Seasons Hotel - Causeway Bay

Awful awful place, the rooms are tiny, the

ok

The room is small, but it's ok to me because the price is still attractive. However, the room has LOT of ants, and they came out during daytime and nighttime. Terrible. Worst was that the Water Tank had water leaking. Staffs say I kept the ON switch for too long. However, my experience was that the ON switch needed to be stay on for sometime to heat up the water. Once the water was hot enough, then, water started leaking. So, my experience was spending all my time to fight with the leaking which made my cloth wet and luggage wet. Staffs admitted that the water tank was damaged and should be replaced. Hence, this was a terrible experience.

We found bugs in our bed on our first night. We were met with attitude when we confronted the staff and reluctantly got an agreement for a refund when we mentioned the videos we have - A refund that I have not yet received. The sheets also had yellow stains and the general cleanliness was subpar. Location is good, but you can find better rooms, maybe without bugs.

Very Small Room and NO window. Very difficult to reach the manager. Doorbell didn’t work. Overall TERRIBLE. The worst hotel in HK. The manager is NOT FRIENDLY at all. She needs more help.