms and friendly staff. Very romantic and boutique feeling. Showers were amazing. Would stay again.

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AI-generated summary based on recent guest reviews

Dining

On-site dining earns strong feedback, including the Grand Salon and room service, with many calling the food delicious or top notch. One review reported a poor breakfast experience with a hygiene issue and delays.

Related guest reviews

10

Leah

Jul 29, 2024

·

Stayed 1 night

I stayed here with my daughter who really wanted a relaxing swimming and dining in the hotel. Swimming pool and fitness areas were clean and quiet. And both room services and retaurants provided delicious dishes with satisfying service. Bedding was really comfortable that we had a relaxing stay which which wished for. Checking in and out are convenient. Strongly recommend to stop by Baccarat Boutique to shop. You won't regret your stay here.

10

kirsten

Apr 14, 2025

·

Stayed 1 night

Nothing about our stay was at all disappointing. We loved the Grand Salon (and the amazing live music), the food, the room, and the welcoming staff. It's a bit

10

Kwame

Aug 4, 2025

·

Stayed 1 night

Luxurious restaurant

10

Jose

Mar 9, 2025

·

Stayed 1 night

No complaints. The hotel is absolutely beautiful. The staff was very friendly and accommodating. I used valet parking but loved the free chauffeur service offered. The food was top notch and I loved the spa service, pool & cabana! The room was clean, spacious and elegant with a beautiful view of the city. The rainfall shower & soaking tub were very soothing, the heated toilet seat and fine chocolates were the cherry on top!

10

Angelo

Dec 30, 2023

·

Stayed 1 night

We stayed here for the night with our two toddlers and everyone was very friendly. The food was good and the property was very clean.

10

Ashley

Jan 10, 2022

·

Stayed 1 night

Our stay at Hotel Baccarat was such a treat! It has beautiful rooms, a fabulous restaurant, and friendly and helpful doormen and staff. Everything the hotel offers is chic and refined, with exquisite attention to detail. My daughters and I loved our stay.

10

Christina

Jan 7, 2024

·

Stayed 1 night

Such a welcoming, elegant and opulent hotel. The food and drinks was divine. The pool and hot tub are a must. Felt perfectly pampered.

10

Ian

Jul 11, 2025

·

Stayed 2 nights

My sons and I had an excellent stay at the Baccarat. Staff was attentive and welcoming, room was excellent with great views, food in the Salon was good. Overall hotel was very clean and well maintained. Loved the Baccarat crystal glasses and chandeliers. The doormen were also extremely helpful and friendly.

2

Frank

Jan 16, 2024

·

Being a frequent guest to this property, this was my last stay with them. Rude and unprofessional staff, without any proper training. Stayed two nights, first day ordered breakfast and it arrived with hair in it, second day ordered one and it never arrived, had to place an order again 40 min later. Did not receive invoice upon check out, had charges to my credit card after i checked out , called them to get the invoice and still waiting for it.

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AI-generated summary based on recent guest reviews

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Amenities

Property description

Guest reviews

Fabulous

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What guests think

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Baccarat Hotel and Residences New York