Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features elevators, a wheelchair-accessible registration desk, and a smoke-free environment. There are also handrails in stairways, a stair-free path to the entrance, and wheelchair-accessible public washrooms.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Charleston, just a 3-minute walk from Clay Center for the Arts and Sciences and a 10-minute walk from Charleston Town Center. It is also 0.6 miles from Haddad Riverfront Park and 0.8 miles from Charleston Coliseum & Convention Center.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool, which is open from May to August.

What are the policies for guests staying with children?

Children stay free when occupying the parent or guardian's room, using existing bedding.

The Capitol Hotel

What guests think

Across reviews of The Capitol Hotel, travelers consistently praise the friendly staff and convenient location near downtown, while reporting recurring elevator outages, visible renovations, and mixed experiences with cleanliness and breakfast that range from satisfying to disappointing.

Rooms are often comfortable with good beds, but the building feels dated and guests cite maintenance problems such as faulty bathroom fixtures, plumbing issues, and occasional lack of hot water or noise from nearby activity. Several reviews note the surrounding area and parking lot can feel rough after dark, with some loitering, though daytime access and highway proximity are convenient. Best suited to short stays when convenience matters more than frills.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Recurring elevator outages and visible renovations lead to long waits and reliability concerns. Several reviews also mention hot water issues, broken or limited ice and vending machines, occasional pool and gym closures, and parking that feels unsecured.

Related guest reviews

6

Dustin

Jul 22, 2024

·

Stayed 1 night

Broken down elevators… if they were renovating, the did a poor job of making it known… poorly constructed and or in need of repairs all over

6

Susie

Jun 28, 2024

·

Stayed 1 night

Only 1 of 3 elevators worked. Run down lobby, parking, entrance. Public areas shabby, need paint and repair. The rooms were fine - perhaps they’ve been updated. The rest of the property needs maintenance attention.

2

Lisa

Apr 14, 2024

·

Stayed 2 nights

I was very excited about the location however the property is in disrepair. Only 1 of 3 elevators worked. I had no hot water my entire stay after calling customer service was offered a refund. Just sad nobody could get water fixed and did not offer any help until I called corporate number. Not fun having no bath for 2 days. There was no coffee and no food either as they had run out. I believe just understaffed.

4

Kenneth

Mar 31, 2025

·

Stayed 1 night

The bathroom door wouldn’t close, they were renovating an elevator and the other elevator was awful. The vending machines didn’t work so we couldn’t get any drinking water. The ice machine didn’t work. The breakfast that we were supposed to have access to at the hotel next door was completely void of food an hour before it was supposed to be over. The staff seemed friendly enough, but the hotel should be closed until the renovations are complete. And on more than just the elevator.

8

Perry

Jul 11, 2024

·

Stayed 1 night

The Lady working the front desk was great and very helpful. The only negative I have would be the elevators need repaired. Only one elevator was operational and it was overworked.

6

Bill

Feb 3, 2024

·

Stayed 1 night

Pool gym and elevator out of order The area surrounding the hotel is a bit rundown The parking lot is opened to the surrounding area

4

Penny

Jun 22, 2024

·

Stayed 1 night

Room was clean but hotel itself needs major upgrades. Only 1 working elevator. Staff was courteous and pleasant.

8

Patricia

Jul 12, 2024

·

Stayed 2 nights

The hot breakfast was a plus. Our room and the loby was clean.They had plenty of free parking. Not so good they only had one working elevator.

6

David

Jun 18, 2024

·

Stayed 1 night

The elevator was in poor condition and looked it; floors in common areas were not clean. The staff were wonderful and customer service was spot on.

8

Aubrey

Nov 13, 2024

·

Stayed 1 night

Construction work in lobby, odor in hallways, only 1 elevator working, and had to go next door for breakfast

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Cleanliness

Room cleanliness is frequently praised, but issues recur in common areas and some rooms, including dirty elevators, pests (ants or gnats), and occasional housekeeping lapses.

Related guest reviews

10

Bailey

Nov 4, 2024

·

Stayed 1 night

The staff were super polite and rooms were so clean

8

Paul

Sep 13, 2023

·

Stayed 1 night

We had to change rooms after dinner. The bathroom sink was covered with small ants in gat kept reappearing

4

Charlene

Jun 30, 2024

·

Stayed 4 nights

I had baby ants all over my bedroom, weren’t any other rooms to move us too and they wanted to spray the room even though we still had to stay in the room. Only 1 ice machine for all 9 floors.

2

Shanna

Feb 21, 2024

·

Stayed 1 night

Let’s start with the elevator was absolutely disgusting it had spilled sticky stuff on the floor didn’t look like it had been cleaned in years. Out bathroom walls were falling off maybe a previous water leak that never got fixed. The counter had stuff on it. Shower rack was hanging on by a thread. Not impressed at all.

8

Patricia

Jul 12, 2024

·

Stayed 2 nights

The hot breakfast was a plus. Our room and the loby was clean.They had plenty of free parking. Not so good they only had one working elevator.

8

Brittney

May 28, 2025

·

Stayed 2 nights

Found an open package of men’s hair treatment under the bench in the room. Homeless people fighting in the parking lot. Altogether, the hotel was pretty clean though, staff was really nice, and it was very close to downtown

2

James

Mar 30, 2024

·

Stayed 1 night

When we checked in at 9pm we were told we would have to wait until our room was cleaned even though we had already paid prior to our arrival. Once we made it to our room, the beds linens were filthy. We found hair, bloody spots and black specs all over both beds. When we asked if we could have fresh linens, we were told they were out. It wasn't until we talked to a house keeper that our request for linens was granted. Our experience so far has not been a good one.

6

David

Jun 18, 2024

·

Stayed 1 night

The elevator was in poor condition and looked it; floors in common areas were not clean. The staff were wonderful and customer service was spot on.

2

Heidi

Oct 13, 2024

·

Stayed 3 nights

Do you like ants crawling all over you? Then you'll love this infested hotel. Ants were all over my stuff in not just one but two different rooms (after room two I was DONE.) which considering I brought food with me is an absolute deal breaker. Now not only do I have to throw out all that food, I also was told I can't get a refund because I had technically stayed tonight (no, I came back to find ants all over and packed up at 1am. I'm still finding them crawling out of my stuff even at my new hotel.) Honestly the whole place looked like the kind of place you go to lay low while running from the cops (but they were still charging $100/night?!) - sinks that didn't drain, sketchy parking lot and surrounding area, doors and furniture that were more patch than original. At least I didn't get trapped in the one working elevator - the one with half the buttons taped over.

4

Barb

Sep 6, 2023

·

Stayed 1 night

Piss ants

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Rooms

Rooms are generally comfortable, with many noting good beds and some spacious or updated layouts. Maintenance problems are reported, including bathroom door and fixture issues, plumbing noises, and occasional noise from the surroundings.

Related guest reviews

8

Lawrence

Jul 20, 2024

·

Stayed 1 night

It’s an older hotel, but the rooms are comfortable and the staff was helpful.

10

Shirley

Sep 28, 2023

·

Stayed 1 night

Room was excellent. Outside the property was ok. Elevator had issues and we got stuck. Overall it was good.

6

Lucia

Jan 25, 2024

·

Stayed 1 night

Bathtub very slippery, refrigerator made noise all night along with sound of frequent toilet flushing which seemed to be needing repair. Nobody was at front desk for checkout.

8

Rickey

Sep 11, 2023

·

Stayed 1 night

The hotel provided a comfortable bed and a good night of rest after a long day on the road.

8

Lynn

Dec 10, 2023

·

Stayed 1 night

Toilet was too low and wish the coffee pots were better. Bed was super comfortable and room was very clean and presentable.

4

Stefan

Mar 28, 2025

·

Stayed 1 night

The first room I got the fire alarm in the room was chirping and just needed a battery. I asked and she moved me to a different room. The next room, the toilet didn’t work and wouldn’t flush. The best part was the bed and it being comfortable or I was just tired and any bed would have done the job.

10

Jeffrey

Mar 31, 2024

·

Stayed 1 night

The elevator (the only one working) looked a little sketchy, in the bathroom the water took a very long time to get hot, the handle on the tub was falling off and it was hooked up backwards. The hot was cold and the cold was hot. Other than that everything else was nice, staff was very friendly

8

Tod

Jul 21, 2024

·

Stayed 1 night

A very good room as far as space and comfort. Service was excellent and the breakfast was good but typical. Elevators look a bit run down including one that was out of order

6

Monica

Feb 25, 2024

·

Stayed 2 nights

The hotel staff was wonderful. My room had paint peeling from the wall in the bathroom but otherwise was clean. DO NOT stay in a room on the side of the postal service. I was awake from 2 am on with them loading the trucks and holloring.

6

Zachary

Mar 24, 2024

·

Stayed 1 night

The property itself was nice. Our room was great except the door number was missing (room 420). The issue was the first room we were given was occupied. This was not fun when it’s already 11pm and I just want to sleep. When I went to get a new room the guy processed a second reservation which, even tho they refunded it, it held up $100 of my vacation money.

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Service

Service stands out as friendly, patient, and helpful, with staff often accommodating requests and resolving issues. A few reports cite misassigned rooms, deposit or billing frustrations, and limited front-desk availability at times.

Related guest reviews

10

Bailey

Nov 4, 2024

·

Stayed 1 night

The staff were super polite and rooms were so clean

10

CYNTHIA

Nov 2, 2024

·

Stayed 1 night

Staff was kind, considerate and very helpful

10

Angela

Feb 1, 2024

·

Stayed 1 night

First off I want to thank the front desk lady last night for her help and her contacting her GM to help the situation we were in. You are the reason we most definitely will be coming back for a weekend stay in the near future. The service is excellent. The bed was so comfortable and the pillows as well. The bathroom was very clean. The view out the window of the city was good as well. I highly recommend this place. My one and only complaint is breakfast the eggs were cold and the sausage was a bit rubbery. Lastly no cream cheese for the bagels and no fresh fruit. I have been to other Best Westerns and breakfast at the other ones were better. Just need to step it up a small notch. Other than that it was great

10

Jessica

Mar 3, 2025

·

Stayed 1 night

Stayed one overnight. Staff was very friendly and accommodating. Breakfast was fresh.

10

CYNTHIA

Oct 28, 2024

·

Stayed 1 night

All of the staff were patient, kind and helpful

8

john

Jun 2, 2024

·

Stayed 2 nights

Vending machines didn’t work. Only one of three elevators worked. Desk staff was wonderful!

10

Barry Lee

Feb 3, 2024

·

Stayed 25 nights

The staff was extremely friendly and offered great advise and listened and took immediate action if I had any questions, the rooms were extremely large and clean and offered a microwave and refregerator and the daily breakfast was so good with both hot and cold foods and great variety

8

Diana

Jun 13, 2024

·

Stayed 3 nights

The bed and bathroom was clean the elevator was very dirty and needs updating. The staff were friendly but sometimes unavailable

4

donna

Jun 16, 2024

·

Stayed 1 night

My room selection was changed and I was not notified until I arrived to check in and front desk was unwilling to see if pricing could be adjusted

6

Zachary

Mar 24, 2024

·

Stayed 1 night

The property itself was nice. Our room was great except the door number was missing (room 420). The issue was the first room we were given was occupied. This was not fun when it’s already 11pm and I just want to sleep. When I went to get a new room the guy processed a second reservation which, even tho they refunded it, it held up $100 of my vacation money.

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Location

Convenient to downtown attractions, the Clay Center, and major roads; walkable to some dining and shopping. Several guests felt uneasy about the surrounding area and parking lot at night.

Related guest reviews

6

Thomas

Apr 2, 2023

·

Stayed 1 night

Good location. Average condition of property and room. Needs attention and more effort on cleaning.

10

Jen

Apr 2, 2023

·

Stayed 1 night

Staff super friendly, convenient to walk to the mall. Elevator down and long time to get elevator to go to top floor.

4

Amanda

Mar 2, 2024

·

Stayed 2 nights

Needs updated and worked on. 1 out of three elevators worked. Not a great neighborhood. If there is an event at the Clay Center, patrons of this event use the hotel parking lot, leaving little parking for guests.

6

Teresa

Aug 9, 2024

·

Stayed 1 night

Outside area a little questionable especially at night but safe. Only 1 working elevator due to construction. Room nice and comfortable while traveling with 16 yr old. Breakfast bar good.

6

Julie

Aug 19, 2023

·

Stayed 1 night

The hotel is semi-rundown but the room was very clean, the beds comfy and the staff super friendly! We didn’t feel at ease walking around at night but the area is just fine in the day.

6

Jeffery

May 29, 2023

·

Stayed 3 nights

Only one of three elevators were working. There were a lot of homeless people around the hotel.

8

Brittney

May 28, 2025

·

Stayed 2 nights

Found an open package of men’s hair treatment under the bench in the room. Homeless people fighting in the parking lot. Altogether, the hotel was pretty clean though, staff was really nice, and it was very close to downtown

10

Gina

Dec 16, 2023

·

Stayed 1 night

Great location for Concert at the Clay Center. Friendly staff.

10

Marilyn

Aug 28, 2023

·

Stayed 1 night

The room itself was excellent and the staff was exceptionally friendly,! The building could use an update which appeared to be underway. We walked to a local eatery, while it was daylight, but definitely would not have chanced it after dark.

8

DOUGLAS

Mar 3, 2024

·

Stayed 1 night

Good location. Just off the interstate.

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Dining

Breakfast feedback is mixed: some enjoyed a hot, satisfactory start, while others found limited choices, cold items, or supplies running out; on some dates it was served next door.

Related guest reviews

10

Juliana

Feb 26, 2024

·

Stayed 1 night

Nice stay, friendly staff, good breakfast.

6

Mark

Mar 5, 2025

·

Stayed 1 night

Hotel was hard to find as Hotels.com lists it as the Charleston Tower, but the signage says Best Western. Went around in circles trying to find it. Hotel definitely shows its age and lack of building maintenance. Breakfast offered was one of the poorest we've encountered.

2

Lisa

Apr 14, 2024

·

Stayed 2 nights

I was very excited about the location however the property is in disrepair. Only 1 of 3 elevators worked. I had no hot water my entire stay after calling customer service was offered a refund. Just sad nobody could get water fixed and did not offer any help until I called corporate number. Not fun having no bath for 2 days. There was no coffee and no food either as they had run out. I believe just understaffed.

10

Sandra

Mar 14, 2024

·

Stayed 1 night

The hotel was clean and furnishing were nice. The beds though are too high. The commode was the usual height and seem low. The staff was very helpful. My family enjoyed your breakfast -food with nice choices

10

Jessica

Mar 3, 2025

·

Stayed 1 night

Stayed one overnight. Staff was very friendly and accommodating. Breakfast was fresh.

8

Patricia

Jul 12, 2024

·

Stayed 2 nights

The hot breakfast was a plus. Our room and the loby was clean.They had plenty of free parking. Not so good they only had one working elevator.

8

John

Apr 15, 2024

·

Stayed 1 night

The Breakfast was ok. Didn't have much to choose from

6

Jyhhwa

May 19, 2025

·

Stayed 1 night

飯店已更名，外觀找不到所訂的飯店；飯店老舊，電梯有一台壞了！晚上好多小黑蚊，趨光性所致，洗臉台都是小黑蚊屍體；早餐是到隔壁Quality Inn 用餐。

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8

Aubrey

Nov 13, 2024

·

Stayed 1 night

Construction work in lobby, odor in hallways, only 1 elevator working, and had to go next door for breakfast

8

Tod

Jul 21, 2024

·

Stayed 1 night

A very good room as far as space and comfort. Service was excellent and the breakfast was good but typical. Elevators look a bit run down including one that was out of order

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The Capitol Hotel

About this property

Location

Room options

Basic Single Room, 1 King Bed, Roll-In Shower

Single Room, 1 King Bed

Basic Double Room, 2 Queen Beds

Guest reviews of The Capitol Hotel

What guests think

No written reviews

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Capitol Hotel